Fundamental Medical Supply Inc.
Customer Service Representative (CSR)
1 month ago
$35000–$53000 yearly
Full-time
Reseda, Los Angeles
Job Title: Remote Customer Service Representative Job Type: Full-time/Part-time (Remote) Job Summary:
We are seeking enthusiastic and empathetic individuals to join our team as Remote Customer Service Representatives. In this role, you will be the first point of contact for our customers, providing outstanding service by resolving inquiries, handling complaints, and delivering solutions with professionalism. Key Responsibilities:
• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Identify and resolve customer issues efficiently while maintaining a positive customer experience.
• Provide detailed and accurate information about products, services, and company policies.
• Document customer interactions and solutions in the company’s CRM system.
• Escalate complex or unresolved issues to the appropriate department when necessary.
• Maintain a high level of knowledge about company products and services to offer tailored assistance.
• Handle customer complaints with patience and empathy, ensuring a satisfactory resolution.
• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores. Qualifications:
• High school diploma or equivalent (required); associate or bachelor’s degree is a plus.
• Prior experience in customer service or a related field (preferred but not required).
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in using CRM software, email platforms, and other relevant tools.
• Reliable internet connection and a quiet workspace for remote work.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed. Key Competencies:
• Empathy and patience in handling customer concerns.
• Strong organizational and time-management skills.
• A proactive attitude with the ability to work independently.
• High level of adaptability to a fast-paced and dynamic environment. What We Offer:
• Competitive pay with performance-based bonuses.
• Comprehensive training and ongoing support.
• Opportunities for career growth and development.
• Flexible work schedule and a supportive team environment. How to Apply:
Submit your resume and a brief cover letter explaining why you are an excellent fit for this role.
