Customer Service jobs in Chicago, Illinois - Page 10Create job alerts

Ability to communicate verbally with customers and co-workers to process orders both over the. Deliver product by car and then to door of customer. Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world.Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.We believe that our employees are the key to our success

Connecting people and work is our passion, and we are currently seeking a detail-oriented, motivated, internet-savvy Customer Service Representative to join our team! The CSR will work as a member of a team and interact daily with the internal and external customers by providing world famous custome

Customer Service Representative.The Customer Service Representative (CSR) handles incoming calls regarding scheduling of paratransit eligibility services.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Reasonable accommodations may be made t

Ideally this will take the form of very large and complex solutions comprised of security management consulting, hardware and software security technologies, advisory, implementation and support services, and managed security services. CM) you'll be responsible for selling Optiv security services an

Business Unit Accounting Manager. We are seeking a highly skilled and detail-oriented Business Unit Accounting Manager to work primarily with the Electronics installation and service unit. Ensure compliance with industry regulations and accounting principles.

Principal Partner Account Manager. We are looking for a seasoned channel sales professional to help us build out our Partnership with WWT. In this role, you'll activate, and operationalize WWT partner organizations to help expand Cloudflare's indirect sales reach.

As a Senior Account Manager, you will be responsible for driving strategic customer relationships, executing account growth strategies, and managing all commercial aspects for key and complex global accounts.

The Accounting Manager, Reimbursement and Revenue Accounting will also facilitate the timely and accurate submission of various critical Third-Party reimbursement requirements on behalf of the Hospital and Medical Group. The Accounting Manager, Reimbursement and Revenue Accounting will also ensure t

We're growing our Client Accounting Services (CAS) practice and looking for a seasoned Manager to join our team. We specialize in tax, accounting, and personal financial services for sophisticated businesses, high-net-worth individuals, and family offices. Bachelor's degree in Accounting or a relate

APPLY) An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.

Do you have a passion and a curiosity for understanding and researching complex accounting issues? Are you looking for a more flexible and balanced career? Do you enjoy serving and working collaboratively with your clients to help resolve complex accounting issues? Are you interested in joining an i

Customer Support / Remote] - Anywhere in U.Up to $24 per hour / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Copart, you will: Manage incoming calls and emails from customers, responding promptly and professionally; Provide accurate and timely information to customers r

Job Description Lakeview Insurance is an independent insurance agency offering a comprehensive suite of insurance solutions to protect our clients from the unexpected. We don’t just sell insurance. We work closely with clients to help them make important and informed decisions every day when it comes to protection and their future. We are a family business that treats staff with courtesy, respect, and empowerment. Personal Lines Account Managers are accountable for building and maintaining relationships with clients and carrier representatives all while providing outstanding customer service. This position requires an ability to demonstrate good judgment in various situations. The Customer Relationship Manager role is a reflection of the agency whether in relating with a client or in everyday activities within the community. A positive outlook and growth-minded spirit are vital. Pay: $30000 - $60000 / year BENEFITS • Competitive salary commensurate with experience, • Opportunity for bonus and incentives based on performance, • Opportunity for growth within the company, • Major Medical Insurance, • Short-term and Long-term Disability Insurance, • Voluntary Life, Vision, and Dental Insurance, • PTO, • Paid Holidays, • Retirement Savings Account • Servicing of assigned accounts, based on agency best practices, • Maintaining a high level of client service and satisfaction, • Marketing & placement of assigned new business submissions and renewal accounts, • Achieving department account new business sales and retention goals through proactive account rounding, up-selling, and by providing extraordinary client service, • Maintaining client files and ensuring proper documentation through processing policies, endorsement changes, invoices, binders, certificates of insurance, documentation, activities, etc., within established timelines, • Maintain control of renewal expiration lists, binders, and any aged receivables, • Perform annual review and risk exposure analysis of renewal policies for proper coverage, • Respond to client inquiries, incoming e-mail, mail, and company requests., • Prepare billing following credit and collection policies, • Review all items to be processed, to ensure items were received as ordered, • Maintain current knowledge of underwriting requirements of carriers, • Participate in continuing education courses for insurance and sales skills, • Keep current with industry trends by reading appropriate journals and company bulletins, • Two-year associate college degree required; four-year college degree preferred, • Experience and expertise with technology and skilled in Adobe Pro, Word, Excel, Outlook, and operation of phone systems, • Excellent time management and organizational capabilities, • Advanced verbal and written communication skills, • Desire to acquire and maintain a thorough knowledge of the insurance industry products and practices, • A high degree of self-motivation and self-direction, • Knowledge of brokerage operations including claims handling, procedures, rating, agency management system, and applicable insurance laws, • Familiarity with risk assessment and risk management techniques We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description We are looking for a dedicated and personable Customer Service Representative to join our team in Westchester, Illinois. In this Contract to permanent position, you will play a key role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing accurate information about products and services. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional service. Responsibilities: • Respond to a high volume of customer calls promptly and courteously, ensuring a positive interaction., • Address customer concerns, inquiries, and complaints with empathy and efficiency., • Provide detailed and accurate information about company products, services, policies, and procedures., • Record and maintain comprehensive documentation of customer interactions in the appropriate system., • Escalate complex issues or unresolved matters to the appropriate departments for further assistance., • Meet or exceed performance metrics, including call volume, response times, and customer satisfaction ratings., • Maintain an attentive and friendly demeanor during all customer interactions., • Adapt to varying schedules and shifts as needed to accommodate business demands. The salary range for this position is $18/hr to $18/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. • High school diploma or equivalent; advanced education such as an associate or bachelor’s degree is preferred., • Minimum of one year of customer service experience, ideally in a call center setting., • Strong communication skills, both verbal and written, with an ability to convey information clearly., • Demonstrated problem-solving skills and the ability to multitask effectively., • Proficiency in using customer service software and Microsoft Office applications., • Comfortable working in a fast-paced environment with a high call volume., • Flexible and adaptable to varying shifts and work schedules., • Ability to remain seated for extended periods while using a headset.

