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A leading secure digital solutions provider in Farnborough seeks a Senior Infrastructure Engineer.The role demands UK security clearance and involves maintaining secure environments, supporting cloud services, and managing ticketing systems.Ideal candidates are team players with expertise in Windows

Birchwell Associates is partnering with a leading data centre operator to hire a Data Centre Engineer for their Farnborough site. This is a client-facing, hands-on role supporting day-to-day operations within a high-availability environment, working closely with internal teams and external suppliers to ensure optimal performance and service delivery. Key Responsibilities Support the daily operation of the data centre, ensuring uptime, security, and efficiency Monitor BMS and infrastructure systems, responding to alerts and incidents Manage and resolve tickets via helpdesk systems, including change requests and incidents Provide remote hands support, including rack installs, hardware deployments, and cabling Install and manage structured cabling and cross-connects Work with third-party suppliers across facilities and technical services Assist with deliveries, logistics, and on-site inventory management Contribute to ongoing operational improvements and general data centre tasks Requirements Minimum 2+ years experience working in a data centre environment Strong understanding of server hardware, structured cabling, and physical infrastructure Experience using helpdesk or ticketing systems Good knowledge of IT infrastructure and basic networking concepts Familiarity with BMS systems and monitoring tools Proven ability to deliver high-quality, client-facing support Strong communication skills and a proactive, organised approach Proficient in Microsoft Office tools (Word, Excel, SharePoint) Desirable Understanding of data centre best practices and operations Experience in cabling design and deployment Knowledge of networking, switching, and routing Exposure to power, cooling systems, and data centre SLAs Additional Information Must be able to commute to Farnborough (site-based role) Participation in an on-call rota (1 in 3 weeks) required Must be eligible for security clearance (BPSS or higher) Benefits Performance-related bonus Private medical insurance Company pension Life insurance and income protection On-site parking and company events TPBN1_UKTJ

1st/2nd Line Support Engineer Location: Aldershot Salary: £25,000-£28,000 per annum Our client, a well-established MSP based near Aldershot, is seeking an experienced IT Support Engineer to join their team. Supporting a diverse client base across the Education sector and local SMEs, this role offers excellent variety, responsibility, and the opportunity to work across multiple technologies and environments. This is an excellent opportunity for a technically capable engineer who enjoys working in a client-facing MSP environment. Key Responsibilities • Deliver IT support to a variety of clients, • Provide both remote and onsite troubleshooting and fault resolution, • Install, configure and maintain Windows desktops, servers and applications, • Administer and support Microsoft 365 environments (Exchange, SharePoint, Teams), • Manage Active Directory, Group Policy, user provisioning and permissions, • Diagnose and resolve hardware, software and basic network issues, • Maintain accurate documentation and update ticketing systems, • Ensure support tickets are managed in line with agreed SLAs, • Communicate effectively with clients, providing clear updates and managing expectations, • Assist with project work including migrations, upgrades and new deployments Required Skills & Experience • 1+ years’ experience in an IT support role (MSP experience highly desirable), • Strong knowledge of:, • Windows 10/11, • Windows Server (2016/2019/2022), • Active Directory & Group Policy, • Microsoft 365 administration, • Good understanding of networking fundamentals (TCP/IP, DNS, DHCP), • Experience troubleshooting end-user hardware and peripherals, • Strong customer service and communication skills, • Ability to prioritise workload and manage multiple support requests, • Full UK driving licence and access to own vehicle

Our client is seeking a detail-oriented and motivated EDI Onboarding Specialist to join their growing operations team. This is an excellent opportunity for someone early in their career who is interested in developing technical, operational, and customer-facing skills within electronic data interchange (EDI) and customer integration. The role will involve working closely with internal teams and external partners to support the successful onboarding of customers onto EDI platforms while maintaining reliable day-to-day transaction operations. Job Title: EDI Onboarding Specialist (EMEA) Location: Wokingham, Berkshire (Hybrid) Contract Type: Full-Time, Permanent Salary: £35,000 - £45,000 per annum This position sits within the Operations and Customer Integration function and will support the expansion of EDI across the EMEA customer base. The successful candidate will assist with onboarding new customers, monitoring daily EDI transactions, maintaining documentation, and supporting troubleshooting activities. Working alongside senior team members and various departments including Customer Service, IT, Finance, and Sales Operations, you will help ensure smooth onboarding processes and strong operational performance. Responsibilities include but are not limited to: Supporting the identification of customers suitable for EDI onboarding. Assisting with tracking customer onboarding progress through discovery, testing and go-live stages. Coordinating meetings, gathering requirements and supporting communication with customers. Monitoring daily EDI transaction reports and identifying failed transmissions or data issues. Flagging and escalating errors while supporting troubleshooting and retesting activities. Participating in discovery sessions to understand customer requirements and business rules. Preparing test cases and supporting customers through testing cycles prior to launch. Assisting with go-live checklists and providing post-launch support to ensure smooth integration. Maintaining documentation such as mapping guides, partner profiles and operational runbooks. Organising documentation version control and ensuring internal teams have access to current materials. Supporting the development of templates and standardised onboarding processes. Working cross-functionally with Customer Service, IT/Integration, Sales Operations and Finance teams. Communicating with external EDI providers and integration partners where required. Providing regular updates on onboarding progress, risks, issues and dependencies. What we are looking for: 1-2+ years of experience in operations, customer support, technical support or a similar role. Interest in learning EDI concepts, data formats and integration processes. Strong organisational skills and excellent attention to detail. Clear written and verbal communication skills, particularly when interacting with customers. Ability to manage multiple tasks and work collaboratively across teams. Proactive and adaptable approach to problem solving. Comfortable working in a hybrid, fast-paced environment. Exposure to EDI document types such as 850, 810 or 856 (desirable). Familiarity with EDI platforms or integration software (e.g. GenTran, IBM, Cleo) would be beneficial. Experience with ticketing or service management systems such as Jira or ServiceNow (desirable). Knowledge of ERP systems and basic understanding of file transfer protocols would also be a benefit.Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK