Rapport jobs in GlasgowCrear alertas

Purpose of the Role To provide invaluable expertise, knowledge, and skills as a highly competent and experienced Field Service Engineer (FSE). This role will serve as a key point of guidance for other engineers, both on-site and within Texo HUBs, while consistently demonstrating role model behaviour which reflects the TEXO core values. The role is responsible for leading a large team on complex projects, showcasing proficiency across multiple engineering disciplines. This role also serves as a developmental stage, preparing for progression into a Senior Field Engineer role or similar opportunities as they arise. Key Responsibilities • Assist in complex solution development and delivery of projects in a timely and safe manner (thinks, develops and communicates commercially beneficial ideas regularly to projects), • Ensures and promotes site safety, good working practices and efficient delivery of all tasks given., • Acts as site supervisor in a leadership role delivering large scale, high complexity projects/portions of projects on behalf of SFE’s/Project Managers., • Reports back to SFE’s/Project Manager any relevant project delivery details as well as acting as the client liaison (Provides clear, concise two-way communication, always, with all colleagues making sure that all the relevant information is documented and delivered to all members accurately), • Identify and resolve engineering challenges that arise during projects, developing prompt, safe, and accurate solutions to ensure successful and timely project delivery, consistently achieving positive outcomes when issues occur., • Undertake team supervision and lead projects as and when necessary - always demonstrates great, safe, leadership skills and is able to motivate the team to achieve the required outcome., • Leads by example and promotes compliance with company policies; eg use of PPE, vehicles and Texo HUBs (is confident to and does regularly check any bad/unwanted behaviour by colleagues and is able to effectively communicate why such behaviours are not acceptable within the business), • Instruct, teach and lead others (always actively seeks to develop other staff members where/when possible.), • Use of one’s own knowledge, technical experience and engineering skillset to help in the daily delivery of all Texo projects (always seeks to execute/communicate their expertise/knowledge effectively in a particular area to help in delivery of projects), • Delivery of team toolbox talks and ensuring that all of the correct documentation is in place where necessary eg; site permits, RAMS, handovers and project completion documents (always), • Builds and maintains good working relationships with clients, fellow colleagues and senior management, able to communicate effectively at all levels (always requested and selected for teams by their peers/senior management), • To be involved with as well as provide technical input in meetings with clients and senior management when necessary (gives valued input into meetings always), • Able to carry out technical site duties and site maintenance where instructed/required and under their own initiative always, • Commitment to own professional development, enhancing and improving skills and knowledge for the benefit of all (always seeks to develop themselves/ their skillset where possible), • Always assists SFE’s and Project Managers with the costing and procurement of required materials, equipment, components and technologies when necessary (always willing and able to accurately help cost materials, equipment and components for a project, ability to feed this information back to SFE’s and Project Managers for the benefit of the company), • Keep ICT skills updated to ensure use of technology as required (ability to feedback accurate ICT information to SFE’s and Project Managers in order to update as well as update themselves the digital contract files), • To be an ambassador of the business and exhibit Texo core values in all areas of work. Qualifications, Skills and Experience Essential • Technical capabilities, knowledge and experience within the Utilities Industry (that can or has been demonstrated/documented/proven):, • Mechanical engineering, • Rope-access, complex confined space working, • Design, manufacturing and fabrication, • Utilities industry knowledge of plant, equipment and process comprehension/understanding, • Site supervision, client liaison experience/qualifications, • Civil, Hydraulic, electrical, oil, gas, chemical or mechanical design engineering experience/qualifications, • Excellent communication skills with the ability to quickly build and develop client rapport, • Excellent time-keeping and time management with the ability to prioritise his/her workload to ensure all given tasks are carried out effectively and deadlines are met, • Excellent attention to detail and the ability to record and maintain accurate technical information regarding complex engineering tasks. Person Specification • Positive, can do/will do attitude (always), lifts the moral of others within the team through their positive work ethic, demonstrates strong leadership qualities and is able to get the best out of their team., • Shows commercial awareness when making business decisions., • Remains open to new ideas and methods of work (demonstrates ability to produce/communicate potential new ideas and develop new methods of working), • Capable of meeting the physical requirements of the role, which may involve performing manual tasks and contributing to team efforts during demanding projects. Reasonable adjustments will be considered to support candidates and employees with differing needs, • Always works safely and involves SHEQ and senior management when they feel uncomfortable or need to seek commercial/business advice (knows their limits and never makes rash un-calculated decisions without first seeking help), • Regularly steps forward when a new project is presented to them (always shows a willingness to raise their hand and be accounted for)

Role: Patient Care- Sales Advisor Hours: Full time, 40 hours per week Location: Glasgow, fully on-site Salary: £36,000 OTE Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. We are actively recruiting for experienced Patient Care – Sales Advisors to join our team within our Contact Centre in the City Centre of Glasgow. Each day will vary however the core components of your role will include: • Engage with patients who have attended a surgery consultation, discussing the life-changing benefits of vision correction surgery., • Provide clear and supportive guidance, addressing patient concerns and overcoming objections., • Manage your own diary, scheduling follow-up calls with patients and ensuring that all appointments are booked correctly., • Maintain a high level of professionalism, empathy, and care while building trust with patients., • Ensure that all patient information is accurately recorded and that patient queries are handled in a timely manner., • Exceptional communication and interpersonal skills, with the ability to engage and build rapport with patients., • Achieve and exceed performance targets related to patient conversion rates, appointment scheduling, and follow-up success., • Monitor key performance indicators (KPIs), including conversion rates and patient satisfaction, ensuring that goals are consistently met., • A salary of £36,000 OTE, • Bonus and team incentives., • Ongoing training and development opportunities and career progression., • A supportive and collaborative work environment. If you are interested in being considered for the role please apply now. Optical Express is an equal opportunities employer