Job Description BCforward is currently seeking a highly motivated Client Relationship/ Service Specialist for a remote position in Chicago IL Job Details Job Title : Client Relationship/ Service Specialist Location : Triangle Plaza 8750 W. Bryn Mawr Avenue Chicago IL Duration: 6 months Contract (Possibility of extension) Client : Chubb Insurance Responsibilities This role requires the Client Relationship Specialist to partner with Business Development Managers (BDMs), Account Executives (AEs), and Implementation Managers (IMs) to manage strong, mutually beneficial small business client relationships, in order to ensure successful sales, enrollment, and post-sales support of voluntary products. The Client Relationship Specialist will serve as the account representative for two or more distribution channels. This position will be responsible for timely and successful resolution of client needs and improving the overall client experience. The Client Relationship Specialist is expected to prioritize service functions, executing tasks and responsibilities while building and maintaining positive relationships with brokers, enrollers, employer groups, and supporting home office functions. Direct ownership of a block of business as it relates to in force policy management. This position requires strong relationship management, communication, judgment, organizational skills, and problem resolution to meet the diverse needs of our brokers and employer groups. RESPONSIBILITIES: Manager would prefer a candidate with good group worksite insurance experience. • Serve as the liaison between external client and broker partners and internal home office colleagues., • Will be accepting external/internal customer and agent calls., • Provide on-going support to clients to ensure all questions on any element of a case are handled timely and professionally. This includes working knowledge of policy information, claims, premium, billing options, etc., • Communicate and collaborate with internal departments including claims, premium, underwriting, enrollment services, and sales to provide timely and effective resolution to any service challenges, contract changes, policy updates, or errors; effectively communicate findings to the appropriate parties; take initiative and follow-through as the liaison with other internal departments as necessary., • Serve as the face any re-service, contract amendments, and/or re-enrollments. Oversee the receipt and processing of information through processing of the first bill post any re-service., • Proactively manage expectations of clients, brokers, and BDMs/AEs to address issues as they arise while concisely and effectively communicating status, issues and timelines., • Develop and maintain positive relationships and rapport with internal and external clients., • Provide any re-service reports to necessary areas to continue servicing the account. Handle salesforce items to resolution for in force customers., • Partner with necessary areas on account reviews and audits to highlight broker or client concerns with the account overall and assist with development of action plans to address issues, risks, and opportunities., • Build trust-based working relationships with broker/client counterparts and home office staff., • Assist BDMs/AEs in identifying methods to grow the account and increase broker or client satisfaction., • Perform other duties as assigned. SKILLS & EXPERIENCE: • Salesforce is a platform that this role uses. The manager is willing to train on this task, • Excel-Data Entry and if they have additional experience with Excel (Vlook-up, Pivot, Formula, etc.) that is a plus, • Word-Will be expected to use Word Templates that will be provided and populated by worker, • Experience with working on Insurance Platforms, • Experience working with enrollment companies and enrollment platforms (example: Seleix, Employee Navigator, etc.), • Excellent verbal and written communication, interpersonal and customer service skills EDUCATION: • 4-year college degree or equivalency strongly preferred; equivalent work experience may substitute Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

