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We are looking for an Hard Services FM Manager to join our clients team working on a flagship retail store in London. The Role • Providing leadership, management, and development of a defined contract, ensuring operational commitments are met and exceeded., • Establish, develop and maintain an effective partnership and working relationship with the Customer and any associated customers., • Manage and control the attendance and work output of all directly employed staff (team of 40 engineers on a 7-7 shift pattern) and specialist sub-contractors., • Take accountability and review Accounts performance indicators ensuring delivery of key financial KPI’s/targets (i.e. working capital, P&L, Costs)., • Lead, manage and support a no-compromise approach to Health & Safety., • Manage the business to ensure all necessary systems and procedures are complied with to ensure that the quality of service delivery enables the Client to occupy their premises efficiently, cost effectively and without disruption., • Assist in the identification of all new business opportunities within the contract and participate in the costing of the new proposals to ensure that margin expectations are achieved., • Develop a relationship with the internal project department in order to deliver high value projects throughout the life of the contract. Main Responsibilities: • Planning and allocation of technical resources including the control and issue of materials and equipment., • Support the client’s vision of creating ‘the destination for the most extraordinary customer experience’ by ensuring that all contractual KPI's and SLA's are achieved whilst maintaining good working relationships with the client, the concessions and the end customers., • Maintaining the Planned Preventative Maintenance (PPM) and Statutory Compliance Programme for the sites., • Collating completed PPM worksheets and reviewing for any additional works identified therein and planning implementation of the repair using the in-house team., • Updating Asset Registers when equipment is replaced as part of Life Cycle or Small Works Programme within the store., • Maintaining and managing Compliance system (CAP) to ensure compliance is being achieved and accurate reports are produced., • Training and support of operatives and guidance in using correct methods and procedures including Health and Safety requirements and welfare of staff., • Participate in the Health and Safety Policy of the company and report to the Account Manager regarding any dangers; hazards or other defects/issues that may be encountered., • Ensure that the engineers adhere to the Company Dress Code at all times and that all uniforms and Personal Protective Equipment are issued on staff commencement, maintained at all times, and collected at the end of staff employment., • Undertake other tasks or requests to maintain and improve the service provision throughout the region., • Maintaining ongoing service performance through service and performance reviews including the undertaking of performance reviews/appraisals., • Develop a detailed knowledge of the building, work areas and work schedules and to allocate and organise staff duties to conform to the service specification., • Carrying out regular reporting (at the request of the Facilities Manager) in relation to SLA compliance, problem areas etc., recording actions taken or to be taken and any escalations., • Assisting in the recruitment of team members as and when required., • Carry out regular site audits and provide regular onsite support., • Ensure the appropriate response is given to the priority levels of service requests especially avoiding penalties imposed by failed KPIs., • Minimise disruption to the clients' business and maintain the required availability of the key functional areas throughout their store., • Undertake and report Service audits and H&S Check sheets, recording and reporting results., • Responsible for finances and WIP. Hours of Work Monday to Friday, 8am-5pm. Benefits • Additional earnings available through overtime - if wanted., • 25 days annual leave plus Bank Holidays, plus option to purchase an additional 5 days leave every year., • Pension with matched contributions between 6-8%., • Life Assurance., • Private Medical Insurance Single Cover on completion of 12 months' service, with the opportunity to pay for additional cover for partner/dependants., • Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance., • Access to wellbeing programmes., • Company Sick Pay., • Employee recognition programmes which reward exceptional achievements., • Employee Referral bonus with generous bonuses for ‘referring a friend’., • The opportunity to use one working day per year volunteering to help the local community., • Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters., • Smartphone/Tablet, uniform, PPE. Qualifications and Experience Required • Substantial quantifiable and demonstrable experience in a similar role., • Demonstrable experience of budget management and control of small revenue works., • Recent successful experience of controlling site teams in hard services., • Proactive management and experience of internal service delivery teams., • Proven track record in successful people management including performance management and familiarity with operational HR process and procedure., • Valid formal Health & Safety qualification e.g. IOSH / NEBOSH., • Detailed operational understanding of facilities maintenance and building services within a client-focused environment., • Extensive experience in managing a multi-disciplined workforce., • Experience in the Mechanical and Electrical aspects of general building PPM schedules., • Experience with similar maintenance duties including fault diagnosis, rectification., • Building Management Systems experience., • Mechanical or Electrical Apprenticeship, 18th edition IEE, C&G 2391, BTEC & HNC or similar., • IT literate FM Management Information Systems, MS Word, PowerPoint and Excel., • Wide breadth of knowledge on mechanical electrical systems and building fabric repairs., • Sound commercial and financial awareness., • Experience of Supervising and controlling similar contracts/site delivery teams., • Proven ability to produce detailed reports for the customer and Account Manager.

IT Infrastructure Engineer(Security) Canary Wharf, UK Hybrid (2 days week) Inside IR35 Contract (6+ Months) Key Skills • Creation of technical governance documentation, such as Low Level Designs and, • Creation of security focused technical specifications for Windows environments, • Secure Configuration Baseline creation, • Knowledge of Active Directory Certificate Services, • Knowledge of IIS, • Knowledge of Active Directory Domain Services, • Knowledge of Cryptography, • Windows Server 2019 / 2022 / 2025, • Windows 11, • PowerShell, • VMware including ESXi / vCentre, • Strong understanding of designing to meet security principles and compliance, • Application \ Infrastructure migration skills Desirable Skills • Desirable: good knowledge MS SQL, • Desirable: experience using M365 Security Controls, • Ensure our internal systems are managed to the highest standard by following industry best practice, • Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes, • Actively contribute to the development of existing and new IT process and procedures to enhance service transition and service operation lifecycle stages, • Demonstrate self-starter capabilities, • Experience of working in a network heavily segregated by firewalls, • Appreciation of networking and the understanding of firewalls rules, • Understanding of building a product that will result in zero findings on a penetration test, • Terraform, • Ansible, • Windows running in AWS Qualifications / certifications Desired • Bachelor’s degree or equivalent working knowledge and experience, • Strong Understanding and appreciation of working on business-critical production infrastructure, applications and database services, • AWS/Citrix/Cisco/Microsoft/VMware certification, • Experience of working in a highly regulated environment

Job Title: Operations Readiness Manager Location: Hybrid (London) - Tue–Thu onsite, Mon & Fri WFH Remuneration: £46.15 per hour Contract Details: Temporary (12 months) Responsibilities: • Operational Readiness & Program Delivery - Drive operational readiness for new product launches, ensuring all changes to product behaviour, policies, or support flows are documented and communicated effectively. Align product owners, support teams, and vendor partners on launch requirements, timelines, KPIs, and success criteria. Maintain and update SOPs, workflows, and training materials., • Vendor & Support Operations Management - Act as the primary operational liaison between the organisation and 3rd party vendor teams, ensuring vendor agents have accurate documentation, training, and escalation paths. Drive SLA performance and track vendor KPIs across global sites, identifying inefficiencies and advocating for process improvements., • Data, Insights & Stakeholder Reporting - Analyse operational data and ticket trends, synthesising insights into executive-ready reporting. Confidently present updates to senior stakeholders and build dashboards to track readiness metrics and efficiency scoring frameworks., • Project & Program Management - Manage both long-term product readiness projects and short-term operational fixes, partnering with product support owners to deliver end-to-end operational programs. Coordinate cross-functional teams across global regions and oversee social support operations for smaller product lines., • Continuous Improvement & Cross Functional Leadership - Proactively spot operational issues and drive solutions before they impact customers. Lead operational reviews, share best practices, and influence global scalability strategies. Must Have Skills & Experience: • Strong stakeholder management and confident communication with senior leaders, • Excellent communication skills, able to present complex data simply, • Project/Program Management experience, • Vendor operations management experience, • Strong problem-solving skills and operational judgment, • Ability to interpret data, metrics, SLAs, and KPIs effectively, • Comfortable in fast-paced, ambiguous environments, • Flexible working hours to engage global teams, • Background in support operations or customer-facing workflows, • Experience in tech, banking, travel, or large-scale operational industries, • Familiarity with social support operations is a plus What Success Looks Like: ✅ Vendors trained and meeting SLAs ✅ Product owners trust you as their operational partner ✅ Smooth launches with early issue escalation ✅ Clear, data-driven updates for executive stakeholders ✅ Documented, scalable, and measurable processes ✅ Supported and aligned cross-functional teams Join our client in shaping the operational readiness for exciting products! 🚀 Apply now! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Enterprise Services Principal Administrator (Identity) Location: London (Hybrid – 3 days onsite) Salary: £90,000 per year Position Purpose Our client is on an ambitious journey to modernise its IT infrastructure and application portfolio, delivering resilient, cloud-native, and hybrid on-premises solutions. The Enterprise Services Principal Administrator will play a pivotal role in supporting this transformation, managing end-to-end physical, virtual, and cloud platforms, and driving the next phase of infrastructure modernisation. This role is critical to implementing the cloud strategy while maintaining a secure, agile, and optimised infrastructure environment. Key Responsibilities • Develop, communicate, and maintain 3–5 year infrastructure roadmaps aligned with business strategy, • Lead cloud adoption initiatives and drive transformation from traditional to modern infrastructure principles, • Provide technical leadership across IT infrastructure including Ansible, Terraform, GitLab, Kubernetes, Microsoft Entra ID, Active Directory, Azure, VMWare VCF, Linux, Docker, Backup/DR, • Build strong partnerships with Infrastructure and Application teams to understand current platforms and plan future architecture, • Implement and maintain infrastructure governance processes, policies, standards, and principles, • Advise stakeholders on infrastructure solutions, risks, costs, and benefits, • Ensure reliability, availability, and performance of infrastructure services with SLA focus, • Identify continuous improvement opportunities and implement solutions to optimise delivery and operations, • Maintain knowledge of IT industry best practices, emerging technologies, and security trends, • Participate in the on-call rota as required Required Skills & Experience • Experience with One Identity Active Roles, Microsoft Entra ID, and Active Directory, • Hands-on knowledge of Azure SSO (App Registrations / Enterprise Applications) and Conditional Access Policies, • Experience with Just in Time Access / Provisioning and zScaler products, • Strong experience in infrastructure technologies: Linux, Kubernetes, Docker, Azure, AWS, VMWare VCF, Backup/DR, • Proven experience in Infrastructure Automation & Orchestration (Ansible, Terraform, GitLab), • Deep understanding of core platforms, enterprise networking, data centre infrastructure, and infrastructure security, • Ability to provide technical leadership, influence stakeholders, and coach teams, • Logical and analytical problem-solving, • Ability to quickly assess technology areas and propose improvements, • Strong leadership and ability to influence at all levels, • Experience mentoring and guiding technical teams

Title: Building Consultant - Subsidence Locations: Maidstone/Redhill/Solent/Southampton/ London Hours: 35 Hours Per week Term: Permanent, Full-Time Your New Company Sedgwick Resource Solutions are seeking a subsidence building consultant/surveyor to join our clients award-winning Subsidence Services Division, a team recognised for excellence in subsidence claim management. Your New Role As a Building Consultant, you will manage a diverse portfolio of domestic and commercial subsidence claims in addition to visiting sites relating to those claims. This requires strong technical skills or qualifications in diagnosis, mitigation, and repair strategies. You will work closely with customers, colleagues and service partners to deliver accurate technical assessments, high-quality reports, and exceptional customer service. Key Responsibilities • Manage a portfolio of domestic and commercial subsidence claims through to settlement, • Diagnose causes of building movement (subsidence, heave, landslips, drainage), • Hold, and attend virtual meetings with customers and stakeholders, • Work with suppliers to instruct the relevant specialist to carry out the recommendations, • Conduct face-to-face on-site property inspections with customers when required, • Assess structural defects and specify appropriate repair solutions and produce clear, accurate technical reports for insurers, • Reinstatement scope reviews, • Liaise with surveyors, engineers, contractors, loss adjusters and policyholders, • Maintain strong SLA compliance and timely claim progression, • Deliver empathetic, professional communication throughout each claim Your Skills and Experience • Chartered construction/building qualification or working towards one:, • MCIOB, MRICS, MICE, • Experience dealing with subsidence issues working for a loss adjuster, insurance company or specialist contractor., • Strong understanding of structural defects and building/construction pathology, • Ability to diagnose subsidence, heave and landslip, • Familiarity with building and drainage repair techniques, • Excellent communication skills and customer empathy, • Strong decision‑making and organisational ability, • Valid UK driving licence, • Insurance claims handling experience (training provided if not), • Familiarity with:, • CDM Regulations, • Party Wall Act Your New Benefits • Flexible work options: Enjoy remote working to support your work-life balance., • Generous Holiday: 25 days of annual leave, plus bank holidays, with an option to purchase more holidays throughout the year., • Customisable Flexi-Benefits: Choose benefits that suit your lifestyle., • Professional Growth: Access training with industry experts and qualifications like Cert CII and BDMA, with financial rewards upon completion., • Referral Scheme: Earn a financial reward when your referred colleagues complete their probation period successfully., • Pension Scheme: Self-invested personal pension above the statutory minimum., • Reward & Recognition: Earn vouchers for popular retailers in categories like retail, dining, and entertainment by sending and receiving ‘points’ to colleagues within the business., • Health & Wellbeing: Select from benefits like eyecare vouchers, cycle-to-work schemes, and digital consultations, designed to keep you healthy and supported., • Green Car Scheme: Lease an electric vehicle with home charge point installation (if required) through our partner supplier., • Life Assurance: Cover for you, with the option of adding your partner in the event of death while in service, regardless of medical history., • Critical Illness Cover: Receive a lump sum if diagnosed with conditions like cancer, a heart attack, or stroke., • Group Income Protection: Cover up to 60% of your salary after six months of incapacity. All successful candidates will be subject to DBS and vetting checks, and offers of employment will be dependent on these results. This role is based full-time in the UK.