🚀 Join the 5pm.co.uk Team - We're Hiring a Sales Executive! 🚀 Location: Glasgow (Embrace the office vibes - 4 days a week!) Salary: £26,000 - £32,000 + Commissions (OTE £50,000 - £60,000) Are you a Sales Executive ready to dive into the world of 5pm? We’ve helped thousands of people learn dog grooming, steam clean their front rooms, obtain the latest gadgets, whiten their teeth, decorate their houses, eat more healthily and even be more experimental in the bedroom…! On top of this we’ve also partnered with some of the UK’s leading brands including Graze, Build-a-Bear Workshop, Odeon, Fitness First, Diet Chef, Very.co.uk, PrettyLittleThing, Random House, EasyJet and Ocado... to name just a few! We’re entrepreneurs at heart and love to spot a great deal! If you’re interested in being able to have a major impact on a successful, fast growing company from day 1, then read on! What are we looking for? • We are looking for someone with an eye for business-to-business sales. You must be able to come in and hit the ground running!, • We are looking for someone interested in selling within the Beauty and spa sectors, • A confident communicator who is happy to pick up the phone to talk with both new prospective clients, as well as those we have worked with previously., • Excellent presentation, communication, and negotiation skills with the ability to sell at all decision-making levels., • A smart business-oriented individual who can understand what deal structures and price points will appeal to the consumer, and who can then negotiate strongly to achieve a great outcome for the consumer, Wowcher, and client alike., • An individual who has an interest in consumer trends, and what types of deals will perform best as those trends evolve., • Brilliant objection handling skills, with the ability to anticipate queries and objections, and the initiative to gather the tools and information necessary, as well as build the trust required, to turn these around., • Self-motivated team player who can exceed goals and revenue expectations, with the ability to work on their initiative whilst building positive and rewarding working relationships with both colleagues and stakeholders. What will my responsibilities be? • Actively calling targeted businesses with the ultimate aim of signing fabulous merchants, • Creating excellent pitches, presentations, and proposals and negotiating to ensure a mutually beneficial deal is created for Wowcher, the merchant, and our growing customer base., • Providing clients with relevant information; especially in response to enquiries about products and services., • Continually establishing client relationships and building a strong rapport to enable you to deliver excellent customer service and further develop Wowcher's outstanding reputation., • Meeting weekly KPIs and monthly sales targets. Why Wowcher is Your Next Stop: Our office is like no other - it's a hub of fun and creativity! 🌈 Flexible working - blend office and home for your ideal work-life mix 🌞 25 days of holiday + 8 bank holidays (plus the option to nab 5 extra days) 🍏 Free fruit to fuel your day 🥐 Weekly breakfast feasts every Thursday - Rise and shine! Why not grab a coffee and a pastry to start your morning. 🌿 Wellness Wednesdays (hello, free massages!) 🍹 Thirsty Thursday! drinks and snack trolley - kick back and relax with a cold beer or prosecco 🎮 Games area for some friendly competition 🎁 Benefits platform Perkbox so you can get discount and rewards across the UK! 🎉 Monthly social events – All Bar Wowcher! get to know your awesome colleagues 🎊 Legendary all-company parties twice a year - don't miss out! 🚲 Cycle Scheme and Season Ticket Loan to get you moving 💰 Auto-enrolment pension scheme. Whilst it’s great to live in the here and now, we have to make sure we’re preparing for the future, with up to 10% employer contribution. 🤝 Enhanced Employee Assistance Provider for confidential support and advice 🕶️ Eye Care Vouchers – we’ve got you covered! 💸 Store discounts across the Wowcher website (including travel deals!) 👕 Smart-casual dress code every day!! Want to know more? Check out:

Job Title: Internal Business Development Manager Export (Desk Based) Location: Glasgow - Hybrid (3 days office based) Department: Sales Role Type: Full Time (40 hours p/w), permanent Who we are At Safehinge Primera we have a clear purpose; Together we design for good. We help protect people through vulnerable times. We envisage, design, and deliver innovative products that dramatically improve people's lives in challenging environments such as schools, custodial settings, hospitals, and mental health facilities. Our designs make a positive difference. Over the years, we have invested heavily in developing an award-winning range of lifesaving products for the education and demanding mental health sectors. Our products for mental health facilities solve the biggest patient suicide risks, and our products are unmatched globally. We’ve got a track record of success designing and delivering best-in-class products that improve lives. We have grown significantly in the last three years, and our aim is to reach £30m of global revenue in the next three years and increase our impact; through profitable growth, we can help more people through vulnerable times. We are a fast-growing company that continually sets the bar high for ourselves. We’re committed to continuously raising the standard of the sectors in which we operate. We do this through hard work and commitment to a culture of collaboration, listening, and understanding. Importantly we do this together, as a team. Due to continued growth and success, we are searching for a motivated and purpose-driven Internal Business Development Manager working within our Export team, to promote and sell our award-winning products to new and existing customers. Role Summary This is a fantastic opportunity to develop and realise your potential, whilst helping us solidify our place as a leader in a fiercely competitive market. You will do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global business you will be encouraged to perform at your best. Reporting to the Commercial Director, you will be responsible for generating new opportunities and meetings for the Partnership Manager in Export through our partner network. This will involve engaging with and building new contacts within our partners, understanding Mental Health initiatives in our territories and scoping future projects. All with the goal of allowing us to present our innovative and award-winning products to the market. You will also be responsible for owning the Odoo CRM activity through touch points as opportunities progress, supporting the sales process, managing quotations and interactions with customers. You will help drive pipeline management by updating sales dashboards to support Sales and Operations activity. This role is integral to driving the sales and growth of key parts of the business. What you’ll do ● Lead Generation and outbound engagement to new and existing partners/ customers within our Export territory focus to promote SHP product offerings across your dedicated account territory. ● Regular and proactive communication with existing and potential customers; building rapport and identifying opportunities for sales promotion and growth ● General Account Management to supplement Export activity and 1 on 1 support for Partnership Managers in our Export markets. ● Achieving activity metrics outlined in the yearly strategic objectives for calls and meetings booked for Partnership Managers and captured in CRM. ● Raising and processing of quotations aligned to opportunities across all products in our Public Price list alongside Customer Services and aligned to our Customer Journey Process ● Pipeline management and rigorous updating to Odoo CRM upon all touch points with stakeholders aligned to opportunities ● Support the accuracy in CRM so information for the Sales dashboard is correct ● Leading call out campaigns provided by our Marketing team and working with our Commercial Export team. ● Supporting the management of the Export ticket stream alongside our wider internal team. ● Stay informed of industry trends to help drive sales growth ● Manage the Export Registration Scheme and ensure records are up-to-date and accurate ● Attend industry-relevant events and conferences in the UK when appropriate ● Qualify inbound calls and interaction from Customers to progress to the sales process or with another department via the appropriate ticket stream What you’ll bring At Safehinge Primera we look for people who will add to our organisation and align with our Purpose and Values. Your experience, skills and competencies will include; ● Driven and self-motivated ● Experience with telephone-based sales ● Experience in selling complex products – we’ll train you on all the product and market specifics, but an ability to discuss/promote complex products and systems over the phone is key ● Excellent (spoken and written) communication skills ● Experience with challenging a customer's current offering leading to continuous improvements ● Must be capable of consultative/intelligent sales approach ● Able to interpret customer responses and read ‘between the lines’ ● Organised with high attention to detail ● Proficient in MS Office What we’ll offer ● Competitive salary ● Commission scheme ● 33 days annual leave, increasing with length of service ● Group life assurance ● Electric vehicle scheme ● Cycle to work scheme ● Employee assistance programme ● Retail discounts ● Family friendly policies ● The opportunity to develop and grow your career within a fast-growing SME ● Learning and development allowance This is a full-time role. Please note that we’ve detailed the key responsibilities and output required from the role. As we’re a dynamic and fast-moving organisation, this is not a definitive summary and responsibilities may change and evolve over time. At Safehinge Primera, we’re more about team than title. We welcome applications from all sections of the community and people from all backgrounds. We're committed to building an inclusive workplace that promotes and values differences, where everyone from any background can do their best work. Closing Date: 31st December 2025 Salary Range: £28,000 - £30,000 p.a

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!\n Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join My Four Wheels, one of the UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving instructor. No previous experience is neededjust a passion for teaching and the drive to succeed! \n\n Why Choose My Four Wheels?\n \n • High earnings potential Earn up to 38,688 per year working 32 hours per week, with the opportunity to earn 50,000+ for full-time hours (40-hour week).\n, • Flexible working schedule Work when it suits you! Whether you prefer weekdays, evenings, or weekends, you set your own hours.\n, • Work locally Most of our instructors operate within a 30-minute radius of their home, reducing travel time and increasing earning potential.\n, • Your own dual-control car Choose from a range of brand-new and nearly-new vehicles, including the Ford Puma, Renault Clio, MG3, and Vauxhall Corsa, all supplied by leading UK dual-control car providers.\n, • 5-star rated driving school Join a trusted and well-established driving school with a strong track record and high learner pass rates.\n, • Teach learners of all skill levels, helping them develop safe and confident driving habits.\n, • Structure lessons to suit individual learning styles.\n, • Offer guidance and support to ensure students pass their driving tests.\n, • Have held a full UK driving licence for at least three years.\n, • Have no more than five penalty points and no driving bans in the last five years.\n, • Be reliable, punctual, and patient, ensuring students feel comfortable and supported.\n

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!\n Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join My Four Wheels, one of the UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving instructor. No previous experience is neededjust a passion for teaching and the drive to succeed! \n\n Why Choose My Four Wheels?\n \n • High earnings potential Earn up to 38,688 per year working 32 hours per week, with the opportunity to earn 50,000+ for full-time hours (40-hour week).\n, • Flexible working schedule Work when it suits you! Whether you prefer weekdays, evenings, or weekends, you set your own hours.\n, • Work locally Most of our instructors operate within a 30-minute radius of their home, reducing travel time and increasing earning potential.\n, • Your own dual-control car Choose from a range of brand-new and nearly-new vehicles, including the Ford Puma, Renault Clio, MG3, and Vauxhall Corsa, all supplied by leading UK dual-control car providers.\n, • 5-star rated driving school Join a trusted and well-established driving school with a strong track record and high learner pass rates.\n, • Teach learners of all skill levels, helping them develop safe and confident driving habits.\n, • Structure lessons to suit individual learning styles.\n, • Offer guidance and support to ensure students pass their driving tests.\n, • Have held a full UK driving licence for at least three years.\n, • Have no more than five penalty points and no driving bans in the last five years.\n, • Be reliable, punctual, and patient, ensuring students feel comfortable and supported.\n

🚀 Join the Wowcher Team - We're Hiring a Sales Executive! 🚀 Location: Glasgow (Embrace the office vibes - 4 days a week!) Salary: £26,000 - £32,000 + Commissions (OTE £50,000 - £60,000) Are you a Sales Executive ready to dive into the world of WOW? Established in 2011, Wowcher is the ultimate destination for unbeatable deals and unforgettable experiences in the UK. We’ve helped thousands of people learn dog grooming, steam clean their front rooms, obtain the latest gadgets, whiten their teeth, decorate their houses, eat more healthily and even be more experimental in the bedroom…! On top of this we’ve also partnered with some of the UK’s leading brands including Graze, Build-a-Bear Workshop, Odeon, Fitness First, Diet Chef, Very.co.uk, PrettyLittleThing, Random House, EasyJet and Ocado... to name just a few! We’re entrepreneurs at heart and love to spot a great deal! If you’re interested in being able to have a major impact on a successful, fast growing company from day 1, then read on! What are we looking for? • We are looking for someone with an eye for business-to-business sales. You must be able to come in and hit the ground running!, • We are looking for someone interested in selling within the Beauty and spa sectors, • A confident communicator who is happy to pick up the phone to talk with both new prospective clients, as well as those we have worked with previously., • Excellent presentation, communication, and negotiation skills with the ability to sell at all decision-making levels., • A smart business-oriented individual who can understand what deal structures and price points will appeal to the consumer, and who can then negotiate strongly to achieve a great outcome for the consumer, Wowcher, and client alike., • An individual who has an interest in consumer trends, and what types of deals will perform best as those trends evolve., • Brilliant objection handling skills, with the ability to anticipate queries and objections, and the initiative to gather the tools and information necessary, as well as build the trust required, to turn these around., • Self-motivated team player who can exceed goals and revenue expectations, with the ability to work on their initiative whilst building positive and rewarding working relationships with both colleagues and stakeholders. What will my responsibilities be? • Actively calling targeted businesses with the ultimate aim of signing fabulous merchants, • Creating excellent pitches, presentations, and proposals and negotiating to ensure a mutually beneficial deal is created for Wowcher, the merchant, and our growing customer base., • Providing clients with relevant information; especially in response to enquiries about products and services., • Continually establishing client relationships and building a strong rapport to enable you to deliver excellent customer service and further develop Wowcher's outstanding reputation., • Meeting weekly KPIs and monthly sales targets. Why Wowcher is Your Next Stop: Our office is like no other - it's a hub of fun and creativity! 🌈 Flexible working - blend office and home for your ideal work-life mix 🌞 25 days of holiday + 8 bank holidays (plus the option to nab 5 extra days) 🍏 Free fruit to fuel your day 🥐 Weekly breakfast feasts every Thursday - Rise and shine! Why not grab a coffee and a pastry to start your morning. 🌿 Wellness Wednesdays (hello, free massages!) 🍹 Thirsty Thursday! drinks and snack trolley - kick back and relax with a cold beer or prosecco 🎮 Games area for some friendly competition 🎁 Benefits platform Perkbox so you can get discount and rewards across the UK! 🎉 Monthly social events – All Bar Wowcher! get to know your awesome colleagues 🎊 Legendary all-company parties twice a year - don't miss out! 🚲 Cycle Scheme and Season Ticket Loan to get you moving 💰 Auto-enrolment pension scheme. Whilst it’s great to live in the here and now, we have to make sure we’re preparing for the future, with up to 10% employer contribution. 🤝 Enhanced Employee Assistance Provider for confidential support and advice 🕶️ Eye Care Vouchers – we’ve got you covered! 💸 Store discounts across the Wowcher website (including travel deals!) 👕 Smart-casual dress code every day!! Want to know more? Check out:

