Senior operations manager jobs in IsleworthCrear alertas

Job Purpose The role focuses on compliance, customers, and continuous improvement activities to create a total quality culture and reduce quality costs in line with best practice procedures. The scope of role is to cover Heathrow & Tewkesbury. The role will: • Protect and please the customer by ensuring supply of the highest quality product, • Work with production and support functions to maintain and improve our quality systems and adherence to operational best practice thus guaranteeing compliance to external and internal standards, • Drive improvement activities to support quality and financial performance leading key improvement projects evolving through customer requirements, regulatory and legislative changes, and amendments to accredited standards to ensure compliance with standards and pending accreditation audits, • Draft, review and implement changes to our current quality systems, standard operating procedures, and policies to satisfy customer and third-party requirements Role Responsibilities Quality: • Support the Regional Quality Manager and site Leadership team in quality governance and product safety, • Lead and support meetings as required and provide information and analysis as required to support the business in understanding KPI’s and decision making, • Review the quality system as appropriate to ensure full compliance with customer and company best practice guidelines and maximize effectiveness of production contributing to consistent operational performance and standards whilst ensuring conformance to the relevant accreditation standards for the site and customers, • Provide authoritative guidance and advice on all aspects of quality to the site management team and employees; train and coach employees improving knowledge and skills in quality improvement, • Recruit, develop, motivate, and manage a Quality team (QA/QC) that optimises quality operations and is flexible in the support it offers the business, meeting current and future needs, • Establish and develop professional working relationships with customers, providing a technical service and reference point as required to support the company’s products and reputation as a quality supplier, • Manage the customer complaint procedure, facilitate the investigation of quality problems, faults, and non-conformances with production teams; manage corrective and preventative problems to ensure quality standards are maintained. Initiate and control robust investigations to provide corrective and preventive actions (CAPA) and support the complaints handling process and participate in implementing improvement actions to prevent re-occurring issues., • The facilitation of customer facing activities and communications including customer visits, responses, and preparation of information whilst leading site audit activities (external body, internal and customer), • Lead quality initiatives and focus groups to support knowledge and understanding of all operatives and grow awareness of quality issues to improve quality, • Promote a total quality philosophy at all levels developing a culture of right first time and continuous improvement Business Improvement: • Lead improvements to enhance quality system and ensure optimum process in place to meet customer specifications whilst maximizing production, • Review amendments to standards and ensure compliance with accreditation bodies, • Support introduction of new equipment on site and validation processes to meet safety and customer expectations, • Take on other projects and responsibilities as required., • Contribute ideas and participate in ongoing business improvement initiatives to reduce overall operating costs, improve margin, and provide input into the strategy and operations of the site Other: • Produce data and present reports for site, customers and corporate as required, • Identify improvement projects and continuous improvement initiatives in line with site and corporate requirements to improve quality and safety and work with colleagues to implement these, • Support senior leadership team in introducing systems and procedures to enhance operating effectiveness and efficiencies, • Deliver GMP, Quality and FSC training to all employees as required, • Take on other projects and responsibilities as required Knowledge, Skills, Experience • Minimum 5 years’ experience in a Quality role at a senior or management level, • Working and audit knowledge relevant accredited standards, • Experience in a manufacturing/production environment ideally with experience and knowledge of Industry standards and guidelines, • Demonstrable experience of leading change and implementing continuous improvement processes., • Supervisory experience, • Demonstrable experience of validating new equipment and processes, • Knowledge of Good Manufacturing Practices (GMP), • Project management and problem-solving skills such as 6 Sigma, or another recognised Business Improvement Technique, • Root cause analysis and problem-solving techniques, • Customer relations skills, • Skilled in information handling, analysis, and presentation, • Competent in using Microsoft Office packages

