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Reports to: Head of Services Summary of Position Responsible for providing onsite service and support to customers. Acts as mobile field service engineer on assigned open tickets to resolve customer affecting technical issues in a timely fashion in order to maintain maximum customer satisfaction. Targets & Outcomes • Meet all target Response times and KPI's, • Increase service profitability through efficient stock and call management Attitude and Persistence • A positive bright and cheerful personality with a mature attitude to work., • Excellent verbal and written communication skills., • Confidence in dealing with external and internal customers at all levels., • Organised, with solid attention to detail and a strong ability to prioritise key objectives during the busy working day., • Has an enquiring mind, questions and challenges established methods, always seeks to streamline and simplify, seeks to add value at every opportunity, • A pro-active “can do” approach, keen to take ownership of projects and issues and follow through to full conclusion., • Ability to use initiative and work without direct supervision, but also a team player that recognises and encourages the contribution of others and can share workload when required., • Flexibility and adaptability to meet business requirements, particularly during busy periods when overtime may be required. Responsibilities • Be conversant with the Company Service Call Control systems and in particular the escalation procedure., • Carry out Minimum Call Procedure on every Service Call as per the issued guide lines., • Communicate with the Helpdesk ProActive coordinator if you are not able to complete the call within one and half hours of arrival at site or if you have been asked to look at another machine or issue., • Complete service calls via Link-in connection with all correct details. Including part numbers for return to fit bookings. And correct meter readings., • Return all parts for warranty; Kyocera, Canon etc. or where asked for, Konica Minolta; back to the Head Office SDD. Along with the warranty sheet, samples and list prints., • Maintain tool kit to a sufficient level enabling Standards to be upheld. Including issued technology e.g. tablets and phones., • Arrive at first Service Call by 09.00 (unless otherwise agreed by the Field Service Manager/Helpdesk Manager)., • Accept last Service Call to 16.30 (unless it is agreed by the Field Service Manager/Helpdesk Manager that the Service Call cannot reasonably be completed that day), • Respond within specific Response Time constraint, • Call before going to clients, to ascertain whether you can clear the call over the phone or advise them you are on route., • Observe correct Static Electricity prevention precautions when transporting, storing and handling static sensitive printed circuit boards., • Understand in full all the relevant tools that we use for meter readings and maintenance support. Including PPA, CSRC and e-maintenance., • Observe relevant Health and Safety Law, risk assessments a per issued guides, • Ensure that your attendance is recorded at reception when visiting customer premises, that you observe the correct standard of dress as laid done in the company guide and maintain appearance to an acceptable level whilst employed on Company business, • Complete any relevant training, whether machine, solution or IT as set out by the Field Service Manager, within the set time frame agreed. And then to maintain that knowledge to the best of your abilities. This will also form part of your progression within the SDD and career path., • Be ProActive at all times, make sure there isn't anything else you can do before leaving site., • Maintain and use all relevant online support tools and sites to enable you to fix any issue., • Any other suitable activity as designated by the ProActive Service Delivery department. Including Installations, helpdesk support, workshop support (PDI), • Understand and maintain what Principal's portfolio of products and services are. Pass on any relative leads to sales via the correct procedure., • Provide initial support on any software product loaded on a device within the Principal Portfolio and pass to Software Consultants if escalation of faults are needed. Skills Requirements • Hardware trained on Kyocera/Canon/Konica Minolta, • Knowledge and understanding of Microsoft networks, • Experience with DHCP, DNS, TCP/IP, LDAP, Active Directory, • Understanding of Print Management and Document Management software products, • Konica Minolta and Canon accreditations must have been achieved to professional level and intermediate respectively Desirable • MCP/COMPTIA certification, • Equitrac/Papercut/PCounter experience, • Training on HP/Samsung Equipment would be of benefit JBRP1_UKTJ