Venesky-Brown’s client, a public sector organisation with offices across Scotland, is currently looking to recruit an HR Assistant for a contract until 20th November 2026 on a salary between £31,619 - £36,561/annum. Responsibilities: • Support the maintenance and updating of the establishment plan and employee records on HR Agresso and administering the range of employee events to ensure clear audit trail and record of change and events and timely administration of pay affecting changes, • Support attendance management by monitoring absence triggers ensuring managers are aware of their roles and responsibilities in addressing attendance issues, • Support the maintenance of a up to date Job Description and Job Evaluation database through secretariat to the Job Evaluation panels, ensuring appropriate version control and Job Evaluation records and panel decisions are maintained and with a clear audit trail of evaluation decisions., • Provide support for recruitment campaigns this can be from coordinating assessment centres to participation in selection activities such as interviews or group exercises, • Provide support for induction events ensuring content is up to date and relevant for attendees, • Actively contribute to the continuous improvement of the HR & OD service offer, • Support the maintenance and updating of the establishment plan and employee records on HR Agresso and administering the range of employee events to ensure clear audit trail and record of change and events and timely administration of pay affecting changes, • Work with HR Assistant colleagues to ensure consistency in service delivery and our approach to coaching, guiding and advising managers across the organisation in interpreting HR Policies people management and development of good practice through interpretation of HR Policies in line with business principles, • Actively utilise HR Management Information (MI) to develop solutions and approaches with support from the HR Business Partner, which the business can take forward to maintain, rebuild and develop effectiveness at both an individual and team level, • Actively contribute to the continuous improvement of the HR service offer through raising ideas for improvement and participation in projects / working groups Essential Skills: • Qualified to SCQF Level 6 (SVQ3/NC), • Clear evidence of Continuous Professional Development (CPD), • Experience in the production and presentation of metrics, • Experience of interpreting and applying knowledge of employment legislation, regulations and HR policies, • Experience of managing an HR Information System, • Knowledge of HR processes and practices to administer the contract of employment, • Ability to provide accurate Management Information (MI) to support organisational / operational development and decision making, • Good attention to detail for data integrity and employee contractual administration, • Good analytical skills to identify data trends including the quality of data, • Good administrative skills gained within a highly customer-focused environment, • Effective coaching skills, • Effective verbal and written communications skills, • Knowledge of HR policies, processes and employment legislation, • Good IT skills - in Word, PowerPoint, Excel, • Builds good working relationship through effective written and verbal communication, • Approachable and able to build rapport quickly, • Displays tact, professionalism, flexibility and a high level of customer service, • Good appreciation for confidentiality and discretion within environment of sensitive personal data and information., • Works on own initiative, is proactive and self-managing in taking accountability for actions., • Focussed on providing a good customer experience, • Ability to manage changing and conflicting priorities, • Confident managing simultaneous demands, • Solution focussed to solve diverse problems whilst ensuring a high level of accuracy and quality, • Able to work as part of a team and sharing best practice, • Actively questions to understand and check understanding of others, • Focused on continuous improvement to facilitate process improvements and effective service delivery Desirable Skills: • Chartered Institute of Personnel and Development (CIPD) qualified or working towards, • Previous experience of operating in an HR Shared Service Environment, • Experience of handling recruitment, pension, and contract related queries, • Experience of working with Agresso Business World HR System, • Experience of supporting organisational change, • Previous experience of establishing, and working to, Service Level Agreements, • Previous experience of supporting a diverse HR environment, • Previous experience of successfully delivering HR projects, • Previous experience of working in a unionised environment, • Experience of reviewing and developing policies and procedures, • Experience of supporting organisational change, • Knowledge of Agresso Business World HR System If you would like to hear more about this opportunity please get in touch.

Title: Contact Centre - Outbound Sales Hours: Part Time Location: Glasgow City Centre - Office based Salary: £12.21 Plus Bonus Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. Role responsibility : Responsible for contacting patients who have shown interest in refractive treatments—including laser eye surgery and lens replacement. This role is all about converting warm leads into booked consultations by understanding patient needs and showcasing the value of our services. • Make outbound calls to patients who have enquired about refractive treatments., • Deliver an outstanding customer experience while identifying opportunities., • Consistently meet and exceed KPIs and conversion targets., • Building trust and rapport, Guiding patients through the consultation booking journey., • A driven individual with a target-focused mindset., • Experience in outbound sales or a high-contact customer service role., • Strong communication and persuasion skills., • Willingness to push yourself to meet and exceed performance goals., • State of the art, modern working environments, • 29 days annual leave (pro rata), • Free Breakfast and Subsidised staff canteen., • Free Laser Eye Surgery and Intraocular Lens Surgery, • Free eye tests, • Discounted prescription eye wear and sunglasses, • Generous Optical Express friends and family discount scheme, • Full training on refractive treatments and patient handling, • Clear progression routes for top performers Optical Express is an equal opportunities employer

The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers. Responsibilities • Meet and exceed sales targets, • Successfully create business from new and existing customer accounts, • Manage complex negotiations with senior-level executives, • Build rapport and establish long term relationships with customers Qualifications • 2-5 years' quota carrying sales experience, • Experience and working knowledge of CRM systems, • Demonstrable track record of over-achieving quota, • Strong written and verbal communication skills

Technical Support Engineer - Remote Overview of Technical Support Engineer Our client, a rapidly growing global software company, is seeking a talented and enthusiastic Technical Support Engineer to join their technical support team. This is a great opportunity for someone who is passionate about technology and enjoys solving complex customer issues. In this role, you will serve as the primary technical point of contact for customers, embodying a customer-first mindset. The ideal candidate will be driven by continuous learning, thrive in a dynamic environment, and be committed to delivering exceptional support to enterprise customers. This position is remote, and looking for candidates based in the UK. Key Responsibilities of Technical Support Engineer • Provide prompt and effective technical assistance to customer inquiries via phone and email, adhering to SLA requirements., • Remotely troubleshoot and resolve software issues; escalate complex incidents to appropriate teams as needed., • Accurately document customer interactions, incidents, and solutions in the internal ticketing system., • Collaborate with other support engineers and cross-functional teams to ensure issue resolution., • Reproduce and analyze customer-reported incidents to assist in root cause analysis., • Contribute to the customer knowledge base by creating clear and helpful articles., • Participate in on-call rotation for out-of-hours support., • Engage in ongoing training to stay up to date on product developments and expand technical skills., • Maintain a professional and empathetic attitude, even in high-pressure or challenging support situations., • Analyze application log files to support troubleshooting and resolution. Required Skills and Experience of Technical Support Engineer • Strong ability to build rapport and trust with customers., • Excellent verbal and written communication skills., • Solid problem-solving abilities and a solution-driven approach., • Proven technical knowledge in Windows and Linux environments., • Experience supporting business-critical systems and prioritizing escalations. Preferred Qualifications for Technical Support Engineer • In-depth knowledge of both Windows and Linux operating systems., • Experience with technologies such as Virtualization, Networking, High Availability, and Backup., • Previous collaboration with internal development or engineering teams to resolve issues., • Ability to manage multiple cases and work efficiently in a high-volume environment., • Familiarity with enterprise storage platforms (e.g., NetApp, Dell, Nutanix)., • Working knowledge of Microsoft Server and domain administration., • Exposure to cloud infrastructure like AWS or Azure. Benefits • Remote work flexibility, • Pension contribution, • Cycle-to-work scheme (if applicable)