JOB DESCRIPTION / PURPOSE: Responsible for supporting Sr. Facility Manager’s efforts in day-to-day implementation of policies, procedures and programs that will ensure a well-managed, well-maintained building, placing maximum emphasis on positive response to the needs of the building occupiers, environmental health and safety, and quality programs, in coordination and conjunction with the client’s goals and objectives. ESSENTIAL DUTIES: • Responsible for the day-to-day operational management of all aspects of the property to assure maintenance of approved quality standards., • Manages the preparation and coordination of health & safety, fire, life safety and other safety programs. Ensures that policies and procedures are followed., • Manages office services functions such as post, pantry & receptionist., • Manages the preparation and coordination of all maintenance programs relating to interior and exterior conditions and appearance of the properties., • Responsible to assure full compliance with standards established within the service agreement., • Participates in the selection of contract services, vendor negotiation of service agreements. Oversees day-to-day vendor performance to assure full compliance with standards established within the service agreement., • Works with staff in the planning and organization of internal and building-to-building moves. Manages the movers and other necessary specialty trade contractors/vendors.Liaison to various in-house support groups for moves., • Responsible for the completion of work order requests in a timely fashion and to the satisfaction of the requesting associate. Coordinates activities and planning of maintenance staff & vendors to coordinate completion of requests., • Provides direction and communicates effectively with direct reports & vendors, • Ensures all records are maintained accurately such a statutory compliance tracking, • Reviews CMMS system regularly to ensure work orders are closed to comply with SLA, • Responsible for the day-to-day financial management of the property and maintenance of financial records, not limited to, preparation of the budget, financial reviews and monthly management reports., • Responsible for the positive and prompt response to requests from building tenants and client., • Continues ongoing communications with the Owner Representative to ensure needs are being met., • Performs regular “sweeps” of the workspace(s) to identify areas/items/equipment/materials in need of repair, replacement or upgrade. Report all issues to the Management as needed., • May perform other duties as assigned Other Job functions • On-call 24/7 to respond to property events, emergencies or incidents, • May review leases to ensure compliance with lease provisions., • Actively participate in the development and management of the account EDUCATION • Bachelor’s Degree or equivalent experience EXPERIENCE: • Minimum of 3-5 years of real estate/facility coordination or management experience required, • Ability to work well with a variety of different individuals both inside and outside of the company, • Ability to handle multiple complex tasks with minimal supervision while also adhering to the policies and procedures and Owner objectives SKILLS • Strong computer, writing and communication skills, Microsoft office, • Proven analytical abilities, • Pro-Active WHAT WE OFFER: • Fast paced working environment, • Entrepreneurial and supportive team, • Competitive salary, • Discretionary Bonus NOTE: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Newmark is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Manpower are currently seeking an interim Supply Chain Analyst, to work with our global FMCG client renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment. The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to start ASAP and to run until the end of FEB 2027, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £52,500 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. JOB PURPOSE The Supply Chain Analyst role is to ensure the effective management and supply of all SKUs within a designated businessgroup. This role works closelywith the businessgroup planning team, sales, and order fulfilment to ensure that forecasted quantities are supplied in alignment with the phased forecast. The supply Chain Analyst plays a critical role in coordinating supply chain activities to optimize inventory levels, minimize stockouts, and maximize service levels for customers. The Supply Chain Analyst proactively engagesin order fulfilment activities, collaborating with the order fulfilment team to address demand changes and ensure timely deliveries. Additionally, this role identifies and implements processimprovement opportunities to enhance the efficiency of stock management and overall supply chain performance. By ensuring productavailability, the specialistsupports business goals and contributes to an exceptional customer experience. RESPONSIBILITIES / KEY DELIVERABLES Operations & Systems Supply Chain Analyst typically operate on a 0-14 day horizon. S&OP • The Supply Chain Analyst work closely with planners to understand inventory levels and stock locations for SKUs in their portfolio., • Active involvement in governance of AATP system. Responsible for working with CSP & Planning to determinebusiness rules for their portfolio., • The SAS is responsible for communicating decisionson business rules to relevant stakeholders in the business, and for transacting these rules in the system., • Communicate 0-14 day supplyrisks to relevantstakeholders in CD and supply chain., • Point of contact for third parties (such as Elida) to administer business constraints in Unilever’s ERP systems, and to communicate this to relevant supply chain stakeholders in Unilever as required by service levelagreements., • Upload reason codes for service lossesinto AATP Order to Deliver • Short-term decision maker on whether to override AATP business rules for live orders. The SAS will use business insights and inventory / warehouse / demand data to make decisions on whether to releasestock to an order or short a customer., • Responsible for running the Back Office Process (BOP) runs three times per day to ensure AATP information is live and contemporary. Systems that a role holder would be expectedto use or interpret includesbut is not limited to – SAP, , PowerBI, MS Office, AATP. Continuous Improvement & Problem Solving • Expected to review service loss reason code allocation from planning and to hold them to account on accuracy of these allocations, such that accurate information is fed into continuous improvement processes., • Work with CD and Supply Chain colleagues to tackle repeat service problemsfor which they get visibility., • Proactively communicate with CESs to ensure that AATP business rules are properly integrated with customer ordering behaviours, and to push for resolutions whereby this is not the case., • Continuously monitor KPIs such as stock availability rate and order cycle time to identify areas for improvement. Third Party Communications & Relations • Liaise regularly with planning, sales,and order fulfilment teams to ensurealignment on stock availability and demand fulfilment., • Maintain open lines of communication with planning and sales partnersto ensure timely replenishment and mitigate risks., • Engage with the customer service team to address stock-related issues that affect customer orders and satisfaction., • Provide regular updatesto relevant stakeholders on inventory performance and improvement initiatives. Point of contact for third parties such as Elida / Ice Cream to ensure that their business supply decisions are understood and managed as per TSA, maintaining the right level of confidentiality as per SLA. Line Management & Coaching • Training & coaching for new SAS starters may be an expectation of this role., • This role may be expected to coach / educate otherson AATP fundamentals. Minimum Requirements • Proficiency in English & Maths., • Strong internal and external stakeholder management., • Excellent quantitative analytical skills., • Strong communication and interpersonal skills,with ability to adapt style to influence stakeholders., • Strong problem-solving skills and an ability to think logically., • The ability to stay calm & focused in fast-paced, high-pressure situations., • Ability to manage time effectively and to planworkload., • Aproactive mindset, seekingto avoid problemsbefore they arise., • Comfortable holdingothers to accountand in havingchallenging conversations., • Willing and able to travel to meet customers., • Acustomer-focused mindset, seeking to exceed their expectations where possible. Ideal Requirements • Advanced skillset in Microsoft Excel., • Experience working with retail customers., • Experience with SAP or other ERP software., • Experience working in logistics, planning or commercial roles., • An understanding of basic financial / commercial measuresand how supply chain roles can influence them., • A solid grasp of supplychain fundamentals. Kingston working environment: • Contractors who are based at Kingston will be eligible to get free parking at a local carpark, • There is a Unilever Staff Shop located on the Ground Floor next to the main entrance, where Contingent Workers can buy discounted Unilever products., • A canteen, • A Gym is available for use on the Ground Floor (with subscription)., • Facilities in the gym include cardiovascular equipment, resistance machines, spin bikes, free weights area, boxing equipment and a stretch/matted area. Classes are also available and can be booked directly with the Gym. Shower facilities are available in the changing rooms, along with hairdryers.

Greetings from Linnk Group! We’re excited to share a senior, strategic opportunity for experienced database professionals. If you are interested in shaping enterprise database modernization. Enterprise Database Platform Architect & Transformation Advisory Type: Remote Contract: Yearly Renewable Role Summary Client is seeking a highly experienced Enterprise Database Platform Architect & Transformation Advisor to provide strategic, part-time advisory services for the modernization of its database ecosystem across on-premises and cloud environments. This role is strategic and advisory, focusing on enterprise database architecture, performance optimization, and transformation guidance, rather than day-to-day operational DBA tasks. Key Responsibilities • Conduct enterprise database current state assessment and define target architecture., • Provide guidance on performance tuning, reliability, and configuration optimization., • Define cloud and hybrid transformation strategies and develop migration roadmaps., • Advise on migration governance and post-migration optimization., • Design unified monitoring and observability architectures., • Establish database governance, standards, and KPI/SLA frameworks., • Prepare strategic advisory documents, executive reports, and knowledge transfer materials., • Minimum 10 years of enterprise database architecture experience., • Experience in mission-critical, large-scale environments., • Expertise in cloud and hybrid database transformations including on-premises to cloud migration (AWS, Azure, GCP)., • Strong knowledge of high availability (HA), disaster recovery (DR), and resiliency architectures., • Proven capability in designing database governance frameworks., • Experience providing executive-level advisory to C-suite leadership., • Strong documentation and knowledge transfer skills. If interested, please share your updated CV with

Field Maintenance/ Service Engineer – London & Home Counties – Medical Device About the Company: We are looking for several highly experienced Maintenance or Field Service Engineer with experience with high voltage medical equipment or automated manufacturing equipment. Working with the customer service team, you will provide service, maintenance and installation services to a range of clients including hospitals and clinics. There are several roles in and around London and the home counties. Responsibilities: • Perform servicing, maintenance, installation and upgrading for medical equipment., • Maintenance of test equipment and tools., • Ensure customer satisfaction and contractual terms/ SLA are met., • Effectively communicate with customers and colleagues., • Escalate issues when needed., • Adhere to relevant codes of conduct, safety, quality and regulatory requirements., • Ensure that all administrative tasks are completed on time and to an acceptable standard., • Attend product training sessions., • Ensure the timely processing of parts. Requirements: • HNC/HND in Electronics or Electrical Engineering., • Field service experience with high voltage medical or manufacturing equipment., • Excellent IT skills (MS Office and an understanding of networks)., • Excellent communication skills., • Full UK driver’s license.

