Customer service call center jobs in New York, New York - Page 3Create job alerts

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at OneTouch Direct, you will: Respond to customer inquiries and concerns in a timely and professional manner; Provide accurate information and solutions to customer issues; Maint

Call Center / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k matching / PTO - As a Customer Service Rep at Beyond Finance, you will: Assist customers with inquiries and complaints via phone, email, and chat: Provide excellent customer service by actively listening, showing

Call Center / Remote] - Anywhere in U.Competitive pay / Equipment provided - As a Customer Service Rep at American Specialty Health, you will: Provide exceptional customer service to clients and members; Answer incoming calls and respond to emails promptly and professionally; Accurately document and

Call Center / Remote] - Anywhere in U.Up to $24 per hour / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Equip, you will: Answer inquiry calls, emails, web forms, etc.Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments; Collect patie

Customer Service / Fully Remote] - Anywhere in U.Competitive salary / Comprehensive benefits / Training provided - As a Billing Rep you'll: Answer heavy call volume in a remote call center environment; Answer patient questions and address concerns in a friendly and empathetic manner; Forward calls a

Call Center / Remote] - Anywhere in U.Competitive pay - As a Customer Service Rep at F&G, you will: Answer incoming calls and respond to customer inquiries in a professional and timely manner; Provide excellent customer service by actively listening and addressing customer needs and concerns; Accura

Call Center / Remote] - Anywhere in U.Up to $42K per year / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Transamerica, you will: Handle incoming customer inquiries via phone, email, and chat; Provide accurate and timely responses to customer questions and concerns; Trou

Customer Service / Remote] - Anywhere in U.Up to $50K per year / Medical, dental & vision / 401k / PTO - As a Call Center Agent you will: Answer incoming calls and respond to customer inquiries in a professional and efficient manner; Provide accurate information and troubleshoot issues to ensure cus

Customer Service / Call Center / Remote] - Anywhere in U.Competitive pay / Benefits / Paid training - As an Inbound Sales Rep at SP Data Digital, you will: Conduct outbound sales calls to potential customers in a professional and persuasive manner; Follow up with leads and maintain accurate records

Customer Service / Call Center / Fully Remote] - Anywhere in U. Medical, dental & vision / 401k match / PTO - As a Service Coordinator you'll: Handle incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, mo

Job Description Flagler Health is a fast-growing healthtech company transforming how healthcare organizations deliver care through AI-powered workflow automation, remote patient engagement, and chronic care programs. Our platform has already served over 1.5 million patients and is trusted by providers and payers to improve efficiency, lower costs, and drive better outcomes. With a unique freemium model and minimal direct competition, we are poised to capture a large share of the $4.5T U.S. healthcare industry. Key Responsibilities: * Conduct outbound welcome calls to patients across multiple time zones, following a structured multi-week outreach cadence * Complete 40+ patient enrollments per week (baseline subject to adjustment after 2 months) * Place and document 100+ call attempts weekly, with at least 3 attempts per patient in weeks 1, 3, and 5 * Use provided scripts and workflows to deliver high-quality, empathetic patient interactions that foster trust and engagement * Text patients before calling to increase contact rates and schedule calls at patient-preferred times * Maintain clear and accurate records in the portal, including best times to call, verbal consents, HIPAA contacts, and scheduling notes * Schedule 15-minute Welcome Calls with assigned Care Counselors within 2 business days of enrollment, ensuring no double booking * Review patient eligibility (diagnosis, payer type, provider) and complete chart prep in advance of calls * Escalate clinical questions or concerns appropriately to the patient’s provider or care team Key Performance Indicators (KPIs): * 40+ enrollments/week * Call Completion Rate ≥ 75% * Consent Capture = 100% * Documentation Accuracy (Declinations, Notes) = 100% * Audit Score ≥ 95% Ideal Background: * 1–2+ years of experience in healthcare customer service, medical front desk, or call center * Strong phone communication skills and confidence in discussing healthcare programs * Highly organized and comfortable managing time-sensitive tasks and high call volume * Tech-savvy, with experience navigating EHR platforms, CRMs, or scheduling tools * Comfortable working remotely and independently with minimal supervision * Prior experience with patient scheduling, insurance verification, or care coordination is a plus * Bilingual (Spanish or Russian) is a plus Location: Remote Job Type: Contractor (Full-Time hours expected) Compensation: $18/hour Our values This is what you can expect of your teammates at Flagler: * Persistence + ownership of outcomes: We wear many hats and aren’t afraid to run through walls to solve hard problems. * Personal + professional growth: We push ourselves to learn new things and embrace challenges, even if it means that we sometimes fail. * Don’t take things personally: We value and react quickly to constructive feedback. * Speed is our ally: In the fast-paced world of startups, we understand the value of moving swiftly. We thrive on the adrenaline of working rapidly. * Be Right: We are highly detailed oriented and try to be right, a lot.

Job DescriptionPosition Summary At MedReview, our mission is to bring accuracy, accountability, and clinical excellence to healthcare. As such, we are a leading authority in payment integrity solutions including DRG Validation, Cost Outlier and Readmission reviews. Under the direction of the Customer Service Department leaders, the Customer Service Representative is responsible for responding to all customer inquiries. The Customer Service Representative will research inquiries and ensure feedback is provided in a timely manner. This position is 9A to 5P in the office located at 1 Seaport Plaza, 199 Water St., 27th Floor, NY, NY, 10038. Responsibilities: This list does not represent all responsibilities for this position. Candidate must understand and be willing and able to assume roles and responsibilities other than these to meet the needs of the Customer Service/Call Center Department and MedReview in general. • Take customer calls and reply to customer e-mails with accurate, satisfactory answers to their queries and concerns., • De-escalate situations involving dissatisfied customers, assistance, and support., • Review customer or client accounts and provide updates and information about claim audit status and other claim inquiries., • Verify contact information for requesting documents required for review and safeguarding client and member data in accordance with HIPAA regulations., • Guide callers through troubleshooting and navigating the company site/e-mail portal., • Collaborate with other call center professionals to improve customer service., • High school diploma or equivalent experience is required., • Experience assisting customers and providing resolutions., • Knowledge of HIPAA privacy information standards required., • Knowledge of DRG Validation Review, Cost Outlier Review and Readmission Review., • Knowledge of claim processing or claim auditing systems and call center software, • Ability to prioritize and organize workload and complete tasks independently., • Strong quantitative and analytical problem-solving skills., • Demonstrates excellence in listening, written communication, and interpersonal skills., • Proficiency in Outlook, Word, Excel, and other applications., • Healthcare that fits your needs - We offer excellent medical, dental, and vision plan options that provide coverage to employees and dependents., • 401(k) with Employer Match - Join the team and we will invest in your future, • Generous Paid Time Off - Accrued PTO starting day one, plus additional days off when you’re not feeling well, to observe holidays., • Wellness - We care about your well-being. From Commuter Benefits to FSAs we’ve got you covered., • Learning & Development - Through continued education/mentorship on the job and our investment in LinkedIn Learning, we’re focused on your growth as a working professional. Salary: 40k-42k Powered by JazzHR QKwz9p22PJ

Job Description Job Title: Customer Service Specialist Scheduled Days: Thursday - Monday Hybrid schedule: in-office on Mondays and Thursdays About Sloomoo Inc. Sloomoo Inc. is an interactive experience, based on slime and all things #satisfying. Founded in late 2019 by two best friends who found slime healing during difficult times, the mission of the company is to deliver joy. Playing with slime taps into four of the five senses: it's visually mesmerizing; it smells delicious (Sloomoo slimes are hand-made and scented); it offers soothing ASMR sounds; and it feels both relaxing and playful. The environment is made for digging in with your hands and getting off of your screens, whether you're a kid or a kid-at-heart. A finalist of Fast Company's Innovation by Design Award, the design of Sloomoo is glossy, contemporary, and accessible. There are five locations - New York, Atlanta, Chicago, Houston, and Los Angeles - with more on the way. Mission driven, the brand supports mental fitness through a partnership with the Goldie Hawn Foundation's MindUP and is committed to neurodiverse inclusivity (the aim is for 10% of the workforce to be neurodiverse, including people who bring job coaches to work). Position Summary The Customer Service Specialist sits at the crossroads between operations and the customer. This position represents the company brand, voice and is an advocate for the customer while managing the large volume of emails, and calls with knowledge and efficiency. The Customer Service Specialist excels at communication and easily builds rapport with local stakeholders to problem solve. You will be key to upholding Sloomoo’s values: Innovation |Excellence |Joy | Inclusivity | Resilience | Accountability| Collaboration Key Responsibilities: * Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency. * Identify and address customer needs, with a goal of total satisfaction. * Provide expert answers to questions about products, pricing, and availability while presenting to customers. * Meet customer-service department sales targets, generating leads and upselling when opportunities arise. * Follow company guidelines and procedures for communications with minimal supervision. * Recommend improvements to company processes for efficiency. * Build expert, dynamic knowledge of the company’s products and services. * Conduct research with available resources to satisfy customer inquiries. * Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships. * Respond quickly, professionally, and accurately to customer inquiries regarding scheduling, pricing, orders, status, complaints, returns, and all other inquiries. * Maintain daily recordings and documentation of issues and resolutions for teams to review. * Escalate customer success issues as necessary. * Other duties as assigned. Qualifications: * High school diploma or equivalent. * Strong communication skills, including strong writing skills, active listening and clear articulation. * Ability to solve problems, alleviate conflicts, and escalate tactfully. * Ability to multitask, manage time, and prioritize. * Ability to work individually and as a team member. * Experience in sales. * Experience in a call-center environment. * Proven track record of meeting or exceeding sales quotas. Inclusivity Statement: Sloomoo Inc is a company that respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive. We are committed to equal employment opportunities, career development opportunities and promoting initiatives aimed at creating a culture that is meaningful, innovative and successful. Sloomoo Inc. does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with neurodiversity or a disability or other applicable legally protected characteristics. Scheduled Days: Thursday - Monday. Hybrid schedule: in-office on Mondays and Thursdays.