Airline Account Manager – Air Freight • Location: Heathrow Airport – Hounslow, • Hours: Monday to Friday – 09:00 to 17:00 (Office Based) As a result of this expansion, they are seeking an experienced Airline Account Manager with a strong air freight background to act as their company liaison, manage their key airline relationships, ensure operational excellence, and drive continuous improvement across air cargo operations. This Airline Account Manager role requires a solid understanding of the delivery air freight/air cargo movements, along with proven experience managing key airline cargo accounts in a senior or strategic capacity. What You’ll Do: • Lead customer airline cargo onboarding and service implementation., • Monitor and deliver air freight/air cargo KPIs and Service Level Agreements., • Utilising software to produce MI reports to monitor KPI and contractual performance., • Support operational planning, staffing, and special projects., • Promote safety, security, and a positive H&S culture. What We’re Looking For: • It is ESSENTIAL that you are an experienced Airline Account Manager, Cargo Customer Service Manager, Service Delivery Manager, Commercial Cargo Manager, Cargo Contract Manager or a similar role where service delivery/account management within air freight/air cargo has been the key focus., • Air freight/cargo industry experience., • Experience of managing direct relationships with airlines relating to air freight/air cargo., • Direct hands-on experience of managing airline freight/cargo contract KPI’s and SLA’s., • Fully converse with KPI/SLA reporting software utilised within the freight industry., • Excellent communication, planning, and organisational skills. Financial Renumeration: • £50,000 - £59,000 per annum dependant on experience., • Free onsite parking., • Monday – Friday 0900 hrs – 1700 hrs (office based). Be part of a global, proactive, and passionate team and make a real impact on customer relationships and operations. Apply now and help us keep air cargo moving seamlessly around the world! Please click on the link below or speak to Yasmin Saeed for an informal chat. Aviation Recruitment Network is acting as an Employment Agency.

About us: Encompass Digital Media is a global managed services company focused on supporting TV networks, broadcasters, sports leagues and digital platforms with the delivery of their linear/nonlinear video and audio content across television, radio and digital platforms. We design, implement and operate reliable video and audio solutions that capture, process and deliver clients’ content from any source, in any format, to any destination in the most efficient and reliable way possible. Main Purpose: The Master Control Operator will manage multiple channel playouts in accordance with Encompass and Client standard operating procedures. Principal Responsibilities: • Be prepared and able to work in a 24/7 environment on a rotational shift pattern · Responsible for a multi-client, multi-channel environment, working on high profile live sports and news events. · Monitor TX/RX feeds and maintain the on-air presence of the channels at all times · Ensure the supplied TX schedule is checked and executed in the required manner · Perform service recovery when required to minimise outages · React to automation warnings in the required manner · Raise any technical issues to the Senior TX staff or Operations Manager as per standard operational procedures · Identify and request missing materials and perform last minute changes · Complete daily Transmission outage logs and reports · Ensure that any issues awaiting resolution are handed over to the next shift · Assist in other operational roles within the department as and when required · Liaise with Clients and Internal departments in a professional manner · Train new staff as and when required · Ensure all media schedules are prepared for playout and conform to Ofcom and specific client guidelines · Carry out other duties that management may from time to time reasonably require Experience/Knowledge: · Must have previous multi-channel, fully automated transmission experience · Experience with Pebble Beach Marina and Clarity an advantage · A good operational knowledge of transmission technologies · Previous experience of liaising with clients · Knowledge of Ofcom channel guidelines Personal Skills: · Excellent communication skills · Comfortable in a team environment · Hold themselves accountable for results · Ability to identify alternatives and apply initiative · Decision making and editorial policy judgement · Strong organisational and interpersonal skills · Innovative approach to work and problems · Excellent attention to detail and ability to work well under pressure · Proactive approach to the daily challenges of a multichannel environment · Commitment to continuous improvement Benefits include: • 264 hours annual leave per annum, inclusive of bank holidays, • Matched up to 5% pension contributions and independent pension advice, • Health benefits including eye care vouchers, health cash plan and 24/7 employee assistance programme, • Income protection and life assurance benefits, • Regular wellness and engagement events, • Performance recognition awards