Service Relationship Manager Salary Range: 80,000.0 GBP - 90,000.0 GBP Location: Watford 4 days/week in office Required Skills & Experience Strong experience (5+ years) in a Service Relationship Manager, Service Delivery Manager or IT Service Manager role. • Solid working knowledge of ITIL (v3 or v4) and practical experience applying ITIL principles in a live service environment., • Experience managing complex, mission-critical B2B technology services, ideally in regulated or high-availability environments., • Comfortable working across technical teams, with a good understanding of software platforms, infrastructure and operational support models., • Proven ability to build trusted customer relationships and operate confidently with senior stakeholders., • Strong analytical skills, able to interpret service data and turn insight into improvement actions., • Excellent communication and stakeholder management skills., • Fluent in English, both written and verbal., • ITIL certification is strongly preferred (Foundation minimum; higher levels a plus). Job Description This role is accountable for owning the end-to-end service relationship with assigned customers, acting as the single point of accountability for service quality, performance and continual improvement. Operating within an ITIL-aligned service management framework, you will work closely with customers and internal teams to ensure services are delivered in line with agreed SLAs, drive continual service improvement (CSI), and build trusted, long-term partnerships based on transparency and outcomes. Own and manage the service relationship with assigned customers, acting as the primary point of contact for all live service matters. • Represent the customer within Scientific Games, ensuring service performance, risks and improvement opportunities are clearly understood and acted upon. • Lead and maintain ITIL-based service governance, including service reviews, SLA reporting, KPI tracking and escalation management. • Develop, agree and track Continual Service Improvement (CSI) plans, driving measurable improvements in service quality, resilience and customer satisfaction. • Coordinate with internal teams across service operations, engineering, infrastructure, testing and delivery to resolve incidents, problems and service risks. • Ensure timely and effective handling of incidents, problems and major service events, including customer communication and post-incident reviews. • Monitor service performance trends and proactively identify risks, dependencies and improvement opportunities., • Support service onboarding, transitions and changes, ensuring customers experience smooth and controlled service evolution.

Oracle Systems Administration Manager (Oracle Fusion) - Contract Oracle Systems Administration Manager to lead the strategic oversight, governance, and performance of an enterprise-scale Oracle Fusion Cloud platform within a complex public sector environment. This is a senior, hands-on leadership role focused on ensuring platform stability, performance optimisation, service excellence, and continuous improvement across critical Back Office systems. We need a senior Oracle professional with a strong track record in platform governance, service delivery, and stakeholder engagement Essential Skills & Experience • Proven experience managing Oracle Fusion Cloud (ERP/HCM/Financials) environments, • Strong background in Oracle system administration, governance, and configuration management, • Experience working within ITIL frameworks and service-led environments, • Demonstrated capability managing major incidents, SLAs, KPIs, and service performance, • Experience managing third-party/managed service providers, • Strong understanding of monitoring, performance tuning, and system resilience, • Experience overseeing change & release cycles, including quarterly Oracle updates, • Excellent stakeholder management skills, including senior leadership engagement, • Lead governance, configuration, and ongoing management of the Oracle Fusion platform, ensuring alignment with ITIL best practices, • Drive platform performance, scalability, and resilience to minimise downtime and ensure high service availability, • Oversee proactive monitoring strategies (logs, metrics, alerts) to anticipate and prevent incidents, • Manage major incidents, outages, and escalations, ensuring effective communication and robust root cause analysis (RCA), • Own service performance against SLAs/KPIs, driving continuous improvement across support operations, • Manage and hold external Managed Service Providers accountable for delivery and SLA adherence, • Provide strategic reporting on system performance, trends, and risks to senior stakeholders, • Lead resource planning to ensure continuity of service and effective operational support, • Oversee change and release management, including Oracle quarterly updates and regression testing, • Ensure all system documentation (CWB, SDD, process maps) is maintained to a high standard, • Act as the SME for Oracle System Administration, mentoring and developing internal capability, • Collaborate with cross-functional teams to ensure system integrity, optimisation, and roadmap delivery

Important High Level Summary Notes Please read the below high-level overview carefully, and if this position is of interest please contact me directly for a chat - my details are below: Lorenz Pasch at Hays Recruitment. In order to proceed with an application for this position, you must be able to demonstrate: • Direct experience managing technology vendors or MSPs in an enterprise environment, • Strong involvement in contract life cycle management (renewals, obligations, commercial terms), • Experience challenging suppliers on performance, service quality, and commercial outcomes, • Ownership of SLA/KPI frameworks, vendor scorecards, and performance reporting The Role Hays is a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading technology. With deep specialism across STEM and digital domains, we leverage data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of recruitment and supporting businesses as they build tomorrow's workforce. This role sits within Technology Operations and is responsible for governing vendor performance and contract integrity across a global technology estate.You will act as the primary operational and commercial governance point for key vendors and managed service providers, ensuring performance, compliance, and value are consistently delivered.Working closely with Service Performance, Procurement, Finance, and Legal, you will ensure that vendor relationships are well-managed, commercially controlled, and continuously improving. What You'll Own Vendor Performance & Governance Manage vendor performance through structured scorecards, SLA/KPI frameworks, and regular service reviews. Drive accountability and continuous improvement. Contract Lifecycle Management Own contract tracking across renewals, obligations, risks, and milestones. Ensure contracts are actively managed, not passively maintained. Commercial Oversight Support cost transparency, consumption analysis, and optimisation initiatives. Identify risks, inefficiencies, and opportunities to improve value. Supplier Challenge & Escalation Manage commercial escalations, disputes, service credits, and corrective actions. Hold vendors accountable for delivery and contractual commitments. Reporting & Insight Produce performance dashboards, QBR packs, and governance reporting, providing clear insight into vendor performance and risk. What We're Looking For You will bring experience from enterprise-scale environments where vendor ecosystems are complex and performance matters. Key experience includes: • Vendor or supplier management within technology environments (cloud, infrastructure, telco, platforms), • Strong understanding of contract structures, commercial terms, and vendor obligations, • Experience working with Procurement, Legal, and Finance stakeholders, • Ability to interpret performance data (KPIs, SLAs) and drive action, • Confidence to challenge vendors and manage difficult conversations, • Real impact: Direct influence over vendor performance and cost across a large technology estate, • Exposure: Work closely with senior stakeholders across Technology, Procurement, and Finance, • Complexity: Engage with multiple vendors across infrastructure, cloud, and platform services Lorenz Pasch at Hays Recruitment. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Repairs Supervisor\n\nLocation: Barbican Estate (On Site)\nReports to: Contracts Manager\nMon - Friday 8am to 5pm \n£30.79 per hour PAYE or £40.30 per hour via umbrella Purpose of the Role\n\nLead and supervise the Barbican Repairs Team to ensure high‑quality, safe, and timely delivery of reactive and minor planned repairs. Provide technical support, manage daily workloads, and ensure repairs are completed to required standards and within agreed SLAs. You will be managing up to 10 operatives covering over 2000 apartments carrying out reactive maintenance within communal repairs being hands on and engaging with residence. \n\nKey Responsibilities\n\nOperational Leadership\n\nManage and support repairs operatives, setting expectations for safety, quality, and performance.\nOversee daily workload, monitor live jobs, and ensure repairs progress within SLA timelines.\nAddress stalled jobs, access issues, and repeat defects to ensure completion.\nSupport emergency repairs and coordinate urgent responses.Technical Support\n\nProvide first‑line technical advice and on‑site guidance for complex repairs.\nDiagnose defects, conduct post‑inspections, and ensure corrective actions where work does not meet standards.\nEnsure all repairs comply with health & safety and statutory requirements.Coordination of Works\n\nPlan and coordinate complex or multi‑trade repairs.\nLiaise with contractors and internal teams where specialist input is required.\nApprove specialist works and ensure they meet landlord specifications.Resident & Stakeholder Communication\n\nAct as the escalation point for complex repair issues.\nCommunicate repair details, access needs, and timescales to residents where required.\nSupport complaint resolution and provide updates to management.Performance & Quality Management\n\nMaintain accurate records and inspection reports.\nMonitor WIP, recurring issues, productivity, and ageing repairs.\nConduct post‑inspections and implement improvements where service standards fall.\nAddress underperformance through coaching and supervision.Materials & Resources\n\nManage stock, tools, and specialist materials to prevent delays.\nCarry out stock checks and ensure value‑for‑money procurement.Risk & Service Improvement\n\nCarry out estate walkarounds to identify emerging repair issues.\nReport significant risks and support service improvement initiatives.\nEnsure repairs maintain building integrity and technical standards.Professional Responsibilities\n\nFollow safeguarding and health & safety procedures.\nPromote professionalism, customer service, and equality.\nMaintain technical and supervisory competence through training.\nUndertake any other duties appropriate to the role

PROPERTY ADMINISTRATOR\n\nMonday to Friday 09:00-17:00\n\nNouvo Recruitment are supporting an organisation based in Barnet who are looking to recruit a strong Administrator to support their Operations Manager\n\nThe Role\n\nThis will be a busy and varied job; duties will include but not limited to:\n\n * Ensure maintenance works are scheduled.\n\n * Ensure checks are in place and works are logged correctly and updated on a continuous basis. Arrange reactive and planned maintenance.\n\n * Assign and contact relevant resources (in-house/ contractor) to attend.\n\n * Liaising with contractors to log, progress and attain updates on reactive work orders and PPMs.\n\n * Responding to queries, amending data and re-issuing tasks/work orders as and when required.\n\n * Raising purchase orders and keeping on top of payment of invoices.\n\n * Providing cover and support for reception, answering calls, arranging couriers and sorting post, arranging hotel books for employees, as and when necessary.\n\n * Ensuring all compliance documentation is received, recorded and filed correctly.\n\n * Ensure work orders have been accurately created, assigned, prioritised and categorised in-line with appropriate SLA.\n\n * Support with new vendor set-up procedures, attaining/filing and keeping track of relevant legal documents, maintaining the approved contractor tracker.\n\nWhat you'll need to succeed\nTo succeed in this job, you will need to be an experienced administrator who is organised, methodical and logical; you will need to be able to work at pace in a structured manner and manage your own workloads within a team environment.\n\n * Friendly, yet professional and helpful, with exceptional customer service and the ability to work well in a team.\n\n * Experience in administration or customer service role.\n\n * FM experience preferred would be beneficial but not essential.\n\n * Willingness to learn knowledge, a fast learner, organised and able to multitask and work to deadlines.\n\n * The ability to work under pressure, deal with challenging situations.\n\n * Problem solver with the ability to think outside the box, make decisions, take ownership and use initiative to resolve issues with attention to detail.\n\n * Good level of numerical aptitude, with commercial awareness.\n\n * Experience processing and raising POs would be advantageous.\n\nDue to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment wishes you the best of luck in your job search.\n\nNouvo Recruitment Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK

Mechanical Maintenance Engineer - Hammersmith, West London - Commercial Office - Up to £45,000\n\nExciting opportunity to work for an established FM Property company based near Hammersmith. CBW are currently recruiting for a static Mechanical Maintenance Engineer to be based at a commercial office building based in Hammersmith, West London. My Client is a well established FM provider that is privately owned and has 20+ years of experience providing a range of hard FM services across London and the Home Counties. They specialise in mechanical, electrical engineering, Air Conditioning and Refrigeration. In return, the company is offering a competitive salary of up to £45,000, plenty of overtime available, further training, further career progression and call-outs are required.\n\nKey Duties & Responsibilities:\n\nCarrying out planned preventative maintenance (PPM) and reactive maintenance across all plant equipment.\nSupporting Electrical colleagues and working collaboratively with the wider site team to deliver a first-class maintenance service.\nEnsuring compliance with health & safety, statutory, and company procedures.\nPumps (heating, chilled water, booster sets)\nAir Handling Units (AHUs) and ventilation systems\nFan coil units (FCUs)\nHeating systems and associated pipework\nPressurisation units and expansion vessels\nValves, motors, bearings, belts, and seals\nFault find and diagnose mechanical failures efficiently to minimise downtime\nComplete maintenance tasks in line with site schedules, SLA requirements, and statutory compliance\nAssist other trades or attend call-outs when requiredPackage:\n\nUp to a basic yearly salary of £45,000 \n26 days holiday (plus BH)\nProfessional training opportunities.\nElectronic device (Tablet/Smart phone)\nProgression and development opportunities\nOvertime opportunities: O.T at x 1.5 (Mon – Sat) & x 2.0 (Sun & BH).\nEmployer pension contributions\nYearly salary reviewHours of work :\n\n Monday to Friday (40-hour week)\n07:00 am-16:00 pm & 08:00 am – 17:00 pm\n\n Requirements:\n\nLevel 2/3 Mechanical/Plumbing C&G/NVQ or equivalent – Essential.\n3-5 years FM/Building services experience – Essential.\nExperience in document control, reporting, logs etc.\nClient interaction / client facing experience/skills.\nExcellent communication, verbally and written.Please send your CV to Charlie Long at CBW Staffing Solutions to avoid missing out on this opportunity

