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Job Description About Us At DBA Construction, we are a leading force in the civil construction industry, delivering infrastructure projects that shape our communities. From highways and bridges to large-scale land developments, our success is built on strong teams - and we're looking for a driven Human Resources Generalist to help us grow even stronger. The Opportunity We are seeking an experienced Human Resources Generalist who thrives in a fast-paced environment and understands the unique challenges of construction workforce management. You'll play a key role in sourcing, screening, and securing the best talent for both site-based and office-based roles. Key Responsibilities • Partner with project managers and leadership to identify hiring needs., • Develop and execute recruitment strategies across multiple channels., • Source skilled professionals - including engineers, supervisors, operators, and tradespeople., • Conduct interviews, reference checks, and background verifications., • Manage end-to-end recruitment for civil and infrastructure projects., • Build and maintain talent pipelines for upcoming projects., • Attend recruitment events at NAU, ASU, High Schools, and other events., • Minimum 2–3 years' experience in recruitment, ideally within construction, engineering, or infrastructure., • Strong knowledge of civil construction roles and workforce structures., • Excellent communication, negotiation, and relationship management skills., • Proficiency with recruitment software (e.g., Indeed, Applicant Pro, or similar)., • Ability to work under pressure and meet project deadlines., • Bilingual is preferred. Job Posted by ApplicantPro

Job Description This is a unique opportunity to join a team of highly motivated property management and operation professionals in the West Phoenix Area. Investors' Property Services is a 45-year-old, privately held full service commercial and residential real estate company. The work is fast paced, exciting and rewarding and we execute at the highest level. An employee focused company that puts people before profits. We are looking for a Maintenance Technician to undertake the maintenance activities on behalf of property owners. The successful candidate will encompass the following skills: SUMMARY: This position is responsible for providing skilled and unskilled maintenance tasks to maintain and improve property function for clients. DUTIES AND RESPONSIBILITIES: • Performs carpentry, electrical, basic plumbing, and installation of appliances and fixtures in property, • Receives written work orders or verbal instructions from supervisor, • Paints interior and exterior walls and trim, • Repairs parking lot and sidewalks with asphalt, cold patching materials, and concrete, • Operates pressure wash equipment to maintain parking lots and sidewalks, • Maintains and repairs buildings' plumbing, HVAC, and electrical systems, including replacing worn or defective parts such as switches and fuses, • Installs light fixtures and power supply outlets, • Maintains and repairs wood parts of buildings, • Replaces worn or damaged parts such as hoses, wiring, and belts, in machines and equipment such as truck, street sweeper, and riding mower, • Assists other departments with moving furniture and unloading and storing supplies This job has no supervisory responsibilities QUALIFICATIONS: • High school diploma or general education degree (GED), or one to two years related experience and/or training, or equivalent combination of education and experience., • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization., • Competent skills using a variety of tools., • Demonstrated ability to plan and prioritize tasks in a self-directed work environment and maintain high levels of productivity without direct supervision., • Detail oriented. Salary: Based On Experience

Job Description About ArborWorks LLC: ArborWorks LLC is a nationwide leader in professional vegetation management, specializing in utility line clearance, fire remediation, and large-scale environmental projects. Established in 2003, we have built a reputation for quality and safety by leveraging advanced mechanized equipment and a skilled team of dedicated professionals. Guided by a commitment to innovation, safety, and superior customer service, ArborWorks prides itself on an exceptional safety culture, which is recognized through industry-leading third-party ratings. Whether you’re looking to grow your career or contribute your expertise, ArborWorks offers a dynamic environment where team members are valued, and professional growth is a priority. We are passionate about creating safe communities and delivering excellence in every project. Job Summary: The HR Administrator will play a critical role in keeping our Human Resources operations organized, efficient, and compliant. This position is an excellent opportunity for someone who enjoys variety, thrives in a fast-paced environment, and wants to build their skills across multiple areas of HR. From maintaining accurate employee records and supporting compliance processes to assisting with recruitment coordination and candidate communication, this role offers the chance to contribute to the success of ArborWorks while gaining valuable, hands-on HR experience. Responsibilities & Qualifications Duties/Responsibilities: • Maintain accurate and confidential HR files, records, and documentation., • Collect, verify, and track employee and candidate documents for compliance and onboarding., • Serve as a communication bridge for Spanish-speaking employees and candidates, providing translation and support as needed., • Assist with recruitment coordination, including scheduling, interview communication, and candidate follow-up outside of the ATS system., • Monitor and track candidate progress, addressing outstanding items promptly and updating hiring managers as needed., • Generate and maintain HR-related reports and tracking tools using Excel and other Microsoft Office programs., • Support HRIS data entry and updates (ADP or comparable system preferred)., • Provide general administrative support to the HR team, including scheduling, correspondence, and special projects., • Assist in rolling out HR programs, initiatives, and compliance activities., • Other duties and projects assignedRequired Skills/Abilities:, • Bilingual in English and Spanish (verbal and written)., • 2–3 years of HR administrative or related experience., • Strong proficiency with Microsoft Office Suite, particularly Excel., • Excellent communication skills with the ability to interact effectively at all levels of the organization., • Highly organized with strong attention to detail and the ability to manage shifting priorities in a fast-paced environment., • Ability to maintain confidentiality and handle sensitive information appropriately.Education and Experience:, • Experience with ADP or another HRIS platform., • Prior exposure to recruitment coordination or talent acquisition support., • Knowledge of HR compliance requirements and onboarding processes., • Strong problem-solving skills with a proactive, solutions-focused mindset. Physical: Primary functions require sufficient physical ability and mobility to work in an office and field setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight up to 15 lbs; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to occasionally travel to other locations using various modes of transportation; to verbally communicate to exchange information; to see in the normal visual range with or without correction; and to hear in the normal audio range with or without correction. Environment: Work is performed primarily in a standard office environment with occasional visits to the field, frequent interruptions and public contact. EEO Statement: ArborWorks LLC is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

Job DescriptionPosition Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: • Establish customer relationships and follow up with customers, as needed., • Use a customer-focused, needs-based review process to educate customers about insurance options., • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.As an Agent Team Member, you will receive..., • 401k, • Hourly pay plus commission/bonus, • Health benefits, • Paid time off (vacation and personal/sick days), • Flexible hours, • Growth potential/Opportunity for advancement within my agency, • Hiring BonusRequirements:, • Interest in marketing products and services based on customer needs, • Excellent communication skills - written, verbal and listening, • People-oriented, • Detail oriented, • Proactive in problem solving, • Able to learn computer functions, • Ability to work in a team environment This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Job Description POSITION SUMMARY The Clinical Pharmacist is responsible for assessing patients, initiate and adjust medications, and monitor and treat disease states across multiple disciplinary fields. EXPECTATIONS Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. OUR CORE VALUES • Inclusion, • Nurture, • Service, • Purposeful, • Integrity, • Resilient, • Graduate of an ACPE – accredited School of Pharmacy with a PharmD degree, • 3-5 years of Experience as a Clinical Pharmacist in a FQHC or similar setting required, • PGY1 Residency preferred, • Current Arizona State Board of Pharmacy License in good standing, • Minimum 5 years experience, • Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations, • Certification to perform Cardiopulmonary Resuscitation for Health Care Professionals (CPR) and AED, • Advise on medication therapies for patients, • Ensure therapies are safe, appropriate, and cost-effective, • Evaluate and order pertinent laboratory work, • Refill, monitor, and adjust medications as needed, • Provide education to patients, • Discuss adverse effects, disease progression, and potential lifestyle changes during visit, • Ensure that patient understands how to appropriately take/use medications, • Counsel patients on medications and adverse effects, • Clinical consultations with practitioners, recommending therapies and monitoring plans as needed, • Address patient concerns, • Identify any medical conditions not addressed by primary care team, • Refer patient to appropriate available programs, • Consult with providers and nursing staff, • Medication reconciliation, • Medication therapy management, • Ensure cost-effective medication is available and in use, • Identify and provide resolution for instances where cost-effective medication is available to patients, • Education and communication with staff and providers on cost-effective medication and medical therapies when available, • Contribute to effective department operations, • Document financial impact of clinical activities, • Monitor performance, • Assist in writing and implementing policies and procedures, • Prepare reports as requested, • Travel to multiple sites to assist across all Adelante pharmacies Patient Centered Medical Home (PCMH) and Integrated Care Team (ICT) All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes. Job Type: Full-time Benefits: • 401(k), • Dental insurance, • Employee assistance program, • Employee discount, • Health insurance, • Health savings account, • Life insurance, • Paid time off, • Referral program, • Tuition reimbursement, • Surprise, AZ 85374: Relocate before starting work (Required)

Job DescriptionDescription: Infusion Phones Job Identification Job Title Infusion Phones Reporting to Infusion Manager Department / CC Infusion Location Phoenix Administration Job Reference AARA/Infusion Phones No. Job Holders 1 Last Update September 15th 2022 2. Job Purpose An Infusion phone representative is the main contact of any infusion queries. Contact may include; appointment scheduling/rescheduling, status updates on medication progress, patient responsibility notification, department transfers and complaint escalation. 3. Job Dimensions Supervisory/Line Management Authority None Area Authority None Financial Authority None Process Authority None Patient Contact Constant availability to answer calls, questions or concerns 4. Organizational Position CEO RCM Director Infusion Coordination Manager Infusion Coordination Lead (if applicable) 5. Role of the Department Assist patients with infusion/injection concerns or questions. As an infusion personnel it is your responsibility to ensure the patients coverage and responsibility for these high-cost dollar drugs. Updating the patient on coverage, scheduling or contacting any members within AARA to provide assistance to the patient as necessary. 6. Key Result Areas • Managing incoming calls or incoming post services claims work., • Obtains and inputs pre-authorization insurance and demographic information into the appropriate medical/scheduling system. Verifies patient benefits and eligibility prior to completing referral, • Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient pre-certification, prior authorization, and post service requests., • Responsible for the identification and data entry of referral requests into the system in accordance with the plan certificate., • Responds to telephone and written inquiries from clients, providers and in-house departments., • Conducts clinical screening process., • Checks benefits for facility-based treatment., • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. 7. Equipment, Machinery and Systems Equipment and Machinery • Phone, • Nextgen, • Microsoft Office applications, • Payer portals, • Outlook 8. Assignment and Review of Work All new AARA employees will agree initial objectives to be assessed on completion of their 90-day initial review period. Thereafter, all employees will enter the annual appraisal cycle under the AARA Talent, Performance and Career Management Policy where annual appraisals will be conducted by their Line Manager and CEO. Further information on the appraisal cycle calendar is available from the HR Manager and from the Talent, Performance and Career Management Policy on the AARA Intranet. 9. Communication and Relationships The postholder must have strong interpersonal and relational talents. Success in this role involves building and maintaining relationships with internal and external stakeholders Key Internal Relationships Infusion Coordinators Reverification & RVS Management Infusion Nurses & MAs Infusion Director Billing/Claims Manager Key External Relationships Insurance payers Drug representatives Patients 10. Demands of the Job Physical Lifting, Moving and Handling Patient Sitting for long periods etc Mental Effort/Fatigue Stress Requirements: Knowledge, Skill, Training and Experience to do the Job Required • Must be able to work Monday-Thursday from 7:00 a.m. to 6:00 p.m., • Insurance eligibility and benefits experience, • Prior authorization experience, • Medical terminology, • Bilingual in Spanish, • Experience in medical or insurance field, preferred, • NextGen, preferred

Job DescriptionSalary: DOE About Stout Roofing Stout Roofing is a family-owned company with over 25 years of experience delivering high-quality roofing solutions across Arizona, Utah, and Nevada. As a third-generation roofing business, weve built our reputation on craftsmanship, reliability, and personal service. Our Mesa residential team specializes in reroofs, repairs, and new constructionand were looking for a motivated Project Manager to help us keep jobs running smoothly and grow our customer relationships. Position Overview Were hiring a Residential Project Manager to support our reroof and repair division in Mesa, AZ. This role is a blend of field oversight and customer interaction. Youll check on crews, ensure quality workmanship and safety, meet with homeowners, inspect roofs, and help sell and manage reroof and repair projects from start to finish. This is a great opportunity for someone with roofing or construction experience who enjoys a fast-paced, people-facing role and takes pride in helping homeowners protect their investment. Key Responsibilities • Oversee daily progress on residential reroof and repair projects., • Visit job sites to ensure quality, safety, and adherence to schedule., • Serve as the primary point of contact for homeowners throughout the project., • Conduct roof inspections and identify repair or replacement needs., • Generate estimates and proposals for reroofs and repairs., • Coordinate with crews, suppliers, and internal teams to ensure project success., • Track and document project milestones, materials, and communication., • Experience in residential roofing, construction, or project management., • Strong communication and customer service skills., • Ability to read and understand scopes of work and project details., • Comfortable using mobile apps and basic computer programs., • Highly organized and detail-oriented., • Valid drivers license and reliable transportation., • Competitive salary + performance bonuses., • Health insurance, with optional dental, vision, and HSA., • PTO & 7 Company Holidays, • Tools, training, and technology support provided.

