IT Support Engineer
hace 20 días
Liverpool
IT Support Engineer | Liverpool | £35,000 - £40,000 + Benefits Zachary Daniels are partnering with a fast-growing retail and e-commerce business to recruit an IT Support & Systems Engineer. This is a key on-site role, responsible for owning day-to-day IT support and systems management across head office, retail, and warehouse operations. You'll act as the primary internal IT contact, working closely with the Technology Manager and third-party providers to ensure technology supports performance, security, and future growth. The role combines hands-on user support with broader infrastructure, cloud, and security exposure, making it ideal for someone who enjoys autonomy, problem-solving, and continuous improvement in a scaling business environment. What's on Offer: • £35,000-£40,000 basic salary, • On-site role, Monday-Friday, • Exposure to cloud, infrastructure, and security projects, • High ownership and visibility across the business, • Provide 1st and 2nd line support across MacOS and Windows devices, • Troubleshoot hardware, software, networking, and access issues, • Manage onboarding and offboarding of users, devices, and permissions, • Support retail, warehouse, and head office teams with varying technical needs, • Administer Microsoft 365 and drive user adoption of internal standards, • Implement controls aligned with AI usage policies and data loss prevention, • Administer Entra ID including users, groups, roles, and conditional access, • Manage Intune for device compliance, configuration profiles, and application deployment, • Support full device lifecycle management including builds, refreshes, and decommissioning, • Oversee endpoint protection and anti-virus management, • Support hybrid cloud environments across Microsoft Azure and SharePoint, • Assist with firewall and network troubleshooting alongside managed service providers, • Monitor systems and respond to alerts appropriately, • Improve security posture, resilience, and scalability, • Ensure effective data backup, archiving, and retention processes, • Document and test disaster recovery procedures, • Work closely with third-party vendors and managed service providers, • Raise, track, and manage support tickets with external partners, • Experience in IT Support, Systems Engineering, or Infrastructure Support roles, • Strong working knowledge of Microsoft 365, Entra ID, and Intune, • Experience supporting both MacOS and Windows environments, • Exposure to Azure or hybrid cloud infrastructure, • Solid networking fundamentals and troubleshooting capability, • Comfortable operating independently as the primary on-site IT contact, • Strong customer service mindset with a proactive, ownership-driven approach BH35446