Contracts Manager – Hard Services (Facilities Management)\nLocation: Croydon\nSalary: £65,000 - £70,000 + Car Allowance + Benefits\n\nWe are currently recruiting for an experienced Contracts Manager to oversee a portfolio of commercial sites across Croydon and the surrounding area.\n\nThis is an excellent opportunity for a technically strong facilities management professional with a background in hard services to join a growing and well-established FM provider.\n\nThe Role\n\nAs Contracts Manager, you will take full responsibility for the operational delivery of hard FM services across multiple sites, ensuring compliance, service excellence and strong client relationships.\n\nKey responsibilities include:\n\n * \n\n Managing the delivery of hard services maintenance contracts across a multi-site portfolio\n\n * \n\n Leading and supporting engineering teams and site supervisors\n\n * \n\n Ensuring all works are delivered in line with SLA/KPI requirements\n\n * \n\n Managing PPM and reactive maintenance programmes\n\n * \n\n Maintaining strong relationships with clients and stakeholders\n\n * \n\n Managing subcontractors and specialist service providers\n\n * \n\n Ensuring compliance with health & safety and statutory regulations\n\n * \n\n Monitoring contract performance, budgets and reporting\n\nAbout You\n\nWe are looking for candidates with a technical background in building services or engineering, who have progressed into contract or operational management within facilities management.\n\nYou will ideally have:\n\n * \n\n Experience managing hard services FM contracts\n\n * \n\n A background in mechanical, electrical or building services engineering\n\n * \n\n Previous experience as a Contracts Manager / Technical Manager / Hard Services Manager\n\n * \n\n Strong knowledge of PPM, compliance and statutory maintenance\n\n * \n\n Experience managing engineers and subcontractors\n\n * \n\n Excellent client and stakeholder management skills\n\nWhat’s on Offer\n\n * \n\n Competitive salary\n\n * \n\n Car allowance\n\n * \n\n Company benefits package\n\n * \n\n Career progression opportunities within a growing FM business\n\nIf you are an experienced FM Contracts Manager with a strong technical background, we would love to hear from you

My leading Tech client are looking for a talented and motivated individual to ensure the resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution during outages, leading communications with stakeholders, and shaping the processes that keeps their platform running smoothly and efficiently. This is a newly created role in a growing business. A brilliant opportunity! The following skills/experience is required: • Proven operational leadership for large-scale data platforms., • Expertise in incident management, SLA enforcement, and stakeholder communication., • Hands-on experience with Azure Synapse, Databricks, ADF, Power BI., • Familiarity with CI/CD and automation., • Strong FinOps mindset and cost management experience. Level: Lead Engineer Location: London (good work from home options available) If you are interested in this Lead Big Data Ops Engineer position and meet the above requirements please apply immediately.

My leading Tech client are looking for a talented and motivated individual to ensure the resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution during outages, leading communications with stakeholders, and shaping the processes that keeps their platform running smoothly and efficiently. This is a newly created role in a growing business. A brilliant opportunity! The following skills/experience is required: • Proven operational leadership for large-scale data platforms., • Expertise in incident management, SLA enforcement, and stakeholder communication., • Hands-on experience with Azure Synapse, Databricks, ADF, Power BI., • Familiarity with CI/CD and automation., • Strong FinOps mindset and cost management experience. Level: Lead Engineer Location: London (good work from home options available) If you are interested in this Lead DataOps Engineer (Big Data) position and meet the above requirements please apply immediately.

Job Title: CAFM Manager\nLocation: Canary Wharf, London\nWorking Pattern: Monday to Friday, 8:00am – 5:00pm\nWorking Model: Hybrid (3 days in the office, 2 days working from home)\n\n Overview\nWe are seeking an experienced CAFM Manager to lead the administration, development, and optimisation of a Computer Aided Facilities Management (CAFM) system across a portfolio of Mechanical & Electrical (M&E) contracts.\n\n This role is responsible for ensuring the accuracy and integrity of asset data, the effective delivery of Planned Preventive Maintenance (PPM) schedules, statutory compliance monitoring, and the production of high-quality management information (MI). The CAFM Manager will play a key role in supporting operational performance, regulatory compliance, and strategic decision-making through reliable data insights, system governance, and continuous improvement.\n\n Key Responsibilities\n\n Asset & Data Management\n\nOversee the upload, validation, and maintenance of asset registers within the CAFM system\n\nEnsure all asset data is accurate, complete, and compliant with contractual and statutory requirements\n\nMaintain asset hierarchies, locations, attributes, and statutory classifications\n\nManage bulk data imports and lead data cleansing initiatives\n\nSupport contract mobilisation and demobilisation from a CAFM perspective\n\nPlanned Preventive Maintenance (PPM) Management\n\nOversee the development and maintenance of PPM schedules in line with statutory requirements, SFG20 guidance, and contract specifications\n\nEnsure maintenance frequencies are correctly configured and updated in response to operational or asset changes\n\nMonitor PPM compliance and escalate risks to senior stakeholders where required\n\nSupport lifecycle planning using asset condition and maintenance performance data\n\nCompliance & Performance Monitoring\n\nMonitor statutory compliance across all M&E assets within the CAFM system\n\nProduce and review compliance reports highlighting risks, gaps, and overdue tasks\n\nSupport internal and external audit preparation and ensure accurate evidence collation\n\nIdentify opportunities to improve data quality, reporting accuracy, and system performance\n\nManagement Information & Reporting\n\nLead the development and maintenance of dashboards and MI reporting\n\nProduce weekly and monthly operational and performance reports for stakeholders\n\nAnalyse trends in reactive maintenance, PPM performance, asset failures, and contractor performance\n\nTranslate complex data into clear insights to support operational and strategic decision-making\n\nSupport KPI and SLA reporting aligned with contractual requirements\n\nSystem Development & Continuous Improvement\n\nDrive improvements in CAFM processes, governance, and data integrity\n\nIdentify opportunities for automation, reporting efficiencies, and system optimisation\n\nSupport system upgrades, testing, and configuration improvements\n\nProvide guidance and support to operational teams on CAFM processes and best practices\n\nSkills & Experience\n\nStrong communication and stakeholder management skills\n\nProven experience managing or administering CAFM systems within a facilities management environment\n\nStrong understanding of Mechanical & Electrical assets and maintenance regimes\n\nExperience overseeing and managing PPM schedules\n\nAdvanced Excel skills including pivot tables and lookups\n\nExperience producing management information and dashboard reporting\n\nExcellent attention to detail and data accuracy\n\nAbility to interpret complex data and present insights clearly to stakeholders\n\nInterested? Please send your CV to Stacey at CBW Staffing Solutions for more information or to apply.\n\n We look forward to hearing from you

Important High Level Summary Notes Please read the below high-level overview carefully, and if this position is of interest please contact me directly for a chat - my details are below: This role is not suitable for candidates whose experience is limited to service delivery, infrastructure operations, or team management without commercial ownership. You must be able to demonstrate: • Direct accountability for Tier 1 MSP/vendor performance (eg Cognizant, Accenture, TCS, Infosys, Wipro), • Experience challenging suppliers commercially and contractually, not just managing relationships, • Ownership or visibility of large-scale IT spend (£50m+ minimum, ideally £100m+) The Role: Hays is a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading technology. With deep specialism across STEM and digital domains, we leverage data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of recruitment and supporting businesses as they build tomorrow's workforce. This role exists to bring control, visibility, and accountability to a large, globally distributed technology estate where a Tier 1 managed services partner (Cognizant) plays a central role in delivery. You will sit above service delivery, owning how it is governed, measured, and optimised. Your mission is to drive performance, challenge suppliers, and optimise cost across a £100m+ technology spend. This is a high-leverage leadership role focused on control, governance, and commercial performance. What You'll Own: Vendor Performance & Governance: Own the strategic relationship with Cognizant and other Tier 1 partners. Define and enforce robust SLA/KPI frameworks, drive accountability, and lead performance improvement. Commercial Oversight & Cost Optimisation: Bring visibility to a complex cost base. Identify inefficiencies, reduce leakage, and drive ongoing optimisation across infrastructure, cloud, telecoms, and licencing. Service Performance Framework: Establish global standards for service measurement, reporting, and continuous improvement. Build executive-level dashboards and performance insights. Demand & Capacity Planning: Align service provision with business demand. Ensure the right capacity, at the right cost, at the right time. Leadership: Lead and develop a small, high-impact team responsible for governance, reporting, and vendor management. What We're Looking For: You will bring experience from complex, enterprise-scale environments where Tier 1 MSPs (eg Cognizant, Accenture, TCS, Infosys, Wipro) are Embedded across multiple service towers. Key experience includes: • Ownership of vendor performance at scale, • Proven ability to challenge suppliers commercially and operationally, • Exposure to large technology spend (£50m+ ideally £100m+), • Strong understanding of service governance frameworks (SLAs, KPIs, OLAs), • Demonstrated success in cost optimisation/FinOps/financial visibility, • Real impact: Immediate opportunity to shape and optimise a significant global technology estate, • Senior exposure: Regular interaction with executive stakeholders, • Complexity: A genuinely challenging environment where strong leadership will drive measurable outcomes Lorenz Pasch at Hays Recruitment Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

My client is seeking a reliable and skilled day & night Electrical Shift Engineer to join their team in the London area on a temporary 3-month contract. \n\nThe successful candidate will be responsible for carrying out planned preventative maintenance (PPM) and reactive works across the site, ensuring operational assets experience minimal downtime. Working within a team of engineers, you will maintain high standards of competency and safety, delivering exceptional service to the client and contributing to overall customer satisfaction. \n\nYou will provide technical support, advice, and guidance to both the client and team members, demonstrating best value when progressing repairs and minor works. Ownership of the site service is essential, ensuring all works are completed safely, accurately, and within agreed service level agreements (SLAs). \n\nPrincipal Accountabilities \n Work collaboratively within a team of engineers to uphold the highest standards and competencies. \n Deliver planned preventative maintenance (PPM) and reactive maintenance tasks to minimise operational downtime. \n Keep the client and team regularly updated on progress and issues. \n Contribute to delivering a quality service aimed at achieving 100% customer satisfaction. \n Provide technical support, advice, and guidance to the client and team. \n Demonstrate best value when managing repairs and minor works. \n Ensure all works, including those by service partners, are delivered safely. \n Maintain accuracy and ensure all tasks are completed within SLA requirements. \n Take ownership of site services, delivering exceptional customer service. \n\nSkills \n Proven experience in electrical maintenance and shift engineering roles \n Strong knowledge of planned preventative maintenance (PPM) and reactive maintenance \n Ability to work effectively within a team environment \n Excellent communication skills for client and team updates \n Strong technical troubleshooting and problem-solving skills \n Commitment to health and safety standards and safe working practices \n Ability to manage time and prioritise tasks to meet SLAs \n Customer-focused with a commitment to delivering high-quality service \n Experience in managing minor works and repairs with cost-effectiveness \n Ownership and accountability for site service delivery \n\nSoftware/Tools \n Computerised Maintenance Management Systems (CMMS) or CAFM (desirable) \n Microsoft Office Suite (Word, Excel, Outlook) \n\nCertifications & Standards \n 18th Edition \n Relevant electrical qualifications (e.g. City & Guilds, NVQ) \n Health and Safety training (e.g. IOSH, NEBOSH) \n Electrical safety and compliance standards knowledge \n\nThe pay rate for this role is £30 per hour Umbrella. \n\nIf you deem yourself suitable for this position, please apply Immediately

Wiz Admin JD: Role Purpose The Cloud Security (Wiz Admin) is responsible for administering, operating, and optimising Aviva's Wiz Cloud Security Posture Management (CSPM/CNAPP) platform. This role ensures continuous visibility, governance, and risk reduction across Aviva's multi-cloud environments (AWS, Azure, GCP). The administrator will drive operational excellence, support engineering teams, integrate Wiz into enterprise tooling, and maintain policy compliance and posture improvement Key Responsibilities Platform Administration & Operations • Own day-to-day administration of the Wiz platform across all cloud environments., • Maintain Wiz connectors, least-privilege roles, integration points, and scanning configurations., • Ensure onboarding/offboarding of cloud accounts, subscriptions, and K8s clusters., • Review, tune, and maintain security policies, controls, and baselines (eg, CIS, NIST, ISO)., • Validate and enhance attack path analysis, identity risk detection, and data exposure mapping., • Prioritise findings using impact-based and exploit-path-based logic., • Work with DevOps/SRE teams to embed Wiz in CI/CD pipelines for IaC scanning., • Run onboarding sessions for teams on using Wiz Issues, Projects, and Policy-as-Code., • Support Cloud Security, SOC, and IR teams during investigations involving publicly exposed, exploitable, or high-risk cloud assets., • Provide expert analysis on Wiz findings and attack paths; propose remediation and compensating controls., • Maintain integrations with Jira/ADO, SIEM/SOAR, Slack/Teams, and CMDB/GRC., • Automate workflows for enrichment, prioritisation, ticketing, and reporting., • Produce monthly security posture reports for leadership and Risk/Compliance teams., • Track KPIs (coverage, MTTR, SLA adherence, risk trends)., • Support external and internal audit requests using Wiz's evidence and compliance modules., • Strong understanding of AWS, Azure, and GCP security controls and architecture., • Hands-on experience with cloud IAM, network security, logging/monitoring, and workload security., • Familiarity with Kubernetes security and container image scanning., • Experience operating cloud security platforms (Wiz preferred; alternatives: Prisma, Lacework, Defender for Cloud)., • Working knowledge of Infrastructure-as-Code (Terraform strongly preferred)., • Understanding of identity and entitlements management (CIEM)., • Experience integrating security tools into CI/CD pipelines (Azure DevOps, GitHub, GitLab)., • Knowledge of SAST/DAST/Secret scanning tools., • Strong communication skills-able to simplify complex findings for engineering teams., • Problem-solving mindset with a bias for automation and scalability., • Ability to work cross-functionally with Security, Cloud Platform, DevOps, Risk, and Audit., • Comfortable with influencing teams without formal authority.