Who we are: Welcome to This is Beyond, a dynamic and forward-thinking B2B events company based in the heart of West London. From our humble beginnings as an ambitious startup, we've swiftly risen to become a global leader in pioneering B2B events that redefine industry standards. Renowned as thought leaders in the luxury travel sector, we've left an indelible mark by spearheading innovative approaches and cultivating fervent communities around distinct travel niches. Our diverse portfolio boasts a mix of groundbreaking global travel trade shows tailored for elite influencers and trendsetters. At This is Beyond, we're relentless in our pursuit of crafting unparalleled experiences. We meticulously curate our guest list, recognising that chemistry is paramount, and we vehemently reject mundane formats. Prepare to be immersed in exclusive, inspiring environments that blur the lines between work and leisure - because that's where true business brilliance thrives. Join us on our journey, where innovation knows no bounds and excellence is the standard. The role: As an Event Leader, you will be responsible for the overall strategic direction, commercial success and flawless delivery of one of This is Beyond’s major events. You will lead a multidisciplinary team across sales, marketing, content and operations, ensuring every element of the event aligns with our values, brand standards and business objectives. This role requires equal parts strategic thinking and hands-on leadership. You will shape the event’s long-term vision, develop and deliver its commercial strategy, and ensure it continues to evolve as a world-class platform that connects and inspires the most influential players in luxury travel. You will not simply deliver an event; you will nurture a living community of people and ideas. You will build something that grows year after year, creating experiences that inspire leaders, shift perspectives and spark lasting change. What you will do: Strategic Leadership and Direction • Set and deliver the event’s strategic roadmap, ensuring it drives growth, impact and industry leadership., • Own the event’s P&L, overseeing budgeting, forecasting and financial performance to meet ambitious revenue and profitability targets., • Monitor market trends, customer insights and competitor activity to inform innovation and maintain a competitive edge., • Contribute to company-wide strategic discussions, helping to shape the future direction of This is Beyond’s portfolio. Team Leadership and Development • Lead and inspire a team of senior managers and heads of department across sales, marketing and operations., • Foster a culture of clarity, accountability and collaboration, ensuring everyone is aligned to shared goals., • Coach, mentor and support your team to achieve their potential, encouraging ownership, innovation and continuous improvement., • Model leadership behaviours that reflect This is Beyond’s values: trust, curiosity, integrity, excellence and generosity. Commercial and Analytical Focus • Drive revenue and audience growth through effective commercial strategies and data-led decision making., • Oversee exhibitor and buyer acquisition, retention and satisfaction, ensuring a consistently high calibre of participants., • Evaluate event performance using clear metrics, drawing insights to refine strategy and enhance results., • Balance creativity and commerciality, ensuring that every innovation adds measurable value. Customer and Stakeholder Engagement • Act as the senior ambassador for your event, engaging and networking directly with industry leaders, partners and stakeholders., • Build and nurture strong, long-term relationships with exhibitors, buyers and sponsors., • Represent This is Beyond with confidence, energy and authenticity in meetings, presentations and international forums., • Ensure every customer touchpoint reflects the exceptional service, quality and attention to detail for which our brand is known. Innovation and Experience Design • Lead the continuous evolution of your event’s format, content and experience., • Collaborate with creative and production teams to ensure the event feels alive, relevant and ahead of its time., • Champion innovation, exploring new formats, technologies and approaches that deepen engagement and community value., • Ensure the overall experience consistently delivers on our promise: to create meaningful connections that drive personal and professional transformation. What you will need: • A strong commercial mindset grounded in real-world experience. You will likely come from a background in luxury hospitality, sales and marketing, or business development, ideally within luxury hotels, luxury events or travel brands, • Experience in budget management, P&L ownership, and commercial strategy development. A strong understanding of the dynamics of premium client relationships, the power of storytelling in driving sales, and the discipline of delivering commercial results., • Strong strategic and analytical skills, with a track record of making data-driven decisions., • You will be confident leading complex P&Ls, developing growth strategies and motivating teams to exceed ambitious targets. You will be a proven excellent negotiator, stakeholder manager, team manager and relationship-builder., • An operational mindset with hands-on event management experience. You will understand the intricacies of event delivery, logistics and on-site execution, and can translate strategy into flawless real-world experiences., • Ability to manage multiple priorities in a fast-paced, global environment., • Willingness to travel internationally to oversee event execution and engage with key stakeholders., • Most importantly, you will have the energy and hunger to build on success; to take something extraordinary and make it even better. Our Values • Curiosity - Always ask why. Open your mind to new perspectives and possibilities, and never settle., • Integrity - Be driven by good, not greed. You control your decisions, so make your actions count., • Teamwork - Empower others and leave your ego at the door. Good relationships are a competition of generosity. Benefits: Enjoy a range of benefits, including: Pension Scheme, Hybrid working arrangement, Health Cash Plan/BUPA coverage, Ongoing Learning & Development opportunities, Bonus Earning Potential, Social Events & Travel Opportunities Position Type: Permanent, with a 4-day working week. Our hybrid model includes 3 days in the office (located in Shepherd's Bush), 1 day working from home, and every Friday as a non-working day as standard. Diversity & Inclusion: At This is Beyond, we're dedicated to fostering an inclusive workplace where diversity is celebrated. We prohibit discrimination and harassment based on factors such as race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. How to Apply: Ready to join our team? Explore all our available career opportunities and apply by visiting our careers site at careers.thisisbeyond.com. Connect with our network and discover how you can contribute to our exciting journey!