Job Description SUNLAND ASPHALT Sunland Asphalt, one of the fastest growing construction companies in the southwest, is hiring an Administrative Assistant for the Phoenix Market. Become a key player in an aggressive and dynamic sales team and work alongside many of the most experienced and successful people in the industry. Sunland Asphalt & Construction, LLC. strives to recruit top talent and we are committed to help you grow both professionally and personally. We are confident you will find our Company a dynamic and rewarding place in which to work because here at Sunland Asphalt our vision is: 'To be the best place in the world to work.' Voted as one of Phoenix Business Journal's 'Best Places to Work,' Sunland offers employees: • Competitive Weekly Pay and Paid Time Off, • 401(K) with Employer Match, • Tuition Reimbursement, • Work/Life Balance and Community Involvement, • Comprehensive Health Benefits including; Health, Dental, Vision, • Life/Disability Insurances, • Award Winning Peers & Projects, • And A Foundation Built on Safety POSITION PURPOSE The Administrative Assistant performs all basic office and administrative tasks to support the efficient running of the Public Works Division ESSENTIAL DUTIES AND RESPONSIBILITIES • Employee shall perform all duties and responsibilities with Sunland's Core Values at the forefront., • Must be an advocate of safety and follow safety policies and procedures., • Provide clerical and operational support to Public Works Division staff and assist Managers with assigned projects., • Performs a wide range of administrative duties related to maintaining and processing records, reports, spreadsheets, and other documents, including data entry, database management, and operating standard office equipment such as copiers, scanners, and printers., • Must work comfortably in a teamwork environment, manage multiple projects with competing deadlines, and maintain consistent completion of assigned tasks, meeting Company productivity, and quality standards., • Maintains confidentiality of personnel records, files, and information., • Fosters favorable working relationships with all customers and other company employees to maximize employee morale, productivity, and efficiency., • Any, and all other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. SUPERVISORY RESPONSIBLITIES • C ustomer Focus - Customer Orientation, • O wnership - Results Driven, Performance, Time and Stress Management and Composure, • R elationships - Teamwork Orientation, Diversity, and Inclusion, • E thics - Honesty, Integrity, Do the Right Thing, • S AFETY - The Foundation of Everything We Do Safety • This position is considered a safety-sensitive position and is subject to the company's drug and alcohol policy, as well as all OHSA regulations., • All employees must wear the appropriate personal protective equipment (PPE)., • Serves as a safety ambassador by complying with federal, state, and local laws, as well as Company safety policy, enforces safe work practices, and proactively identifies and remedies worksite hazards. Physical Demands and Work Environment • This position requires the ability to communicate verbally with others on site, in person and over the telephone, ability to read printed materials, signs and directions, stamina to maintain attention despite interruptions. Position Type/Expected Hours of Work • This is a full-time, in-office position., • Occasional overtime may be required as job duties demand. TRAVEL • No travel required. MINIMUM QUALIFICATIONS Education and Work Experience • High School Diploma or GED is required., • Previous office and industry related experience preferred., • One year of experience in construction or a related industry is required., • Strong computer skills and experience with Microsoft Office Suite programs, required., • Experience with Adobe Professional a plus., • Excellent communication skills; both written and verbal., • Strong organizational skills and attention to detail required., • Must be fluent in English, i.e., must be able to speak, read and write English., • Passing a pre-employment drug and alcohol screening and background check is required. AAP/EEO STATEMENT Sunland Asphalt is an EEO/Affirmative Action Employer DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company. Sunland Asphalt, LLC. is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Sunland Asphalt is committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Job Posted by ApplicantPro