Accounting Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Drive accuracy. Build strong teams. Deliver results. Uline is hiring an experienced Accounting Manager to oversee corporate Accounting operations and support our continued growth as a leader in shipping and industrial supplies. If you're passionate about process improvement and mentoring others, this is your opportunity to make an impact. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Position Responsibilities * Manage daily operations of Uline’s Corporate Accounting team, with a focus on strong internal controls and process efficiency. * Oversee key Accounting areas such as fixed assets, leases, cost accounting, freight and cash. * Manage month-end and year-end close processes, ensuring accurate and timely reporting. * Coach and develop team members, building a culture of accountability, growth and high performance. Minimum Requirements * Bachelor's degree. * CPA designation with 5+ years of Accounting experience. * 3+ years proven leadership skills. * Proficient in Microsoft Office; Oracle G/L or similar systems a plus. Benefits * Complete health insurance coverage and 401(k) with 6% employer match that starts day one! * Multiple bonus programs. * Paid holidays and generous paid time off. * Tuition Assistance Program that covers professional continuing education. Employee Perks * On-site café and first-class fitness center with complimentary personal trainers. * Over four miles of beautifully maintained walking trails. About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations. Uline is a drug-free workplace. All positions are on-site. EEO/AA Employer/Vet/Disabled #LI-MT1 #CORP (#IN-PPFIN)

Job Description Summary: Our client is looking for Bilingual CSR's to provide superior support in their contact center. The primary responsibility is to service customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to: Responsibilities • Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment, • Assume ownership and timeliness in handling callers requests in an efficient, accurate and professional manner, • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments), • Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries, • Maintain performance and quality standards, • Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience, • Ability to learn the basic concepts of personal lines insurance principles and our clients products, • Work collaboratively with team members, and business partners to provide a positive customer experience for our caller, • Assist with special requests as needed., • Complete additional tasks and other projects/duties as assigned Qualifications • Minimum of a high school diploma or equivalent; a college degree or currently pursuing is preferred., • 3-5 years of experience Insurance background, • Customer-focused mindset and dedication to providing exceptional service to employees, • Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!, • Outstanding, effective, and service-focused communication skills, both verbal and written, • Proficient in computer skills, multi-application navigation and multi-tasking Important Details • Job Hours of operation 7:30am-8:00pm central time, • Job Schedule-5 days in office- Some Saturday hours may be required. Our comprehensive benefits package includes: • Medical insurance, • Dental insurance, • Vision insurance The anticipated pay range for this position is $23-$26/hourly. We understand that salary is an important factor in a job search, and we encourage you to apply even if you feel that your desired compensation may fall outside of the listed range. The final pay for this position is determined based on several factors including but not limited to, relevant experience, skills and certifications, education and training, geographic location, market conditions, and internal equity. We are committed to finding the right candidate for this role and are open to discussing how your unique qualifications align with our needs. Refer a Colleague: Do you know someone who would be interested in this project? Submit your referral directly by emailing the Jacobson contact listed above or submitting them through this form. If your referral is hired for a contract assignment and meets all other eligibility criteria, you will receive a referral bonus! Equal Opportunity Employer: The Jacobson Group is committed to fostering an inclusive and equitable workplace that reflects the diverse communities we serve. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic as defined by applicable law. We believe that diversity of thought, background and experience strengthens our team and drives innovation. All employment decisions are based on qualifications, merit and business needs. Company DescriptionThe Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.The Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.