Job Description At Redefine Healthcare, we believe in providing all patients with the highest quality of care and compassion. With our dedicated team of Neurosurgeons, Interventional Pain Management Specialists, Orthopedists, Psychiatrists, Physical Therapists, and Chiropractors, we pride ourselves on specializing in continuity of care for our patients. We are excited to add Vascular to our growing list of specialties. Redefine Healthcare is looking for a dedicated, full-time Bilingual Call Center Representative to join our expanding team of healthcare professionals in our Matawan Office (this is not a remote position). This position will be the initial point of contact for patients, handling a wide range of inquiries and tasks related to healthcare services. They answer incoming calls, provide information, schedule appointments, and address patient concerns. We are looking for candidates that are motivated, compassionate and are looking to advance their career in a community that is always growing. Job Title: Bilingual Call Center Representative Salary/Pay Rate: $20-21/ hour, depending on specialty and experience Hours: 40 hours per week Job Type: Full-time Benefits: Paid time off, sick time, health insurance (medical, dental, vision, accident, and critical illness), life insurance, 401(k) with Company match, yearly bonus Job Title Duties (not limited to): • Take patient calls and provide an excellent patient experience, • De-escalate situations involving dissatisfied patients, offering assistance or support, • Call patients and healthcare facilities to reschedule appointments or obtain necessary information/records, • Collaborate with other call center professionals to improve patient and professional services, • Screen patient calls to better direct patient concerns in the right direction, • Understand commercial health insurance and basic medical terminology, • Help to train new employees and inform them about the company protocols., • Maintain a high level of customer service at all times, • Ensure confidentiality of sensitive information following office HIPAA protocol Minimum Level of Education or Experience Required: • 2+ years continuous recent experience performing described job responsibilities, • Working knowledge of medical office procedures, • Proficiency with MS Office, databases and EHR systems, • Outstanding communication and customer service skills

Job Description Position Overview: As one of the Washington Metropolitan area’s fastest-growing IT companies, we are always looking for creative, passionate, and responsible individuals. We recognize that intelligent, dedicated employees are our greatest asset. If you value innovation, integrity, and a drive to deliver, we invite you to become Enlightened. We are hiring a Customer Service Center Representative (CSR) to support the Port Authority of New York and New Jersey (PATH) riders and staff. This position serves as the initial point of contact for customers of (PATH), using established procedures and troubleshooting tools to provide timely and effective assistance. About the Port Authority: Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains critical transportation and trade infrastructure across the region. It also owns and manages the 16-acre World Trade Center site, home to the iconic One World Trade Center. Key Responsibilities: • Provide support via phone, email, and other channels while documenting all inquiries and resolutions., • Register various fare cards by entering data into the central database and PCPS website., • Handle lost or malfunctioning card claims, including processing replacements and updating records., • Investigate and resolve issues related to ticket vending machines and advise customers of next steps., • Process new and replacement web orders and maintain related spreadsheets., • Assist with refund and transaction investigations, providing analysis for supervisor review., • Execute product and monetary refunds through the central database and PATH website per guidelines., • Monitor and escalate incomplete or missing transactions to the Team Lead., • Advise customers on PCPS technical issues and guide appropriate actions., • High School Diploma or equivalent., • At least 2 years of customer service experience, including high-volume call center support, • Proficiency in Microsoft Office, particularly Excel., • Strong written, verbal, and interpersonal communication skills, • Ability to work independently and remain professional under pressure., • Minimum of 1 year of college (30 credit hours). The expected salary range for this position is listed above. Actual compensation will be determined based on experience and qualifications as well as internal equity and alignment with market data. At Enlightened, we pride ourselves on offering a comprehensive and industry-competitive benefits package to our full-time employees. Our benefits include: • Medical/Dental/Vision Insurance with Health Savings Accounts (HSA), • Flexible Spending Accounts (FSA), • 401(k) Retirement Plan, • Paid Holidays, Vacation, & Sick Leave Equal Opportunity Statement Enlightened is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.

Job DescriptionJob description Lee Spring is seeking Customer Service Agent to join our Headquarters' team. About us: Lee Spring manufactures and distributes mechanical springs, wire forms, stampings and fourslide parts worldwide. We offer an extensive product line of more than 25,000 inventoried products in a variety of materials available in stock and ready to ship today. In addition, we also manufacture springs made to customer specifications. Lee Spring is the premier global source for stock catalog and custom designed mechanical springs and related products. Founded by Robert Lee Johannsen in 1918, Lee Spring began in Brooklyn New York and our Global Headquarters are still based in Brooklyn today. Through the years, we have expanded with additional strategic locations throughout the United States, Europe, Latin America and Asia. We are well known for our extensive and comprehensive catalog of stock springs that have been used by engineers, professionals and buyers for decades. Beyond the catalog, we have considerable custom spring capabilities, personnel and a proficiency that comes with our many years within the industry. Customer Service Agent General Description The Customer Service Agent provides knowledgeable and professional service to Lee Spring's internal and external customers. Job Responsibilities • Order processing, • Providing request for quotes, • Resolve customer issues, • Issue and process Stock Return Material Authorizations, • Handle busy, phone, e-mails and walk-in customers, • Work with all Lee Spring internal departments and external locations, • 3+ years of solid customer service experience (call center or BEB is a must), • Ability to communicate with all levels of management internally and externally, • Computer literacy with knowledge of Microsoft Office (Outlook, Word, Excel) and Microsoft Teams, • Excellent verbal and written communication skills Lee Spring Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we also comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training. Ability to commute/relocate: Benefits: • 401(k), • 401(k) matching, • Medical insurance, • Vision insurance, • Dental insurance, • Health insurance, • Paid time off, • 8 hour shift

Job Description Job Overview The Customer Service Representative (Bilingual/Multilingual) provides high-quality support to clients by handling inbound calls, assisting with health plan enrollment, and delivering accurate program information. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced virtual environment. Candidates must be fluent in reading, writing, and speaking their designated language(s) — including English and one or more of the following: Haitian Creole, Spanish, Bengali, Mandarin, Cantonese, Tagalog, Vietnamese, Fuzhou, Russian, or other Asian dialects. Location: Remote Schedule: Monday–Friday, 8:00 AM–8:00 PM EST Saturday, 10:00 AM–6:00 PM EST Key Responsibilities • Respond to client inquiries regarding enrollment and program services., • Educate callers on managed care options and assist with plan selection., • Process enrollment and disenrollment forms accurately and efficiently., • Maintain up-to-date knowledge of program guidelines and policies., • Escalate issues or concerns to supervisors when necessary., • Perform data entry and maintain accurate records., • Support call center operations, including weekend shifts as needed., • Contribute to a positive, team-oriented work environment. Qualifications • Education: High school diploma or equivalent required. Experience: • Minimum of 2 years in customer service or human services, preferably in a call center environment., • Proven ability to manage multiple tasks in a high-volume setting. Skills: • Excellent verbal and written communication., • Strong computer literacy and typing accuracy., • Dependable attendance and professionalism., • Ability to learn and apply new systems quickly., • Positive and adaptable attitude under pressure. Technical Requirements (BYOD) • Computer or laptop with Windows 10 or MacOS 10.15+., • USB wired headset with microphone and noise suppression (Bluetooth not allowed)., • Internet speed: 25 Mbps download (single user), 50 Mbps (shared), and 5–10 Mbps upload., • Must use a wired Ethernet connection (no mobile hotspots or Chromebooks).