Company Description iFast is a Hong Kong routed language company focusing on financial documents translations and language sharing or tutoring. At iFast, we are committed to delivering language services that go beyond words and phrases. iFast owns a global language learning platform that connects students and teachers for 1-on-1 online language lessons, to help students improve speaking on many occasions such as business, presentations, workplace, public speaking, exams and daily life, by killing boredom and using their spare time. We’re passionate about giving everyone the opportunity to teach and learn languages, in the most personalized and authentic way possible to allow both teachers and students to make use of spare time at their convenience. Role Description As a Speakington teacher, you set your own prices and hours. Teachers operate as independent freelancers, setting their own schedules, rates, and lesson plans. The role is flexible and remote, ideal for part-time or supplemental income, but success depends on building a student base in a competitive market. Teachers regularly post and update their availability, and students are only allowed to book those timeslots when teachers are available. Students typically have one of these goals listed below: • Objective 1: Career and Business, such as interview preparations, mock interviews and business languages., • Objective 2: Lessons for Kids: early child education., • Objective 3: Exams and Course Works: IELTS or other related exams preparations. Medical related fields’ speaking and language enhancement., • Objective 4: Culture Travel and Hobby: discuss about different travel destinations, prepare students to be able to know travel abroad and handle different situations Responsibilities • Conduct interactive online lessons via video chat according to pre-agreed schedule. Please be on time!, • Independently design and prepare some materials or talking points to create conversations, or curricula, and activities tailored to student goals and levels if they are exam focused., • A fast internet connection, a computer or laptop, an camera and a headset., • After classes, teachers provide feedback, track progress, and build rapport to encourage repeat bookings. Qualifications • Fluency in one of the 10 languages: English, Korean, Japanese, Thai, Vietnamese, Spanish, French, German, Portuguese and Italian., • Past teaching experience especially regarding virtual online teaching is highly preferred. Good at making an impression and giving presentations in front of cameras., • Excellent verbal and written Communication skills. Proven ability to adapt teaching styles to different learning preferences., • Bachelor’s degree in Education, English, Linguistics, or a related field (highly preferred).

Annata operates a global support team with regional support locations in the UK, Malaysia and the US, enabling our customers and partners to be serviced 24 hours a day, 5 days a week. The global team operates as a single business unit, managed by the Head of Global Support, sharing unified processes and workloads with regional support management. The Support Delivery Lead role will work as part of the EMEA Support team, reporting to the EMEA Regional Support Manager. As a Delivery Lead you will be involved in dealing with supporting standard Microsoft Dynamics F&O, CE and the Annata A365 solution. This will include working on support tickets for EMEA Partners and Customers that have a Service Level Agreement (SLA) with Annata for issues and bug fixes. Also assisting with requests and small changes that are aligned to the needs of our Customers and Partners as part of their continuous improvement projects. In addition, you will be assigned to a number of customers and partners, becoming their main day-to-day contact. You will be responsible for regular update calls, monthly reporting and the delivery of continuous improvement initiatives and Microsoft/Annata service updates. Role: 1. Management of customer issues throughout the whole support lifecycle: • Ability to triage a support ticket, • Able to follow support processes, • Applying knowledge to be able to replicate and progress the ticket, • Effective communication to the customer and internally with colleagues, • Completing standard documentation, • Prioritization of work, • Ticket turnaround to ensure that customer SLAs are met, • Logging tickets through to 3rd parties as/when required, • Responsible for completing internal acceptance testing of fixes and solutions 2. Maintain customer and partner engagement with regular calls to discuss ticket updates and requests., 3. Manage the D365 service updates when applicable., 4. Manage customer Business as Usual (BAU) releases when applicable., 5. Customer change requests – Involved in completing functional design documentation and providing estimates to the customer for the requested work., 6. Project management for smaller projects (Under 50 days)., 7. Timely and effective response to requests for advice and/or assistance. Responsibilities: 1. Provide 3rd and 4th line functional support to partners and customers. This includes knowledge of the Standard Dynamics functionality and Annata A365 functionality, setup & configuration, feature management and troubleshooting to establish a root cause., 2. Handle partner and customer incident, request and change request tickets efficiently., 3. Clear and concise communication to the customer, regular screenshares for knowledge transfer and guidance as required., 4. Ensure all support documentation is completed in line with support processes., 5. Work to ensure SLAs are met in line with support agreements., 6. Effective escalation of support tickets where SLA may breach., 7. First point of contact for specific customer and partners. Able to maintain good relationships through engagement, communication and regular meetings., 8. Maintain strong relationships with other departments within Annata, ensuring the customer and partner tickets are resolved quickly., 9. Managing multiple concurrent issues and escalations at any one time. Skills and Experience: Required 1. Extensive Microsoft Dynamics Experience: Minimum of 5 years’ hands-on experience with Microsoft Dynamics 365 Finance & Operations (F&O) or Customer Engagement (CE), ideally within a support, customer service, or service delivery environment., 2. Issue & Escalation Management: Proven ability to manage multiple concurrent issues and customer escalations in high-pressure situations, ensuring timely resolution while maintaining high standards of service quality., 3. Problem Solving & Initiative: Self-motivated and proactive in diagnosing and resolving technical and functional issues reported by customers and partners, demonstrating ownership and accountability., 4. Organizational & Prioritization Skills: Strong organizational capabilities with a keen attention to detail, ensuring tasks are prioritized effectively and critical information is clearly communicated and actioned., 5. Communication & Stakeholder Engagement: Excellent interpersonal and communication skills, with the ability to convey technical concepts to non-technical audiences in both written and verbal formats., 6. Customer Service Excellence: Demonstrated ability to manage customer expectations, respond to inquiries professionally, and deliver a consistently positive customer experience., 7. Support Tools & Systems Proficiency: Skilled in using support platforms and ticketing systems to track, manage, and report on customer support activities., 8. Documentation & Knowledge Management: Capable of creating and maintaining support documentation, including FAQs, troubleshooting guides, and knowledge base articles to improve customer self-service and internal efficiency., 9. Stakeholder Relationship Building: Adept at building trust and rapport with internal and external stakeholders, fostering collaborative relationships that support long-term customer success., 10. Cross-Functional Collaboration: Experience working closely with cross-functional teams—including product, engineering, and account management—to resolve complex issues and relay customer feedback effectively., 11. Time Management & Multitasking: Strong time management skills with the ability to handle multiple customer inquiries and support tasks simultaneously, ensuring deadlines and service levels are consistently met., 12. Release & Service Update Management: Prior experience coordinating Microsoft Dynamics BAU (Business-as-Usual) releases and service updates, including planning, communication, and post-release support., 13. Third-Party Ticket Handling: Experience in logging and managing support tickets with external vendors and Microsoft, ensuring accurate tracking and timely follow-up., 14. Reporting & Insights: Proficient in generating reports and dashboards for internal and external stakeholders, providing insights into support performance, customer health, and service trends. Desirable 1. Global Support Experience: Prior experience working within a global or multi-regional support model, demonstrating an understanding of regional service expectations, time zone coordination, and cultural nuances in customer engagement., 2. Project Tracking Tools: Familiarity with project tracking and collaboration tools such as Microsoft Project, Jira, or Asana, with the ability to monitor progress, manage dependencies, and support cross-functional initiatives., 3. Support Analytics & Metrics: Ability to interpret and analyse support data, including ticket trends, resolution times, and customer satisfaction metrics, to identify areas for improvement and inform strategic decisions., 4. Microsoft Dynamics Dual Write: Experience with Microsoft Dynamics Dual Write integration between F&O and CE is preferred, including understanding of data synchronization and troubleshooting common sync issues., 5. SQL Server Management Studio (SSMS): Proficient in using Microsoft SQL Server Management Studio for querying databases, investigating data-related issues, and supporting root cause analysis., 6. Microsoft Azure DevOps: Skilled in using Microsoft Azure DevOps for managing work items, tracking development tasks, and collaborating with engineering teams on issue resolution and release planning., 7. Change Management & ITIL Framework: Familiarity with formal change management processes, ideally aligned with ITIL best practices, including experience in managing service transitions, approvals, and communications. Education: Bachelor’s Degree in Computer Science, Business Administration, Information Technology, or a related field. What Annata Stands For: Annata is a Microsoft Global Independent Software Vendor (ISV) since 2001. With its roots in Iceland, Annata is one of the leading global ISVs and industry partners from Microsoft with offices in all continents. Built on Microsoft Dynamics 365, our A365 solution offers a comprehensive suite of capabilities designed to propel automotive, trucks & buses, and equipment businesses into the realm of digital transformation. Our team consists of employees with different nationalities, origins, religions, and cultural backgrounds. We actively support diversity and demand our employees to respect different opinions and lifestyles. In virtual teams, we utilize the know-how of our international colleagues and secure the maximal output for our clients. We appreciate personal contact with our customers and colleagues, but we also aim to reduce travel to a sensible level – in order to support our employee’s work/life balance and to reduce our ecological footprint.

