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Job overviewWorking as part of the fibro scan team the role will involve providing high quality admin and clerical support the community clinics that form a key part of the service. The post holder will need to use their initiative and skills to develop processes and ensure the effective provision of a quality service. In undertaking this role, the employee will be expected to behave at all times that is consistent with and actively supports the Trust values.Main duties of the jobBe responsible for booking new and follow up appointments for the community and GP referred clinics. Using Nervecentre or any other relevant electronic booking systems arrange appointments for new and follow up clinics.· Deal appropriately with enquiries, by telephone, email and in person, from staff and the general public, seeking advice or referring elsewhere if necessary.· Manage the demand and capacity within the standard operating practice taking decision to escalate to the Community Liver Co-ordinator any capacity issues· Managing the national choose and book system (E-Referral Service) referrals.· Ensure all referrals are logged and booked in a timely manner meeting the standards in the NUH Access Policy.· Print appointment/procedure confirmation letters as necessary and send to patients with the relevant information leaflets promptly.· Notify Community Liver Co-ordinator or designated person of any patients who fail to attend their appointment who will take necessary action in line with department and/or Trust policies.· Be able to competently use Medway PAS and other information technologyWorking for our organisationWith over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.Detailed job description and main responsibilitiesPlease see above and the attached job description for more detailed information on the main responsibilities.Person specificationTraining & QualificationsEssential criteria- 5 GCSE's or equivalent at Grade C or above - must include EnglishDesirable criteria- NVQ level 3 in administration or equivalent ECDL or equivalentExperienceEssential criteria- Administration experience- Experience of using Microsoft Office, Outlook and Excel- Demonstrates understanding of patient / client confidentiality- Can complete letters, forms, reports and tables using computerised technology from information collected- Managing enquiries from patients and other clinical staff via telephone and in personDesirable criteria- Previous experience of working in the NHS and experience using Winscribe, Web Hiss, Careflow and Notis- Understanding of Medical TerminologyCommunication & Relationship SkillsEssential criteria- Uses correct grammar and spelling- Must be able to clearly and accurately convey information gathered from both verbal and documented reports in writing and verbally- Friendly and professional telephone manner- Maintain confidentiality, sensitivity and empathy in communication with all contacts both in and out of the Trust- Understanding and helpful to patients and colleagues- Managing enquiries from patients and other clinical staff via telephone and in person- Excellent written and verbal communication skillsDesirable criteria- Able to apply NUH Values and Behaviours to own daily workAnalytical and Judgement SkillsEssential criteria- Able to use judgement to make decisions in order to solve problems / enquiries- Uses resources cost effectively- Able to support colleagues during periods of absence or to accommodate working patterns- Demonstrates enthusiasm and a conscientious approach to work, advocating this to others- Highly motivated, displays self-confidence, positive thinking and adaptability to innovationPlanning & Organisational SkillsEssential criteria- Consistently works to high standards- Works within given deadlines- Ability to plan and organise own time effectivelyPhysical SkillsEssential criteria- Frequent use of VDU equipment- Frequently sitting at a keyboardOther Requirements Specific to the RoleEssential criteria- Ability to work on/off site, during core hours of 08:00-18:00- Demonstrates understanding of importance of prompt timekeeping and good attendance in the workplace- Remains calm and cooperative under pressure or in difficult or uncertain situations___________________________________________________________________________________Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.Applicants are kindly requested to refrain from using AI at any stage during the recruitment process.Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.Easy read application: If you have a disability and find online job applications difficult, you can use an easy read application form instead.To get this form, please email [email protected] and ask for an easy read application.NUH are now able to offer application completion support and interview preparation support. Please follow the link to book onto our sessions: Support for NUH Job ApplicationsIf you are aged 16 or 17 and applying for a role that is more than 20 hours a week, please be aware that you will be asked to commence an Apprenticeship within the Trust alongside your role, as long as there is a suitable apprenticeship standard available. This is in line with the current guidance in England that whilst young people under the age of 18 can leave school (on the last Friday in June) they must then do one of the following:- Stay in full-time education, for example at a college- Start an Apprenticeship- Spend 20 hours of more a week working or volunteering, while in part-time education or trainingFor more details visit; School leaving age - GOV.UK (: The quoted salary will be on a pro rata basis for part time workers.Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.International Recruitment: If you are applying for a role with us from outside of the UK then please read the guidance on applying for a health or social care job in the UK from abroad.ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation. Consent:- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.- Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£49.50 for enhanced and £21.50 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.- For more information about our organisation and the career opportunities available, please visit our website and/or follow us on Instagram, Twitter and Facebook

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