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Job Description About Thrive Thrive is a leading global provider of NextGen managed services, delivering cybersecurity-first, cloud, infrastructure, AI-driven automation, and digital experience solutions to mid-market and enterprise clients. With nearly 30 acquisitions completed and a rapidly scaling global platform, Thrive is building a standardized, AI-enabled services architecture designed for operational leverage, margin expansion, and durable value creation. We are entering our next phase: platform consolidation, product standardization, AI monetization, and scalable integration discipline. Role Overview The EVP of Product is a key member of the executive leadership team, responsible for defining and leading Thrive’s end-to-end product and platform strategy across Cybersecurity, Cloud, Digital Experience, Infrastructure, and AI-powered services. This leader will own an end-to-end product lifecycle, from vision and strategy to roadmap, delivery, commercialization and in-life optimization, across our managed services and technology offerings. This executive will transform a multi-acquisition services portfolio into a standardized, repeatable, high-margin platform — driving clarity in packaging, pricing, roadmap prioritization, vendor strategy, automation, and ServiceNow enablement. This is a highly strategic and operationally rigorous role. The EVP must bring structure, discipline, and platform thinking to a complex and evolving environment. Key Responsibilities Platform & Portfolio Strategy * Define Thrive’s 3-year product vision aligned to revenue growth and EBITDA expansion targets. * Rationalize acquired service offerings into standardized, tiered, scalable packages. * Establish clear product segmentation (core, advanced, AI-enabled, verticalized solutions) * Lead lifecycle management: build, enhance, sunset. * Continuously scan market, customer and competitive trends to inform strategy, identify new opportunities and proactively manage product innovation. AI & Automation Monetization * Define and execute Thrive’s AI-first services strategy that is tightly integrated into the product roadmap. * Identify opportunities to embed AI and automation into existing and new offerings to improve outcomes (speed, quality, risk) and drive accretive revenue, margin expansion, or cost-to-serve improvement. * Productize automation and AI into revenue-generating offerings. * Define and lead AI governance, internal enablement, and client-facing packaging for AI and automation. * Partner with ServiceNow and key vendors to embed AI at the platform level. Margin Expansion & Operational Leverage * Parter with Finance and Operations to define a clear margin improvement agenda across the product and services portfolio, with specific targets for gross margin and driving product-level margin visibility. * Improve gross margin through vendor rationalization, tool consolidation, and thoughtful build/buy/partner decisions that simplify the stack and increase buying power. * Embed automation into workflows and service deliver to reduce manual effort, improve quality and consistency, and expand labor efficiency without compromising customer outcomes. * Design offerings that are operationally scalable, standardized architectures, repeatable implementation patterns, and well-defined service tiers so that growth translates into expanded margins rather than linear cost increase. Integration & Standardization * Establish a standard product integration playbook for acquisitions. * Rapidly assess acquired products and services for strategic fit, overlap, technical health, customer impact and financial performance, and translate findings into clear recommendations. * Lead Day 0–180 product harmonization roadmap, defining which offerings to keep, enhance, sunset or migrate, and in what sequence and timeline. * Eliminate duplicative tools and service fragmentation. * Ensure integration decisions balance growth and churn risk. * Ensure that each acquisition strengthens, rather than fragments, the overall platform and portfolio, driving toward a more standardized, and margin-accretive product set over time. Customer & Marketing - GTM Alignment * Deeply understand customer segments, personas, and journeys across our core industries, ensure voice-of-the customer and frontline feedback are systematically fed into product decisions. * Partner with CRO and Marketing to: * Simplify messaging. * Align packaging and pricing. * Enable sales with clear value propositions. * Support verticalized offerings (Financial Services, Healthcare, PE portfolio companies, etc.) * Support strategic customer engagements, renewals, and large pursuits by articulating our product roadmap, differentiation, and value proposition. Product Governance & Operating Model * Implement and enforce a structured product roadmap, governance framework and operating model. * Establish prioritization framework that balance customer value, revenue impact, strategic fit and operational feasibility – focusing on ROI and a value creation plan. * Build product KPI dashboard: * Revenue by product line * Gross margin by product * Attach rates * Adoption * AI penetration Leadership * Build, coach and retain a high-performing product organization capable of executing in a high-growth multi-country environment. * Foster a culture of customer obsession, data-driven decisions, disciplined execution, and continuous learning. * Set clear expectations, rhythms and success metrics for the product teams. * Attract top product talent and create succession plans for future product leaders. * Champion cross-functional leadership and partner closely with COO, CTO, CRO, CMO, CFO, and CPO. * Model executive presence with customers, analysts, partners and the Board, serving as the voice of the product strategy and market vision. Experience * 15+ years in product leadership including 7+ years in senior strategic leadership roles within: * Managed Services * SaaS * Cybersecurity * Cloud platforms * Experience scaling multi-entity or acquisition-driven platforms. * Demonstrated success in creating clear product strategies, roadmaps and investment cases and driving them through to execution. * Deep experience translating customer and market insight into differentiated offerings and successful commercial outcomes. * Proven track record of improving gross margin via product discipline. * AI and automation strategy experience strongly preferred. * Experience working in PE-backed or high-growth environments preferred. Leadership Attributes * Strategic and systems thinker with the ability to connect vision to detailed execution. * Customer-obsessed, commercially savvy and data-driven in decision making. Structured, methodical thinker. * Platform mindset vs. custom solutions mindset. * Exceptional leadership and people-management skills; able to inspire, coach and scale a diverse global team. * Financially fluent, able to partner with Finance on business cases, understand EBITDA and margin implications, and use cost-to-serve data to inform product and pricing decisions. * Strong communicator and influencer who can align executive stakeholders and cross-functional teams. * Must have a strong executive presence with board-ready communication skills. * High integrity, low ego, accountability driven with a collaborative, outcome-oriented style aligned to Thrive core values (People, Client, Attitude, Ownership). * Comfortable driving change in complex environments Base Salary Range: $250K -$260K (bonus eligible) Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. Thrive is committed to providing fair and equitable compensation practices for all employees and strive to provide competitive salaries that reflect the value and skills each team member brings to our organization. Salaries are determined according to the job's scope, market data, location, and the candidate’s qualifications, including experience and relevant education. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other legally protected status. Powered by JazzHR bsGRcwpGaq