Customer Service Apprenticeship
5 days ago
East Grinstead
Are you looking to kickstart your career in an office setting, gain a qualification and also earn a competitive salary? If the answer is yes, then we'd love to hear from you! Lloyd Recruitment Services are pleased to be working with a reputable business in the East Grinstead area who are currently in search of customer service professionals to undertake a Customer Service apprenticeship. What's in it for you as a Customer Service Apprentice? Salary of £19,500 rising to £27,000 after successful completion 25 days holiday plus bank holiday A generous contributory pension scheme Free parking onsite Discounts at a number of retailersThe role for Customer Service Apprenticeship: Undertaking a Level 2 Customer Service Practitioner apprenticeship programme which will be for a minimum of 12 months (plus a 3-month end placement assessment) Handle customer enquiries via telephone and email Resolve customer complaints to the required standards Provide an exceptional level of customer service You will promote a wide range of services and products, ensuring compliance with all standards You will do this by taking inbound calls, making outbound calls, email, Webchat, and social media if required Key requirements: You must be educated to level 4 English and Maths and can demonstrate a confident, empathetic, and passionate approach to customer service You will have good communication skills, both written and verbal, and the ability to adapt to new systems, changes and procedures as required Some exposure to a customer service environment (retail, hospitality, office) would be advantageous but is not essential as full training and support in provided Strong work ethic with excellent time keepingEssential criteria: Good communication skills, both verbal and written Ability to demonstrate a confident, empathetic, and passionate approach to customer service Ability to adapt to new systems/changes/procedures as requiredAdditional info: The role is for 35 hours per week Monday to Friday - shifts vary between 8:30 - 18:00 Although this role is based in East Grinstead We are looking at a start date of 16th March Six positions available - you will all start together and train together with a great buddy systemExtra info: Refer a friend and earn up to £500 (see website for details) Due to high application volumes, only shortlisted candidates will be contacted. If you don't hear back within 5 days, please assume you have not been successful By applying, you accept Lloyd Recruitment Services' Privacy and GDPR Policy (see website)Lloyd Recruitment Services are acting as an employment agency for this vacancy and are an equal opportunities employer