Production Assistant
hace 8 días
Orange
Job Description Job Overview: The Production Assistant is a versatile position that will support daily operations in a fast-paced environment. The Hybrid Production Assistant will play a critical role in ensuring operational efficiency by providing front desk coverage, managing parts procurement, and assisting with vehicle detailing and lot management. This position Center Leader dedicated to high-level tasks like HR, payroll, production planning, and leadership communication. The ideal candidate is organized, customer-focused, and adaptable, with a strong work ethic to handle diverse responsibilities. This full-time, hourly position offers competitive pay, opportunities for growth, and a dynamic work environment. Job Responsibilities: Front Desk Support and Customer Service (30% of Time) • Phone and Customer Interaction: Answering incoming calls promptly, addressing customer inquiries, scheduling appointments, and routing calls to the appropriate team members as needed., • Front Desk Coverage: Greet walk-in customers professionally, assist with check-ins, and provide updates on repair status to enhance customer satisfaction., • Administrative Support: Assist the Center Leader and Estimator with managing door traffic, coordinating customer drop-offs and pick-ups, and maintaining a welcoming front office environment., • Order Management: Confirm drop-off orders, verify part accuracy, and ensure timely delivery of parts to meet repair schedules., • Parts Distribution: Perform mirror matching to confirm part compatibility, deliver parts to Body Technicians and Painter, and maintain an organized parts storage area., • Invoice Processing: Post parts invoices accurately in shop management software (e.g., CCC One or similar), ensuring proper cost tracking., • Returns and Credits: Coordinate parts returns, secure credits from suppliers, and post credits to maintain accurate financial records., • Invoice Tracking: Assist in keeping the unposted invoice tracker clean by reconciling pending invoices and flagging discrepancies., • Vehicle Detailing: Clean and detail vehicles for delivery, ensuring a polished appearance that meets customer expectations., • Lot Porter Duties: Move vehicles around the shop and lot, stage cars for repair or delivery, and maintain an organized parking area., • Shop and Office Maintenance: Keep the shop floor, office, and customer areas clean and presentable, including sweeping, trash removal, and restocking supplies., • Ad Hoc Support: Provide daily assistance to the team, such as running errands, organizing tools, or supporting urgent tasks to maintain workflow. Required: • Experience: Minimum 1 year of experience in an auto body shop, automotive repair, or customer service role, with familiarity in administrative or hands-on tasks., • Skills:, • Strong organizational skills and multitasking abilities to manage front desk, parts, and detailing duties simultaneously., • Excellent communication and customer service skills to interact with clients and team members professionally., • Basic computer proficiency for invoice tracking and shop management software (e.g., CCC One, Mitchell, or Autoflow)., • Physical ability to lift up to 50 lbs., move vehicles, and perform detailing tasks., • Education: High School diploma or equivalent, • Availability: Full-Time availability with flexibility for occasional overtime during peak periods., • Experience: 2+ years in a body shop or automotive environment, with exposure to parts procurement or inventory management., • Certifications: Basic automotive certifications (e.g., I-CAR non-structural training) or familiarity with ADAS-equipped vehicles., • Software Knowledge: Experience with CCC One, Parts Trader, OPStrax or similar shop management tools for parts and invoice tracking., • Bilingual Skills: Proficiency in Spanish to assist diverse customers and vendors. Behavioral Excellence Required: • Perform all assigned responsibilities according to the Company SOP., • Continuously strive to improve the efficiency of the center and be willing to participate in company meetings and training programs which are sponsored by the company., • Maintain a positive attitude and demonstrate characteristics of a professional leader., • Physical Demands: Role involves standing, walking, lifting, and moving vehicles in a shop environment with exposure to noise, dust, and automotive chemicals., • Team Dynamic: Collaborative, fast-paced setting with a small, dedicated team focused on quality repairs and customer satisfaction., • Pay: Competitive hourly wage, commensurate with experience., • Benefit Availability: Medical, Dental, Vision, 401(k) match, and Paid Time Off., • Career Growth: Potential to advance into roles in Parts or Estimating.