About the Role\nWe are looking for a Service Engineer to join our growing service team. You will be responsible for servicing, maintaining, and repairing recycling equipment on both a scheduled and reactive basis, ensuring high standards of work and outstanding customer service. You’ll work closely with the Service Planning Supervisor, Technical Manager, and Operations Director to ensure safe and efficient delivery of service.\nKey Responsibilities for the service engineer\n * \n Perform routine and emergency maintenance on recycling equipment\n * \n Work within customer SLA (Service Level Agreement) requirements\n * \n Communicate effectively with the Service Planning and Field Supervisors\n * \n Maintain accurate records of work completed, time on site, and parts used\n * \n Diagnose faults using hydraulic and electrical diagrams and testing equipment\n * \n Support the sales team by passing on any potential business leads\n * \n Occasionally work outside of your area or stay overnight when required\n * \n Ensure compliance with company health & safety policies and procedures\n * \n Maintain van stock levels and ensure PPE, tools, and vehicle are kept in good condition\nService engineer, what we need from candidate:\n * \n Proven fault-finding and diagnostic skills\n * \n Understanding of hydraulic and electrical systems\n * \n Experience reading and interpreting technical circuit diagrams\n * \n Comfortable working independently and managing your own schedule\n * \n Excellent communication and customer service skills\n * \n Full UK driving licence\nDesirable Qualifications\n * \n City & Guilds or NVQ Level 3 in Electrical or Mechanical Engineering\n * \n Experience using electrical and hydraulic test equipment\n * \n Familiarity with single and three-phase systems\n * \n Background in waste, plant, recycling, or similar equipment servicing\nBenefits\n * \n Competitive salary and overtime pay\n * \n Company vehicle and fuel card\n * \n Ongoing training and development\n * \n PPE and tools provided\n * \n 25 days holiday + bank holidays\n * \n Pension scheme\n * \n Career progression opportunities

Night Shift Engineer – 4 on 4 off - Exciting Commercial Building –Tottenham Court Road, London – £50,000 Per annum\n\nExciting opportunity to work for an established FM Property company based in London. CBW is currently recruiting for a night shift engineer to be based at a large commercial building by Tottenham Court Road. The successful candidate will be a fully qualified electrical or mechanical engineer with a proven track record in commercial/property building maintenance and be able to turn their hand to a variety of maintenance tasks. He or she will be required to carry out electrical or mechanical planned and reactive maintenance / Installation across this large static site. Working within a team of two, he or she will be required to have an understanding/hands-on experience of the below. In return, the company offers a competitive salary, further training, overtime and the chance to work at this unique and interesting site.\n\nPackage & Hours of Work \n\nUp to £50,000\n4 on 4 off, Shift Pattern 08:00 am to 20:00 pm\nUniform and Tools Provided\nCycle to work scheme\n20 days holiday\nOvertime Available\nPension\nInternal Progression & Development \n\n Key Duties & Responsibilities\n\nEscort specialist subcontractors\nEnsure that the Contractual efficiently meets all the relevant KPI & SLA requirements.\nUndertake all allocated tasks and perform them in a timely and professional manner.\nBe proactive in identifying and reporting faults with building services equipment and take steps to resolve them.\nBe proactive to ensure all H&S issues are reported/escalated as required.\nMaintain informal communications with Client staff members related to service levels and issues.\nReport service affecting issued to the site management team for formal communication with the client.\nRemain flexible with regard to site attendance and tasks undertaken within personal competency.\nCarry out Electrical PPM's and reactive maintenance \nLighting – lamp changes, ballast changes, simmtronic/Phillips lighting\nEmergency light testing\nPower distribution\nElectrical fault-finding\nSmall works – new sockets, new lights, new circuits\nMonitor mechanical plant\nPumps, Motors, Seals, Bearings\nAir Conditioning - Air Handling Units / Fan Coil Units (Filter changes, cleaning)\nWater Treatment (Temperature checks / Not dosing)\nPlumbing - Unblocking toilets, replacing taps, washers etc \n\n Requirements\n\nElectrical qualified level 2&3 (C&G, NVQ etc) with 18th Edition or Mechanically qualified level 2 (C&G, NVQ etc)\nExperience working in a large commercial building\nYou must be able to provide copies of your trade certificates (Essential)\nA proven track record in commercial building maintenance\nMulti-skilled\nGood communication skills\nExcellent customer skills\nMust be able to get to the site for 08:00 am startPlease send your CV to Charlie Long of CBW Staffing Solutions to avoid missing out on this role

Electrical Day Shift Engineer - 4 on 4 off days only - Commercial Office, Tenanted Floors – Moorgate, London – £48,000 per annum \n\nMy client is looking for an electrically bias day shift engineer, to be based in a commercial office in Moorgate, London looking after tenanted floors. The successful candidates will be electrically biased (C&G / NVQ) with a proven track record in commercial building maintenance. Working with the maintenance team on site, He or she will be required to carry out electrical, mechanical and fabric maintenance to the following. In return, the company is offering a competitive salary of up to £48,000, as well as further training and career progression.\n\n Hours of work\n\n 4 on 4 off days only shift 7:00 - 19:00\n\n Package\n\nPackage of £48,000\nUniform and Tools Provided\nCycle to work scheme\n20 Shifts holiday\nPrivate healthcare\nOvertime Available\nA lot of progression is available\nAnnual pay reviewKey Duties & Responsibilities\n\nCarry out Electrical PPM's and reactive maintenance \nLighting – lamp changes, ballast changes, simmtronic/Phillips lighting\nEmergency light testing\nPower distribution\nElectrical fault-finding\nSmall works – new sockets, new lights, new circuits\nTransformers\nStar Delta Starters\nMinor installations\nEscort specialist subcontractors\nEnsure that the Contractual efficiently meets all the relevant KPI & SLA requirements.\nUndertake all allocated tasks and perform them in a timely and professional manner.\nBe proactive in identifying and reporting faults with building services equipment and take steps to resolve them.\nBe proactive to ensure all H&S issues are reported/escalated as required.\nMaintain informal communications with Client staff members related to service levels and issues.\nReport service affecting issued to the site management team for formal communication with the client.\nRemain flexible with regard to site attendance and tasks undertaken within personal competency.Requirements\n\nElectrically qualified level 2&3 (C&G, NVQ etc)\n18th Edition \nExperience working in a large commercial building\nYou must be able to provide copies of your trade certificates (Essential)\nA proven track record in commercial building maintenance\nMulti-skilled\nGood communication skills\nExcellent customer skills \nBe flexible with working hours moving from days to shiftsIf you are interested, please get in touch with Charlie Long of CBW Staffing Solutions to avoid missing out

Contract Support – Canary Wharf - Up to £40,000 per annum Are you an experienced Contract Support professional looking for your next challenge within Facilities Management?\n\n If so, this could be the ideal opportunity for you.\n\n We are recruiting for an experienced Contract Support to join a well-established Facilities Management company based in Canary Wharf. The role supports one of the company’s flagship contracts, delivering a consistently high standard of service within a fast-paced FM environment.\n\n The Role The successful candidate will have a proven background in Facilities Management and Contract Support. You will play a key role in the day-to-day operation of the contract, working closely with the Helpdesk Manager and wider FM team. Responsibilities will include helpdesk coordination, contract administration, financial support, and stakeholder communication.\n\nHours/details:\n\nMonday to Friday\n\n8:00am – 5:00pm\n\nPermanent position\n\nSalary up to £40,000 per annum\n\nHybrid working (1-2 days working from home)\n\nImportant – Must have previous experience working in the role above and be able to start immediately.\n\n Responsibilities & Duties:\n\nAct as a first point of contact for Facilities Management enquiries via phone and email, ensuring a professional and responsive service.\n\nManage and monitor the FM Helpdesk inbox, ensuring all reactive and planned maintenance requests are accurately logged, tracked, and closed.\nSchedule and coordinate reactive maintenance and helpdesk call-outs, allocating work to engineers in line with priorities and SLA requirements.\n\nOpen, update and close jobs on CAFM systems, maintaining high levels of data accuracy and compliance.\n\nReview incoming jobs throughout the working day and allocate accordingly to ensure efficient workflow management.\n\nRaise, process, and track purchase orders, ensuring adherence to financial and contractual controls.\n\nProcess and reconcile supplier invoices, matching against purchase orders and completed works, and resolving any discrepancies.\n\nMonitor and manage Work in Progress (WIP), chasing outstanding works, approvals and financial closures to support accurate cost reporting.\n\nIssue and close planned and reactive maintenance visits, ensuring works are financially and operationally completed.\n\nSupport contract financial administration, including cost tracking, accruals and month-end reporting processes.\n\nRaise corrective maintenance tasks following PPM completion to ensure continuity of service delivery.\n\nLiaise daily with engineers, subcontractors, and management teams to progress works and resolve issues.\n\nSupport Office and Contract Managers in the administration and delivery of contractual objectives.\n\nRespond to internal and external queries in a timely and professional manner.\n\nOrganise and manage workload effectively to ensure all operational and financial tasks are completed within required timescales.\n\n Requirements:\n\nProven experience in a Contract Support role\n\nPrevious experience within Facilities Management\n\nStrong general administration skills\n\nExperience using CAFM systems\n\nIf interested, please send your CV across to Claire at CBW Staffing Solutions