LOCATION: Killingworth Shopping Centre HOURS: 40 hours per week, 5 Days from 7 On Rota between 0630-2215 PAY RATE: £13.00 per hour ROLE OVERVIEW AND PURPOSE KEY RESPONSIBILITIES Maintaining a safe and secure environment for customers and employees by patrolling and monitoring premises in a busy shopping centre. Responsible for day-to-day cleaning and housekeeping. Supporting the day-to-day supervision of the daily operations of the Centre. KEY RESPONSIBILITIES Carry out daily cleaning within the Centre following PPM Schedules are delivered to maintain a clean and safe environment for all visitors Ensure efficient recycling and waste management is carried out Maintain welfare facilities in good condition Liaise with all colleagues to ensure the smooth and efficient running of the Centre Cleaning car parks, manually brushing edges, along with emptying and replacing bin liners. To carry out a daily inspection of site streets, car parks, service roads/areas and public access areas back of house Ensure all Health & Safety checks are carried out as requested by Facilities Manager & Centre Manager In conjunction with Facilities Manager & Centre Manager communicate and deliver Health and Safety, practices, and regulations to company/centre specifications To prevent, detect and investigate; disturbances, offences on site, signs of intrusion, ensure security of doors and gates and that no unauthorised personnel enter restricted areas therefore creating a safe and comfortable working environment for employees and visitors Accurately reporting all incidents & accidents, writing reports of daily activities and irregularities, such as property damage, presence of unauthorised persons, requests for assistance or unusual occurrences and attending Court or Tribunal to give evidence Viewing and downloading recorded footage and maintaining effective multiple information feeds simultaneously, namely CCTV footage, Bodycams and the radio system Dealing appropriately and with courtesy individuals who to act in an anti-social manner, who are or appear to be under the influence of alcohol or drugs and escorting individuals from the Centre/site Responding to emergency situations as they arise, liaising with the emergency services, police, ambulance, and fire service to resolve issues and maintain security and service, directing emergency vehicles and other traffic on site Ensure all contractors have a valid permit to work, before commencing any works Reception duties, including answering telephone calls to take messages, answer questions, and provide information, logging visitors in and out via the visitors' book Testing the fire alarm systems including the setting and disengaging of the alarm panel, and the activation of the call points, dealing promptly with alarm activations Deal with any spillages or litter within the mall and common areas To take responsibility for your own and others health and safety, to carry out your role safely and to health, safety and security legislation and guidelines To undertake other miscellaneous duties relating to general services within the Centre, as requested by the management team REQUIRED SKILLS AND EXPERIENCE Excellent customer service Great communication skills Professional approach with sound judgement and integrity Remain calm under pressure Work well with others Flexible to cover holidays and sick leave Ability to follow instructions QUALIFICATIONS SIA Door Supervisor Licence Benefits We're proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM's benefits, visit our About ABM: ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit . ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme. TPBN1_UKTJ

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Ability to maintain confidentiality and handle sensitive information. Cover all reception positions as needed and manage home visit requests. Good IT skills, including Microsoft Office, email and computer literacy.

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As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. Customer Service Assistant - West Yorks.

Seeking a Reception Teacher for a full-time, temporary role in Newcastle Upon Tyne, focusing on Early Years education.

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Seeking a part-time Early Years (EYFS) Teaching Assistant for a Reception class in Lytham.

Supervise hotel reception operations for a 5-star hotel, utilizing Opera PMS.

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Seeking a Reception Supervisor with luxury hospitality and Opera PMS experience for a 5-star hotel.

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At Formby Hall Golf Resort & Spa, we combine luxury, leisure, and exceptional hospitality in the heart of the North West.Home to two championship golf courses, stunning event spaces, and a renowned spa, our team is dedicated to delivering unforgettable guest experiences on and off the courseDornoch.

Reception Team Member - Dublin.

The Reception Supervisor is responsible for leading the day-to-day operation of the Ras Al Ardh reception and front-of-house team, ensuring every member and guest receives a warm, personalised and consistently exceptional experience. Ensure reception systems are used correctly. The Reception Supervi

Join our award-winning school cleaning team.We’re proud of our award-winning service, recognised with:.ASSIST-FM Contribution to Cleaning Award - 2022.APSE Building Cleaning Innovation Award - 2023.Building Cleaning Most Improved Performance Networks Award – 2024.ASSIST – FM Contribution to Cl

Renfrewshire | Permanent | Circa £26,000.Are you an organised administrator with strong IT skills and a good working knowledge of Microsoft Excel? Looking for an opportunity to develop your career within a growing organisation?.Pertemps are working on behalf of a successful and expanding business i

Senior Insolvency Administrator Location: Newcastle Salary: Competitive, depending on experience An established insolvency advisory practice is looking to appoint a Senior Insolvency Administrator to join its team in Newcastle.This is an opportunity for an experienced insolvency professional to

Polaris Education - Selwyn Hall School One-to-One Teaching Assistant Contract: Fixed Term, 1 year, Full Time, 37.Term Time only Basic Salary: £21,257.Location: Foxton, Cambridgeshire Vacancies: 8 positions available Start Date: ASAP Benefits Company Pension Life Assurance Employee Discount Scheme A

This job is with Entain, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.There's nothing like a career at Entain.We're a leading, global sports betting and gaming company and we're upping the