Azure Architect – £85,000 - £100,000 - Home based • Microsoft Azure Product Design, • New roles in new area of business, • Inward facing role, making repeatable/scalable solutions, • Have influence across business from an Azure perspective This role requires experience and understanding of Presales Solution Architecture. You must be both commercial/technical and have the ability to build rapport with key customers and internally. Tech • Azure specialist, • IaaS / PaaS / SaaS, • AI - dont know experience but desire to develop that area Your Responsibilities • R&D of new Azure products and Services, • Participate in private and public previews, • Ensure internal teams are 'customer zero' - testing and authenticating new products on internal services before moving externally with customers, • Collate feedback from cross-functional teams to shape forward movements of technical roadmap, • Ensure you're keep on top of 'end of life' products and communicating changes coming across business, • Design and maintain cloud architectures and best practices, • Produce high-quality documentation to standardise solution architectures, • Implement processes and templates ensuring they are available across internal teams for customer use, • Work closely with the Product Team, Presales, Pro and Managed Services, • Create blueprints for customer delivery ensuring they're scalable and repeatable, • Identify opportunities for automation and work with teams to implement., • Support work involved with vendor management and partner accreditations Please hit the button to Apply and/email or call Jimmy Hearne at InfraView on 020 3950 1996 for further info. If this role is not for you, please Register with us, let us know your preferences, and will be in touch when the right role comes in

Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com. The Role Solera is seeking an experienced automotive Trainer to support training activities in the UK & Ireland. As an expert Trainer, you will report into the Regional Training Manager and will play a crucial role in delivering high-quality training courses both on-site and remotely. This position is virtual and will require travel to various locations to deliver on-site courses. What You’ll Do • Deliver training courses to participants, both on-site and remotely, ensuring high-quality content delivery and effective knowledge transfer., • Develop and update training materials, including presentations, handouts, and other resources, to ensure they are up-to-date, relevant, and engaging., • Collaborate with the training team to identify training needs, design training programs, and develop training schedules., • Evaluate participant performance and provide constructive feedback to enhance learning outcomes., • Stay up-to-date with the latest industry trends, regulations, and best practices related to VDA standards and incorporate them into training programs., • Build and maintain positive relationships with customers, providing excellent training service and addressing any training-related inquiries or concerns., • Continuously improve training methodologies and techniques to enhance the effectiveness and efficiency of training delivery., • Collaborate with internal stakeholders to ensure alignment between training objectives and business goals., • Monitor and report on training program effectiveness, analyzing feedback and performance data to make recommendations for improvements., • Support the Sales team with closing training opportunities as the SME for training., • Collaborate with other Professional Services team members in the country/region, particularly when involved with major projects eg; supporting migrations of customers across the Solera platforms., • Work to KPIs on the quality of the training delivered and to ensure customer satisfaction., • Collaboration with Sales and Rev Ops to ensure revenue targets are met. What You’ll Bring • VDA certification is highly valuable, with a strong understanding of VDA standards and processes particularly for body shop segment., • Proven experience as a trainer, delivering automotive training courses to participants at various levels., • Excellent presentation and communication skills, both verbal and written, with the ability to explain complex concepts in a clear and concise manner., • Strong interpersonal skills, with the ability to build rapport and establish credibility with participants and stakeholders., • Ability to adapt to an ever-changing environment and thrive in a fast-paced, dynamic setting., • Highly motivated and results-driven, with a customer-centric approach., • Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously., • Willingness to travel to various locations to deliver on-site training courses., • Proficiency in using virtual training platforms and tools., • Knowledge of the automotive industry and experience in collision repair or related fields is preferred.