Branch Sales Manager\n\nContract: Permanent, Fulltime\n\nSalary: Dependent on Experience\n\nLocation: Croydon, Onsite\n\nA Branch Manager oversees the daily operations, sales performance, staff management, and overall profitability of your specific branch, ensuring alignment with company goals and customer satisfaction.\n\nResponsibilities: Branch Sales Manager\n\nDevelop and implement sales strategies to achieve branch targets while identifying new business opportunities through market analysis.\nLead and support the sales and property management teams, providing coaching, performance monitoring, and regular reviews.\nBuild and maintain strong relationships with councils, stakeholders, and industry partners.\nDrive property lead generation and council onboarding, ensuring prompt follow-up on opportunities and adherence to SLA requirements.\nEnsure properties are leased, maintained, compliant with regulations, and meet required quality standards.\nAssess property proposals and manage risk, including rental pricing and compliance considerations.\nHandle escalated tenant, owner, or council concerns professionally and efficiently.\nOversee budgeting, financial performance, KPI reporting, and commission calculations.\nManage branch operations, including team scheduling, holidays, sickness, and overall productivity.\nEnsure accurate data management across internal systems, CRM platforms, and Apex within required timeframes.\nMaintain compliance with GDPR and property certification requirements (FRA, EICR, Gas Safety, EPC).\nRecruit, train, and develop a high-performing team while fostering a positive and motivated workplace culture.\nConduct regular team meetings, performance reviews, and manage HR matters where required.\nMonitor property listings, availability reports, and ensure websites display accurate stock within company guidelines.\nManage tenders, customer satisfaction monitoring, office organisation, and internal systems such as Trello and diaries.\nHealth & Safety, First Aid, Fire Safety, Duty of care situations with LA's and the teams (lone worker) security correctly managed and documented\nEfficiency of on call person and related salary increase confirmations to Operations Manager at the same time as commissions signed off\nOversee Serving Notice To Quit (when Councils cancel accommodation)\nCarrying out Eviction Appointments and instructing bailiffs when necessary\nControl of non-conformances, incidents, snags, and customer complaints\nCompleting Change Request Log for changes to the business or processes \n\nAbout you: Branch Sales Manager \n\nA confident leader with experience managing and motivating sales or property teams.\nTarget-driven with a strong commercial mindset and ability to achieve branch sales goals.\nExcellent relationship builder with strong communication and negotiation skills.\nHighly organised with the ability to manage multiple priorities and maintain accurate records.\nComfortable handling escalated issues and resolving challenges professionally.\nKnowledge of property management, housing, or compliance requirements is advantageous.\nProficient in CRM systems and property management software.\nProactive, resilient, and able to thrive in a fast-paced environment. \n\nWhy Join?: Sales Consultant\n\nCompetitive salary\nUncapped commission\n25 days holiday + BH\nSupportive, high-energy team culture\nClear career growth and development opportunities\nOn-site parking\nCompany pension \n\nResponse Personnel, an independently owned company and experts in recruitment since 1997.\n\nSpecialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors.\n\nFor information on other roles, we have available please call (phone number removed) for further details

Who We Are CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration. CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike. Role Overview We are looking for an experienced Data Centre Support Engineer, the role will primarily involve providing Server hardware support across a multi-vendor environment, Hardware consists of HPE Servers, Dell servers and provide Data Centre cabling activities installation, termination, patching and testing of all DC interlink cabling ( i.e CAT-5e, CAT-6 6A, fibre optic). The role also includes the Data Centre Facilities management activities such as but not limited to IMAC\D (Install, Move And Change, decommissioning) work, escorting external resources, requesting access, goods in/out. Based on customer sites in Lewisham and London Docklands covering 24/7 365 based on 12hr shifts. The tasks will include (but not limited to): • Installations, maintenance, and repairs on customer equipment., • Installation, termination and testing of all data centre interlink cabling ( i.e CAT-5e, CAT-6 6A, fibre optic), • Strong Customer relationship building skills. Ability to manage complex Customer problems, • Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately., • To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed., • The ability to communicate at all levels both written and verbal, • Display calmness and the ability to solve problems under pressure. Required skills and attributes • Must have strong knowledge of HPE Proliant & Dell Servers., • Experience of patch cabling in DC environment., • Good knowledge of Service Now (SNOW), • Sound knowledge of ESD working practice, • Sound knowledge of general Health & Safety, • Good MS Office tool skills #SuccessThroughPeople #WeDeliverTheDifference Visit our privacy policy here: And here you can access to our GDPR policy: Be challenged. Be inspired. Help us deliver the difference. At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.

Head of Data Centre Operations (Facilities Management) - Regional We’re seeking a senior operations leader to take full ownership of live data centre environments across a large-scale, multi-site portfolio. This role is focused on operational excellence post-construction, ensuring the highest levels of uptime, resilience, and performance across critical infrastructure. You’ll lead facilities management across a regional platform, overseeing assets exceeding 100MW in capacity. Key responsibilities • Lead operations across multiple live data centre sites, ensuring consistent uptime and service delivery, • Take full ownership of critical facilities infrastructure, including power, cooling, and associated systems, • Drive reliability and performance of all M&E assets through best-in-class maintenance and operational practices, • Oversee capacity utilisation and forward planning within existing live environments, • Manage and optimise operational expenditure, with accountability for budgets and cost efficiency, • Own vendor management strategy, including FM providers and specialist contractors, • Ensure SLA adherence for hyperscale and enterprise customers, • Implement and maintain operational frameworks including SOPs, incident response, change management, and risk mitigation, • Lead compliance, audits, and certifications (ISO standards, regulatory requirements), • Partner cross-functionally with engineering, development, and commercial teams to support ongoing improvements and upgrades, • Champion energy efficiency, sustainability, and continuous improvement initiatives Your background • Extensive experience operating live, mission-critical data centre environments, • Proven leadership across multi-site or regional portfolios (ideally 100MW+), • Strong technical grounding in mechanical & electrical infrastructure, • Deep understanding of uptime, resilience, and facilities management in critical environments, • Experience managing vendors and outsourced FM models, • Financial ownership including budgeting and cost optimisation, • Familiarity with ITIL, compliance frameworks, and operational governance The opportunity A high-impact leadership role with full responsibility for operational performance across a significant data centre platform. You’ll play a key role in maintaining world-class uptime while driving efficiency and continuous improvement at scale.

Operations Co-ordinator – Smart Energy Project 🚀 Join a cutting-edge smart energy programme tackling one of the UK’s biggest metering challenges. We’re looking for an experienced Operations Co-ordinator to support the delivery of an innovative service enabling smart meter installations in complex, multi-occupancy buildings (“crowded meter rooms”). 🔧 The Role You’ll play a key role in coordinating day-to-day operations, acting in a Service Manager-style capacity under an NEC4 contract. Working closely with Meter Equipment Managers, suppliers, and network operators, you’ll ensure cases are delivered on time, to SLA, and with full visibility. 🧩 What You’ll Be Doing • Coordinate and manage operational casework across a complex project, • Engage with internal & external stakeholders to track delivery and resolve issues, • Maintain project documentation, reporting, and data accuracy, • Monitor performance against SLAs and manage escalations, • Analyse data, identify issues, and support problem-solving, • Support wider project team and lifecycle delivery ✅ What We’re Looking For Essential: • Experience coordinating operations/project workstreams, • Strong admin & organisational skills in fast-paced environments, • Confident stakeholder management (internal & external), • Ability to manage multiple priorities and meet deadlines, • Strong IT skills (Excel, Office, CRM/case systems), • Experience working to SLAs or within contract frameworks Desirable (not essential): • Energy/utilities or smart metering experience, • Knowledge of NEC contracts, • Advanced Excel or reporting tools (e.g. Power BI), • Project management training (PRINCE2/APM) 🌱 Why Apply? • Be part of a national smart energy rollout solving real-world challenges, • Work alongside experienced professionals and senior stakeholders, • Gain exposure to a high-profile, growing programme, • Develop new skills in a fast-evolving sector 💡 If you’re detail-driven, organised, and thrive in a collaborative environment—this is a fantastic opportunity to make an impact. Apply now or get in touch to learn more.

Data Ops Manager – Azure Data Platform Department: Technology Location: London (Hybrid working) Salary: £90,000 - £95,000 + Bonus + package About the Role We are looking for a hands-on Data Ops Manager to own the operational excellence of a large-scale Azure data platform. This role is central to ensuring platform reliability, incident management, SLA oversight, cost efficiency, and deployment governance. You will lead the response to operational issues, drive process improvements, and ensure the platform supports business-critical data operations with stability and efficiency. Key Responsibilities • Own the day-to-day health, performance, and stability of an Azure-based data platform (Synapse, Databricks, ADF, Power BI)., • Act as the primary escalation point for incidents, leading resolution, root cause analysis, and clear stakeholder communications., • Define, implement, and enforce SLAs for pipelines, datasets, and reporting assets., • Lead FinOps initiatives, working with business stakeholders to improve cost transparency, accountability, and efficiency across the platform., • Oversee CI/CD pipelines and deployments, ensuring safe, reliable, and compliant delivery., • Champion monitoring, observability, and automation strategies to detect and resolve issues proactively., • Develop and maintain operational runbooks, incident playbooks, and escalation protocols., • Partner with engineering and analytics teams to align operational strategy with business objectives and platform roadmap. Required Skills & Experience • Proven experience managing operations for large-scale data platforms., • Skilled in incident management, root cause analysis, and SLA enforcement., • Hands-on experience with Azure Synapse, Databricks, ADF, and Power BI., • Experience with CI/CD, automation, and reducing manual processes., • Strong understanding of cost management and reporting (FinOps)., • Familiarity with monitoring, alerting, and data quality frameworks., • Excellent communication skills; able to translate technical issues into business impact., • Calm under pressure, with strong problem-solving and continuous improvement skills. Nice to Have: Experience with ITIL or formal service management frameworks, data governance tools, regulatory compliance (e.g., GDPR), or telecoms experience. Why Join This is a high-visibility role where you’ll directly shape the reliability, efficiency, and cost-effectiveness of a major data platform. You’ll collaborate across engineering, analytics, and business teams, influence AI and analytics initiatives, and help build a platform that powers future innovation.

Important High Level Summary Notes Please read the below high-level overview carefully, and if this position is of interest please contact me directly for a chat - my details are below:Lorenz Pasch at Hays Recruitment. My mobile number and email are available on my LinkedIn profile.In order to proceed with an application for this position, you must be able to demonstrate: • Direct experience managing technology vendors or MSPs in an enterprise environment, • Strong involvement in contract lifecycle management (renewals, obligations, commercial terms), • Experience challenging suppliers on performance, service quality, and commercial outcomes, • Ownership of SLA/KPI frameworks, vendor scorecards, and performance reporting What You'll OwnVendor Performance & GovernanceManage vendor performance through structured scorecards, SLA/KPI frameworks, and regular service reviews. Drive accountability and continuous improvement.Contract Lifecycle ManagementOwn contract tracking across renewals, obligations, risks, and milestones. Ensure contracts are actively managed, not passively maintained.Commercial OversightSupport cost transparency, consumption analysis, and optimisation initiatives. Identify risks, inefficiencies, and opportunities to improve value.Supplier Challenge & EscalationManage commercial escalations, disputes, service credits, and corrective actions. Hold vendors accountable for delivery and contractual commitments.Reporting & InsightProduce performance dashboards, QBR packs, and governance reporting, providing clear insight into vendor performance and risk. What We're Looking ForYou will bring experience from enterprise-scale environments where vendor ecosystems are complex and performance matters.Key experience includes: • Vendor or supplier management within technology environments (cloud, infrastructure, telco, platforms), • Strong understanding of contract structures, commercial terms, and vendor obligations, • Experience working with Procurement, Legal, and Finance stakeholders, • Ability to interpret performance data (KPIs, SLAs) and drive action, • Confidence to challenge vendors and manage difficult conversations, • Real impact: Direct influence over vendor performance and cost across a large technology estate, • Exposure: Work closely with senior stakeholders across Technology, Procurement, and Finance, • Complexity: Engage with multiple vendors across infrastructure, cloud, and platform services Lorenz Pasch at Hays Recruitment. My mobile number and email are available on my LinkedIn profile. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. \n As part of Places for People Group, PfP Students are experts in providing facilities management solutions for university campus buildings and student accommodation. Our service is focused on our partnership approach with our clients and the student experience. \n So, what are you waiting for? Join a community that cares about you! \n More about the team \n Reporting to the Hard Services Manager, the Maintenance Technician will work as part of the wider PfP Students team to ensure the provision of safe accommodation for the occupiers in accordance with the Client's requirements as set out in the Service Level Agreement (SLA) \n More about your role \n This role requires a skilled, responsible, and diligent individual to play a key role in delivering planned and reactive maintenance. On a daily basis, you will ensure the PPM programme and the life cycle replacement schedule are completed on time and in line with performance requirements. This role is based across - South Kensington, White City and Battersea and operates a 40 hour working week. The hours for this role at 10am - 6pm. \n At Places for People, are we committed to a safe working environment, so a basic DBS check is mandatory. \n More about you \n The ideal candidate will have: \n\n • Electrical / Mechanical Experience\n, • HVAC\n, • Facilities Maintenance Experience,\n, • Competitive salary\n, • Excellent holiday package – 28 Days + Annual Leave\n, • Private Pension\n, • Bonus Scheme\n, • Training and development \n What's next? \n If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. \n As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. \n We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. \n If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . \n We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. \n \n If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding \n At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. \n We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. \n By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities \n \n

