Senior Director of HCBS Growth & Strategic Partnerships
hace 2 días
Edina
Job Description Senior Director of HCBS Growth & Strategic Partnerships Northeastern Home Group LLC is seeking an experienced, highly driven HCBS leader to build and lead our growth, referral development, and strategic partnership efforts across Minnesota. This is not a traditional marketing role. We are looking for someone who understands Minnesota Home and Community-Based Services, case management, care coordination, support planning, waivers, DHS expectations, client needs, and the realities of service delivery. The ideal candidate has prior experience as an MCO Care Coordinator, Waiver Case Manager, Social Worker, Case Management Supervisor, MnCHOICES professional, HCBS Program Manager, or similar role and is ready to use that experience to help scale a growing provider organization. The right person will be a strategist, relationship builder, executor, and leader. You will be expected to create the growth plan, build referral relationships, monitor KPIs, identify opportunities, meet deadlines, and work closely with leadership to make sure growth is supported by strong service delivery. Primary Responsibilities • Develop and execute a comprehensive HCBS growth and referral strategy., • Build strong professional relationships with case managers, MCO care coordinators, social workers, counties, tribes, case management agencies, discharge planners, hospitals, clinics, community organizations, and other referral partners., • Generate consistent, appropriate client referrals., • Strengthen relationships with existing referral partners and increase repeat referrals., • Understand what case managers and care coordinators expect from a strong provider and help Northeastern Home Group meet those expectations., • Maintain regular communication with referral partners regarding service availability, capacity, client progress, and service concerns as appropriate., • Work closely with Designated Coordinators, Designated Managers, staffing leadership, client-support staff, and company leadership to understand how services are going., • Identify service gaps, staffing challenges, client concerns, communication issues, and operational barriers that could affect growth or referral relationships., • Gather feedback from clients, staff, managers, case managers, and community partners and turn that feedback into measurable improvements., • Monitor client and case-manager satisfaction., • Develop 30-, 60-, and 90-day growth plans., • Establish and track growth KPIs, referral targets, relationship-development goals, conversion rates, and client-start goals., • Monitor the full referral pipeline from initial relationship through referral, intake, authorization, staffing, and service start., • Identify why referrals are won, lost, delayed, or declined., • Develop strategies to improve referral conversion., • Identify new markets, populations, service opportunities, and geographic opportunities., • Help leadership determine where the organization should expand and where capacity should be developed., • Create outreach strategies, presentations, professional materials, and community-partnership initiatives., • Represent Northeastern Home Group at meetings, networking events, professional events, and community opportunities., • Build systems, processes, dashboards, and accountability structures that allow the growth function to scale., • Eventually help build and lead a larger Growth and Community Partnerships Department. Preferred Background We are especially interested in candidates with experience in: • Minnesota HCBS waiver programs, • MCO care coordination, • Waiver case management, • CADI, DD, BI, CAC, and/or Elderly Waiver, • MnCHOICES, • Support plans and assessments, • Service authorizations, • Long-term services and supports, • DHS programs and expectations, • County or tribal case management, • Social work, • Case management supervision, • HCBS program management, • Hospital discharge planning, • Transition or relocation services, • Community partnerships, • Provider relations, • Business development within healthcare, disability services, or human services What We Are Looking For We want someone who can walk into the organization and think strategically. You should be able to answer questions such as: Where should our next clients come from? Which case managers, care coordinators, organizations, and communities should we be building relationships with? What are referral partners looking for from providers? Why are clients choosing us? Why are referrals not converting? Are our clients satisfied? Are case managers satisfied with our communication and service delivery? Where do we currently have capacity? Where should we expand? What opportunities are we missing? What needs to improve internally to support growth? What should our growth targets be for the next 30, 60, 90 days, and beyond? You must be organized, accountable, creative, professional, relationship-focused, and able to turn ideas into execution. Performance Expectations Success in this role will be measured by: • Qualified referrals, • New client service starts, • Referral-to-admission conversion, • New referral partnerships, • Repeat referrals, • Client satisfaction, • Case manager and referral-partner satisfaction, • Referral response time, • Growth KPI performance, • Completion of strategic initiatives, • Execution against deadlines, • Development of scalable growth systems, • Sustainable growth supported by strong operations and compliance Important Standard Northeastern Home Group is committed to compliance, person-centered services, client choice, safety, quality, and ethical referral practices. Growth must never come at the expense of compliance, client rights, service quality, staffing capacity, accurate documentation, or responsible service delivery. This role is ideal for an experienced Minnesota HCBS professional who understands the system deeply and is ready to move beyond managing individual cases into building strategy, relationships, growth, and organizational impact. Location: Edina, Minnesota Position: Full-Time Work Model: Hybrid / Field-Based Travel: Regular local travel throughout the Twin Cities and surrounding Minnesota communities for relationship-building and community meetings