Job Description Amalgamated Bank is seeking a Sr. Contact Center Representative! This is a highly visible, high-impact team responsible for every aspect of the consumer and business inbound and outbound client experience. You will partner with the Bank’s Relationship Managers, Operations, Electronic Banking, and others to ensure that the client has an optimal experience in any situation. The Sr. Contact Center Representative will handle everything from general banking questions to troubleshooting technical issues with mobile and online banking via phone, email and CHAT across all market segments. By joining our team, you’ll be joining a Bank that believes that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers. Essential Job Functions: • Confer with customers by telephone in a pleasant, professional and efficient manner to provide information about Amalgamated Bank’s products or services, • Use effective skills to handle certain telephone standards such as call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects, • Confirm customer information while maintaining confidentiality, • Issue customer refunds in accordance with procedures, • Fulfill customer service requests in accordance with policy and procedures, • Process stop payments, order statement copies, checks and Debit/ATM cards for various products, • Instruct customers with using Online Banking and assist with consumer and business related password resets, • Keep records of customer transactions or interactions, recording details of customer complaints, inquires, comments as well as actions taken, • Research and resolve customer questions, problems or service complaints via phone, email or CHAT, • Research and provide resolution for all bill pay, person to person payments and mobile banking transactions, • Cross-sell products and services when appropriate or as directed, • Provide outbound acquisition, retention and referral support, • Serve as back-up/overflow to provide technical and operational call center support to business clients for Online, Mobile Banking, Remote Deposit Capture, and ABFast issues, by utilizing all prescribed means to research and ensure customer satisfaction, • Perform testing, as required, prior to system upgrades/releases Knowledge, Skills and Experience Required: • Minimum 3- 5 years’ experience within Financial Service industry and/or Call Center environment, • High School Diploma or equivalent, • Experience in internet banking and mobile technology, • Experience dealing effectively with the public, • Ability to correspond effectively via email and CHAT, • Strong analytical skills to resolve issues and discrepancies, • Proficient knowledge of Microsoft office, • Ability to handle all interactions with sound judgment within areas of learned responsibility Our job titles may span more than one career level. The starting base salary for this role is between $41,500.00 – $51,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas. Hybrid Work Model Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as “remote”. Search Firm Representatives- Please Read Carefully Amalgamated Bank does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for the position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Job Description Job Description: Join our dynamic team at Nirvana Healthcare Management as a Patient Access Representative in our Client Communication Call Center. We are looking for motivated individuals who are passionate about providing excellent customer service and have a keen interest in healthcare. Responsibilities: • Handle inbound and outbound calls in a professional and courteous manner., • Assist patients and healthcare providers with inquiries, appointment scheduling, and medical information., • Taking messages for Providers., • Document all interactions and maintain confidentiality of patient information in accordance with HIPAA guidelines., • High school diploma or equivalent., • Proven customer service experience in a call center environment, preferably in healthcare preferred, • Excellent communication skills, both verbal and written., • Ability to multitask, prioritize, and manage time effectively., • Competitive compensation package., • Comprehensive benefits including health insurance, retirement plans, and paid time off., • Supportive work culture focused on professional development and continuing education., • Opportunity to work in a growing field with a focus on improving patient outcomes., • Two (2) weeks paid training. Pay: $17.00 - $20.00 per hour Commensurate with experience Expected hours: 37.5 per week Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Life insurance, • Paid sick time, • Paid time off, • Vision insurance Schedule: • Evening shift, • Monday to Friday, • Customer service: 1 year (Preferred) Ability to Commute: • Essex County, NJ (Preferred)

Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role Charlie Health is looking for a dynamic, passionate individual to support our incredible clients and families throughout treatment as a Care Experience Specialist. This candidate will welcome clients and families into our program post-admission, build rapport, and provide care coordination and customer service to ensure all client needs are met throughout their time in treatment. The Care Experience Specialist will also act as the liaison between clients and other internal Charlie Health teams to provide a primary point of contact and an unparalleled experience for those in our care. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Answer inbound calls, emails, and texts and resolving patient and family concerns or requests efficiently and effectively, • Act as a liaison between patients and internal Charlie Health teams such as, Admissions, Billing, Utilization Review, Outreach and Clinical, • Support client-related requests from the Clinical Care team to improve the patient's experience, • Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively, • Communicate aftercare resources (i.e. outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health, • Managing client schedule, scheduling and rescheduling appointments, • Complete all documentation in a timely and accurate manner, • Adapt to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources, • Meet determined KPIs including: call answer rates, daily talk time, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, and customer satisfaction scoresRequirements, • Upholds Charlie Health's Mission, Vision, and Values and takes great pride in providing clients with exceptional service in order to support their mental health journeys, • High school diploma or equivalent, • Minimum 2 years experience working in a customer/patient success or support role, • Experience working with young adults and adolescents (healthcare setting preferred), • 1-2 years of Salesforce experience (or equivalent CRM platform) required, • 1-2 years of experience using contact center technology, • Strong ability to multitask and work in a fast-paced environment, • Demonstrates a high level of emotional intelligence, • Knowledge of HIPAA policies and procedures, • Work authorized in the United States and native or bilingual English proficiency Additional Information Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. The expected base pay for this role will be between $45,000 and $55,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-Remote Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job Description Efficient Air Service is hiring a Customer Service Representative (CSR) in Riverdale, NJ. If you enjoy helping people, multi-tasking in a busy office, and delivering excellent customer service, this role could be your perfect fit. This isn't just answering phones - you'll be the voice of a trusted, family-owned company where your work directly impacts customer satisfaction and team success. What You'll Do • Answer incoming calls and provide friendly customer support, • Schedule service appointments quickly and accurately, • Enter and update customer information in our system, • Communicate with technicians to ensure smooth scheduling, • Resolve customer concerns with empathy and professionalism What We're Looking For Must-Have: • High school diploma or equivalent, • Strong communication and phone skills, • Proficiency with Microsoft Office (Outlook, Word, Excel), • Organized, detail-oriented, and dependable, • Customer service or call center experience, • Experience in HVAC, home services, or retail sales, • Familiarity with ServiceTitan or similar software Compensation & Benefits • $45,000–$60,000 annual earning potential, • Health, and life insurance, • Paid time off and 401(k) with company match, • Year-round job stability, • Career growth opportunities with training provided About Us Since 2005, Efficient Air Service has built a reputation on honesty, quality, and exceptional customer care. We're a family-owned business that values integrity, respect, and teamwork. Our core values-excellence, integrity, service, and trust-guide everything we do. Take the Next Step Ready to join a supportive, growing company? Apply today with our quick 3-minute, mobile-friendly application and take the next step in your career!

Job DescriptionDescription: Customer Service Representative Job Summary: A Matawan, New Jersey, Insurance agency is seeking an experienced Customer Service Representative. The applicant will become a valued member of the call center team and will be responsible for handling, both in-bound and outbound high volume customer service calls. Responsibilities and Duties • Answering and redirecting high volume calls, • Provide exemplary service to customers, discussing and explaining their insurance coverage, premiums, and claims., • Resolve premium and billing questions and inquiries., • Assist customers with filing claims., • Record keeping and updating customer files., • 1+ years of call center experience, • 1+ years of insurance experience, • Proficient knowledge of customer service, and standard office practices and procedures., • Proficient computer skills., • Proficient standard office equipment skills., • Outstanding communication skills, both written and verbal., • Strong people skills., • Excellent phone etiquette., • Outstanding organizational skills and attention to detail, • Bilingual a plus, • High school or equivalent (Required) Location: Matawan, NJ (On-Site) Job Type: Full-time Benefits: • 401(k) matching, • Health insurance, • Monday-Friday, • Day shift, • Call Center, • Insurance verification: 2 years (Required) Requirements:

Job Description Job Title: Member Services Representative (Benefits Specialist) Extended Hours Differential Pay Added for Working Extended Hours Department: Member Services The 32BJ Benefit Funds is growing, and we’re currently seeking mission-driven Benefit Specialists (Member Services Representatives) to join our team. We offer: • Competitive Salary coupled with a great work/life balance, • Prime Location - Flatiron District in Manhattan (NYC), • Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan, • Pension Benefit that includes monthly employer contributions, • Retirement Benefit that includes 3% 401K employer contributions, • Professional Coverage/Reimbursement includes Tuition Reimbursement Program, • Paid Time Off including vacation, personal, and sick days, • Federal Paid Holidays – Up to 11 days off with pay, • And more... FLSA Status: Non-Exempt (Eligible for OT per business needs) Work Hours & Shift: 35 Total (Tuesday-Friday 12:00pm-8:00pm and Saturday 9:00am-5:00pm) Differential Pay Added for Working Extended Hours About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Position Summary: After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team, works as a Benefits Specialist for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund. Essential Duties and Responsibilities: • Collecting and analyzing data/information to resolve a problem in real time, at high volume standards., • Provide customer service to participants to resolve eligibility or Fund benefit issues., • Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems, • Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman)., • Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance., • Follow workflows to resolve participant questions., • Representatives analyze and interpret customer phone and written correspondence., • Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues., • Operating computers with multiple information screens to research and resolve customer inquiries on line., • Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation., • Ability to effectively communicate to Participants., • Perform any other relevant, related or pertinent work or duties as requested or assigned. Qualifications: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. As well, the candidate must be free of any disciplinary actions. Technical Skills: • Strong computer skills., • Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system., • Ability to prioritize work and meet deadlines., • A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications., • Strong analytical, problem solving and decision-making skills., • Excellent organizational and prioritizing skills., • Strong ability to multitask., • Various work schedules available. Interpersonal Skills: • Strong oral and written interpersonal skills., • Demonstrated customer service orientation., • Ability to effectively operate in fast-paced work environment., • Excellent listening skills., • Detail oriented with excellent organization and communication skills., • Experience working directly with customers. Education and/or Experience: High School diploma, some college preferred; Health Care, Employee Benefits and/or Customer Service experience are strongly preferred. Bilingual Language Skills: Fluent in multiple languages is a plus, but not required. Reasoning Ability: Above average. Certificates, Licenses, Registrations: None Work Hours & Shift: 35 Total (Tuesday-Friday 12:00pm-8:00pm and Saturday 9:00am-5:00pm) Differential Pay Added for Working Extended Hours Work Hours & Shift: 35 Total (Tuesday-Friday 12:00pm-8:00pm and Saturday 9:00am-5:00pm) Differential Pay Added for Working Extended Hours