Commercial Gas Engineer - Edinburgh - Salary up to £50,000 DOE CBW have a new opportunity for an experienced Commercial Gas Engineer to join a leading facilities company on a permanent basis covering Edinburgh and Fife. You will be responsible for delivering excellent service standards, while meeting SLA agreements and adhering to maintenance schedules. Key Responsibilities: Carry out planned, reactive, and emergency maintenance on gas appliances and associated systems Support plumbing and other tasks where/if required Diagnose faults and complete repairs within contractual timescales Complete all documentation and certification accurately and on time Person Specification: Qualified to City & Guilds Level II/III or equivalent Commercial gas qualifications: COCN1 or CODNCO1 (CCN1), TPCP1 & TPCP1A, ICPN1, CIGA1, CDGA1, CORT1 Domestic gas qualifications Experience with HVAC systems, including air handling units would be beneficial but not essential Knowledge of health and safety and safe working practices Salary & Benefits: Salary up to £50,000 DOE 25 days holiday plus bank holidays. Fully equipped company van (personal use optional). Generous overtime rates. Company pension scheme. TPBN1_UKTJ

Service Manager Grantham £50,000 to £55,000 + Company Vehicle + Benefits NEOS Engineering are currently working with a growing and well-respected machinery dealer who are looking to appoint an experienced Service Manager to lead their aftersales and engineering function. This is a fantastic opportunity for a driven Service Manager who understands heavy plant machinery and thrives in a fast-paced operational environment. The Role As Service Manager, you will be responsible for overseeing the full service operation including workshop and field engineers. Your responsibilities will include: Managing and developing a team of service engineers Overseeing workshop and field service scheduling Ensuring high levels of customer service and SLA delivery Driving service revenue, profitability and utilisation Managing warranty processes and technical support Maintaining high standards of health & safety and compliance Working closely with parts and sales departments to ensure seamless customer support The Candidate We are looking for someone who: Has strong experience within heavy plant / construction machinery Has previously managed workshop and/or field service teams Is commercially aware and understands service P&L performance Has strong organisational and leadership skills Is confident dealing with customers and resolving technical issues Comes from a mechanical and/or electrical engineering background What's on Offer £55,000 basic salary Company vehicle Long-term opportunity with a growing dealer Senior leadership role with autonomy Supportive and forward-thinking business This is an excellent opportunity for an experienced Service Manager looking to take ownership of a growing service department within a reputable machinery business. TPBN1_UKTJ

About Envision Envision Energy is a world-leading green technology company that provides renewable energy solutions for global enterprises, governments, and institutions. Encompassing three major business sectors - Smart Wind Turbines, Energy Storage, and Green Hydrogen Solutions, Envision Energy collaboratively constructs comprehensive solutions for energy transformation. Envision Energy has received several accolades for its sustainability performance, including the EcoVadis Gold Medal and the CDP “A-List”. It was also recognized in Fortune's “Change the World” list and ranked among the top 10 smartest companies by the MIT Technology Review. Today, Envision Energy leverages its global network of R&D and engineering centers across China, the United States, UK, France, Germany, Denmark, etc. to continuously lead global green technology development. Envision Energy joined the Science Based Targets initiative (SBTi) and committed to achieving the "Business Ambition for 1.5°C" in 2021. It has achieved carbon neutrality across its global operations by 2022 and will achieve carbon neutrality throughout its value chain by 2028. Key Responsibilities • Establish and maintain strong service relationships with customers, ensuring clear communication and full alignment with service contracts, SLAs, and LTSA requirements., • Plan, govern, and execute O&M activities in compliance with contractual obligations, safety regulations, and applicable standards., • Develop, own, and embed a strong safety culture across the Envision BESS Business Unit, ensuring safety leadership at all organizational levels., • Identify, prioritize, and resolve issues impacting product and system performance; proactively define recovery plans and lead execution to restore normal operations., • Lead internal and external root cause analysis and management of change activities, ensuring sustainable corrective and preventive actions., • Provide site support leadership and coordinate subcontractors and service vendors to ensure effective and compliant maintenance execution., • Oversee the planning and execution of preventive and predictive maintenance activities in collaboration with regional service teams., • Manage on-site spare parts and spare unit inventories, ensuring availability, cost control, and timely replenishment., • Monitor and govern subcontractor performance, ensuring compliance with OEM requirements, contractual obligations, and warranty conditions., • Own O&M budgets and drive cost efficiency while maintaining the highest standards of safety, reliability, and service quality., • Promote operational excellence and best practices across the organization, driving standardization and continuous improvement., • Ensure all maintenance activities are properly planned, executed, and documented within CMMS systems, with strong data quality and governance., • Monitor, analyze, and drive achievement of service KPIs and SLA commitments across all operational sites., • Lead escalation management for critical incidents, operational risks, and customer-impacting events., • Ensure service scope, SLAs, LTSA agreements, O&M strategies, and resource plans are clearly defined, approved, and consistently implemented. Role Requirements • Bachelor’s degree or higher in Engineering, Operations Management, or a related technical discipline., • Minimum of 12 years’ experience in operations, maintenance, or service delivery roles, including senior management or director-level leadership experience., • Proven ability to lead and manage large, multi-disciplinary teams in complex, multi-site operational environments., • Strong expertise in asset management, maintenance strategies, and O&M best practices across the asset lifecycle., • Demonstrated experience in the implementation, governance, and optimization of CMMS/EAM systems., • Solid technical knowledge of electrical equipment and systems, including AC/DC systems, low- and medium-voltage infrastructure, power conversion systems (PCS), and battery energy storage systems (BESS)., • Experience in customer-facing service delivery roles, including contract management, customer support, and handling critical operational situations., • Background in industrial, energy, infrastructure, or other large-scale technical operations environments., • Working knowledge of industry frameworks and standards such as ITIL, ISO 55000, ISO 20000, or equivalent., • UK-based, with a valid driving licence preferred.

M&E Data Centre Shift Manager Location: Onsite - Croydon Salary: £65,000 Shift Pattern: Continental Shift Pattern We are looking for a M&E Data Centre Shift Manager to join the Critical Environments team at a Data Centre in Slough. This is a key operational role within a 24/7 critical environment, responsible for ensuring business-critical systems operate safely, reliably, and in line with strict SLA and KPI requirements. Key Responsibilities: * Deliver planned preventative maintenance (PPM) and reactive maintenance across mechanical and electrical systems * Maintain all critical building systems including UPS, generators, HV/LV systems, PDUs, CRAC units, and BMS * Respond to alarms, faults, and breakdowns, ensuring rapid and effective resolution Act as an HV Authorised Person in line with contract requirements • Previous shift management experience Ensure environmental conditions (temperature & humidity) are maintained at all times * Complete all maintenance documentation, shift logs, and reports accurately and on time * Prepare and adhere to RAMS and Permit to Work systems * Supervise subcontractors, ensuring compliance with H&S and site procedures * Promote a professional image and maintain strong working relationships with client representatives Requirements: * City & Guilds / NVQ Level 3 in Mechanical, Electrical or Building Services Engineering * HV Authorised Person (or able to achieve) * 18th Edition Wiring Regulations (BS7671) * Proven experience working in critical environments (data centres essential) * Strong working knowledge of generators, UPS, HVAC, BMS, and electrical distribution systems * Excellent understanding of health & safety procedures * Strong communication skills and ability to remain calm under pressure If you're an experienced Data Centre Technician and want immediate consideration please send your CV to JBRP1_UKTJ

Description We are looking for a Management Accountant to join our Commercial Finance team, you will be responsible for producing monthly management accounts across our key client contracts including joint venture contracts, covering profit and loss account, balance sheet, cash flows, variance analysis, key performance indicators and supporting commentaries in line with agreed SLA and reporting deadlines. Key Responsibilities • Produce financial statements including P&L accounts, cash flows, variance analysis and commentaries, • Work with commercial colleagues to produce the budgets and forecasts for the contracts, monitoring performance against agreed targets and KPIs, • Provide accurate and meaningful analysis to the Commercial Finance Manager and sup-porting data to assist with key decision-making at contract level, showing a thorough understanding of the contract, including joint venture arrangements where applicable, • Be responsible for the production of the contract management accounts and reporting model in line with required deadlines, • Work collaboratively as a member of the Contract Finance Team to ensure the execution of the strategic and operational objectives that apply to own area of internal reporting responsibility, • Support Projects as designated, including involvement in joint venture reporting requirements, • Ensure compliance with all financial controls, processes and regulatory framework, including adherence to joint venture agreements and governance requirements, • Proactively own and resolve issues including any business non-compliance through adopting a flexible approach and the creation of innovative solutions, which maintain an acceptable balance between risk, reward, and compliance, • Proactively identify improvements (through root cause analysis), making recommendations and successfully implementing new ways of working gaining the full support of stakeholders and colleagues alike, • Maintain consistent communication with commercial teams, build strong working relationships and ensure alignment on financial performance and business objectives, • Prepare and deliver monthly management accounting packs to commercial teams, presenting key financial insights, variances, and actionable recommendations, • Qualified/Studying (ACA / CIMA / ACCA), • Accounting experience, ideally in a commercial finance role, • Intermediate / advanced Excel, Power Point and Word, • Excellent understanding and working knowledge of accounting and reporting systems, applicable legislation and the statutory and regulatory framework, • Problem solving and analytical skills, • A continuous improvement mentality with the ability to challenge existing processes JBRP1_UKTJ

Healthcare Travel Team Lead Are you an experienced Business Travel Manager or a Team Lead with experience within corporate travel, looking for your next challenge? Do you have any experience managing Pharmaceutical or Healthcare accounts? Do you have hands-on experience with Sabre for ticketing, reissues, refunds, and schedule changes? A leading international business travel company in London is expanding their specialist Pharmaceutical team and seeking a Business Travel Manager to lead a growing global team of Business Travel Consultants on this dedicated Pharmaceutical account. This team delivers high-touch, end-to-end, compliance-driven travel arrangements for both individual travellers and corporate group clients. If you are passionate about inspiring your team, have good understanding of strict regulations and compliances within Pharmaceutical travel please apply now! Key Responsibilities: • Lead, mentor, and support a global team of Business Travel Consultants., • Provide daily line management, performance monitoring, and development support., • Conduct regular 1:1 meetings, team meetings, and performance reviews., • Identify training needs and deliver coaching and development programmes., • Support onboarding and training for new team members., • Collaborate with the Head of Department and HR to optimise staffing levels, shift patterns, and operational coverage., • Ensure adherence to standard operating procedures (SOPs) and identify opportunities for process improvement., • Serve as the primary escalation point for clients and internal teams., • Manage end-to-end travel arrangements in line with compliance requirements., • Coordinate travel for employee relocations, families, and guest travel., • Build and maintain strong client relationships, ensuring exceptional service standards., • Negotiate competitive rates with airlines, hotels, and ground suppliers., • Attend client and internal meetings (virtual and in-person) as required., • Ensure all travel bookings comply with industry regulations and internal compliance frameworks. Required Experience: • Proven operational management experience within corporate travel or meetings & events., • Experience managing Pharmaceutical or Healthcare accounts., • Good understanding of strict regulations and compliances within Pharmaceutical travel, • Strong understanding of compliance requirements in corporate travel., • Excellent leadership and people management skills., • Exceptional communication and relationship-building abilities., • Extensive experience with Sabre GDS., • Advanced knowledge of fare types and ticketing, including Published, Nett, and NDC fares., • Strong hotel product knowledge, including rates, room types, and supplier negotiation., • Ability to manage urgent and short-lead requests within SLA. Package & Benefits: • Competitive salary dependent on experience, • Monday - Friday, 8:30am - 6:00pm (37.5 hours per week), • Fully remote or hybrid working options Interested? To apply for the position of Business Travel Manager, please click "Apply" and submit your CV. This role is managed by: Regis Email: Tel: Please note: only candidates meeting the shortlisted requirements will be contacted.