Job Description We are seeking a Bilingual Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. This is an entry level position that can lead to a hire role. Responsibilities: • Handle customer inquiries and complaints, • Provide information about the products and services, • Troubleshoot and resolve product issues and concerns, • Document and update customer records based on interactions, • Previous experience in customer service, sales, or other related fields, • Ability to build rapport with clients, • Ability to prioritize and multitask, • Positive and professional demeanor, • Excellent written and verbal communication skills

US GAAP basis accounting methodology), improving reporting efficiency, mitigating risk, and adjusting accounting department hierarchy and design, responsibility allocation, and staff composition. Performing interim accounting and finance roles for clients dealing with planned and unplanned accountin

Serves as a trusted advisor to the customer using a proactive, strategic approach, while developing tactical plans to drive the strategy and revenue delivery Achieves all sales activity standards, and revenue and performance objectives related to retention and growth of both existing and new custome

Director of Strategic Account Management.Instawork's vision is to create economic opportunities for local businesses and skilled hourly workers in communities around the world.With an AI-first approach, we're supercharging the leading online labor marketplace and looking for exceptional talent to he

Client Relationship Manager plays a key role in our growth and are tasked with rapid business expansion within their assigned accounts, responsible for growth, health, and prospects of account relationships. Client Relationship Manager Manufacturing. The Client Partner is the end-to-end account own

Job Description Job Title: Bilingual Customer Service Representative (English/Spanish) Location: Chicago, IL 60631 (near O’Hare Airport) FULLY ONSITE Industry: Insurance Pay Rate: $26.00 per hour Job Type: Temporary-to-Hire Schedule: M-F 40 hours a week FULLY ONSITE Job Summary: Our client in the insurance industry is seeking a Bilingual Customer Service Representative (English/Spanish) to join their team in Chicago (60631). As the first point of contact for policyholders, you will play a vital role in delivering an exceptional customer experience. This includes handling inquiries, resolving service and claims issues, and promoting policy retention. The ideal candidate is professional, friendly, and well-versed in insurance products and systems. Key Responsibilities: * Handle inbound and outbound calls from policyholders, agents, and designated customers (e.g., Worksite, Chubb Workplace, Individual Policyholders). * Promote policy retention by clearly communicating the value and benefits of the company’s insurance products. * Assist customers with billing, payments, policy administration, and claims intake. * Work to retain customers who express interest in canceling coverage by resolving concerns and providing informed solutions. * Accurately collect and input customer data across multiple internal systems. * Consistently meet or exceed departmental KPIs, including quality, call handling time, and customer satisfaction. * Provide clear instructions and set accurate expectations for policyholders. * Support additional call types (e.g., claims, billing, agent support) as needed. * Demonstrate strong alignment with the company’s values and commitment to continuous improvement. * Must be available to work various shifts between 7:30 a.m. – 6:00 p.m. Central Time. Required Skills: * Fluent in English and Spanish (spoken and written). * Excellent verbal and written communication skills. * Strong problem-solving and critical thinking skills. * Ability to assess customer needs and recommend appropriate solutions. * Collaborative and adaptable in a fast-paced call center environment. Education and Experience: * High school diploma or equivalent required; Bachelor’s degree preferred. * At least 1 year of experience in a contact center or high-volume customer service setting. * Prior experience with customer retention is strongly preferred. Company DescriptionThe Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.The Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.

