Service/Parts Cashier - World Car Kia North
5 days ago
San Antonio
Job Description Full Job Description: World Car Kia North is seeking a friendly, detail-oriented Cashier to support our Service and Parts departments. You’ll provide a fast, accurate checkout experience for service guests and parts customers, post payments in the dealer management system (DMS), reconcile your cash drawer, and deliver outstanding customer service in a busy dealership environment. Key Responsibilities: • Greet customers in the service drive and parts counter; provide professional, helpful service, • Review repair orders (ROs) and parts invoices; explain charges, warranties, and deductible amounts, • Accept and process payments (cash, credit/debit, fleet PO/in-house charge accounts, contactless); verify IDs as needed, • Post payments and close ROs accurately in the DMS (CDK/Reynolds & Reynolds/Dealertrack or similar), • Process parts sales, cores, returns, and exchanges per policy; handle wholesale/ticket pickups as needed, • Issue receipts, refunds, and credits with proper manager approvals and documentation, • Balance the cash drawer; batch/settle credit cards; prepare daily deposit and end-of-day paperwork, • Run daily reports (cash receipts, RO close, parts counter summaries) and deliver to accounting, • Maintain a clean, organized cashier station, waiting area, and refreshment station, • Answer multi-line phones; route calls to service advisors/parts; assist with appointment check-in/out, • Promote service maintenance packages, accessories, and customer satisfaction surveys (CSI), • Protect customer data and payment card information; follow all PCI, cash-handling, and dealership policies, • Support receptionist/greeter duties during peak times; assist with loaner/rental check-in/out as needed, • Meet or exceed accuracy, speed, and customer satisfaction goals Shift Availability (preferred): • Weekdays, • Rotating Saturdays Qualifications: • 1+ year of cashiering or customer service required; dealership, service drive, or parts experience preferred, • Familiarity with DMS systems (CDK, Reynolds & Reynolds, Dealertrack) a strong plus, • Accurate cash handling and basic accounting skills; able to balance a till and reconcile reports, • Clear, courteous communication; comfortable in a fast-paced, customer-facing environment, • Tech-savvy with POS terminals, card readers, and basic office software, • Reliable and punctual; high attention to detail and confidentiality, • Valid driver’s license with acceptable record; authorization to work in the U.S., • High school diploma or equivalent preferred Physical Requirements: • Stand/walk for most of shift; move between service drive, showroom, and parts counter, • Lift and carry up to 25–30 lbs occasionally (documents, small parts boxes, deposit bags) Benefits: • Flexible scheduling, • Medical, dental, vision (for eligible employees), • 401(k) with company match (if offered), • Paid time off and holidays (for eligible employees), • Employee discounts on service, parts, and vehicles, • Training and career growth paths in Service, Parts, and Accounting