ElectricalSupervisor Client Direct -High End Residential - Waterloo, Central London £60,000 per annum Are you an experienced Engineering Supervisor within high-end residential or mixed-use environments? Are you M&E qualified with strong compliance knowledge? Fantastic opportunity to work directly for a property management organisation overseeing multiple high-end residential buildings within a prime area. This role will lead the engineering team and ensure full delivery of maintenance, compliance, and life safety systems across the estate. Hours of Work • Monday to Friday 08:30am to 17:30pmKey Duties & Responsibilities, • Lead and manage day-to-day engineering operations across multiple residential buildings, • Oversee all M&E systems including HVAC, lighting, life safety, access control, and water systems, • Ensure all plant and systems are maintained, • Manage PPM schedules and reactive maintenance, ensuring tasks are completed within SLA, • Maintain accurate asset registers, compliance records, and engineering documentation, • Ensure full compliance across fire safety, water hygiene (L8), electrical systems, lifts, and HVAC, • Support and implement risk assessments including fire and water, ensuring remedial actions are completed, • Manage and monitor all hard services contractors, ensuring KPI and SLA performance, • Lead fault finding, root cause analysis, and implement preventative solutions, • Line manage engineering team including training, appraisals, and development, • Support lifecycle planning, capital works, and technical upgrades, • Monitor energy usage and support sustainability initiatives, • Work closely with front of house and operations teams to minimise resident disruption, • Provide technical support for commercial/retail units within the buildings, • Participate in on-call rota and provide emergency support when requiredRequirements, • Mechanically or electrically qualified (C&G, NVQ, Apprenticeship or equivalent), • Health & Safety qualification (IOSH / NEBOSH preferred), • Strong knowledge of statutory compliance (L8, EICR, SFG20, LOLER, PUWER), • Experience managing contractors and in-house engineering teams, • Familiar with CAFM systems and maintenance platforms, • Strong fault-finding and problem-solving ability, • Excellent communication and leadership skillsPlease send CV to Katie to CBW Staffing Solutions for more information. JTRA1_UKTJ

Mobile Fabric Plumber Client Direct - Retail / Warehouse Facilities Wales / Midlands £30,000 to £35,000 We are seeking a proactive and skilled Mobile Fabric Plumber to join a well-established, fast-growing private self-storage provider with a strong presence across South Wales and the Midlands. This is a fantastic opportunity to join a company with ambitious expansion plans, offering variety, stability, and excellent work-life balance. Youll be responsible for carrying out planned and reactive maintenance across self-storage facilities, office complexes, and retail parades throughout the UK. No two days will be the same, making this an ideal role for a multi-skilled tradesperson who enjoys independent working and variety. Duties: General Building Maintenance: Roofing, cladding, repairs, and fabric maintenance Plumbing: Repairs, maintenance, and general installations Joinery & Carpentry: Repairs, fittings, furniture assembly, and removals Internal Works: Tiling, painting & decorating, carpeting External Works: Paving, drainage works, grounds maintenance, site clearance, pressure washing Operational Support: Liaising with site teams to minimise disruption and ensure smooth operations Record Keeping: Using IT systems to log completed works and associated expenditure Health & Safety: Conducting point-of-work risk assessments and maintaining compliance with procedures Working Pattern: Monday to Friday 08:00 16:30 40 hours per week Package: £30,000 £35,000 Salary Company Vehicle or Fuel Allowance (40p per mile) 20 Days Holiday + bank holidays Your Birthday Off Free Storage Unit for You or Your Family Recognition Programmes £250 Employee Referral Reward Free On-Site Parking Requirements: Minimum 3 years experience in a building trade or property maintenance role NVQ Level 2 / 3 in Plumbing and Heating Full UK Driving Licence Ability to work independently and as part of a team Strong organisational skills with the ability to meet KPI/SLA deadlines Competent in using IT systems for job logging Good understanding of health & safety procedures Strong communication skills TPBN1_UKTJ

Werelooking for a Platform Engineer with strong site reliability principles to join our Platform team.Youllfocus onmaintainingand improving production reliability, automating operational tasks, and enhancing our observability stack.Youllwork closely with SREs, support engineers, release managers, and incident managers to ensureour systems meet SLIs, SLOs, and SLA targets. Key Responsibilities Maintain and optimise production environments in AWS (EKS, EC2,RDS/Aurora, S3). Develop andmaintainInfrastructure as Code using Terraform andconfiguration management with Ansible. Enhance monitoring, logging, and alerting using the Grafana stack(Prometheus, Loki, Tempo). Participate in incident management, root cause analysis, andpost-incident reviews. Implement automation to reduce manual operational tasks and improverecovery time. Contribute to the definition and tracking of SLIs, SLOs, and errorbudgets.

Key responsibilities include: Conducting 5 remote OH assessments per day Producing clear, concise fitness-for-work reports within SLA Managing a range of case types including: Management referrals Active care referrals Work health assessments Advice calls and follow-ups Providing guidance to employ

Are you looking to join a successful and growing organisation who are committed to creating a great safe place to work where all employees have the opportunity to contribute, grow and develop? We are looking for a Sales Executive to join our team in Bordon who will drive sales and order winning activities by actively promoting Portakabin products and services. As a Sales Executive you will play a pivotal role, supporting commercial colleagues by managing administrative tasks related to order-winning activities and contribute to business development by promoting Portakabin products and services. Role Details: • Annual salary up to £30,000 dependent on skills and experience. Plus, up to £7,000 commission per annum, • Role based: Bordon, GU35 0JB, • Contract type: Permanent, • Annual leave of 25 days per annum plus bank holidays and opportunity to buy an additional 5 days each year. • Execute all commercial administrative activities accurately and efficiently., • Collaborate with team members and colleagues across different teams to provide business development, commercial and administrative support aimed at achieving order targets at agreed margins., • Support onboarding and provide on-the-job training for new team members as required., • Identify and resolve issues promptly, escalating where necessary to improve processes and share learning., • Prioritise customer service to maximise customer satisfaction and ensure continuity of service for future order winning opportunities., • Collaborate with colleagues to understand and confirm stock availability, refurbishment and fit out details., • Collaborate with customers and internal teams to expedite collection of outstanding customer payments., • Maintain effective relationships across teams and respond to administrative queries through appropriate communication channels., • Quotations are prepared and collated accurately and followed up with customers on time., • Customer enquiries are responded to promptly within agreed SLA timelines., • Customer information is maintained up-to-date and accurate in internal systems., • Stock records are kept accurate and regularly updated., • Customer cash collection targets met through timely customer payments., • Structured business development campaigns are conducted to meet order targets., • Contributory pension including life insurance benefit, • A range of dedicated health and wellbeing services, • A chance to give back to your community with an annual volunteering day, • Cycle to Work Scheme, • Employee Benefits Program (Discounts at 100s of shops, gyms, restaurants and even holidays!), • Learning & development opportunities and resources, • Opportunity for career progression We are looking for someone who has: • Administrative experience in a customer service environment., • Experience in a target driven environment., • Experience of business development activities e.g. inbound or outbound calling activity, • Minimum GCSE or Equivalent level of education including Maths and English., • Competent in using Microsoft packages including MS Excel, Word and PowerPoint.

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. As part of Places for People Group, PfP Students are experts in providing facilities management solutions for university campus buildings and student accommodation. Our service is focused on our partnership approach with our clients and the student experience. So, what are you waiting for? Join a community that cares about you! More about the team Reporting to the Hard Services Manager, the Maintenance Technician will work as part of the wider PfP Students team to ensure the provision of safe accommodation for the occupiers in accordance with the Client's requirements as set out in the Service Level Agreement (SLA) More about your role This role requires a skilled, responsible, and diligent individual to play a key role in delivering planned and reactive maintenance. On a daily basis, you will ensure the PPM programme and the life cycle replacement schedule are completed on time and in line with performance requirements. This role is based across - South Kensington, White City and Battersea and operates a 40 hour working week. The hours for this role at 10am - 6pm. At Places for People, are we committed to a safe working environment, so a basic DBS check is mandatory. More about you The ideal candidate will have: Electrical / Mechanical Experience HVAC Facilities Maintenance Experience, A C&G Guild2391 qualification is desired though not essential The benefits We are an ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: Competitive salary Excellent holiday package 28 Days Annual Leave Private Pension Bonus Scheme Training and development Extra perks including huge discounts and offers from shops, cinemas and much more. For more Information, please download the attached Job Profile. What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of ourcommitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . W e understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communitiesc272c101-f45c-4783-b4a0-50ad222b87c0

Important High Level Summary Notes Please read the below high-level overview carefully, and if this position is of interest please contact me directly for a chat - my details are below: Lorenz Pasch at Hays Recruitment. My mobile number and email are available on my LinkedIn profile. In order to proceed with an application for this position, you must be able to demonstrate: • Direct experience managing technology vendors or MSPs in an enterprise environment, • Strong involvement in contract lifecycle management (renewals, obligations, commercial terms), • Experience challenging suppliers on performance, service quality, and commercial outcomes, • Ownership of SLA/KPI frameworks, vendor scorecards, and performance reporting The Role Hays is a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading techn...

The Role: Account Director Location: Flexible – National Remit Salary: £75,000 + Bonus + Car Allowance + Benefits Sector: facilities Management / Industrial Equipment I am delighted to be working with a forward thinking and innovative business with an enviable client list. Thanks to an incredible track record for growth, and new contract wins mobilising very soon, we are looking for an Account Director to join the Senior Team. As Account Director you will need strong operational and client relationship expertise. This senior role will oversee key client partnerships, ensuring service excellence, operational efficiency, and long-term customer satisfaction. Exposure to client accounts that are National, multi-site businesses is a must and understanding retail clients would be a huge bonus. Key Responsibilities: • Lead client partnerships, acting as the primary point of contact for a major account., • Ensure contract delivery, SLA performance, and high-quality service standards are consistently met., • Work closely with operations teams to align delivery processes with client expectations., • Identify opportunities to improve service delivery and operational performance., • Manage account budgets, forecasts, and reporting with accuracy and transparency.

Covering a site in Maidenhead with a secondary site in Sittingbourne, Kent - Van provided. Role summary: Electrical Engineer to work with the Account Manager and support clients facilities teams, carry out daily checks of all assets across the sites, completing PPM, Reactive tasks, compelling reports, managing contractors, Permits, RAMS, HSE & and providing engineering knowledge to the team. The role is currently for a full-time engineer to manage 3 sites at two locations travelling between sites via a vehicle provided. Day to day duties for this role include but are not limited to. To complete all PPMs within SLA. Carry out reactive task. Operate all systems within the facility in a competent, effective and efficient manner. The control of all activities relating to the technical and efficient operation of the installed building systems including all MEP assets and compliance with statutory regulations. Willingness to work flexible schedules, including extended or non-standard hours, to ensure optimal service delivery and client satisfaction. Attend weekly operations meetings, client meetings as requested within a professional, effective manner. Manage the clients CAFM systems, keeping within green SLAs & KPIs, ensure updates are added and with sufficient data. To assist the Account Manager in completing the Monthly and Quarterly Engineering Report ensuring that significant events or activities are noted. Ensure the asset database is correct and up to date. Management of onsite critical spares including maintaining site stock register and monthly auditing. Compilation of incident & near miss reporting and after-action reviews for any critical incident. Ensure all operational issues are brought to the Account Managers & Customers attention and provide all relevant reports with recommendations. Proactively promote a Safety First culture in line with the JLL Cardinal Rules of Safety are adhered to. Act as Primary point of contact for all engineering related matters from the client teams. Ensure that the Contract efficiently meets all the relevant KPI & SLA requirements. Taking ownership of the clients needs and purse good communications with the customer in order to build a stable relationship. Always carry out the works requested in a professional and proactive manner. To communicate clearly and effectively with your manager and clients always. Proactively assisting the management team to produce quotations by giving accurate and good quality information where extra works are identified. To provide accurate time sheet information weekly and on time. To ensure that the Company is always presented in a good light. To escalate any major site issues or incidents to your line manager asap once noticed. Essential skills, knowledge, and experience: C&G Level 2 and 3 Diploma Electrical Installation C&G 2360 Parts 1 & 2 or 2330 Levels 2 & 3 Test & Inspection 18th edition certificate Basic plumbing skills Strong Electrical & Mechanical Maintenance experience Knowledge of heating and air conditioning systems Knowledge of building fabric and experience in carrying out basic fabric reactive repairs when required. Sound understanding and experience of meeting Health & Safety obligations with regards to maintenance activities. Have good communication and organisation skills. Have a positive can do attitude. Ability to work on own or as part of a team TPBN1_UKTJ