Client Services Director - UK&I
22 days ago
London
Client Services Director – UK&I Location: London (UK&I remit) Shape the future of enterprise client partnerships across the UK & Ireland. The Opportunity At Harvey Nash, we’re one of the most recognised and respected names in tech recruitment, partnering with an exceptionally rich client base, from hyper-growth scale-ups to globally established brands. As part of our continued growth across our Enterprise & Workforce Solutions offering, we’ve created a brand-new Client Services Director role for the UK&I. This is an opportunity to step into a high-impact, strategic leadership position, built for growth, not replacement, where you’ll own and evolve some of our most important client relationships. Why This Role Stands Out • A newly created, strategic leadership role with real scope to shape direction, • Ownership of a rich UK&I client portfolio across leading global brands, • Significant commercial runway with investment to expand market share, • High visibility and influence across UK&I and global leadership teams, • Multi-service impact across Recruitment, MSP, RPO and Talent Advisory, • The opportunity to build, lead and scale a high-performing team, • Backed by a brand with strong momentum, investment, and long-term partnerships What You’ll Be Doing You’ll lead the strategy, growth, and delivery of a portfolio of enterprise clients across the UK & Ireland, driving value, performance, and long-term partnership success. • Own and evolve account strategy: Shape the direction and success of key client relationships, • Drive commercial growth: Unlock opportunities through strategic account planning, whitespace analysis, and value-led selling, • Lead multi-service delivery: Orchestrate solutions across recruitment, MSP, RPO, and advisory, • Build trusted partnerships: Act as a senior advisor to stakeholders, influencing workforce and organisational strategy, • Deliver operational excellence: Ensure high performance across SLAs, KPIs, compliance, and scalable delivery models, • Leverage data and insight: Use analytics and reporting to optimise performance, forecast growth, and improve client outcomes, • Lead and inspire: Build, coach, and develop a high-performing Client Services team Who You Are • A proven leader within recruitment, MSP, RPO, or workforce solutions environments, • Commercially driven with a strong track record of growing and managing complex enterprise accounts, • Skilled in value-led selling and influencing senior stakeholders, • Deep understanding of talent delivery models, operations, and compliance, • A strategic thinker with an analytical mindset and a passion for continuous improvement, • A collaborative, authentic leader who builds high-performing, accountable teams Why Harvey Nash Harvey Nash is a global leader in technology recruitment and workforce solutions, trusted for our quality, integrity, and innovation. Here, you’ll have the platform, backing, and autonomy to make a genuine, lasting impact, for your clients, your team, and your own career.