This is a pivotal role for a hands-on, commercially minded operations professional who thrives in a fast-paced, regulated environment and is passionate about driving operational excellence. Drive continuous improvement, operational excellence, and best practice across all operational areas. Act as t

You will play a central leadership role by managing, coordinating and optimising all import related activities across the UK. This role will suit an ambitious senior level operator with a strong background in import operations. National Import Manager (Air & Ocean).

Working with stakeholders across the business the Senior Operations Manager has overall responsibility for Operations including Planning, Warehouse P&L, Warehouse Health & KPI’s, Airfreight, Aviation Security, Compliance, Transport, Export & Import Clearance, H&S, Disaster Recovery

Working with stakeholders across the business the Senior Operations Manager has overall responsibility for Operations including Planning. Our client looking for a motivated and capable Senior Operations Manager to join our clients team and help deliver outstanding results in this area of the busines

An established and rapidly growing third-party logistics business is seeking an experienced Transport Operations Manager to join its senior leadership team.

Job Purpose The role focuses on compliance, customers, and continuous improvement activities to create a total quality culture and reduce quality costs in line with best practice procedures. The scope of role is to cover the Leicester Group (Leicester, Nottingham sheeting, Swadlincote and Cirrus). The Role Will • Protect and please the customer by ensuring supply of the highest quality product, • Work with production and support functions to maintain and improve our quality systems and adherence to operational best practice thus guaranteeing compliance to external and internal standards, • Drive improvement activities to support quality and financial performance leading key improvement projects evolving through customer requirements, regulatory and legislative changes, and amendments to accredited standards to ensure compliance with standards and pending accreditation audits, • Draft, review and implement changes to our current quality systems, standard operating procedures, and policies to satisfy customer and third-party requirements Quality Role Responsibilities • Support the Regional Quality Manager and site Leadership team in quality governance and product safety, • Lead and support meetings as required and provide information and analysis as required to support the business in understanding KPI’s and decision making, • Review the quality system as appropriate to ensure full compliance with customer and company best practice guidelines and maximize effectiveness of production contributing to consistent operational performance and standards whilst ensuring conformance to the relevant accreditation standards for the site and customers, • Provide authoritative guidance and advice on all aspects of quality to the site management team and employees; train and coach employees improving knowledge and skills in quality improvement, • Recruit, develop, motivate, and manage a Quality team (QA/QC) that optimises quality operations and is flexible in the support it offers the business, meeting current and future needs, • Establish and develop professional working relationships with customers, providing a technical service and reference point as required to support the company’s products and reputation as a quality supplier, • Manage the customer complaint procedure, facilitate the investigation of quality problems, faults, and non-conformances with production teams; manage corrective and preventative problems to ensure quality standards are maintained. Initiate and control robust investigations to provide corrective and preventive actions (CAPA) and support the complaints handling process and participate in implementing improvement actions to prevent re-occurring issues., • The facilitation of customer facing activities and communications including customer visits, responses, and preparation of information whilst leading site audit activities (external body, internal and customer), • Lead quality initiatives and focus groups to support knowledge and understanding of all operatives and grow awareness of quality issues to improve quality, • Promote a total quality philosophy at all levels developing a culture of right first time and continuous improvement Business Improvement • Lead improvements to enhance quality system and ensure optimum process in place to meet customer specifications whilst maximizing production, • Review amendments to standards and ensure compliance with accreditation bodies, • Support introduction of new equipment on site and validation processes to meet safety and customer expectations, • Take on other projects and responsibilities as required., • Contribute ideas and participate in ongoing business improvement initiatives to reduce overall operating costs, improve margin, and provide input into the strategy and operations of the site Other • Produce data and present reports for site, customers and corporate as required, • Identify improvement projects and continuous improvement initiatives in line with site and corporate requirements to improve quality and safety and work with colleagues to implement these, • Support senior leadership team in introducing systems and procedures to enhance operating effectiveness and efficiencies, • Deliver GMP, Quality and FSC training to all employees as required, • Take on other projects and responsibilities as required Knowledge, Skills, Experience • Minimum 5 years’ experience in a Quality role at a senior or management level, • Working and audit knowledge relevant accredited standards, • Experience in a manufacturing/production environment ideally with experience and knowledge of Industry standards and guidelines, • Demonstrable experience of leading change and implementing continuous improvement processes., • Supervisory experience, • Demonstrable experience of validating new equipment and processes, • Knowledge of Good Manufacturing Practices (GMP), • Project management and problem-solving skills such as 6 Sigma, or another recognised Business Improvement Technique, • Root cause analysis and problem-solving techniques, • Customer relations skills, • Skilled in information handling, analysis, and presentation, • Competent in using Microsoft Office packages Behaviours • Analytical thinking, • Self-Control, • Tenacity, • Rational Persuasion, • Efficiency Focused, • Concern for standards and Results focused, • Communication/briefing skills, • Negotiation/consultation skills, • Commercial awareness Core Competencies People Management • Leadership & Vision – Ability to inspire a team with a clear vision and purpose, • Coaching & Developing people – The ability to teach operational skills to others and mentor/coach accordingly, • Managing performance – Ability to monitor and evaluate performance and take appropriate action. Personal Competencies • Communication – Ability to convey ideas and decisions to internal and external customers, • Determination – Ability to overcome obstacles, • Influence/Persuasiveness – Ability to influence and inspire others to act Managing the Business • Organisation – The ability to judge situations accurately and make sound operational decisions to deliver results on time, • Continuous Improvement – The ability to continually monitor and review current working practices and make the best use of resources to improve organisational results Other Requirements Flexible and adaptable to change and prepared to take on additional responsibilities with other duties as required to meet business needs. Successfully adapts to changing demands and conditions. Be able to be self-motivated, standards driven, with a keen eye for detail whilst being team focused and harnessing collaboration and co-operation of others. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