Job Description Job Title: Member Services Representative (Benefits Specialist) Extended Hours Differential Pay Added for Working Extended Hours Department: Member Services The 32BJ Benefit Funds is growing, and we’re currently seeking mission-driven Benefit Specialists (Member Services Representatives) to join our team. We offer: • Competitive Salary coupled with a great work/life balance, • Prime Location - Flatiron District in Manhattan (NYC), • Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan, • Pension Benefit that includes monthly employer contributions, • Retirement Benefit that includes 3% 401K employer contributions, • Professional Coverage/Reimbursement includes Tuition Reimbursement Program, • Paid Time Off including vacation, personal, and sick days, • Federal Paid Holidays – Up to 11 days off with pay, • And more... FLSA Status: Non-Exempt (Eligible for OT per business needs) Work Hours & Shift: 35 Total (Tuesday-Friday 12:00pm-8:00pm and Saturday 9:00am-5:00pm) Differential Pay Added for Working Extended Hours About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Position Summary: After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team, works as a Benefits Specialist for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund. Essential Duties and Responsibilities: • Collecting and analyzing data/information to resolve a problem in real time, at high volume standards., • Provide customer service to participants to resolve eligibility or Fund benefit issues., • Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems, • Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman)., • Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance., • Follow workflows to resolve participant questions., • Representatives analyze and interpret customer phone and written correspondence., • Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues., • Operating computers with multiple information screens to research and resolve customer inquiries on line., • Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation., • Ability to effectively communicate to Participants., • Perform any other relevant, related or pertinent work or duties as requested or assigned. Qualifications: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. As well, the candidate must be free of any disciplinary actions. Technical Skills: • Strong computer skills., • Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system., • Ability to prioritize work and meet deadlines., • A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications., • Strong analytical, problem solving and decision-making skills., • Excellent organizational and prioritizing skills., • Strong ability to multitask., • Various work schedules available. Interpersonal Skills: • Strong oral and written interpersonal skills., • Demonstrated customer service orientation., • Ability to effectively operate in fast-paced work environment., • Excellent listening skills., • Detail oriented with excellent organization and communication skills., • Experience working directly with customers. Education and/or Experience: High School diploma, some college preferred; Health Care, Employee Benefits and/or Customer Service experience are strongly preferred. Bilingual Language Skills: Fluent in multiple languages is a plus, but not required. Reasoning Ability: Above average. Certificates, Licenses, Registrations: None Work Hours & Shift: 35 Total (Tuesday-Friday 12:00pm-8:00pm and Saturday 9:00am-5:00pm) Differential Pay Added for Working Extended Hours Work Hours & Shift: 35 Total (Tuesday-Friday 12:00pm-8:00pm and Saturday 9:00am-5:00pm) Differential Pay Added for Working Extended Hours

Job Description Summary The Customer Support Specialist provides consumer education and information to Parents about all aspects of the agency, including intake, eligibility, resources, referrals, and quality units.They help parents navigate the child care assistance program and review the status of their applications. Duties ·Manage incoming calls and requests for agency services. ·Describe service offered by agency. ·Identify and assess customer’s needs. ·Direct customers to appropriate information posted on our website or to appropriate staff as needed. ·Assist customers with uploading and downloading CCAP information. ·Provide application status information in WLS. ·Document inquires and relay message to appropriate staff. ·Assist customers need for additional resources and refer customer to available Community Resources. ·Provide accurate, valid, and complete information. ·Keep record of all Customer interactions. ·Track customer requests to assess Community Needs. ·Notify DCPP, institutional Abuse Unit, whenever there is reasonable cause to believe that a child has been subjected to abuse and/or neglect, following CCCC complaint policy. ·Other tasks as assigned. Requirements • Provide exceptional call interaction to ensure the best possible experience., • Highly motivated to find solutions for callers., • Able to maintain constructive discussions during difficult interactions., • Three or more years of experience in a high-volume call center., • Ability to manage multiple software programs during calls., • Working knowledge of Microsoft Teams, Outlook, SharePoint, • Must know how to scan, • Bilingual

Job Description At TixTrack, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening. Founded in Los Angeles, we are a small, but growing team of hardworking, highly motivated individuals. Our core product, Nliven, is a a real-time platform that helps venues manage ticket sales efficiently while creating a more engaging buying experience for customers. With a presence across both the US and UK, we are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”. About The Role The Ticketing Services Manager helps ensure clients receive exceptional service. This role is responsible for handling and resolving client queries, developing strategies for improving Ticketing Services, training other Ticketing Services staff, and maintaining business relationships with existing clients. This position will help bring new clients on board and implement new client installations, including hardware such as printers, scanners, and payment terminals. They are also responsible for maintaining close collaboration with Product, Engineering, and Sales teams to resolve issues and communicate product updates. This position reports directly to the Director, Ticketing Services. This position is full-time and hybrid. Although this is largely a remote role, there will be times where you will be expected to come into the office. Candidates must be located in the NY Tri-State area within one of the following states: Connecticut, New Jersey, New York. Candidates should have the ability to work flexible hours, including evenings, weekends, and holidays, to support client events, with participation in an on-call rotation for urgent issues. Candidates may also be required to travel. About You • You are passionate about delivering exceptional client service and thrive in a role where building relationships is just as important as solving problems., • You bring proven experience in client management or customer support, with a knack for troubleshooting issues and guiding clients through complex systems., • You are highly organized, detail-oriented, and comfortable juggling multiple priorities in a fast-paced environment., • You are a collaborative worker who enjoys coaching others and working cross-functionally with Product, Engineering, and Sales to ensure client success.What You'll Do, • Adopt and execute the company’s client management processes and functions., • Provide leadership to the Ticketing Services team, ensuring customer success and growth objectives align with overall business goals., • Serve as a primary support resource for clients, answering questions and providing information about TixTrack’s Nliven and TixTrack Pro products., • Log, track, and respond to high-level client support calls and emails in a timely and professional manner., • Assist with escalated issues arising from system bugs and functionality problems., • Troubleshoot escalated issues related to system bugs or functionality concerns, escalating to the Product department when fixes require prioritization in a sprint., • Collaborate with other departments to escalate and resolve client needs quickly and effectively., • Build and maintain strong client relationships by proactively checking in, following up on active items, and addressing potential concerns., • Identify potential Ticketing Services concerns and take proactive measures to address them., • Support new client installations, including the specification, configuration, and setup of ticketing hardware (printers, scanners, payment terminals)., • Help successfully onboard and train new clients on the Nliven and TixTrack Professional systems., • Create and develop new seating maps for clients, as necessary, and assist with large on-sales., • Support ongoing set-up, configuration, and monitoring of venues, productions, and promotions on behalf of TixTrack’s clients., • Maintain a comprehensive working knowledge of TixTrack’s Nliven and TixTrack Pro products including all new software updates that are released. • Bachelor’s degree in Business or a related field., • 5+ years of proven client relationship management or customer service experience., • 2+ years of experience in ticketing preferred, • Familiarity with ticketing hardware (e.g., Boca printers, scanners, terminal payment devices) preferred., • Knowledge of HTML, custom CSS, or Google Analytics/Tag Manager is a plus., • Ability to work flexible hours, including evenings, weekends, and holidays, to support client events, with participation in an on-call rotation for urgent issues. Essential Skills • High service orientation with a focus on supporting internal and external stakeholders., • Self-motivated and resourceful, able to work independently while managing multiple priorities., • Excellent oral and written communication skills., • Strong interpersonal, analytical, decision-making, and problem-solving abilities., • Exceptional attention to detail with strong organizational and time management skills., • Effective leadership and team management skills. Tools You’ll Use • Google Suite, • Microsoft Office, • Slack, • Zendesk, • Atlassian Suite, • Tableau, • StripeWhat We Value Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work. Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute. Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work. Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations. How We Work Radical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center. Embrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together. Seek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action. Empathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together. Transform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers. Our Commitment to Diversity TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. We are focused on building a culture that acknowledges and values diversity, equity, and inclusion. What We Offer • Base annual salary range of $26.44/hr - $40.87/hr ($55,000 - $85,000 est. annually), commensurate with experience., • Annual bonus based on performance and company success, • 100% paid medical, dental and vision benefits for employee and dependents, • Company-paid life insurance, • Traditional and Roth 401k plans, • Paid parental leave, • Learning & development opportunities, • Flexible scheduling, • Up to $300 reimbursement for initial equipment to set up hybrid work environment, • Generous PTO and holiday schedule Right to Work Poster Notice of E-verify Participation Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing .

Job Description InstaCare EMS is seeking new and experienced Emergency Medical Call Takers & Dispatchers to work from our Brooklyn headquarters located in Coney Island. What We Offer: • Flexible Schedules, • Weekly Paychecks, • Paid Time Off, • Professional Work Environment Duties and Responsibilities: • Works directly with hospitals, healthcare provider, facilities, patients, patient’s family members and patient caretakers’ to arrange ambulance transport, • Verifies patients’ insurance coverage, benefits, and co-pays, • Manages high volume phone calls, • Processes credit card payments, • Knowledge of Medical Terminology, • Familiarity with health insurance plans, including Medicare, Medicaid, and commercial insurance, • Excellent verbal/written interpersonal and communication skills and the ability to communicate clearly in English, • Strong attention to detail, • Effectively multi-task in a fast paced environment, • Ability to establish strong working relationships with personnel from multiple departments and divisions Qualifications: • Previous Emergency Medical Services (EMS) experience, strongly preferred, • Previous experience utilizing Computer Assisted Dispatch (CAD) systems or similar systems InstaCare EMS is proud to be an Equal Opportunity Employer. InstaCare EMS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR eId1GPJ65P

Job Description The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables. To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable with technology and can easily understand and learn the technical requirements of the position. Duties/Responsibilities • Provide exceptional patient service in the name of the client, • Contact patients via telephone to collect payment on medical bills, • Communicates accurate information to patients in a clear, concise and professional manner, • Review patient accounts and documents patients’ interaction and feedback, • Negotiates appropriate and reasonable payments with customers, • Sets up patient payments via check, electronic transfer or credit card, • Responsible for understanding and complying with all policies and procedures, • Meets or exceeds established goals, • Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction, • All other duties as assigned by management Required Skills/Knowledge • Customer/Client Focus, • Communication Proficiency, • Confidentiality/Integrity, • Teamwork Orientation, • Basic computer skills necessary Education/Experience • Customer service experience preferred, • Prior medical billing or healthcare revenue cycle experience strongly preferred, • High school diploma or General Education Development (GED) Certificate required, • One to two years of college preferred

Job DescriptionCustomer Service Representative - Located in New York, NY Are you someone who thrives on connecting with people, enjoys persuasive conversations, and knows how to stay cool under pressure? Are you the kind of person who lights up a room, can guide a conversation with ease, and loves the satisfaction of helping someone make the right decision? If so, this Customer Service Representative role might be the perfect fit for you! As part of our customer engagement team, you'll be the voice of the brand—whether it's answering questions, resolving concerns, or guiding customers toward the right product or service. You’ll be more than just support; you’ll be a trusted advisor, a problem-solver, and a closer. About You: • You genuinely enjoy talking to people and building authentic, lasting relationships, • You’re confident explaining products, services, and promotions—even when challenged with tough questions, • You’re self-motivated, goal-oriented, and take pride in achieving (and exceeding) your performance targets, • You bring high energy, professionalism, and positivity to every interaction—yes, even before your first cup of coffee, • You’re a team player who thrives in a collaborative, supportive environment but can also work independently without missing a beat, • You have strong listening skills and can read between the lines to identify what a customer truly needsWhat You’ll Do:, • Act as the first point of contact for inbound and outbound customer communication across phone, email, and chat, • Learn about customers’ needs, ask thoughtful questions, and recommend tailored solutions that meet their goals, • Educate potential buyers about our products, features, and limited-time offers in a clear and engaging way, • Guide customers through the decision-making process and assist in closing new business opportunities, • Follow up with interested leads, provide timely responses, and nurture relationships to drive conversions, • Accurately log conversations, feedback, and sales activities in our CRM system, • Collaborate with team leads to identify trends, share customer insights, and continuously improve our messaging and service approach, • Maintain a friendly, solution-oriented demeanor even in challenging or fast-paced situationsYou’ll Need:, • Excellent communication skills, both verbal and written—you know how to speak clearly and write professionally, • A natural curiosity and willingness to learn about our offerings and how to position them, • Tech-savvy enough to navigate web-based tools, CRM platforms, and basic troubleshooting processes, • A high school diploma or GED required; college coursework in business, marketing, or communications is a bonus, • Previous experience in customer service, inside sales, retail, or call center work is helpful—but not required; we provide comprehensive training for motivated candidatesWhat You’ll Get:, • A competitive hourly rate plus performance bonuses, • Paid training and opportunities for continuous learning and development, • Flexible scheduling, including evenings and weekends if needed, • A supportive and inclusive team environment that celebrates wins, • Career advancement potential in sales, customer success, or account management

Job DescriptionPosition Description: SUMMARY OF POSITIONSpring Creek Towers is a beautiful urban community situated on a campus spanning 153 acres of beautifully landscaped fields, parks and tree-lined streets overlooking Jamaica Bay in Brooklyn, NY. This unique property is looking for a skilled Call Center Representative that will be the liaison between our company and the current and potential customers/tenants. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.ESSENTIAL FUNCTIONSAnswer incoming customer phone calls and taking appropriate action for each callMaintain customer satisfaction ratings based on explicit criteria set forth by the companyKnowledge about processes and services. Attend mandatory training sessions to stay updated on service or company policy changes. Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input Input data into the company computer platform to keep each customer record updatedThe above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job. It is not to be construed as an exhaustive statement of all the job functions.REQUIREMENTS & COMPETENCIESOur Call Center Representatives share a common competency framework. These guide our approach and in turn, help us create value. We have a strong commitment to always treat others with respect. Patience and Empathy: Understanding the frustration of the callers and having the ability to offer and explain solutions in a respectful and calming manner. Timeliness: Representatives should be swift and accurate in responding to inquiries and providing resolution.Positive attitude. No matter how upset a customer might be, representatives must keep a positive attitude. Using positive language that reflects confidence in finding a solution will reassure a customer and encourage sustained loyalty.Active listening. If a customer wishes to explain a situation in detail, representatives need to be willing to listen. In addition, customers may not necessarily accept the solutions a representative has to offer or have questions about them, so attentive listening is critical to showing respect for customer opinions and offering them the best eventual solution. Organization. During customer service exchanges, representatives must be organized at all times to deliver timely service. This means being able to navigate efficiently between different windows and manuals. Organization is vital to taking notes in a timely manner and delivering great service.Adaptability. Of the most essential customer service skills, adaptability to changing situations is crucial. Representatives need to be ready to handle varying customer demands or possible technical issues. One service interaction may completely differ from another, so a readiness to go with the flow and adapt as needed is an important skill to master.EDUCATION / WORK REQUIREMENTSHigh School Diploma or equivalent Superior communication skills (verbal, interpersonal, written, presentation) 3+ year(s) of customer service experience, preferably in a call center environment Computer literacy in Microsoft Office Suite and an aptitude for learning new systems quickly Knowledge of Corrigo operating system a plusLANGUAGE SKILLSAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc. REASONING ABILITYAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to use discretion and exhibit high level of confidentiality. PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. $25.96 - $25.96 Hourly