KEY RESPONSIBILITIES • Directs, coaches, supports, supervises, and evaluates (with the Sous Chef) all direct reports., • Must have excellent food knowledge and a full understanding of culinary terms., • Must be able to read, understand, follow, and prepare company recipes by maintaining the quality and consistency in taste according to the instructions provided by the corporate office., • Must be proficient in completing tasks, work efficiently and productively., • Must be able to work in any section of a kitchen., • Coordinate and supervise all team members assigned to their section, assign and delegate tasks accordingly., • Undertake recipe reviews daily. Maintain recipe folders in immaculate condition., • Responsible for follow-through on any request within the area of responsibility received from the direct supervisor or manager on duty; this may include show plates, food samples and random food tastings., • Control production levels and recommend ideas for improvements and better cost controlling., • Prepare daily electronic food requisitions needed for his section production and countercheck deliveries for its accuracy; Report any discrepancies to his immediate supervisor., • Must be able to oversee any main section (Sauce, Entremetier, Fish, Roast, Outlet CDP, Tournant and Cold Kitchen) and its entire food production., • Maintain and ensure that Public Health are followed according to company standards and expectation (referring to US, Anvisa, Shipsan, Canadian, Australian etc.) and always followed within their section., • Ensures that the HACCP program is carried out correctly., • Maintains their assigned area in preparation for announced or unannounced United States Public Health type inspection either done by the Food & Beverage Director or the actual inspectors., • Reports for duty at assigned times, follows their supervisor’s instructions, and ensures that personal appearance, uniform, and personal hygiene are in accordance with the company’s rules and regulations. FINANCIAL RESPONSIBILITIES • This position is responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment., • Identifies potential expense reductions through cost control., • Analyzes operational problems and establishes controls., • Reviews timesheets and forwards them to the Executive Chef for approval., • May prepare a variety of reports and letters utilizing personal computer system and equipment., • Ensures that items are requisitioned in correct quantities, within acceptable timeframes and in accordance with established control procedures., • Conducts workstation spot checks to ensure items are correctly stored to minimize deterioration and waste. MOTIVATIONAL RESPONSIBILITIES • Monitors and manages the various assigned workstation functions., • Monitors the assignment of duties and responsibilities to their staff., • Observes and evaluates staff and work procedures to ensure quality standards and service are met., • Makes recommendations regarding personnel actions such as new hire requests and discharges, to ensure adequate and continuous staffing., • Inspects workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards. QUALIFICATIONS AND EDUCATION • A minimum of 8 years in an upscale hotel, resort, cruise ship or convention banqueting service and at least 2 years as Chef de Partie (shipboard experience preferred)., • A culinary school degree is required., • Very strong management skills in a multicultural and dynamic environment., • Very strong communication, problem solving, decision making, and interpersonal skills., • Superior customer service, teambuilding, and conflict resolution skills., • Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques., • Strong planning, coaching, organizing, staffing, controlling, and evaluating skills., • Intermediate computer software skills required., • Possess a good understanding of basic accounting principles such as numbering flow, “Debits/Credits”, adjusting entries, and corrections., • Ability to write reports and business correspondence and to establish a good rapport with the ship’s Senior Officers and the corporate office.

Employment Law Solicitor – Fully Remote | Private Practice Location: 100% Remote Hours: Full time or part time – flexible to suit your life MUST BE MINIMUM 5 YEARS PQE - Sorry client will not accept less ** Why This Role Stands Out Our client is offering something rare in the legal world – true flexibility. You can choose the hours that work for you, whether you have children, other commitments, or simply want a better work-life balance. About the Role: This is a position with a leading private practice, offering the chance to manage a diverse caseload from start to finish. You will provide high-quality advice on a full range of employment law matters, representing both individual and corporate clients. Key Responsibilities: • Advising clients on employment rights, contracts, dismissals, grievances, and discrimination cases, • Managing your own caseload independently, from initial consultation to resolution, • Representing clients in employment tribunals and mediations as required, • Drafting and reviewing employment contracts, handbooks, and policies, • Providing clear, practical, and commercially-focused legal advice, • Staying up to date with changes in employment law and advising clients accordingly Requirements: • UK-qualified Solicitor with a minimum of 5 years PQE in employment law (essential), • Confident in handling cases independently within private practice, • Strong communication skills, able to build rapport with a range of clients, • Comfortable working remotely with excellent organisational skills, • Experience in tribunal representation is advantageous

Front of House Manager – Premier Luxury Hotel ⚡ Front of House Manager / Luxury Hotel Leadership / Duty Management / People & Operations 📍 High-End Countryside Destination, Southwest UK (Driving Required) 💰 £40,000 - £50,000 per annum and Exceptional Benefits ❗️ON SITE REQUIREMENT IN SOMMERSET - Relocation Necessary 🕐 Full-time (40 hours / 5 days), including regular evenings and weekends Lead our clients brand identity and oversee the entire guest journey of a five-star luxury operation. We are seeking a seasoned Front of House Manager to oversee the entire guest welcome and departure experience at one of the UK's most distinguished luxury countryside destinations. This critical leadership role requires you to be the professional core of the operation, managing the Reception, Duty Management, and Night Audit teams to deliver service that is highly personalized, warm, and polished. You will be responsible for the seamless coordination across all departments to ensure every stay is flawless. Core Leadership Accountabilities • Team Performance & Development: Lead, mentor, and coach the Guest Services, Night, and Duty Management teams to consistently achieve exceptional service standards. Handle recruitment, training, and performance management., • Operational Excellence: Oversee all daily operational flow, ensuring efficiency, policy compliance, and the consistent maintenance of luxury quality across all guest touchpoints., • Safety & Compliance: Take scheduled Duty Management shifts, acting as the senior leadership presence on site, ensuring compliance and safeguarding guest data and hotel policies., • Inter-Departmental Synergy: Act as the central liaison between Rooms Division, F&B, and Estate Operations to ensure a cohesive and synchronized bespoke guest experience. Required Experience & Profile • Expertise: Proven managerial experience in a high-end, high-volume luxury hotel or resort environment., • Leadership Style: A natural, motivational, and strategic leader who builds strong rapport and remains calm and solutions-focused under pressure., • Technical Acumen: Highly confident with comprehensive hotel operations systems; PMS experience (such as Opera or similar Oracle systems) is highly desirable., • Attention to Detail: Exceptional time management, organizational skills, and a strong passion for service excellence., • Logistics: Must hold a valid driving license due to the estate location. Distinctive Benefits • Development: Supportive work environment with clear opportunities for professional growth., • Wellbeing: Complimentary access to fitness facilities, wellbeing classes, the luxury spa, and swimming pools., • Lifestyle: Generous staff discounts, • Perks: Complimentary staff meals made with local/estate produce every shift, extensive annual leave (up to 30 days FTE), and access to an Employee Assistance Programme. If you are a proven, high-calibre manager ready to shape the guest services strategy for a premier UK destination, apply today. Disclaimer: If you do not hear back from us within 2 weeks of applying, please consider your application unsuccessful. We thank you for your interest and encourage you to apply for future opportunities.

