Pharmacy Technician (Bilingual)
23 hours ago
San Francisco
Job Description The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve. We are currently looking for qualified candidates for our Pharmacy Technician role. Please note: This role requires applicants to be bilingual in English and Spanish. This position reports to the Pharmacy Director and is a Regular, Full-Time, Non-Exempt role with an hourly rate of $31.08. ESSENTIAL FUNCTIONS / RESPONSIBILITIES Prescription Processing & Data Entry • Receive written, electronic (eRx), faxed, and authorized refill prescriptions; accurately enter prescription information into the pharmacy management system in compliance with state and federal regulations., • Verify completeness and accuracy of prescription information, including patient demographics, medication details, prescriber information, and refill status., • Process refill requests and identify medications due for refill, discontinued therapies, prior authorization requirements, or prescriptions requiring pharmacist intervention., • Generate prescription and auxiliary labels; prepare prescriptions for pharmacist verification., • Assist with prescription transfers in accordance with California law.Medication Preparation, • Retrieve, count, pour, measure, and package medications for pharmacist verification., • Select appropriate prescription containers and ensure proper labeling and packaging., • Prepare compliance packaging (e.g., medi-sets, blister packs) as authorized and supervised by the pharmacist., • Assist in preparation of non-sterile compounded medications, if applicable and permitted., • Stage completed prescriptions for pharmacist final verification and patient pickup or delivery.Third-Party Billing & Insurance Processing, • Submit prescription claims electronically to third-party payers., • Troubleshoot claim rejections, coordination of benefits issues, and prior authorization requirements., • Manage inbound and outbound calls related to prescription processing, refill coordination, delivery scheduling, and insurance issues., • Provide professional and courteous service at prescription drop-off and pickup counters., • Operate the Point-of-Sale (POS) system for prescription and over-the-counter sales., • Support pharmacist consultations and immunization services by assisting with patient intake and workflow coordination., • Provide Spanish-language translation services for patients and staff, as needed.Inventory Management, • Create and submit inventory orders to approved wholesalers., • Maintain appropriate inventory levels by monitoring stock usage and anticipating demand., • Receive, verify, and reconcile medication orders in the pharmacy system., • Remove expired, damaged, or recalled medications in accordance with regulatory requirements., • Process reverse distribution and inventory returns to wholesalers or manufacturers in compliance with company policy and applicable regulations., • Process “return-to-stock” prescriptions in a timely manner to maintain accurate inventory records., • Assist with controlled substance inventory management and documentation as permitted by law.Specialty & Operational Support, • Assist and coordinate pharmacy specialty services, including prescription delivery scheduling, courier coordination, and patient notification., • Prepare and manage compliance packaging programs (e.g., medi-sets, adherence packaging)., • Support medication synchronization and adherence programs., • Conduct patient outreach related to refills, specialty services, recalls, or pharmacist-directed follow-up.Financial & Administrative Duties, • Reconcile end-of-day POS reports and prepare required financial documentation for submission to the finance department., • Run daily closing reports in pharmacy and POS systems., • Follow established cash-handling procedures.Compliance & Safety, • Maintain pharmacy cleanliness, organization, and security in accordance with regulatory and company standards., • Ensure proper storage conditions for medications, including temperature monitoring and documentation., • Assist in maintaining accurate inventory, reporting, and documentation in accordance with 340B program policies and federal regulations., • Safeguard Protected Health Information (PHI) and comply with HIPAA requirements., • Report any medication errors, safety incidents, or operational concerns to the Pharmacist-in-Charge (PIC) or Rph on duty in a timely manner, in accordance with company policy and regulatory requirements., • Adhere to California Board of Pharmacy regulations, DEA requirements, and company policies., • Provide professional, patient-centered service with empathy and cultural sensitivity., • Maintain composure and responsiveness in a fast-paced environment.Safety & Compliance, • Follow all safety protocols, regulatory requirements, and company policies., • Protect patient confidentiality and promptly report safety concerns or incidents.Accuracy & Teamwork, • Ensure accuracy in data entry, medication preparation, and billing., • Communicate effectively and collaborate with pharmacists and team members to support efficient workflow., • Ability to work independently while contributing effectively to a team environment.Adaptability, • Prioritize tasks, demonstrate flexibility, and seek pharmacist guidance when appropriate., • Ability to multitask and prioritize responsibilities in a fast-paced setting., • Composure and tact under pressure. MINIMUM QUALIFICATIONS, • High school diploma or equivalent (GED)., • Active, unrestricted California Pharmacy Technician registration issued by the California State Board of Pharmacy., • Completion of a pharmacy technician training program accredited by the American Society of Health-System Pharmacists (ASHP), or qualifying education and experience meeting California Board of Pharmacy requirements., • Bilingual in English and Spanish., • Proficiency in pharmacy management systems and electronic prescription processing., • Working knowledge of third-party insurance billing platforms., • Knowledge of patient eligibility, enrollment procedures, and privacy and security standards., • Strict adherence to patient health and financial information confidentiality in compliance with HIPAA and organizational policies., • Strong attention to detail and organizational skills., • Demonstrated professionalism, integrity, sound judgment, and strong customer service orientation., • Effective verbal and written communication skills with patients, providers, and team members in a multicultural environment., • Proficiency in Microsoft Office applications (Outlook, Word) and general computer systems. PREFERRED QUALIFICATIONS, • National certification (PTCB or ExCPT)., • Current Basic Life Support (BLS) certification (if supporting immunization services)., • Requires prolonged standing and walking throughout scheduled shifts., • Requires frequent use of hands and fingers for typing, data entry, medication preparation, labeling, and operating pharmacy equipment., • Requires reaching, bending, stooping, and occasional squatting., • May require lifting and carrying items up to 25–50 pounds (e.g., medication totes, inventory shipments)., • Requires the ability to see clearly at close range for reading prescriptions, medication labels, and computer screens., • Requires the ability to communicate effectively in person and by telephone. e7FWvXPsPs