Job Description Bella Moulding is a boutique wholesale supplier in the custom frame industry. We are growing our team and seeking a Customer Service Associate to provide top notch service to our customers. In this position, you will be receiving calls from businesses who are ordering products or samples. Our customers are awesome and expect excellent service from our staff. We are looking for someone with attention to detail and strong communication skills. We ship much of our product same-day so our business is driven by deadlines, therefore this role is ideal for someone who thrives in a fast-paced environment. RESPONSIBILITIES • Process orders received by phone, fax or email, • Follow up on customer orders/inquiries, • Resolve customer inquiries, requests, and concerns, • Work closely with production and shipping departments to ensure accurate and timely service, • Build relationship with customers and sales reps, • Must have phone-based customer service experience, • Must be a self-starter who can handle multiple concurrent tasks efficiently and successfully, • Must be well organized, detail oriented, and have excellent communication skills, • Proficient with MS Office, email and general office equipment, • Strong basic math skills, • Ideal candidate will have at least 2-3 years experience in a similar role, • Manufacturing/production experience preferred The entire family of Bella products finds a home in any residential or commercial design-driven environment. Bella Moulding is part of the Goltz Group, which has grown since 1978 to include four design-minded companies: Artists Frame Service, Chicago Art Source, and Jayson Home.Bella Moulding is a distributor of unique wood moulding produced by the finest manufacturers in Europe. In 2010 Bella introduced Prisma Frames, a custom corner acrylic line. Prisma Frames feature seamless corners and can be embellished with colors, shapes and patterns to compliment both classic and contemporary settings. Made in the USA, Prisma creates a new spectrum in custom framing.\r\n\r\nThe entire family of Bella products finds a home in any residential or commercial design-driven environment. Bella Moulding is part of the Goltz Group, which has grown since 1978 to include four design-minded companies: Artists Frame Service, Chicago Art Source, and Jayson Home.

Job Description Insurance Customer Service Representative Location: Chicago, IL 60631 (Near O’Hare Airport) Pay Rate: $24.70 per hour Schedule: 40 hours per week | Training onsite for 7–8 weeks, then hybrid (3 days onsite, 2 days remote) Job Type: Contract-to-Hire Client: A leading organization in the insurance industry Our client in the insurance industry, located in Chicago near O’Hare Airport, is seeking a Customer Service Representative to support their Worksite Insurance team. This is a contract-to-hire opportunity offering $24.70 per hour, with full-time hours and a hybrid schedule following an initial onsite training period. Position Overview: The Customer Service Representative will serve as the first point of contact for policyholders, providing support on insurance-related inquiries and requests. The ideal candidate is a strong communicator, problem-solver, and empathetic professional who is committed to delivering high-quality service. Responsibilities: • Respond to incoming calls from policyholders regarding insurance products, claims, billing, and service-related inquiries, • Provide accurate information regarding policy status and coverage, • Assist with basic troubleshooting for self-service tools, • Support claim intake and forward leads to the appropriate internal teams when needed, • Meet or exceed departmental KPIs including call quality, handle time, and documentation accuracy, • Participate in ongoing training, mentorship, and potential cross-functional support Required Qualifications: • 2–3 years of customer service experience, preferably in insurance or a related field, • High school diploma required; bachelor’s degree preferred, • Proficiency with basic computer applications and call center software, • Strong verbal and written communication skills, • Ability to manage multiple priorities and remain calm under pressure, • Willingness to work a flexible schedule between 7:30 AM and 6:00 PM CT Preferred Experience: • Familiarity with insurance policies and terminology, • Experience with worksite products and systems, • Prior exposure to claims handling or policy servicing Additional Information: • Interview process may involve two rounds, including an onsite interview, • Training is conducted onsite for the first 7–8 weeks; hybrid schedule applies afterward, • This role offers the potential to convert to a permanent position based on performance Benefits: Our comprehensive benefits package includes: • Medical insurance, • Dental insurance, • Vision insurance, • 401(k) retirement savings plan Equal Opportunity Employer: The Jacobson Group is committed to fostering an inclusive and equitable workplace that reflects the diverse communities we serve. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as defined by applicable law. We believe diversity of thought, background, and experience strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. Company DescriptionThe Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.The Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.

Job Description Job Title: Bilingual Spanish/English Customer Service Representative Locations: Chicago, IL Duration: Temp-to-Perm (4-month contract, potential full-time) Schedule: 40 hrs/week, 7:30am-8:00pm CST, 5 days in-office Key Responsibilities: Handle inbound/outbound customer calls professionally and efficiently Build rapport and exceed customer expectations with empathy and accuracy Use multiple systems to research and resolve inquiries Meet performance and quality standards Collaborate with team and business partners Work scheduled shifts with occasional overtime/weekends Qualifications: High school diploma or equivalent (college preferred) 1-3 years insurance or contact center experience preferred Strong bilingual communication (Spanish/English) skills Customer-focused with problem-solving ability Proficient in multi-tasking and computer applications Accountability and teamwork mindset Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

