Fitness Manager
1 month ago
Kansas City
Job DescriptionBenefits: • Bonus based on performance, • Dental insurance, • Employee discounts, • Health insurance, • Paid time off POSITION OVERVIEW The Fitness Manager (FM) is a member of Chiefs Fit management team and plays a key role in the companys overall success by leading and managing a clubs health and fitness programming which includes personal training, group training, supplement sales, member integration and support. The FM is responsible for: • Impacting member service and retention by delivering excellence through quality, cutting-edge programming that is safe, supports members efforts to reach their goals and provides exceptional member experiences, • Maintaining a safe, clean, well-maintained, and esthetically appealing environment, • Achieving financial performance results through the generation of ancillary service revenuesKEY RESPONSIBILITIES Serve as a role model and direct and manage the day-to-day operations of the clubs fitness programming • Cultivate and lead a positive, team-centered work environment that delivers on company goals, • Hire, train, manage, and develop a high-quality team of fitness professionals in a way that enables them to reach their full potential, • Review and evaluate staff performance constructively on a regular basis through informal and formal performance management mechanisms, • Create communication mechanisms for staff that enables two-way dialogue and provides them with timely and accurate information pertaining to company and club goals, programs, promotions, and policies, • Manage an efficient fitness department whereby day-to-day operations run smoothly, company-wide policies are followed consistently, and problems are resolved in an effective and timely manner, • Create staff schedules that guarantee there is appropriate coverage by the fitness team, • Ensure superior customer service by sustaining a culture, through leadership and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations, • Create and deepen relationships with members and enhance their sense of belonging and community within the club, • Work with the sales team to integrate members into the club in a timely manner, • Sincerely acknowledge members and guests, • Be professional in your personal presentation, • Use a professional and friendly communication style to enhance our members and guests experience, • Ensure the fitness team takes an active role in keeping current in their fields and are well trained and knowledgeable about their jobs, the company, and our services, promotions and business practices so that they can provide members and guests with consistent and accurate information, • Educate and train the fitness team on company and department programs, • Ensure that all members of the fitness team keep current with the appropriate certifications, (i.e. PT, CPR/AED) they need for their job and maintain all paperwork associated with those certifications, • Oversee ancillary service programs and ensure that the programs are safe, provide quality experiences for members, meet members expectations and goals, and achieve revenue goals, • Know your competition and use that information to make suggestions or changes that enable your club to be best in class, • Develop and implement member communications initiatives that increase member retention, satisfaction and participation in revenue producing services, • Monitor, evaluate and continuously improve operations, programming, and financial performance by interacting with members and staff, listening to their feedback and ideas, and analyzing key metrics and data, • Ensure all equipment is working and operating and if it is not working, get it repaired in a timely manner, • Notify the facilities department when repairs and maintenance are needed and serve as an advocate for getting these issues resolved, • Actively participate in management meetings and company-wide initiatives and provide feedback and ideas for improving and building all aspects of the business, • Work as part of the overall team by respecting, supporting, and encouraging your co-workers, pitching in, and assisting co-workers and other departments when necessary, and approaching challenges in a creative, positive, and team centered manner, • Maintain an active and working knowledge of Chiefs Fit as a company as well as all services and promotions, • Be proficient in appropriate club software systems, • Follow all company policies and procedures WORK SCHEDULE This is a full-time management position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours should include prime time and should allow you to interact with staff and members throughout the day. Special events, promotions, and other demands will require some early mornings, late nights and weekends. This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.