Fruitvale Community Market Manager
hace 4 días
Yakima
Job Description POSITION SUMMARY: The Fruitvale Community Market Manager (FCMM) engages with Northwest Harvest (NWH)’s goal of cutting hunger rates in half by 2028 by overseeing equitable day‑to‑day and long‑term operational planning that ensures dignified, reliable access to food and resources for the Yakima community. This role manages all aspects of market operations—including staff and volunteer leadership, food inventory and supply flow, shopper logistics, safety practices, and property management—to create a consistent, high‑quality experience for market shoppers. The FCMM ensures equitable service distribution by optimizing in‑store shopping, drive‑through services, and resource room usage, while maintaining clear, multilingual external communication across outreach channels. Additionally, they ensure that market operations center the experiences, needs, and voices of people facing food insecurity. At the heart of the role is people leadership grounded in emotional intelligence, cultural humility, and NWH’s PACI values and 6 Agreements. The FCMM builds and sustains a healthy, dynamic team culture by leading across differences, staying curious, fostering connectedness, encouraging learning, and championing clear, empathetic communication. The FCMM supports staff resilience and ensures staff, volunteers, and shoppers encounter dignity, respect, and compassionate service whenever they are on site. And through their leadership the FCMM strengthens both the Fruitvale Community Market and NWH’s broader mission to grow food justice through collective action. Schedule: This position will work into the early evenings on Mondays and Fridays and may be required to work other occasional off-shift hours as necessary for special events or other duties assigned. Travel: This position may be required to travel 1-5 days a month within the state of Washington. RESPONSIBILITIES: People Management & Leadership • Build healthy, dynamic teams that work well together and that understand their role and impact within and beyond the organization, • Through emotionally intelligent and empathetic leadership-supervise, support, professionally develop, and hold accountable the following positions:, • FCM Coordinator, • FCM Assistants (3), • FCM Shopper Engagement and Resource Advocate, • Lead through influence across the department and through the organization, • Oversees andis responsible forprogram budgets thatare alignedwith organizational strategies and annual operating plans, • Ensure milestones, indicators and targets are developed and tracked for programs in support of NWH strategies, • Champion clear and consistent communication internally and externally about activities, initiatives, successes, and learnings, • Manage and oversee day-to-day operations of the Market including but not limited to staff and volunteer activities, food inventory and supplies management, and shopper circulation logistics in the heat of summer and cold of winter., • Manage program implementation and innovation of market experiences including in-store shopping, drive-through services, and resource room usage by facilitating an environment that celebrates food, creativity, nutrition, dignified customer service, holistic care, and fun, • Prioritize the experiences of community members by facilitating a variety of feedback methods such as periodic shopper surveys, Advisory Council meetings, and consistent conversation and engagement with internal and external stakeholders, • Responsible as the site manager and main point of contact for the FCM site/property, • Communicates and collaborates regularly with NWH Facilities &Safetydepartment, • Oversees implementation of organization-wide safety measuresincluding but not limitedtothe Market site, parking areas, equipment, equipment safety training, building utilities, building access, asset maintenance, security contractors, safetyplansand inclement weather plans, • Documents, reviews, and responds to all incidents, injuries, and safety concerns, • Collaborate with other community market managers and teams to build on best practices, • Coordinateongoing and time-limitedactivitieswith NWH teamsincluding but not limitedto:supply chain,volunteer, • programs,allocations,philanthropy,communications, marketing, food drives, and events Physical Demands While performing the duties of this Job, the employee is regularly required to lift and/or move up to 50 pounds. The employee is occasionally required to lift and/or move up to 75 pounds. The employee is regularly required to stand for long periods of time; walk; use hands to finger, handle, or feel; balance; bend and reach with hands and arms; use feet to operate foot pedal operation; and talk or hear. Occasionally required to climb ladders, sit, stoop, kneel, squat, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. EQUITY AND INCLUSION Demonstrate the initiative to learn and enhance skills that promote anti-racism, cultural competency and an understanding of oppression and its impact. Participate in intentional learning efforts, including events relating to