: Düsseldorf | München | London | Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Manager – BCG Vantage on our Topic Activation path within BCG's Industrial Goods Practice Area, you will collaborate and partner in a growing global team, providing industry expertise and insights. You will work together with case and proposal teams to provide knowledge assets, analysis and expert advisory. You’ll serve as a thought partner and content expert to case teams and sector leaders, helping structure and solve complex issues. Additionally, as a Manager – BCG Vantage you will drive development of intellectual property and knowledge assets to support the Aerospace & Defense sector, serving as an active contributor to commercialization efforts for the topic, whilst working with business leaders to drive proposals & go-to-market efforts. As a Manager – BCG Vantage, you may line manage a team of junior colleagues (though will not be expected to do so immediately), taking responsibility for their goal setting, ongoing feedback and career development support. We are seeking a qualified candidate to support projects within the Aerospace & Defense sectors across the globe, with a particular emphasis on the defense industry in Europe. A successful candidate will likely come from the aerospace and defense industry, an aerospace and defense consultancy, or think tanks. Military service, particularly in roles relevant to defense strategy, procurement and operations, would also be a strong asset. This role is geared for an individual with a strong understanding of the business dynamics across the European defense sector, especially those who can speak to the technical and corporate trends across all military domains. While this role is pitched at the Manager level, we welcome applications from candidates with slightly less experience who demonstrate strong capabilities — in which case we may consider appointment at the Senior Analyst level. YOU'RE GOOD AT • Solving complex client problems through formulating relevant research and/or analytical approaches in aerospace and defense, • Driving development and maintenance of knowledge assets e.g. tools, databases, sector materials, based on different client contexts, • Communicating with senior stakeholders, demonstrating the ability to engage your audience effectively, • Managing a portfolio of projects, with strong awareness of business priorities and commercial impact, • Training, coaching, and mentoring junior team members, • Working in an ever changing and complex environment, and comfortable with ambiguity and navigating a fast-paced environment What You'll Bring • 3+ years consulting experience in relevant aerospace and defense industry required; candidates with consulting experience (especially strategy, growth, go-to-market, and due diligence experience) preferred, • In lieu of consulting experience, 4+ years minimum industry experience required; 6-10+ years of industry experience strongly preferred, • Bachelor's Degree required (advanced degree preferred), • Fluency in English; fluency in one or more other European languages is a major plus, • Outstanding interpersonal and communication skills to interact with internal and external stakeholder while working in a global collaborative team environment; experience working with diverse international teams is a major plus Who You'll Work With As a Manager – BCG Vantage on our Topic Activation path, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. *Client Focus (Embedded Expertise) * • Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets, • Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients, • Delivers actionable research and insights tailored to the client project’s needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The purpose of this newly created role in the LAB Operations Team is to create a ‘great place to work’ for our London employees and visiting clients to our office. The London office is a flagship office in our LAB (London, Amsterdam, Brussels) system, being the largest office, and the focus needs to be on creating and maintaining a ‘hub’ and thriving center, not only for our London-based employees but also for visiting employees from Amsterdam and Brussels; a destination place to work. The Facilities & Operations Senior Manager will be responsible for leading the delivery and optimization of a portfolio of best-in-class services and facilities at the local level, that cater for local requirements, and ensure parity with other LAB offices, creating a high-quality experience for the system as whole and encouraging inter-LAB mobility. You will work closely both with the Office Leader for London and local HR & Operations leadership, to support the delivery of their local goals for the office environment, and employee experience, the LAB Operations Senior Director and the rest of the LAB Operations Leadership Team, to deliver LAB-wide projects and improvements for the benefit of all offices. *Your responsibilities will include: * • Lead and execute the delivery of all local services and facilities, including Reception, Catering, Cleaning, M&E, Logistics, • Oversee in-house teams, all London vendor contracts and on-site vendor teams, day-to-day, ensuring SLAs and KPIs are adhered to and the highest levels of service delivery, coaching where required to improve performance, • Continuously look to improve the local office environment, local services and facilities, and employee / visiting client experiences – work in partnership with the Director, Operational Excellence on local/LAB-wide operational improvements., • Exercise sound commercial