Delivery Lead Service Transformation
hace 5 días
Reading
Location: Reading or Scotland (1 day per week onsite)Contract Length: 6 monthsDay Rate: £600-£625 per day (Inside IR35)Industry: Energy & UtilitiesType: Contract Overview We are seeking an experienced Delivery Lead to lead the delivery of multiple transition workstreams within a major Service Transformation Programme in the energy & utilities sector. This role owns the end-to-end delivery of service transitions across areas such as End User Services, Service Desk, Cloud, Infrastructure, Network and Firewall Services - ensuring people, process, and operational changes land smoothly and to agreed outcomes. You will work across internal technology teams, business units, incumbent suppliers, and a new strategic service provider to ensure readiness, alignment, and successful transition execution. Key Responsibilities Delivery Leadership • Lead delivery across multiple service transition workstreams, ensuring timelines, scope, and quality targets are met., • Oversee all technical, operational, and business change elements., • Integrate incumbent exit plans, new supplier transition activity, and internal readiness work., • Maintain detailed transition plans aligned to the programme's Integrated Master Schedule., • Proactively manage RAID items and present risks/issues at governance forums., • Support readiness reviews, acceptance checkpoints, and stage gates., • Coordinate delivery across technical domains: EUC, cloud, network, infrastructure, firewalls, service desk., • Confirm scope, ownership, and readiness across internal teams and multiple suppliers., • Drive adoption of new processes, operational workflows, RACIs, governance models, and tooling., • Support people change, including comms, training, and role transitions., • Provide clear reporting on progress, milestones, risks, and issues., • Ensure suppliers meet evidence requirements for service readiness and audit., • IT delivery experience, ideally within service transition, outsourcing, or complex technical transformation., • Strong understanding of EUC, cloud, network, infrastructure, and service desk services., • Experience delivering both technical and operational/process change., • Strong leadership, communication, and stakeholder management., • Proven experience managing delivery across multiple suppliers., • Strong RAID, planning, and governance skills., • Experience working in regulated industries (energy, utilities, finance)., • Knowledge of ITIL, SIAM, service transition frameworks, or managed service models., • Understanding of Agile, Waterfall, and hybrid delivery approaches.