Job DescriptionWe're growing! New Jersey’s premier HVAC-Plumbing-Electrical company is looking for a full-time Customer Service Specialist to join our team of dedicated professionals. This position reports to our Customer Service Manager and is a fully on-site role, working 8:30 am - 5:00 pm.As a family-owned business, we do more than serve customers. We take care of the comfort and safety of our friends, family and neighbors. We provide personalized solutions – both residential and commercial – for every heating, air conditioning and indoor air quality application. Our customers' comfort is an important responsibility, and this is a job we've taken seriously for 60 years! Our customers are at the center of everything we do at Air Group, LLC and you will be the voice of our brand and the first point of contact for our customers. Key Functions: - Communicate professionally with customers through various channels, such a phone, email, chat and social media.- Provide accurate, valid, and complete information about our products and services, using the right methods and tools.- Identify and assess customers' needs and expectations and provide solutions that exceed them.- Build sustainable relationships and trust with customers, by being empathetic, honest, responsive, and professional.- Generate sales leads by discovering customers' interests and preferences.- Handle customer complaints, provide appropriate resolutions and alternatives, and follow up to ensure satisfaction.- Collaborate with colleagues and managers to ensure a high-quality customer service process. Our Successful Candidate will have: • Customer Service experience (3-4 years preferred in HVAC, construction, or technical setting), • Excellent communication skills (written and verbal), bi-lingual Spanish a plus!, • Proficient with computers and standard software packages (MS-Word, Excel, etc.), • Genuine desire to grow and learn, as well as contribute positively to a team-oriented work environment, • Creative problem-solving skills - ability to piece together account history detail with your knowledge to quickly understand what the customer needs, • Flexibility/adaptability/patience/kindness, • Ability to multi-task, • Detail orientated and organized, • Strong math skills, • Ability to be on-call (planned rotation for ~8-10 Saturdays throughout the year w/overtime pay provided), • Associates degree strongly preferred, • Must be authorized to work in the United States without sponsorship now or in the futureWe offer:, • Medical (3 Plan Choices), • Dental (Two choices), • Vision, • Life Insurance, • Disability Insurance, • Pet Insurance, • Identity theft insurance, • Paid Vacation, • 8 Paid Holidays, • 401K (with generous employer match!), • Competitive Pay, • Training events *All offers of employment are contingent upon the successful completion of a background check. *No agencies please (calls, emails or candidate submissions will not be accepted) *No relocation provided for this position - local candidates only

Job Description Job Title: Member Services Representative (Benefits Specialist) Department: Member Services The 32BJ Benefit Funds is growing, and we’re currently seeking mission-driven Benefit Specialists (Member Services Representatives) to join our team. We offer: • Competitive Salary coupled with a great work/life balance, • Prime Location - Flatiron District in Manhattan (NYC), • Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan, • Pension Benefit that includes monthly employer contributions, • Retirement Benefit that includes 3% 401K employer contributions, • Professional Coverage/Reimbursement includes Tuition Reimbursement Program, • Paid Time Off including vacation, personal, and sick days, • Federal Paid Holidays – Up to 11 days off with pay, • And more... FLSA Status: Non-Exempt (Eligible for OT per business needs) Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm) About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Position Summary: After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team, works as a Benefits Specialist for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund. Essential Duties and Responsibilities: • Collecting and analyzing data/information to resolve a problem in real time, at high volume standards., • Provide customer service to participants to resolve eligibility or Fund benefit issues., • Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems, • Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman)., • Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance., • Follow workflows to resolve participant questions., • Representatives analyze and interpret customer phone and written correspondence., • Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues., • Operating computers with multiple information screens to research and resolve customer inquiries on line., • Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation., • Ability to effectively communicate to Participants., • Perform any other relevant, related or pertinent work or duties as requested or assigned. Qualifications: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. As well, the candidate must be free of any disciplinary actions. Technical Skills: • Strong computer skills., • Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system., • Ability to prioritize work and meet deadlines., • A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications., • Strong analytical, problem solving and decision-making skills., • Excellent organizational and prioritizing skills., • Strong ability to multitask., • Various work schedules available. Interpersonal Skills: • Strong oral and written interpersonal skills., • Demonstrated customer service orientation., • Ability to effectively operate in fast-paced work environment., • Excellent listening skills., • Detail oriented with excellent organization and communication skills., • Experience working directly with customers. Education and/or Experience: High School diploma, some college preferred; Health Care, Employee Benefits and/or Customer Service experience are strongly preferred. Bilingual Language Skills: Fluent in multiple languages is a plus, but not required. Reasoning Ability: Above average. Certificates, Licenses, Registrations: None Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm) Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm)

Job Description Job Title: Member Services Representative (Benefits Specialist) Department: Member Services The 32BJ Benefit Funds is growing, and we’re currently seeking mission-driven Benefit Specialists (Member Services Representatives) to join our team. We offer: • Competitive Salary coupled with a great work/life balance, • Prime Location - Flatiron District in Manhattan (NYC), • Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan, • Pension Benefit that includes monthly employer contributions, • Retirement Benefit that includes 3% 401K employer contributions, • Professional Coverage/Reimbursement includes Tuition Reimbursement Program, • Paid Time Off including vacation, personal, and sick days, • Federal Paid Holidays – Up to 11 days off with pay, • And more... FLSA Status: Non-Exempt (Eligible for OT per business needs) Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm) About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Position Summary: After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team, works as a Benefits Specialist for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund. Essential Duties and Responsibilities: • Collecting and analyzing data/information to resolve a problem in real time, at high volume standards., • Provide customer service to participants to resolve eligibility or Fund benefit issues., • Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems, • Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman)., • Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance., • Follow workflows to resolve participant questions., • Representatives analyze and interpret customer phone and written correspondence., • Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues., • Operating computers with multiple information screens to research and resolve customer inquiries on line., • Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation., • Ability to effectively communicate to Participants., • Perform any other relevant, related or pertinent work or duties as requested or assigned. Qualifications: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. As well, the candidate must be free of any disciplinary actions. Technical Skills: • Strong computer skills., • Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system., • Ability to prioritize work and meet deadlines., • A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications., • Strong analytical, problem solving and decision-making skills., • Excellent organizational and prioritizing skills., • Strong ability to multitask., • Various work schedules available. Interpersonal Skills: • Strong oral and written interpersonal skills., • Demonstrated customer service orientation., • Ability to effectively operate in fast-paced work environment., • Excellent listening skills., • Detail oriented with excellent organization and communication skills., • Experience working directly with customers. Education and/or Experience: High School diploma, some college preferred; Health Care, Employee Benefits and/or Customer Service experience are strongly preferred. Bilingual Language Skills: Fluent in multiple languages is a plus, but not required. Reasoning Ability: Above average. Certificates, Licenses, Registrations: None Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm) Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm)

Job DescriptionBenefits: • 401(k), • Health insurance, • Paid time off Responsibilities • Receive inbound calls and place outbound calls, • Identify the reason for the customers call, collect relevant information, and provide solutions, • Refer to premade scripts for a variety of customer service topics., • Upsell products and services when appropriate., • Use best practices in customer service techniques to develop rapport and build relationships with customers., • Document all customer interactions., • Attend trainings to maintain up-to-date skills and knowledge.Qualifications, • High school diploma/GED, • Previous experience as a Call Center Representative or in a similar role is preferred, • Excellent phone and verbal communication skills, • Understanding of active listening techniques, • Familiarity with Customer Relationship Management (CRM) programs, • Ability to work well under pressure., • Highly organized with the ability to prioritize projects and manage time effectively

Job DescriptionDescription: Pay: $18/hr + overtime eligibility- WEEKLY PAY Open Shift: 12:30 pm - 9:00 pm with Sunday and a weekday off. Here at LifeStation, our mission is to leverage innovative technology and services to transform the lives of seniors and help them live safely and independently. LifeStation is one of the largest providers of medical alert monitoring and telehealth technology services in the United States. We are looking for a Customer Service Representative who will join us in that mission. From the moment you walk into our clean and modern call center, you get the right entrepreneurial vibe with all the love and excitement of helping people thrive. Our dedicated customer service team balances rewarding work with a fun and supportive environment as we always come with a positive attitude while showing empathy and kindness towards everyone. If you are looking to join a team who is passionate about challenging the status quo and getting things right, then LifeStation is where you want to be. What will I do? • Be a supportive voice to our clients and their loved ones, • Listen to customers’ questions and concerns and help them find the right solutions, • Make a difference in a customer’s day, • Become part of an amazing team where you can do what you love every day, • Provide the highest possible level of customer serviceRequirements:, • Passion for the important service that we offer, • A strong desire to help others, • 2+ years of experience in a customer care environment, • Comfort using a computer and modern technology, • Experience with a CRM preferred, • Ability to work in a fast-paced high volume call center, • Excellent written and verbal communication skills, • HS Diploma or GED required, • Access to reliable transportation We offer a competitive salary and benefits package including paid vacation, paid holidays, health/dental/vision insurance, company paid life insurance, 401k plan with a generous company match and a fully paid training program. LifeStation is an Equal Opportunity Employer. Here, we believe that showing empathy and kindness toward everyone is not just a core value, but a responsibility. We are committed to building an inclusive and diverse workplace where everyone, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic, feels valued and supported. We provide equal opportunities to all applicants and employees and strive to foster a culture where differences are celebrated, and everyone's voice is heard. Your unique perspectives and experiences are what drive us forward.