judgment and effectively track and manage all services within agreed Opex budgets, also local Capex project budgets – liaising with and conducting regular budget reconciliation meetings with local and LAB-Finance teams where required., • HS&E lead and responsible person on-site (internal mandatory training, risk assessment, DSE’s, Accident and near miss investigation) as supported by H&S consultants and Compliance / Auditing., • Active member of the Incident Response Team, regularly updating IRT documentation and organizing the bi-annual table-top exercises, to ensure systems and processes are robust and well maintained., • Oversee the delivery of front of house / reception services to a high standard for all visitors and employees., • Execute the delivery of all events and meetings within the London office, including working closely with internal stakeholders, the building reception to ensure a seamless visitor journey for guests, and IT/AV to ensure a good experience of technology., • Develop and inspire a high performing team of local resources / vendor personnel and grow that capability, as required, either with BCG or vendor resources, to meet the demands of the site., • Define clear roles and responsibilities within the operations team ensuring accountability and ownership and good cross-team working, also partnership with other local BST teams, i.e., IT/AV and HR., • Participate in onboarding and induction of new joiners to BCG, completing office tours and presentations, • As a key member of the LAB Leadership Team, build strong relationships with your peers, contribute actively and with a positive mind-set to any LAB-wide activities, discussions and initiatives, to ensure their success., • Partner with your local Amsterdam and Brussels Workplace Operations Manager counterparts, to understand their needs and provide strategic Operations solutions across all LAB offices. • Ownership and delivery of business improvement projects and office programs, across London, i.e., business continuity planning, incident response, and contribution to large-scale office programs across LAB, when required, i.e., roll-out of new technologies across all 3 sites. • Effective tracking of key operational metrics related to London, i.e., local attendance, space utilization, etc. that affords local leadership a detailed view of their real estate investments; space utilization, employee behaviors, and allows for the aggregation of data to a LAB level for a management dashboard. What You'll Bring • 8+ years’ experience working in an operational / service delivery leadership role in-house in an organization, • Experience working in a fast-paced professional service firm environment, • Extensive technical knowledge in a range of building services disciplines across facilities or estate management, with experience of managing both in-house teams and out-sourced providers, • Extensive knowledge of HS&E obligations, and experience in all practical aspects of deploying HS&E compliance, • Good with data; ability to analyze and interpret both technical and financial information, • Excellent English skills (verbal and written communication), • Excellent communication and presentation skills; confident user of the Microsoft Office Suite, • Ability to influence senior stakeholders with reason and logic, • University degree preferred, • Event management and client-experience related projects preferred, • Given the nature of the role, a typical week will require four days in the office as a minimum. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Chief Operating Officer (COO) About the Role We are seeking a highly capable and hands‑on Chief Operating Officer (COO) to drive operational excellence across Production, Operations, HR, H&S, Grants, R&D, and Sales support. This is a critical leadership role within our senior team, ideal for a proactive, commercially minded operator who thrives on delivering continuous improvement and supporting the growth of a manufacturing/industrial business. The COO will act as the central point of coordination across key business functions—ensuring alignment, accountability, and operational performance throughout the organisation. Key Responsibilities Production Leadership • Serve as the primary point of contact for the Production Manager for all day‑to‑day issues., • Own and manage monthly production targets to ensure performance aligns with budget expectations., • Be the main point of contact for the Operations Manager for daily operational matters., • Lead capex projects, including scoping, critical path management, and cost control., • Take overall responsibility for HR across the business., • Lead and drive all Health & Safety strategy and compliance across the organisation., • Ensure adherence to relevant legislation and best practice., • Continuously identify potential grant opportunities., • Build and maintain relationships with grant providers, agencies, and funding bodies., • Oversee successful grant delivery and compliance., • Manage grant‑related costs in conjunction with the CFO. We’re looking for someone who brings: • Proven senior leadership experience in a manufacturing, engineering, or industrial setting., • Strong operational and production acumen with a track record of hitting performance targets., • Experience managing capex projects and multi‑year capital planning., • Excellent communication and stakeholder management skills., • A hands‑on, solutions‑focused approach to leadership., • Experience with grants/funding and R&D programmes (highly advantageous)., • A passion for continuous improvement and organisational development.