Job DescriptionWe are looking for a dedicated and empathetic Customer Service Representative to join our team on a long-term contract basis. Based in Chicago, Illinois, this position involves providing exceptional support to members and ensuring their inquiries are resolved efficiently. As part of a non-profit organization, you will play a vital role in delivering service excellence while utilizing your expertise in call center operations. Responsibilities: • Respond to inbound calls with professionalism and empathy, addressing member inquiries effectively., • Accurately document call details and input data into the system using web-based tools., • Provide members with clear information regarding policies, procedures, and next steps., • Offer guidance on best practices and required documentation to support member needs., • Utilize software such as SharePoint and Microsoft Office Suite to manage and organize member data., • Collaborate with team members to ensure seamless communication and resolution of member issues., • Maintain high standards of attendance, professionalism, and attention to detail., • Adhere to organizational policies and procedures while delivering exceptional customer service., • Complete all onboarding requirements as part of the hiring process., • Perform other duties as assigned to support the team and organization., • Spanish Bilingual Skillset REQUIRED - Minimum of 3 years of experience in a call center or corporate customer service setting., • Proficiency in using SharePoint, web-based member databases, and Microsoft Office Suite., • Strong communication skills, including the ability to interact with members in a detail-oriented and empathetic manner., • Demonstrated ability to handle data entry tasks with accuracy and efficiency., • Knowledge of union contracts and related processes is a plus., • High level of attention to detail and commitment to delivering quality service., • Availability to work Monday through Friday during standard business hours.

Job Description We are is seeking a dedicated Service Specialist to join our client's fast-paced, high-energy team. The Service Specialist plays a vital role in supporting one of our Insurnace Provider clients. After implementation, you'll serve as initial contact, resolving client needs and building positive relationships with various stakeholders, including our sales team, employer groups, and internal partners. This role combines administrative support with a strong focus on relationship management, communication, and problem-solving. While this is not a sales position, you will be supporting the sales team and their clients. We're looking for someone with strong customer-facing skills and an insurance background is a plus, especially with group worksite insurance. Responsibilities: • Act as the first point of contact for all incoming employer-client and agent calls and emails., • Handle and triage a variety of requests, including policyholder terminations, providing invoices and payment status updates, running reports, and assisting with policy research and demographic corrections., • Serve as a liaison between external clients and internal colleagues, ensuring timely follow-up on all inquiries., • Maintain accurate and detailed documentation of all client interactions and account updates within our systems, primarily Salesforce., • Meet or exceed departmental standards for customer satisfaction and quality., • Handle ad hoc requests and other duties as assigned., • Excellent verbal and written communication skills with a strong customer-service focus., • Basic proficiency with computers and the ability to learn new systems., • Experience in a customer-facing role., • Strong organizational skills with the ability to manage a median but steady volume of email inquiries and calls., • Ability to accurately document details and update records in a timely manner., • Some insurance background is preferred, particularly with group worksite insurance (life, disability, or critical illness)., • Experience proving support to a project management or account management team is a plus.

Financials Accounting Center Manager,. Provide the Project Manager with status updates and keep them apprised of overall project status. Workday Accounting Center Financials Partner Certification.

Marketing Customer Experience Manager. Marketing Customer Experience Manager. Independent thinker, self-starter and passionate about marketing.

The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers. Respond to customer questions on technical and business related issues. C-level to front-line technical staff.

Job Description • Ensure that customer issues are resolved efficiently and with high degree of satisfaction., • Collaborate with other departments (e.g., Sales, Product, Operations) to resolve issues and improve the customer journey., • Generate regular reports and dashboards to present performance insights to management., • Hire, train, and mentor a high performing customer service team., • Develop strategies to enhance the overall customer service journey.Company DescriptionAt Exclusive Marketing, we're looking for a dynamic Customer Service Manager to lead our support team and elevate our customer experience. Weekly pay between $500 and $1000 based on experience.At Exclusive Marketing, we're looking for a dynamic Customer Service Manager to lead our support team and elevate our customer experience. Weekly pay between $500 and $1000 based on experience.