Job DescriptionAbout The Role The Customer Service Representative assists members, physicians, hospitals, and other healthcare providers with member benefits, eligibility, and appeals. The Customer Service Representatives must be able to work in various shifts Monday to Friday between the hours of 9AM – 5PM EST. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Primary Responsibilities • Handle inbound calls from members, medical providers, and others., • Listen to and address customer needs and concerns empathetically., • Answer questions about, network participation, • Ensure first contact resolution when possible., • Update customer files and communicate effectively with teams., • Transfer misdirected requests and offer solutions to non-routine issues., • Contribute to customer satisfaction and business improvement., • Collaborate with other team members., • Adapt responses to caller understanding., • Educate callers and validate their understanding., • Support projects and other departments as directed by management.Essential Qualifications The successful candidate will have experience in a high-volume call center, experience with medical specialties, complaints and appeals and call center responsibilities. Previous experience in a physician’s office, group practice, clinic or hospital-based practices. • High School diploma with some college or business school education preferred., • Basic computer operations knowledge., • Intermediate proficiency in Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)., • Strong time management skills., • General knowledge of HIPAA Confidentiality laws., • Quick learner with ability to grasp managed care procedures., • Detail-oriented and dependable., • Effective listening and responding skills., • Flexible and adaptable to changes, with conceptual thinking., • Strong problem-solving abilities., • Excellent attendance and punctuality., • Comfortable performing tasks at a computer/telephone station. XCPc21oNJG

Job DescriptionAbout Allwork: AllWork® is a leading freelancer management and payments platform. We specialize in efficiently managing and paying various types of freelancers for businesses, including hourly, consulting, contract, and project-based workers. Our platform supports the evolving Modern Workforce, with freelancers becoming as prevalent as permanent employees in many companies. The Role: AllWork® is actively seeking a Talent Support Specialist to join our call center team, an individual who excels in customer service and possesses a comprehensive understanding of HR processes to better support our dynamic freelancer management system. The ideal candidate is someone dedicated to service excellence, capable of providing exceptional support, and ensuring our clients and freelancers effectively utilize our web and mobile time & attendance and payroll platforms. This role is not only fundamental in maintaining high levels of client satisfaction but also pivotal in enhancing the overall user experience with our services. If you are passionate about connecting customer support with HR expertise and are committed to being an integral part of our team, we encourage you to apply for this key position at AllWork®.Responsibilities: • Answer and respond to customer inquiries promptly and accurately via phone, email, Zendesk, and chat., • Identify customer needs and assist them in using our web/mobile time & attendance and payroll platforms., • Provide general troubleshooting via phone calls, chats, and emails for any technical issues reported by customers., • Handle Data Entry on various platforms and perform Electronic Filing of employee data., • Assist with other general office duties as required., • Utilize HR service/support knowledge to enhance customer interaction and solution provision. Skills & Qualifications:, • At least 1 year of Customer Service Experience in a call center environment required., • Proven ability to manage calls and emails effectively in a high-volume setting., • Excellent written and verbal communication skills., • Strong multi-tasking abilities, able to manage multiple tasks simultaneously., • Knowledge of Zendesk or similar help desk software is beneficial., • Proficiency in Google Docs and Microsoft Office Suite is advantageous., • Familiarity with HR processes, particularly Onboarding/Payroll, is a plus., • HR service/support experience or HR knowledge is highly valued.

Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role Charlie Health is looking for a dynamic, passionate individual to support our incredible clients and families throughout treatment as a Care Experience Specialist - Client Enablement. This candidate will welcome clients and families into our program post-admission, build rapport, and provide care coordination and customer service to ensure all client needs are met throughout their time in treatment. The Care Experience Specialist - Client Enablement will also act as the liaison between clients and other internal Charlie Health teams to provide a primary point of contact and an unparalleled experience for those in our care. The Client Enablement team has the dual mission ensuring clients get the most out of their care at Charlie Health while identifying and correcting barriers to this care before they occur. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Place outbound calls, emails and texts to admitted clients to ensure they fully enrolled in their treatment plan, • Reach out to clients to ensure they understand their insurance benefits and have successfully completed their program financial enrollments, • Act as a liaison between patients and internal Charlie Health teams such as, Admissions, Billing, Utilization Review, Outreach and Clinical, • Support client-related requests from the Clinical Care team to improve the patient's experience, • Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively, • Communicate aftercare resources (i.e. outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health, • Managing client schedule, scheduling and rescheduling appointments, • Complete all documentation in a timely and accurate manner, • Adapt to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources, • Meet determined KPIs including: Appointments scheduled, financial agreements completed, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, customer satisfaction scores etc.Requirements, • Upholds Charlie Health's Mission, Vision, and Values and takes great pride in providing clients with exceptional service in order to support their mental health journeys, • High school diploma or equivalent, • Excellent written and verbal communication skills, • Minimum 2 years experience working in a customer/patient success or support role, • 1-2 years of Salesforce experience (or equivalent CRM platform) required, • 1-2 years of experience using contact center technology, • 1-2 years of experience customer financial discussions (Health insurance experience and knowledge of medical billing practices a strong plus), • Strong ability to multitask and work in a fast-paced environment, • Demonstrates a high level of emotional intelligence, • Knowledge of HIPAA policies and procedures, • Work authorized in the United States and native or bilingual English proficiency Additional Information Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. #LI-Remote Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job Description Job Title: Field Support Specialist Reports To: The Field Support Specialist, will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. Job Overview: The Field Support Specialist will be assigned to provide backfill coverage within their assigned region, filling in for staff that will be on scheduled and unscheduled time off. This position requires flexibility as there will be multiple locations the FSS could be assigned to. This assignment could also be same day assignments based on unscheduled call outs needing immediate support. This position is recognized as a critical role for customer satisfaction, continuity of business, and meeting our service level agreements. The goal for this role is to ensure customers are supported with continuous coverage in conformance of our service level agreements. The FSS Representative provides exceptional overall office services experience, delivering operational functions in the following service lines: shipping & receiving, print & binding, facilities, hospitality, concierge, reception, data entry, document scanning, inventory/supplies management, and other processes which may be tailored to specific sites within the scope of our core business lines and service level agreements. Training will be facilitated at SPS sites within that region to establish FSS familiarity with the other SPS sites. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. Duties and Responsibilities: Mail Services • Provides exceptional world class service to all clients (in all forms of communication)., • Processes inbound and outbound accountable and flat mail/packages and sorts by recipient/department utilizing manual or electronic chain of custody procedures., • Assists with copy/print production and/or monitoring the copy/print equipment for satisfactory functionality., • Provide binding services such a GBC, Velo, Coil, and Wire Internal, • Performs daily key operations of convenience multi-function devices (ensuring functionality, replenish toner/paper)., • Maintains the Office Services Center area in a neat and orderly fashion., • Service and replenish the pantry, conference, kitchen, or meetings areas., • Provides general and preventative office maintenance & repair duties., • Oversees office equipment maintenance and safety tests., • Breakroom organization, cleaning, and stocking., • Meeting room and conference room set ups., • Monitors level of office supplies on the floors while replenishing., • Provides reception or concierge (front of office) coverage as needed., • Welcome guests receive and catalog guest information, and orient new clients., • Oversee the quality of the lobby concierge experience while demonstrating a spontaneous desire to assist others and provide excellent service, • Exhibit a courteous and gracious personality even in stressful situations and builds professional relationships with customers and other teams., • Receiving guests and contacting associated client host, coordinating with Building Security, and managing access levels for clients., • Answers and properly routes global calls,, • Logs visitors into the registration system., • Strong verbal and written communication skills., • Excellent customer service skills., • MS Office Suite experience with intermediate to expert competency., • Ability to handle multiple tasks simultaneously., • Good organizational skills., • Working knowledge of MFD (Multi-Functional Device) equipment., • Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions., • Possesses ability to work independently and capable of completing projects., • Proactively seeks out additional work during downtime., • Builds professional relationships with customers and other teams., • High School Diploma (or equivalent) required., • 6+ months prior work experience preferred., • Ability to work assigned work hours determined by manager., • Excellent organizational and time management skills., • Analytical abilities and aptitude in problem-solving., • Superb written and verbal communication skills., • Current knowledge or ability to learn computer-based systems required for functions of position., • Required to maintain an overall professional appearance and attitude., • Adhere to all policies and procedures required. Physical Demands: • Approximately 50% of the time this position requires the below physical demands., • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance., • Ability to walk bend, kneel, stand, and/or sit for an extended period of time., • Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery., • Travel is an essential part of the Field Services Specialist role and it is mandatory to have access to a reliable means of transportation., • Assignments can include traveling from one SPS site to another SPS site after your arrival to your "home" location as required by business need. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Pay Range$20—$20 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job Description About Futu US Inc.: Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU). Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience. Here's a closer look at our key entities: • Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally., • Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise. About our role: We are looking for a highly motivated and licensed Financial Customer Experience Associate to lead moomoo’s in-person activations in our NYC Brand Store. In this role, you will be driving sales, building customer relationships, and handling live customer support. This role combines financial expertise, client relationship management, and event leadership to deliver an exceptional in-person customer experience. You will oversee store operations, drive client acquisition, provide licensed investment guidance, and ensure compliance with FINRA and SEC regulations.This is a hands-on position perfect for someone who thrives in high-energy environments, excels at client engagement, and has a deep passion for finance and the U.S. stock market. Requirements Key Responsibilities: • Financial Expertise - Learn and maintain a deep understanding of moomoo's history, mission, product features, trading tools, and customer promotions to effectively communicate value to clients, • Client Onboarding -Assist customers with account openings, deposits, and account modifications on-site, • Sales & Promotions Management -Manage and plan sales promotions and marketing campaigns for the Brand Store, • Client Support - Provide exceptional client support by answering incoming questions about moomoo products and services, • Sales & Inventory Tracking - Track and report merchandise inventory, sales, and customer conversion data at each event, • Cross-Functional Collaboration - Collaborate with cross-functional teams to support/create promotional campaigns, marketing initiatives, and sales efforts, • Financial Market Awareness - Stay current on market news, trends, and economic events, and effectively communicate relevant insights to customers, • Store Operations Management - Oversee day-to-day Brand Store sales and operational workflows, • Compliance - Ensure all marketing and sales activities comply with FINRA and SEC guidelines Qualifications: • Must currently have Series 7, and ability to obtain Series 63 license within the first 90 days of employment., • 3+ years of experience in sales and/or customer service within a financial services company., • Strong personal trading experience (preferred)., • In-depth knowledge of FINRA and SEC marketing guidelines., • Deep understanding of trading products, services, and the U.S. stock market., • Excellent leadership, communication, and customer engagement skills. What We Offer: • Competitive salary and performance-based bonuses., • Comprehensive benefits package, including health, dental, and retirement plans., • Opportunities for professional growth and development., • A dynamic and collaborative work environment. Base pay for a successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is $55,000-$100,000. This role is also eligible to participate in our discretionary bonus plan. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Futu Holdings Limited, including all subsidiaries, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. Warning about fake job posts Please be aware of fraudulent job postings by persons not affiliated with Futu, Moomoo, or their affiliates. Criminals may use fraudulent job postings to obtain your personally identifiable information and/or financial information to steal your identity and/or money. All communications to you will come from a business email address. We do not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a video call. We will not ask you for bank account information nor ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