A leading transport group is seeking a Driver Manager to oversee the operations in Hounslow. The position is primarily Monday to Friday, focusing on operational leadership and managing the depot's day-to-day activities.

A major airline in the UK is seeking a Senior Operations Planning Manager to lead resource planning, ensuring operational efficiency at Heathrow.You will be responsible for creating accurate workforce plans, aligning operational needs with business priorities, and overseeing training plans.The ideal

A leading aviation security firm is seeking a Vetting Operations Manager to oversee the vetting, ID pass, and compliance functions across the UK aviation business. Candidates should have senior experience in vetting and compliance, strong leadership abilities, and excellent data management skills.

Conduct & Quality Assurance Manager - Specialties Operations. Regulatory Affairs and Quality Assurance (RAQA) Manager. Senior Quality Assurance Manager - Human Performance.

From weddings to corporate parties and charity galas, they need a Senior Events Planner to support the Events and Operations Manager and the wider Events team to maximise the commercial potential of Hampton Court Palace. Staff discounts and membership to all palaces. Senior Events Planner - Hampton

Home Palace: Hampton Court Palace. From weddings to corporate parties and charity galas, they need a Senior Events Planner to support the Events and Operations Manager and the wider Events team to maximise the commercial potential of Hampton Court Palace. Staff discounts and membership to all palace

Candidates must possess senior experience in vetting and security operations, with strong knowledge of airport ID requirements. A leading company in aviation security is seeking a Vetting Operations Manager to lead the end-to-end vetting and ID pass compliance function across the UK.

A leading facilities management provider is seeking a General Manager to oversee operations at Heathrow Airport.This role involves ensuring high-quality service delivery, managing HR activities, and driving operational excellence.The ideal candidate will have significant senior management experience

SAIC is looking for a Senior Software Developer Configuration Manager/ Full Stack Developer to join our team of the Air Operations Center Weapons System (AOC WS) Falconer Program. The ideal candidate serves as a member of the Engineering and Sustainment software development team. Provides technical

If this Senior Operations Manager role sounds of interest, please apply online now for a confidential discussion about this opportunity. Duties and Responsibilities of the Senior Operations Manager:. Benefits of the Senior Operations Manager Role:.

Drive continuous improvement through accurate reporting and process optimisation. The role: Senior Operations Planning Manager.

From weddings to corporate parties and charity galas, we need a Senior Events Planner to support the Events and Operations Manager and the wider Events team to maximise the commercial potential of Hampton Court Palace. Staff discounts and membership to all palaces. Senior Events Planner - Hampton Co

A multi-activity entertainment venue in Kingston upon Thames is seeking a General Manager to oversee operations, guest experience, and financial performance.This senior role requires a strong background in hospitality, managing high-volume venues, and effective leadership.Responsibilities include dr

Senior Field Operations Manager. Our hospitality-chain client is seeking a hands-on Senior IT Operations Manager to drive excellence across their 60+ site operation. Balance strategic planning with day-to-day operations.

