Warehouse Administrator
1 day ago
Sheffield
Type • Full Time, • Permanent, • Sheffield, UK Warehouse Reporting to Warehouse Operations Manager Reports N/A Key Relationships Daily contact with the Warehouse Operations Manager and Supervisor Daily contact with Workshop, Sales, and Customer Services. Role Ownership: • Using our CRM system, manage queries/communication from our Customer Service team and track/organise key large orders., • Using our ERP / WMS systems, support the supply of documentation to the warehouse team and tracking of orders to ensure they are being processed based on delivery windows and collections., • Act as the key communication point for internal teams, carriers, and customers., • Organise and prioritise orders based on due dates and delivery windows., • Liaise with carriers/customers/Vendors for delivery slots and raise purchase orders when needed., • Track large orders and escalate concerns to management., • Support Warehouse Supervisor during absence or peak workload. Main Tasks: • Process customer service issues and warehouse enquiries daily., • Manage CRM queries and track large key account orders., • Use CRM & WMS to supply documentation and track orders against delivery windows, • Liaise with carriers/customers to arrange delivery slots to satisfy required delivery dates., • Monitor Weight and Dimensions requirements for Export orders., • Manage booking of customer returns in CRM within KPI times and process in ERP system., • Monitor and escalate order/shipment concerns., • Support investigations into shipping delays/errors (administrative side)., • Support Amazon Team daily by generating ASNs and product labels., • Carry out additional administrative tasks as requested., • Adopt the companies Health and Safety principles and policies to maintain a safe working environment; and areas of concern or near misses are to be reported to the Warehouse Operations Manager. Abilities, Experience & Skills • Excellent Time and Task Management, • Excellent Communication and Bookings with internal and external stakeholders, • IT and Office Product use, • Experience and use of CRM especially Salesforce, • Experience and use of ERP especially SAP, • Experience and use of WMS systems, • The successful candidate may be required to travel occasionally Remuneration Details • 25 Days Annual Leave, • Day off for your birthday, • Westfield Health Benefit (cover for health, optical & dental + wellbeing discounts), • Company Profit Share (6% of Annual Salary), • Pension Contributions, • Life Assurance, • Breakfast in the office, • Support for young families, • Employee Product Discounts, • Company Leave Benefit (Paid leave for when most needed), • Charity Focus, • Charity Matched Donation Scheme (Evolution will match employees raising donations for charity), • International Exposure - with offices all over the world there is opportunities to travel