Chief Operating Officer - COO
20 days ago
White Plains
Job Description Job Title: Chief Operating Officer (COO) – Behavioral Health Clinics Role Summary: An outstanding opportunity is available for a strategic and mission-driven Chief Operating Officer to lead the expansion and operational excellence of a high-impact mental health care organization. This role is ideal for a visionary leader who thrives in scaling innovative healthcare models and is passionate about transforming lives through evidence-based, patient-centered care. As COO, you will be responsible for evolving a successful single-site clinic into a thriving, multi-location enterprise. You will lead operations with a clear focus on growth, quality, and regulatory integrity, building teams, systems, and processes that deliver compassionate, effective care at scale. You’ll work closely with founders and cross-functional teams to ensure sustainable expansion while maintaining a culture rooted in empathy, accountability, and performance. Key Responsibilities: * Lead the development and execution of a multi-year expansion strategy, scaling operations from one clinic to 5–10 locations. * Identify and evaluate new markets, partnerships, and growth opportunities. * Design and implement scalable systems, processes, and technologies to support rapid growth. * Oversee daily clinic operations, ensuring efficiency, clinical quality, patient experience, and compliance. * Build performance metrics and reporting infrastructure to measure and drive operational success. * Optimize resource allocation, manage budgets, and improve cost-efficiency to support profitability. * Partner with founders on marketing, branding, and patient acquisition strategies. * Ensure compliance with healthcare regulations, licensing requirements, and clinical best practices. * Develop and execute risk management protocols to protect patients, staff, and the business. * Collaborate across clinical, administrative, billing, and marketing functions to create operational alignment. * Lead the recruitment, training, and development of compassionate, high-performing teams. * Other duties as assigned. Required Qualifications: * 10+ years of leadership experience in healthcare or behavioral health operations. * Proven success in scaling multi-site clinical operations or healthcare startups. * Strong financial literacy, including understanding of EBITDA, cash flow, and key operational KPIs. * Expertise in healthcare payer contracting, compliance standards, and process optimization. * Demonstrated ability to lead organizational growth while maintaining operational discipline and quality. Desired Qualifications: * Experience in behavioral health, SPRAVATO® administration, or integrative psychiatry models. * Track record of launching new clinic locations, including site buildout, licensing, staffing, and workflow design. * Systems thinker with a builder’s mindset—able to design, implement, and iterate for scale. Personal Attributes: * Entrepreneurial, purpose-driven, and resilient in dynamic environments. * Strategic mindset with strong operational execution capabilities. * Collaborative leader with high emotional intelligence and effective communication skills. * Committed to balancing compassion and accountability in team leadership. * Passionate about improving mental health care access, quality, and outcomes. Key Performance Metrics: * Successful expansion from 1 to 10+ clinics within established timeframes and budgets. * Execution of the second clinic launch as a scalable blueprint for future sites. * Revenue and profitability growth in alignment with organizational goals. * Scalable systems and process implementation across all locations. * High employee engagement, strong team retention, and positive performance indicators. * Positive patient experience outcomes, including satisfaction, retention, and referrals. * Operational efficiency gains are measured by cost per session, throughput, and utilization. * Full regulatory compliance and strong payer relationship management. Pay: * Compensation & Incentive Structure * Base Salary: Starting at $150,000 in Year 1 * Performance Bonuses: Eligibility for annual bonuses * Equity: Participation in the company equity program * Total First-Year Earning Potential: $220,000 – $240,000 Location & Work Type: This is a full-time, on-site position based in New York, with travel to future clinic locations as part of expansion efforts.