WE ARE SoftServe is a global digital solutions company with associates working across client projects in the USA, Europe, and APAC regions. We empower talented people to change the world and understand that the best way to build our future is to help you build yours. As a digital authority that advises and provides cutting-edge technology, we reveal, transform, accelerate, and optimize the way enterprises and software companies do business. Our Client Partners are Business Development Leaders who establish themselves as experts and business allies to their clients. With a mixture of advocacy and inquiry skills, the Client Partner provides maximum value in every sales interaction. They leverage industry knowledge, challenge assumptions, ask difficult questions, bring insight, and provide solutions to their client’s specific business afflictions and aspirations. Customers will include a range of mid-tier companies, enterprises, and multinational corporates. Our experienced Client Partners seek to uncover new opportunities and connect client’s strategic goals/challenges to SoftServe’s suite of service offerings for increased account revenue and wallet share through the creation of new sales opportunities. IF YOU ARE • Experienced with consultative sales or customer management emphasizing account revenue growth working with Enterprise or large ISV clients, • Used to working in a fast-paced environment; self-driven and highly motivated to excel, • Skilled in working with multicultural and geographically disbursed teams due to your strong interpersonal and communication skills, • Great at building a trusted rapport with clients, influencing decision making and working across executive and operational levels on the IT and Business side, • A solid negotiator, • Capable of tracking multiple customers and managing legal processes (i.e., contract renewals, negotiations, NDA, etc.), • Adept at maintaining an in-depth understanding of technology, external regulation, and industry best practices, • Possessing a strong understanding of IT Consulting and software development terms and concepts, • Knowledgeable of software development terms and concepts, • Well-versed in the intricacies of business, specifically in knowing how to ensure client success AND YOU WANT TO • Lead business development activities, develop new opportunities in existing client(s), and achieve sales booking and billing targets, • Develop and maintain a Key Account Plan to lead a comprehensive account strategy based on a deep understanding of the client’s pain points and goals, • Build and grow relationships with relevant decision-makers that result in increased account revenue and wallet share, • Use personal expertise to uncover client’s known and unknown needs and goals, communicate and persuasively deliver the value proposition for all of the services offered by SoftServe, empowered to present a clear rationale to gain the customer's agreement, • Facilitate the opportunity and proposal management activities: ask relevant questions, exhibit genuine curiosity, evaluate the level of interest, identify areas requiring further information, and facilitate follow-up sessions with the client to monitor progress, • Be a champion and collaborate in cross-functional teams to build strong relationships with a client – team up with account execs on accounts that will be added to your portfolio, lead account development activities with the customer as well as Partner teams, liaise with services teams to understand customer's business goals, project goals and success for effective cooperation, • Achieve superior NPS scores with clients: provide input into Client participation in our NPS process, monitor customer satisfaction at each stakeholder level, and initiate changes needed to increase satisfaction. Provide leadership, • Build trust, expand network and reputation with clients at all appropriate levels, including senior technology and business executives to drive and execute an effective account growth strategy, • Ensure quality data (CRM) to enable effective customer retention and business development activities, identify and resolve issues, • Assure operational compliance through a deep knowledge and understanding of the organization's policies, target APMs for accounts and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Understand major IT infrastructure and Security requirements on the client side, • Embrace our company values: as a SoftServian you are committed to promote and support a work environment built upon mutual cooperation and respect for one another TOGETHER WE WILL • Achieve superior NPS scores with clients, • Provide input into Client participation in our NPS process, • Monitor customer satisfaction at each stakeholder level and initiate changes needed to increase satisfaction, • Provide leadership and support to ensure high Employee Satisfaction, • Collaborate with Account Executive on accounts that will be added to your portfolio SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.

Enrolment Advisor Based: Home based, with occasional visits to our London campus Salary: Up to £30,000 per annum Hours: 37.5 hours per week, Monday - Friday Are you ready to inspire students and help them achieve their educational goals? Do you have exceptional communication and interpersonal skills? Have you got a proactive approach to student engagement and problem-solving? Then apply for our Enrolment Advisor role, home-based. Role Overview: The Enrolment Advisor will work closely with the Head of Enrolments to provide sales-oriented guidance and recruitment of students for Walbrook Institute London. Key Responsibilities: • Lead the study guidance and recruitment of students, from initial contact to contract signing and beyond., • Support students throughout the entire enrolment process via telephone, email, chat, and WhatsApp, by understanding their educational goals and aspirations., • Provide consultative support that helps students select Walbrook programs aligning with their career objectives., • Assist current students by collaborating with student support teams to enhance their experience., • Develop and maintain deep knowledge of Walbrook's offerings to effectively communicate their benefits to prospective students., • Update and maintain accurate records in the CRM system to track interactions, progress, and follow-up actions with prospective students., • Work collaboratively with the admissions team to ensure a seamless enrolment process., • Achieve both individual and team enrolment targets while maintaining a high level of customer satisfaction., • Showcase excellent verbal and written communication skills to build rapport with students and address their inquiries. Skills and Qualification: • A dynamic individual with a consultative sales background and passion for education., • Experience in customer service is desirable., • Exceptional communication and interpersonal skills., • Attention to detail., • A proactive approach to student engagement and problem-solving. We support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage. Before applying for any role please read our Recruitment Privacy Policy found on our website. You will find the link by clicking about us and selecting Work with us. To apply please submit your CV with a covering letter explaining your suitability for the role. Please note that CVs without a covering letter will not be considered. Please note that depending on number of CVs we receive; we may close the advert early. Due to the high volumes we receive, it may not be possible to respond to all applicants who are unsuccessful. As part of your salary and benefits package, you’ll receive: Financial / Lifestyle Benefits • Enhanced pension plan, • Occupational sick pay (enhanced above SSP), • Private medical insurance (dependent on job family), • Buying of annual leave (discretionary), • Cycle to work scheme, • Free eyesight tests and vouchers towards the purchase of glasses, • Life insurance (8x basic salary), • Perkbox membership (retail, lifestyle and entertainment discounts), • Season ticket and health club interest-free loans, • Business membership with The Marlowe Theatre, Canterbury Time-off / Leave Benefits • Generous holiday entitlements, increasing with length of service, • Employee volunteering scheme (one paid day per year), • Exceptional absence days (paid discretionary time off), • Work your way Wellbeing & Support • Employee Assistance Programme (EAP), • Wellbeing Group programmes Development & Engagement • Buddy scheme, • Mentor scheme, • Training and development opportunities, • Service recognition Closing date: 22 December 2025 Interviews: TBC