Director of Client Solutions - Remote (UK)
12 hours ago
Ashton-under-Lyne
Director of Client Solutions Department: Client Solutions Reports To: VP of Client Solutions Location: London, UK (Remote), Job type: Contract About Adapt: Adapt is redefining media localization by blending AI technology with human creativity and expertise. We are a collaborative, curious, and people-first team that believes innovation works best when grounded in empathy, quality, and trust. We love tech but we value humanity more. Position Overview: As Director of Client Solutions, you will own the end-to-end client experience from pre-sales discovery and solution design through delivery, billing, and long-term account growth. This role sits at the intersection of clients, production, technology, and finance, ensuring that Adapt’s AI-powered localization solutions are delivered with clarity, quality, and scalability. This is a highly cross-functional leadership role suited for a strategic operator who thrives in fast-moving startup environments, can balance creative and technical considerations, and excels at turning complex client needs into executable, high-quality outcomes. Key Responsibilities: Client Strategy & Pre-Sales • Lead client discovery to understand goals, success criteria, timelines, risks, and technical requirements., • Advise clients on AI dubbing and localization strategy, including content suitability, creative approach, and rollout planning., • Support pre-sales efforts through solution design, demos, samples, and POCs Scoping, Quoting & Commercial Alignment • Own project scoping, pricing, and proposal development using standardized questionnaires and SOW templates., • Ensure legal and commercial readiness (NDAs, MSAs, SOWs, payment terms)., • Lead client kickoffs and onboarding, confirming scope, timelines, communication plans, and success metrics., • Act as the primary escalation point for complex projects during ramp-up or high-risk phases., • Define reporting cadence and maintain clear client visibility throughout delivery. Operational & Cross-Functional Leadership • Partner closely with Operations, Production, Engineering, and Finance to ensure smooth execution., • Set up internal project infrastructure, workflows, and documentation across tools and platforms., • Identify risks, dependencies, and process gaps early and drive resolution. Billing & Revenue Support • Maintain billing trackers with accurate project and financial documentation (quotes, SOWs, invoices, payment timelines)., • Collaborate with Finance in bi-weekly billing reviews to ensure alignment and timely revenue collection., • Support client AP onboarding and follow up on payments in line with agreed terms. Client Success, Growth & Retention • Monitor account health, delivery performance, and client satisfaction., • Identify upsell and expansion opportunities aligned with client needs and platform capabilities., • Support renewals and long-term client partnerships through performance insights and strategic planning. Process & Enablement • Develop and maintain Client Solutions playbooks, workflows, templates, and training materials., • Contribute to tooling improvements, automation, and scalable operating models., • 5+ years of experience in media localization, dubbing, or related media services preferably in Account Management capacity., • Proven experience working with major studios, platforms, or enterprise content owners., • Excellent project and stakeholder management skills., • Ability to translate complex creative and technical requirements into clear execution plans., • Strong written, verbal, and presentation skills, • Comfortable working in fast-paced, ambiguous startup environments., • Ability to work collaboratively in a global, cross-functional team and manage multiple projects simultaneously., • Proficiency with tools such as Excel, PowerPoint, documentation tools, and workflow diagrams., • Curiosity and passion for AI technology related to text-based subtitling and dubbing products., • Commitment to maintain confidentiality regarding client information and assignments., • A home office setup is required. Preferred Qualifications: • Experience working with YouTube creators or digital-first content., • Prior startup or scale-up experience., • Exposure to AI-powered media workflows or emerging localization technologies., • Proficiency in other spoken languages is a plus! Why Join Us? • Opportunity to work at the intersection of AI technology and media., • Collaborative and inclusive work environment., • Professional development and growth potential within the company., • Stock options