Customer Representative
10 days ago
Eastleigh
Office Location - Chandlers Ford, Southampton About the team We are looking for Customer Representatives who excel at providing expectational customer service and looking to work in a friendly, supportive and customer driven environment. We are group who pride ourselves in delivering great results and as a Customer Representative you will be key to providing our customers with solutions to all there insurance needs. Working for Brightside is all about making a difference. A difference for our customers and for our business. It's about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work. About the role • As a Customer Representative, you will take inbound calls from our customers helping them with queries about their existing policies., • You'll guide customers through the process to make a change to their existing policy; whether it's a name or address change, or something more complex., • Using your product knowledge and customer service skills you'll resolve and offer solutions, • Building rapport and understanding each customer's requirements, • You will also be required to support customers who are unable to complete our online journey, • You will make outbound calls to our customers to confirm policies are cor...