Owing to this growth, primarily lead through strategic acquisitions, our client is seeking an Operations Manager to play a pivotal role in driving the operational function whilst supporting the sales and consulting function within their wealth management proposition. Stakeholder engagement alongside

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.BCG was the pioneer in business strategy when it was founded in 1963.Today, we help clients with total transformation-inspiring complex change, ena

Senior Field Operations Manager £78k + 25% Bonus London (travel). Our hospitality-chain client is seeking a hands-on Senior IT Operations Manager to drive excellence across their 60+ site operation. Balance strategic planning with day-to-day operations.

Our hospitality-chain client is seeking a hands-on Senior IT Operations Manager to drive excellence across their 60+ site operation. Balance strategic planning with day-to-day operations.

Senior Field Operations Manager. Our hospitality-chain client is seeking a hands-on Senior IT Operations Manager to drive excellence across their 60+ site operation.

KPIs, financial, HR, benchmarks, desk research) to generate insights, hypotheses & recommendations for assigned transformation workstreamsAs needed, conceptualize and document new governance processes and tools to fill gaps of existing operating modelPre

Senior Field Operations Manager £78k + 25% Bonus London (travel) Our hospitality-chain client is seeking a hands-on Senior IT Operations Manager to drive excellence across their 60+ site operation. The Role: Lead and inspire a dynamic team of 8 IT professionals Hands-on technical leadership acros

What Signature Offer Up to £36,000 per annum Up to 30 days annual leave, plus 8 bank holidays, depending on length of service Workplace pension Free meals on shift for staff working 6+ hours Private medical insurance and company sick pay Life Assurance Scheme Blue Light discount scheme eligible Ref

Senior Field Operations Manager. Our hospitality-chain client is seeking a hands-on Senior IT Operations Manager to drive excellence across their 60+ site operation. The Role: Lead and inspire a dynamic team of 8 IT professionals Hands-on technical leadership across 60+ locations Drive service excel

Purple Heart Award Ongoing career training and development Employee Assistance Programme, occupational health support and wellbeing services Plus cycle to work scheme, study support, long service awards and more Transport Links Commuting - Surbiton nearest train station Walking - less than 1 mile fr

Senior Field Operations Manager. Our hospitality-chain client is seeking a hands-on Senior IT Operations Manager to drive excellence across their 60+ site operation.

KPIs, financial, HR, benchmarks, desk research) to generate insights, hypotheses & recommendations for assigned transformation workstreams As needed, conceptualize and document new governance processes and tools to fill gaps of existing operating model Present status updates, findings, insights, & r

Senior Field Operations Manager£78k + 25% Bonus London(travel)Our hospitality-chain client is seeking a hands-on Senior IT Operations Manager to drive excellence across their 60+ site operation.

We are seeking a driven and experienced Operations Manager that is looking for a new direction to join our team in the Personal and Leadership development space. Seniority level: Mid‑Senior level.

Senior HR Operations Manager – FTC. Significant experience in senior HR operations or generalist roles within complex or multi‑entity environments. The HR team itself is well staffed by some exceptional people and led by two of our favourite senior HR people, which reflects the value HR is held

Senior Manager - Consulting Operations and Enablement page is loaded## Senior Manager - Consulting Operations and Enablementremote type: Hybridlocations: London, GB: Edinburgh, GBtime type: Full timeposted on: Posted Todayjob requisition id: JR2680Wood Mackenzie is the global data and an

We are looking for an experienced and enthusiastic Senior Operations Manager to work across our iconic and versatile venue, The Pelligon, in addition to supporting event operations at our other Canary Wharf venues. Supporting the line manager with operations recruitment for your team. Ensuring the s

A leading health technology company is seeking a highly organized Senior Office Manager to oversee daily operations in their London office.

A leading charity organization in London is seeking a Senior Finance & Operations Manager to oversee core business functions. The ideal candidate will support the CEO and Board, prepared to enhance the charity's operations and values-driven mission.

A leading healthcare provider in Central London seeks a Senior Practice Manager to oversee daily operations at its clinic.

Key Responsibilities Serve as the primary facilities liaison for the client's leadership, providing proactive communica