Job Description ENTRY LEVEL CUSTOMER SERVICE AND BRAND SALES REP! IMMEDIATE HIRE! Submit your application today to join our team - GTL MANAGEMENT ASAP! Job Summary Demonstrates and markets merchandise and products to customers in order to promote sales. General Accountabilities Displays product and explains features to customers. Answers customer's questions about product. Demonstrates use and merit of product to persuade customers to buy product. Suggests product improvements to company based on customer feedback. Uses graphic aids such as charts, slides, or films to facilitate demonstration. Gives product samples to customers. Visits retail store or customer's home to demonstrate products. *The company reserves the right to add or change duties at any time. Skills Education: Associate's degree Experience: 2-3 years of related experience Skills Excellent verbal and written communication Negotiation Persuasion Service orientation Active listening

Job Description Responsibilities Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services. This role will be at a NEW location in Nashville The Parts Sales Representative-Back Counter services the back counter to ensure the technicians have the parts available to fulfill service orders. Responsibilities: • Set up order requests from technician work orders., • Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts., • Ensure all parts requested are billed on service repair order., • Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that the inventory system can be updated and parts restocked., • Participate in all training programs that are made available., • Keep current on new products and product updates., • High school diploma or general education degree (GED)., • Twelve months’ experience in over the counter sales, preferably in a dealership or service setting environment., • Familiarity with accounting and inventory tracking software. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Job Description Responsibilities: • Handle customer inquiries about services rendered in a healthcare setting, • Provide information about the products and services, • Troubleshoot and resolve issues and concerns, • Document and update customer records based on interactions, • NEED previous experience in healthcare customer service, • Spanish speaking candidates preferred but not required, • Must pass 45 WPM typing test, • This position is fully ONSITE - DO NOT apply if you cannot commute 5 days a week to Elmhurst, ILCompany DescriptionClient Information must be withheld until meeting with Staffing AgencyClient Information must be withheld until meeting with Staffing Agency

Job Description Job Position: Bilingual Customer Service Representative Location: Chicago, IL 60601 - Offers ability to work from home Pay Rate: $17.00/hr Shift: 8am - 5pm CST (set schedule) Quarterly Bonuses available (must meet eligibility requirements) JOB RESPONSIBILITIES: * Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. * Track and document all inquiries using the applicable systems. * Complete associated tasks according to the established guidelines. * Track and document all inquiries using the applicable systems. * Meet Quality Assurance (QA) and other key performance metrics. * Facilitate the fulfillment of caller requests for materials via mail, email, or download. * Transfer/refer consumers to appropriate entities according to the established guidelines. * Escalate calls or issues to the appropriate designated staff for resolution as needed. * Facilitate translation services for non-English speaking callers according to procedures. * Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Skills/Experience: * 0-2 years of experience working in a call center or similar customer service experience preferred. * Working knowledge of computers. * Written and verbal communication skills. * Bilingual: Fluent in both English and Spanish (required). * Education required: High School Diploma, GED or equivalent certification. AltaStaff is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants for employment without regard to age, race, color, creed, religion, sex, marital status, national origin, ancestry, citizenship, disability, veteran status, sexual orientation, or any other protected status, in accordance with applicable federal, state, and local laws #INDLP

Job DescriptionWe are looking for a dedicated and bilingual Spanish/English Customer Service Worksite Representative to join our dynamic team in Chicago, Illinois. This is a long-term contract position requiring strong communication skills and the ability to provide exceptional service to policyholders. As part of a growing organization with over 100 years of success in the insurance industry, you will play a vital role in ensuring customer satisfaction and operational efficiency. Responsibilities: • Assist policyholders by providing accurate information about insurance products and policy statuses., • Respond to inquiries regarding claims services and intake-related issues with professionalism and empathy., • Perform basic technical troubleshooting to support customers with self-service tools., • Facilitate transfers to the sales team to drive revenue growth., • Handle claim intake processes effectively and in accordance with company standards., • Consistently meet or exceed departmental performance metrics, including quality, average handle time, and other KPIs., • Participate in training and mentorship programs to support representatives in entry-level roles., • Collaborate with leadership to identify and support process improvements., • Represent the organization's values, such as empathy, problem-solving, and ownership, during customer interactions., • Adapt to various shifts within operational hours as required.• Fluency in both Spanish and English, with strong verbal and written communication skills., • Previous experience in customer service, preferably within the insurance industry., • Ability to manage multiple tasks while maintaining attention to detail., • Proficiency in using computer systems and troubleshooting technical issues., • Strong interpersonal skills, including empathy and problem-solving abilities., • Familiarity with key performance indicators (KPIs) and commitment to meeting organizational standards., • Capacity to work collaboratively with team members and leadership., • Willingness to undergo on-site training for 7-8 weeks and maintain a consistent work schedule.

