Air and Ocean Import Agent
5 days ago
Basildon
Based in Basildon, Monay – Friday 9-5 (hybrid option upon completion of training) Salary range £25k-33k subject on experience 2 years’ experience in a similar role. Start ASAP for training ahead of staff member leaving us to go travelling. . Customer & Sales Support • Respond to customer SeaFreight inquiries regarding rates, transit times, and service options (air, road, and multimodal). Sea Import experience essential, export advantageous., • Prepare and issue accurate freight quotations based on carrier tariffs, internal guidelines, and profit margins., • Follow up on quotations to convert leads into bookings., • Assist the sales team with pricing, presentations, and customer-related documentation. 2. Coordination Between Departments • Liaise with operations, sales, and customs teams to ensure proper handling of customer shipments., • Work closely with carriers, agents, and service providers to gather rates and service details., • Support the onboarding of new customers by coordinating with internal stakeholders. 3. Commercial Administration • Maintain updated pricing files, carrier contracts, and rate sheets., • Record sales activities, customer communications, and quotation outcomes in the CRM system., • Track and report on commercial performance metrics (hit rates, volumes, new business, etc.). 5. Customer Relationship Management • Support account management by handling routine customer queries., • Ensure customer satisfaction through prompt response and proactive communication., • Escalate customer issues to the commercial manager when necessary. Required Skills & Qualifications • Experience in freight forwarding, logistics, or supply chain (typically 1–3 years)., • Strong understanding of international shipping (air, sea, road), Incoterms, and basic freight pricing., • Excellent communication and negotiation skills., • Strong organisational abilities and attention to detail., • Proficiency with MS Office (Excel, Outlook) and CRM systems. Cargo Wise experience advantageous, • Ability to work under pressure and manage multiple priorities.