Job DescriptionBenefits: • 401(k) matching, • Competitive salary, • Opportunity for advancement, • Paid time off Start Strong. Learn Fast. Build Your Future. Are you a recent graduate or early-career professional looking to begin a meaningful, stable careerbut unsure of your first step? Do you enjoy working with people, solving problems, and finding ways to help others? Were seeking a Customer Service Representative whos ready to gain hands-on experience in the insurance industry. In this role, youll provide thoughtful support to clients, assist licensed agents, and explore the potential of growing into a licensed insurance sales professional. This isnt just another customer service jobits a launchpad into a respected, opportunity-rich field with a clear path for advancement. What Youll Do • Answer incoming client questions with professionalism, accuracy, and care, • Assist with policy updates, coverage inquiries, and basic claims support, • Keep customer records organized and up to date, • Work alongside licensed agents and team members to meet client needs, • Begin identifying customer needs and how insurance products could help, • Learn the foundations of sales in a supportive, low-pressure setting Why This Role Could Be Perfect for You • Gain valuable, hands-on experience in a professional insurance agency, • A great entry point for recent graduates exploring career opportunities, • Clear pathway to licensed sales roles with room to grow, • Training and mentorship provided by experienced professionals, • Opportunity to explore sales while building confidence in a supportive environment What Were Looking For • Strong communication and interpersonal skills, • Detail-oriented and capable of handling multiple priorities, • Genuine desire to help others and grow professionally, • Comfortable in customer-facing roles (retail, hospitality, or call center experience is a plus), • Willingness to pursue an insurance license (guidance and support provided), • Previous customer service or administrative experience preferred Why Join Us If youre ready to build valuable skills, explore a new career path, and join a team that invests in your growth, wed love to meet you. Apply today to take the first step toward your future in the insurance industry.

Job DescriptionSalary: 45-50K Our mission is to create and sustain a strong, effective community that acknowledges and responds to the potential, achievements and interdependence of its diverse members. Rooted in and primarily focused on the Chelsea neighborhood, we seek to empower all individuals and families to achieve their highest potential, while maintaining a priority on those in economic need. POSITION OVERVIEW: Under the supervision of the Program Manager of Manhattan NY Connects, the NY Connects Specialist is responsible for providing all participants that call and/or visit, with free and objective information about long term services and supports (LTSS). The Specialist must provide consistent, comprehensive, locally based information through the No Wrong Door system for individuals, caregivers, and families. QUALIFICATIONS: The NY Connects Specialist of Manhattan NY Connects must have at minimum; a Bachelors degree in Social Work and/or related field, 1 to 2 years experience in the health and human service field, including service areas related to long term services and supports. The NY Connects Specialist must have proficiency in google suites and Microsoft office. He/She/They must also have experience in answering calls in a call center like environment, and providing assistance over the phone. He/She/They must possess excellent customer service skills, attention to detail, communication skills and maintain the integrity of the organization at all times. RESPONSIBILITIES: * Answer calls and provide the caller assistance with long term services and support. * Data entry into PeerPlace for all services provided. * Complete weekly/monthly report on assigned deliverables. * Screens for benefits and entitlements, can assist with applications and advocacy around government-funded and privately funded programs. * Will assist in accessing services, including referral linkages to these services. * Will provide Person-Centered Options Counseling around client preference for services. * May conduct in-home client visits to assist with entitlement and benefits, grant applications and to assess clients social, emotional, and environmental status, as necessary. * Conduct outreach and public education to provide information on NY Connect services and education on long term services and support. * Participate in training to stay current on trends with social and human service areas. * Maintain complete and accurate case records and within organizational time frames. * Arrange for translation services, as needed, for clients. * Actively participate in supervision and staff meetings. * Work with the Program Director and Program Manager in program planning and development, including coordination of special programs or events and communication of problems or needs related to client services. * Provide resources to add to the Resources Directory. * Provide content and/or feedback on the monthly NY Connects Newsletter. * Perform other duties as assigned. WORKING CONDITIONS: Typical office environment that requires frequent sitting, standing, walking, talking, hearing & reaching. Occasional stooping, crouching, and kneeling. As well as travel to multiple locations within the five boroughs as needed. PHYSICAL REQUIREMENTS: Occasionally lift and/or move up to 25 pounds. Frequently read printed materials and computer screens. Frequently operate a computer keyboard, mouse, & other office equipment. As a full time employee at Hudson Guild, you will be eligible for: • 24 Vacation Days, • 1 Floating Holiday, • 12 Sick Days, • Medical, Dental and Vision Insurance, • 403b Plan As a NYC contracted agency all positions at Hudson Guild fall under the NYC vaccine mandate. All employees, consultants, volunteers and interns must show proof of vaccination upon hire. Hudson Guild is an equal opportunity employer.

Job Description Position Overview: The Client Experience Associate role at Thibaut is crucial for maintaining high standards of customer service and satisfaction. The role revolves around managing and enhancing the overall client experience. Individuals in this role work collaboratively with other departments to achieve Thibaut’s customer service goals. To excel in this role, individuals need strong communication skills, problem-solving abilities, and a genuine commitment to providing exceptional customer service. Minimum Qualification Requirements and Job Functions: • High School Diploma or Equivalent required; Higher education preferred., • 1-2 years of experience in a call center or customer service/related role., • Excellent customer service and phone etiquette skills with the ability to provide prompt and polite service to customers., • Strong verbal and written communication skills, with a proven ability to craft professional and concise emails., • Problem solving and analytical abilities to manage customer complaints and have the confidence to provide immediate resolution., • Must have the ability and knowledge to answer questions about products and services., • Must have the ability to process orders and ensure they are fulfilled., • Ability to sit, answer phones and respond to emails throughout the entire shift., • Ability to fluently communicate in the English language., • Must possess a friendly demeanor that projects through a phone conversation., • Commitment to exceptional customer service and ability to thrive in a fast-paced environment., • Proficiency in call center software highly preferred. Salary Range: $20-$24 per hour; Eligibility to participate in the bonus program. Benefits: Thibaut offers a comprehensive health insurance package including medical, dental, vision, life insurance, LTD, STD, critical illness, commuter benefits, 401(k) match, employee discount program, etc. Thibaut is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Immediate contract opportunity for Customer Service/Call Center Executive with direct client in Long Island City, NY. Trigyn's Direct Government Client has openings for Call Center / Customer Service Executive, who can work onsite in Long Island City, NY. Satisfactory experience responding to custom

Medix - 777 3rd Ave [Call Center Representative] As a Contact Center Representative at Medix, you'll: Be responsible for fielding and managing patient calls; Provide exceptional customer service and support; Resolve customer inquiries and issues promptly; Maintain accurate records of customer intera