Director of Operations (Fulltime/Exempt)_Park
9 days ago
San Antonio
Job DescriptionDescription: REPORTS TO: Park President Directly Supervises: Rides & Park Services Manager, Guest Services Manager, Public Safety Manager About the Park Morgan’s Wonderland is a place where the common element of play creates an atmosphere of inclusion for those with and without disabilities while encouraging everyone to gain a greater understanding of one another. Morgan’s Wonderland is just like any other theme park except for a culture and environment that assures 100 percent enjoyment by every person entering through our gates. Every day we work to provide an extraordinary environment where smiles and laughter lead to wonderful memories with family members, friends, and caregivers. POSITION SUMMARY: The Director of Operations at Morgan’s Wonderland & Morgan’s Inspiration Island ensures a safe, clean, and efficient operation of the park, leading the Rides & Park Services, Admissions, Safety & Security, Aquatics, and Entertainment teams. This role is vital to the overall guest experience, ensuring that our guests experience the park and its attractions with complete safety and comfort, while receiving friendly and helpful service from all staff members. This role is highly visible, influential, and impactful across the entire operation and has a direct and critical impact on the guest experience. JOB RESPONSIBILITIES • Provide leadership, strategy, training, and overall guidance to Rides, Aquatics, Park Services, Public Safety, and Entertainment departments., • Promote a safety-focused culture across the park by actively engaging in all department training programs, leadership meetings, and daily briefings., • Manages all aspects of the division's seasonal staff, including hiring, training, development, supervising, coaching, and scheduling., • Effectively manages division expenses and seasonal labor costs, daily and month-tomonth., • Monitors and implements plans for guest satisfaction, working to improve and resolve ongoing issues quickly and efficiently., • Works closely with the Park President to develop and implement strategies that foster and enhance the guest and team member experience., • Works closely with direct reports to grow and develop their skills for high performance., • Develop, implement, and ensure compliance with division and park SOP’s., • Conducts regular procedural reviews, operational manual updates, risk assessments, and training audits., • Experience in a theme park, resort, attraction, hotel, or entertainment venue, • 7 years in operational guest-facing roles with at least 3-5 years in leadership, • Understanding of ride operations and safety, • Demonstrated ability to manage a large volume of work and people effectively and efficiently., • Demonstrated ability to manage an extensive and multifaceted P&L, making quick but thoughtful adjustments when necessary., • Experience managing diverse full-time and seasonal/PT teams., • Demonstrated ability to make disciplined, thoughtful, and impactful decisions under high pressure. Annual Attendance: 200,000 Park Size: 25 Acres Operating Calendar: March-November, 186 operating days Mechanical Rides: 7 Non-Mechanical Attractions: 10 Waterpark Attractions: 6 WORKING CONDITIONS: The working conditions described herein are representative of those an employee encounters while performing the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions. • Position based in a standard office environment with possible travel to meetings and outreach events., • Primarily work indoors and within the community., • Core business hours are Monday through Friday, 8 a.m. – 5 p.m., • Ability to exchange accurate information in person and over the phone., • After-hours work is required from time to time, including evenings and weekends., • Ability to remain in a stationary position regularly, up to 85% of the time., • Visual acuity is required for reading computer screens and/or documents and making changes as necessary/required., • Frequently move about inside the office to access file cabinets, office machinery, etc. and carry office materials and supplies up to 20 pounds., • May have to complete other related trainings and tasks as required by the grantors., • Job requires accuracy and attention to detail, organizational, and time management skills, while maintaining high levels of initiative to work within specific timelines., • Uses best practices and demonstrates up-to-date knowledge and skills in technology., • Must present a neat, clean, well-groomed, professional appearance., • Must have a receptive and retentive mind and a memory for details., • Must exhibit good judgment, adaptability, persuasiveness, self-confidence, and an optimistic attitude. The working conditions described herein are representative of those an employee encounters while performing the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions. • Frequent sitting, standing, walking, bending, and twisting upper body., • The work environment is an outdoor park environment with continuous outdoor activity and exposure to extreme weather conditions., • Must remain alert with no lapses of consciousness., • Must be able to withstand walking/standing for long periods of time. BENEFITS: Health Insurance, Dental Insurance, Vision Insurance, Health Savings Account, Paid Parental Leave, Parental Leave, Paid Time Off, Life Insurance, Short Term Disability, Long Term Disability, and 401(k) Matching. Morgan’s Wonderland is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.