Job Description Credit Union West has been named a ‘Top Company to Work for in Arizona’ for the 12th year in a row (2013-2024)! This prestigious award announced by BestCompaniesAZ is earned by achieving stellar marks in a comprehensive workplace survey, where employees are asked to rate and share feedback including culture, leadership and overall satisfaction. Credit Union West continuously looks for ways to improve employee satisfaction and experience. In addition to high paying wages, Credit Union West also offers the following: • Full-time employees receive 100% paid health, dental & vision insurance, • Earn incentives up to 15%, depending on position, • 401K plan with employer matching funds up to 5%, • Profit Sharing, • Tuition reimbursement, • Gym membership reimbursement, • Paid time off for holidays, vacation, and sick days, • Credit Union West membership and discounts Be part of our award-winning team! POSITION SUMMARY Enhances the quality of life for our members by embracing the organization’s mission and core values. This frontline, member-facing position will provide an industry leading member service experience. Provides consultative conversations and sound financial advice for our members through the development and expansion of new and existing relationships. This universal sales position supports opening of consumer and business new accounts, account maintenance and consumer personal and home equity loan applications and funding. All duties will primarily be performed at the individuals home branch. However, they must also be prepared to provide onsite support to other branch locations as needed. ESSENTIAL FUNCTIONS & RESPONSIBILITIES • Sales and Service – Consistently demonstrates behaviors that reflect the mission, core values and service standards of the Credit Union. Meets or exceeds sales and production objectives by handling member requests, identifying needs and making recommendations. Responsible for application processing, funding of consumer loans including personal, credit cards, auto, and home equity, as well as submitting qualified department referrals. Solicits a variety of peace-of-mind ancillary products associated with loans. Accurately completes loan and title documents. Participates in outbound calling campaigns as needed., • New Account and Member Maintenance – Opens, maintains, and closes a wide variety of membership accounts such as: savings, checking, certificate, and retirement accounts. Opens specialty accounts such as Business, Trust and Estate. Provides members and team members with proactive and timely follow up. Assists members with a wide range of services such as online banking, direct deposit, automatic transfers, and account maintenance. Assists members through digital channels such as phone, and email, ensuring professional communication through all channels. Encourages adoption of digital services. Completes teller transactions as needed., • Resource and Branch Support – Provides subject matter expert resources to branch team and acts as a lead in the absence of a manager to de-escalate member concerns. Uses good judgment to provide overrides within permission authority. Ensures compliance and security protocols are adhered to and keeps manager apprised of concerns. Demonstrates knowledge retention of policy and procedures. Completes auditing, cash ordering and vault related responsibilities as assigned. Completes teller transactions as needed., • Performs other duties as assigned. QUALIFICATIONS & REQUIREMENTS EDUCATION: A high school diploma or G.E.D. EXPERIENCE: A minimum of 3-5 years of lending experience in a financial institution required. Ability to work shifts between the hours of Monday – Saturday 8am to 6pm. NMLS required. Bilingual preferred. SKILLS & COMPETENCIES • Live the mission, vision, and core values of the credit union., • Able to communicate effectively and tactfully with employees and members both orally and in writing., • Demonstrate critical thinking and being self-reliant to better analyze and solve problems., • Effective time management and organizational skills. Ability to multi-task and be agile to serve members and employees., • Maintain working knowledge of Microsoft Office, SharePoint, and collaborative tools (Teams and Zoom)., • Thorough knowledge and understanding of organization’s Employee Handbook and policies., • Must demonstrate functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.

