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Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role... Are you a qualified electrician and looking for an environment where your skills can truly make a difference? Warner Bros. Studios Leavesden is looking for a confident and organised Assistant Lead Electrician to help lead the charge in maintaining, modifying, and installing electrical systems across our iconic studio site. In this hands-on role, you’ll support the Lead Electrician in managing a skilled team of electricians and coordinating subcontractors who maintain critical WB assets. You’ll be the go-to person for monitoring productivity and ensuring safe working practices are upheld across the board. You’ll play a key part in organising workflows, coaching team members, resolving issues, and acting as a vital link between cross-functional teams and management. You’ll also assist with general maintenance tasks or delegate them to in-house teams or contractors. From reactive callouts to planned maintenance, you’ll help ensure the studio is always ready for action. If you're a natural organiser with technical know-how and a passion for keeping things running behind the scenes, we want to hear from you! Your Role Accountabilities... • Plan, organise, and execute planned and reactive maintenance tasks., • Reporting progress and updates via all media outlets provided., • Keep accurate records, including sign-off sheets, compliance records, and Planon updates., • Monitor H&S compliance, such as correct PPE being worn., • Ensure that the site's electrical and mechanical equipment is looked after in such a way as to maintain continuous operation and legal compliance., • Operating and maintaining mechanical systems via the BMS., • Supervise, instruct, and be able to carry out small installation works and modifications to existing systems and/or any other asset installation required., • React to all emergencies with a view to implementing a permanent fix or a temporary safe fix to reduce downtime, working through an escalation process for a quick resolution., • When needed, back-fill the Lead Electrician and oversee and manage in-house rotas, holiday requests, sickness cover, time & attendance, making sure that we have adequate support for business needs., • Audit and review of all stock levels, ensuring critical spares and operational spare parts are always kept in stock. Qualifications & Experiences... • Use and maintenance of site plant equipment, such as MEWPS (training provided), • Trailers and forklift experience (training provided), • Working knowledge of industrial and commercial systems., • Technologically proficient with a good working knowledge of Electrical and Automation systems., • Knowledge of the Building Management System (BMS) system (training provided)., • Full working knowledge and adherence to H&S standards., • Interpret drawings and building specifications for fault finding and additional installations., • Full UK driving license Aspirational Qualifications & Experiences... • Fully qualified ‘Approved Electrician’ with AM2 and City & Guilds 236-2 or equivalent., • BS7671 18th Edition Electrical Wiring Regulations Accreditation., • Electricity Supply Regulations awareness., • Electricity at Work Act awareness., • JIB/ECS card., • 2391, inspecting and testing would be advantageous., • NVQ Level 3 Business Overview Warner Bros. Studios Leavesden (WBSL) is a world-class film and TV studio offering one of the largest facilities in the UK. The purpose-built studio site is home to 20 sound stages, production offices, workshops, an indoor water tank, and an extensive, clear-horizon backlot. WBSL includes the on-site production rentals business, Warner Bros. Set Lighting & Rigging, which provides the industry with state-of-the-art lighting equipment, scaffolding, and production supplies for stage and location shoots worldwide. In addition, Warner Bros. De Lane Lea, based in London, provides picture and sound post-production services for film and TV, and has a dedicated Dailies department on the lot at WBSL. Warner Bros. Leavesden Park, adjacent to the Studio, offers modern and flexible office space for productions and is home to The WonderWorks, a bespoke childcare facility available to those working on site. With a range of services including an on-site gym, café, and wellbeing room, WBSL provides the perfect home for productions and has become the studio of choice for many filmmakers worldwide. #SO Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at ___ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our ___ for instructions to submit your request.

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide. Your New Role… The Contact Centre at Warner Bros. Studio Tour London delivers world-class visitor engagement, ensuring that our visitor experience across tours and retail, from the first contact point to the last, exceeds expectations and encourages repeat visits. Within the Contact Centre our Customer Services team provide the first point of contact for enquiries within visitor experience and retail, both in-store and online. As Customer Services Team Lead you will be responsible for the smooth, efficient and safe running of this Team. You’ll lead the team in ensuring that customer and visitor experience from first point of contact to the last exceeds expectations and encourages repeat visits. You’ll support case volume, reporting and record maintenance and ensuring core KPIs are met. The role will support internal staff engagement programmes and will deputise for senior management where appropriate. Key Responsibilities • Lead the team through example, ensuring operational readiness and adherence to highest standards of customer service. Motivate and lead, projecting positive attitudes, • Work closely with Visitor Experience management team to develop and implement operational procedures to enhance visitor and customer experience, • Coach, develop and manage team, deliver training and onboarding as appropriate, • Support monitoring and reporting on visitor and customer feedback, including online reviews and feedback forums, • Operate and support internal staff engagement initiatives and activities in line with core company principles, • Champion the visitor, ensuring that the team consistently delivers levels of excellence in customer service, from the first contact point to the last, exciting visitors, exceeding their expectations, and encouraging repeat visits, • Provide support across the wider Contact Centre, working closely with the Visitor Services Team Leads to ensure consistent service delivery, including weekend coverage as required Essential Skills Required • Proven track record working in a customer services or equivalent environment (2+ years) ideally within Visitor Attractions or Retail, • Previous experience using a CRM or inventory management system, • Previous supervisory experience, • Strong attention to detail, • Advanced verbal communication skills, • Excellent written communication skills, • Patient and approachable with the ability to manage a team with diverse skills and experience, • Proven track record in problem solving and confident in making decisions, • IT skills with a sound knowledge of Microsoft Office., • Demonstrable track record of working to own initiative to test and review new ideas., • Awareness of health and safety regulations. Working pattern: This role is full time (40 hours a week), working shifts. Due to the varied nature of a visitor attraction, regular weekend and evening work will be required, across a seven-day rota. Because we never stand still, a high level of flexibility is required to suit the needs of the business. This can include working weekends, bank holidays, school holidays and late evenings, in rotation with other team members. #T&R Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at ___ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our ___ for instructions to submit your request.