257 Best customer service assistant Jobs in Charlotte, North Carolina (May 2026) - page 4

Adjunct Medical Assisting Lab Assistant

15 days ago

Charlotte

Job Description OVERVIEW: The Lab Assistant serves as a lab resource for students while students perform lab task. It is not the expectation that the Lab Assistant acts as an instructor, but rather the Lab Assistant is responsible for the lab supervision and assessment of the students while on participating in hands-on labs. The Lab Assistant connects classroom and the hands-on area and their knowledge guides students to manage lab assignments, meet course outcomes, and articulate areas of opportunity and concern to the faculty member of record for the course. ESSENTIAL DUTIES AND RESPONSIBILITIES: • On site supervision and assessment of students during lab, • Manage student's progress on assignments, • Validate student completed lab tasks, • Communication of student's compliance and work back to the faculty member, • Assess students' compliance, • Facilitate student's orientation to lab, • Demonstrate understanding and upholds the policies and procedures of Southeastern College and the program, • Assist with the evaluation of students' class work, laboratory and clinic work, assignments, and papers. SUPERVISORY RESPONSIBILITIES: • Issues written and oral instructions; assigns duties and examines work for exactness, neatness, and conformance to policies and procedures. COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the Intellectual • Gathers and analyzes information skillfully., • Coordinates projects., • Communicates changes and progress., • Manages project team activities., • Manages difficult or emotional customer situations., • Responds promptly to customer needs., • Solicits customer feedback to improve service., • Responds to requests for service and assistance., • Meets commitments., • Maintains confidentiality., • Speaks clearly and persuasively in positive or negative situations., • Listens and gets clarification., • Responds well to questions., • Participates in meetings., • Exhibits objectivity and openness to others' views., • Gives and welcomes feedback., • Supports everyone's efforts to succeed., • Writes clearly and informatively., • Edits work for spelling and grammar., • Varies writing style to meet needs., • Presents numerical data effectively., • Takes responsibility for subordinates' activities., • Makes self available to staff., • Demonstrates knowledge of EEO policy., • Shows respect and sensitivity for cultural differences., • Promotes a harassment-free environment., • Treats people with respect., • Keeps commitments., • Inspires the trust of others., • Works with integrity and ethically., • Upholds organizational values., • Follows policies and procedures., • Completes administrative tasks correctly and on time., • Supports organization's goals and values., • Benefits organization through outside activities., • Is consistently at work and on time., • Ensures work responsibilities are covered when absent., • Arrives at meetings and appointments on time., • Follows instructions, responds to management direction., • Takes responsibility for own actions., • Keeps commitments, • Commits to long hours of work when necessary to reach goals., • Completes tasks on time or notifies appropriate person with an alternate plan., • Sets and achieves challenging goals., • Demonstrates persistence and overcomes obstacles., • Measures self against standard of excellence., • Takes calculated risks to accomplish goals., • Prioritizes and plans work activities., • Uses time efficiently., • Approaches others in a tactful manner., • Reacts well under pressure., • Treats others with respect and consideration regardless of their status or position., • Accepts responsibility for own actions., • Follows through on commitments., • Demonstrates accuracy and thoroughness., • Looks for ways to improve and promote quality., • Applies feedback to improve performance., • Monitors own work to ensure quality., • Observes safety and security procedures., • Determines appropriate action beyond guidelines., • Reports potentially unsafe conditions., • Uses equipment and materials properly. Language, Math, and Reasoning • Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals. Ability to write reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization., • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs., • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. EDUCATION, EXPERIENCE, and TRAINING: • Must possess the credentials required for a professional in the field (i.e. CST, RMA, etc.) PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The employee must regularly lift and/or move up to fifty (10) pounds., • The employee must occasionally lift and/or move up to fifty (50) pounds., • While performing the duties of this job, the employee is regularly required to stand, and/or use hands to finger, handle, or feel., • While performing the duties of this job, the employee is frequently required to walk, and/or talk, or hear., • While performing the duties of this job, the employee is occasionally required to sit, climb or balance, stoop, kneel, crouch, or crawl, taste or smell. VISION REQUIREMENTS: • There are no special vision requirements. WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. • This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic.), • While performing the duties of this job, the employee frequently works near moving mechanical parts., • While performing the duties of this job, the employee occasionally works in high precarious places., • While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles., • While performing the duties of this job, the employee is frequently exposed to toxic or caustic chemicals., • While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions., • While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock., • While performing the duties of this job, the employee is occasionally exposed to risk of radiation. Note: Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position. BENEFITS • 401(k), • 401(k) matching, • Dental Insurance, • Health Insurance, • Vision Insurance, • Paid time off

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