understanding and dismantling institutional racism and building cultural competency RELATIONSHIPS: Internal: This position is in frequent contact with leadership and staff while communicating daily to ask questions, receive and provide information. Assist in facilitating cross-functional and integrative work across the organization as it relates to its strategic pathway. External: This position will uphold Northwest Harvest’s commitment to ending hunger, and new possibilities in Washington’s agricultural heartland. The FCMM will regularly meet with stakeholders, advisors, partners, funders, professional associates, community group leaders, people with lived experience of hunger, food bank leaders, and people of color small business owners. MINIMUM QUALIFICATIONS: A combination of the real-life experience, education, and training listed below which provides an equivalent background to perform the work of this position. Successful completion of a background check is required. Knowledge of: • Working knowledgeofnon-profitorganizationsand issues related tofood,hunger,housing,povertyissuesand hunger relief systemsthis includes but is not limited tocultural and institutional racism and their impact on society, • Effective and thorough knowledge in food bank and/or grocery store operations, food safety practices, customer service approaches, warehouse systems, andlogistics, • Thorough knowledge of people leadershipskills, delegation, performance management,providing clear feedback, and emotional intelligence, • Working knowledge in de-escalation and trauma informed care best practices, • Workingknowledge inbasic accounting principlesandfinancial managementto support and manage program budgets and inventory, • Thorough knowledgeinmanaging dataandmaintainingdata integrity and quality, • Thorough knowledge to support the safeand effectivehandlingofwarehouse equipmenti.e.,forklift/electric pallet jack, ladder safety,etc, • Thorough knowledge inproject managementaswould begenerallyacquiredacross the field or career in adistribution organization, • Workingknowledge ofvolunteer management practicesandfood safety practicesto support the FCM, • Understand individuals who have experienced poverty or food insecurity, anddemonstrateempathy towards all shoppers visiting the Market, • Analyze issues, synthesize information, make decisions, and learn from mistakes, • Leadand thrive though ambiguity, whilemaintainingcomposure, discretion, and high quality under timeline pressure or when faced with sensitive inquiries or complaints, • Demonstrated ability to communicatetimely, clearly, and effectively, orally and in writing, • Perceive, understand, manage, and use emotions effectively in oneself and others, • Lead teams across differences, • Takeinitiative, prioritize and re-prioritize taskswhiledemonstratingexcellent time-management, organizational, problem-prevention and problem-solving skills, • Commit to NWH’s PACIValues :Purpose-Driven,Anti-Racist,Connected, Interwoven, • Commit to NWH’s Six Agreements:speak truths responsibly, listen to understand,stay engaged,experience discomfort and do things differently, expect and accept non-closure, and honor confidentiality, • Integrate equity principles and practices into all functions, • Be nimble and curiousby asking questions to understand the merits of different approaches, and shift strategies in response to demands of a situation, • Stay current on trends and best practices in food safety, food pantry operations, customer service, social service resources, and other adjacent sectors Bachelor’s degree in business, non-profit management, social work, food science, or an equal combination of education or work experience with a personal orientation as a lifelong learner. EXPERIENCE: Minimum three (3) + years’ experience working in customer service, public administration, human services, or similar work in a non-profit setting, with two (2) + years of supervisory experience. DESIRED QUALIFICATIONS • Non- Profit experience is desired but notrequired, • The ability to speakadditionallanguage is desired but notrequired, • Candidates with lived experience of poverty or food insecurity, or strong connections with BIPOC communities (Black, Indigenous, and People of Color) are strongly encouraged to apply The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics. BENEFITS AND OTHER COMPENSATION: Northwest Harvest offers a competitive salary and comprehensive benefits package this includes but is not limited to; medical/dental/ vision/ insurance, long term disability insurance, Life/AD&D insurance, Employee Assistance Program (EAP), 401(k) retirement plan, Vacation and Sick leave, 8 paid holidays; New Year’s Day, Martin Luther King Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, after Thanksgiving, and Christmas Day, Floating holidays for you to use should you observe a holiday not outlined in Northwest Harvests current observed holidays or at your discretion, and birthday holiday. Employees are eligible to participate in payroll deducted supplemental benefits i.e., Flexible Spending account-HRA and DCE, various AFLAC and New York Life plans.