My client are looking for a Warehouse & Logistics administrator to join them on a short term basis (approx.Technique-Recruitment Solutions Ltd is a proud equal opportunities employer, dedicated and specialist to the engineering and manufacturing industries.We work and support some of the most well-k

Sales and Customer Service Advisor No experience required, start in sales and customer service.Put your sales and customer service skills to good use! Join a fast-growing sales and customer service opportunity and enjoy access to incentives which can include national travel, international travel, an

At OFG Education we give you time to enjoy those special moments and hobbies outside of work! Job Title: SEN Teaching Assistant Location: Benton House School, Benton, NE7 7XE Hours: 37.Contract: Permanent | Term Time Only Start: January 2027 UK applicants only – no sponsorship available About the

The Role As a 1:1 SEN Teaching Assistant, you will work closely with a Year 1 pupil, providing tailored support throughout the school day.You will play an important role in helping the pupil access learning, develop their confidence and build positive relationships within the school environment.Your

Autism Support Teaching Assistant - SEN School.Submit your CV and any additional required information after you have read this description by clicking on the application button.Location: Crawley, West Sussex.Hours: Full Time | Monday - Friday | Term Time.Are you passionate about supporting children

JDR Recruitment are recruiting for Warehouse Cleaners to work at a large distribution centre based at Shire Park in Worcester, WR4.Please make an application promptly if you are a good match for this role due to high levels of interest.Sweeping, mopping, and vacuuming warehouse floors.Operating clea

Psychology Graduate - SEN Teaching Assistant - Devizes.Special Educational Needs (SEN) School.Are you a Psychology graduate looking to gain hands-on experience supporting children with additional needs before pursuing a career in Educational Psychology, Clinical Psychology, Speech and Language Thera

Job Introduction An exciting opportunity has arisen to join Lincolnshire Recovery Partnership, a vibrant new partnership delivering substance use treatment and recovery services across Lincolnshire from April 2024.Lincolnshire Recovery Partnership is delivered in partnership betwe

SEN Teaching Assistant - Full-Time/Part-Time - Stafford/Stone - October Half Term Start.Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.We are looking to recruit a dedicated and nurturing SEN Teaching Assistant to support pupils

We're looking for a Cleaning Operative to join our Facilities Management team based in Bluebell Primary School.Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.Bluebell Primary School, NR4 7DS.We are unable to offer certificates of

Graduate Teaching Assistant | Lambeth.Are you a Graduate Teaching Assistant looking for work in South London?.If so, we'd love to hear from you!.Graduate Teaching Assistant role for aspiring teachers Excellent opportunity for Graduate Teaching Assistants Start Immediately! Graduate Teaching Assistan

Description About the role Getting Stuck In is one of our key values, and thats exactly what this role is all about.As a Team Member Plus, you wont be tied to one department.Instead, youll work across the resort supporting different teams and helping d

Description About the Role Getting Stuck In is one of our key values, and were looking for Team Members who genuinely enjoy doing just that! This is a varied role where youll work across both our accommodation and leisure departmen

At OFG Education we give you time to enjoy those special moments and hobbies outside of work Job Title: SEND Teaching Assistant Location: Meadows View School, Stamford, Lincolnshire, PE9 2JL Hours: 37.Monday to Friday Salary: £23,080.

Description About the Role Getting Stuck In is one of our key values, and were looking for new Team Members who love doing just that! Instead of working in one department, were looking for new Team Members to work across different teams on res

Thinking About a Career Change? Why Not Choose HR?.If you've reached a crossroads in your professional life and are looking for a fresh start in a people-focused, rewarding industry then Human Resources might be exactly what you’re looking for.Many of our candidates come from diverse professional

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Thinking About a Career Change? Why Not Choose HR? If you've reached a crossroads in your professional life and are looking for a fresh start in a people-focused, rewarding industry then Human Resources might be exactly what you’re looking for.Many of our candidates come from diverse professional

Salary range is provided by NRG.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Associate Director - HR Services (Recruitment, Consultancy and Talent Advisory Solutions) - NRG.Are you an organised, proactive administrator with a background in tr

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We are looking for MSAT team member who will serve as the technical bridge between process development and commercial production.Operating within a cGMP environment, this role provides end-to-end technical oversight, process engineering expertise, and scientific support to ensure the robust, scalabl

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Day per month in Office, Sussex.A leading organisation responsible for delivering essential services to a large community is seeking a Automation Platform Engineer to support and evolve its enterprise automation and digital platforms.This is a pivotal role within a central automation and digital ena

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