Job Description About Us: Transit Technologies serves as the parent company to a diverse network of transportation products and services that, together, cover the entire lifecycle of a vehicle using best-in-class software. An industry leader in the making, Transit Technologies is on a path to becoming a one-stop shop for transit solutions; a full end-to-end provider of revolutionized mobility services. Position Summary: MJM Innovations is seeking a highly motivated and experienced Reservations, Quality Assurance, and Training Manager to lead and oversee the operations of the Administrative Brokerage Service Program for Valley Metro. This role is pivotal in ensuring efficient day-to-day management of the call center’s reservations/QA teams while driving training initiatives to uphold service excellence and compliance with ADA paratransit requirements. Key Responsibilities: Operational Management · Oversee the daily operations of the Reservations/Training/ Quality Assurance. · Ensure call center is adequately staffed to handle fluctuating call volumes; adjust resources as needed. · Supervise and evaluate performance of all staff within the broker and scheduling center. · Manage and update SOPs for broker and scheduling operations. · Analyze reporting data to identify areas of improvement and implement corrective actions. · Ensure accurate trip bookings, modifications, and cancellations are handled efficiently and ADA-compliantly. · Monitor call analytics (volumes, wait times, service levels) to maintain operational targets. · Submit all required phone system data and contractual reports accurately and on time. Customer Service & Escalation Management · Ensure exceptional service for Valley Metro’s customers during reservation interactions. · Address and resolve escalated service issues with professionalism and empathy. · Ensure timely investigation and resolution of customer complaints. Training & Development · Design and implement comprehensive training programs for new hires, focusing on ADA compliance, scheduling software, and customer service protocols. · Lead continuous training efforts to address service gaps and implement process updates. · Maintain training documentation, SOPs, and knowledge repositories. · Conduct call monitoring and coaching sessions to reinforce service quality standards. Leadership & Team Supervision · Lead a team of reservation agents, trainers, and support staff. · Conduct regular performance reviews and provide feedback and mentorship. · Partner with HR and Operations in the recruitment, hiring, and onboarding process. · Cultivate a culture of accountability, excellence, and continuous learning. Compliance & Reporting · Ensure staff training and operations adhere to ADA, HIPAA, and internal policies. · Generate performance, compliance, and training reports to identify trends and opportunities. · Support internal and external audits, QA processes, and compliance checks. Qualifications: Required: · Minimum 7 years of professional experience in customer service or call center management. · Minimum 3 years of supervisory or management-level experience. · Strong working knowledge of telecommunications systems and Trapeze scheduling/brokering software. · Proficiency in IVR and call center technology. · Excellent verbal and written communication skills. · Demonstrated ability to manage multiple tasks and priorities simultaneously. · Experience in managing and coaching teams in a fast-paced environment. Preferred: · Certified Trainer or related training/development certification. · Bilingual or multilingual proficiency. · Experience working with seniors, people with disabilities, or other vulnerable populations. Personal Attributes: · High energy, strong work ethic, and a self-motivated, hands-on leadership style. · Exceptional interpersonal skills and ability to communicate across all organizational levels. · Trustworthy and able to build meaningful relationships with internal and external stakeholders. · Strategic thinker with a strong ability to anticipate and solve problems effectively. · Strong analytical mindset, business acumen, and decision-making skills. · Action-oriented with a sense of urgency and the ability to drive results under pressure. Additional Requirements: Demonstrated knowledge of ADA regulations, paratransit service standards, and demand-response transportation. Commitment to safety, exceptional customer service, and continuous operational improvement. Must be available to work non traditional schedules when needed and to be oncall when necessary. Why you should join our team . . . -At Transit-Technologies, we hire team members who can take initiative and ownership of their role and are dedicated to finding new clients and enhancing the experience of existing ones. Our work is extremely fast paced and never the same from day to day, and our team members appreciate the autonomy to manage their daily workload and contribute to the success of our company. Our sales team members work with amazing software solutions that have a great impact on the transportation industry providing service to their communities every day. Our team members find that the experience they gain helps them grow in their technical expertise and overall sales presentation skills, contributing to their overall professional development. -Transit-Technology is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.