Job Description We are seeking a Customer Services Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: • Provide information about the products and services, • Handle customer inquiries and complaints, • Document and update customer records based on interactions, • Previous experience in customer service, sales, or other related fields, • Ability to build rapport with clients, • Ability to prioritize and multitask, • Positive and professional demeanorCompany DescriptionAt EMMG, we're looking for a dynamic Customer Service Representative to lead our support team and elevate our customer experience. Weekly pay between $600 and $1000 based on experience.At EMMG, we're looking for a dynamic Customer Service Representative to lead our support team and elevate our customer experience. Weekly pay between $600 and $1000 based on experience.

Job Description Customer Service Representative Responsibilities: • Market appropriate products and services (auto, home, life, health products), • Develop leads, schedule appointments, identify customer needs, • Provide prompt, accurate and friendly customer service, • Work with Agent to establish and meet marketing goals, • Establish customer relationships and follow up with customers, as needed, • Maintain a strong work ethic with a total commitment to success each and every day, • Base Salary plus commission/bonus, • Growth potential for advancement, • Paid Time off, • Flexible Hours, • State of Illinois Licenses paid for by employer agent, • Health and Dental InsuranceCompany DescriptionAward winning State Farm Agency seeking an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.Award winning State Farm Agency seeking an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Job Description State Farm Insurance Agent located in Chicago, IL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Max Adelman - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home, life and commercial insurance.

Job Description Location: Chicago, IL Hybrid, 3 days a week on site Salary: $140,000 - 180,000 The Team Lead for Application Support Engineering is responsible for managing a group of technical support professionals, ensuring timely resolution of software issues, and fostering a culture of continuous improvement and customer focus. This role combines leadership, technical expertise, and cross-functional collaboration to enhance system reliability and user satisfaction. Key Responsibilities • Team Leadership & Development: Serve as a hands on technical lead, mentoring a small team of junior engineers, and working closely with engineering leadership and c-suite., • Issue Management: Oversee the intake, prioritization, and resolution of technical incidents. Ensure accountability and visibility throughout the lifecycle of each issue., • Process Improvement: Design and refine support procedures to boost operational efficiency and reduce resolution times., • Cross-Team Collaboration: Work closely with engineering, product, and operations teams to address recurring issues and improve system stability., • Documentation Standards: Ensure comprehensive and accurate records of troubleshooting steps, resolutions, and post-incident reviews., • Customer Advocacy: Promote a service-oriented mindset across the team, emphasizing clear communication, empathy, and professionalism. Required Qualifications • Minimum 2 years of experience leading a technical support or engineering team., • At least 5 years of hands-on experience in technical support, software engineering, or a related field., • Strong analytical skills with a proven track record in root cause analysis and long-term issue resolution., • Experience with observability tools (e.g., DataDog, Splunk)., • Familiarity with NoSQL databases (e.g., MongoDB)., • Exposure to cloud platforms (e.g., AWS, GCP, Azure)., • Excellent communication and organizational skills, with the ability to motivate and guide teams., • Demonstrated success in driving process enhancements in dynamic environments. Preferred Skills • Understanding of modern frontend frameworks (e.g., Angular) and backend technologies (e.g., Node.js)., • Basic scripting knowledge (e.g., Python, Bash)., • Strong customer orientation with the ability to balance technical depth and business impact. This role must sit out of the firms Chicago office working in person 3 days per week. A this time, the team is unable to provide visa sponsorship. Company DescriptionOperating as part of Phaidon International, Selby Jennings is a multi-award winning global recruitment organization focused on servicing the financial industry. By breaking down financial markets into individual niches and micro-specialisms, Selby Jennings powers a knowledge-led model, delivering global solutions into local markets. Every consultant is an expert in their field. Structuring our teams to mirror the demands of our clients and candidates, we identify, qualify and present the highest caliber candidates, as well as identifying the best market opportunities for leading finance professionals. We work in partnership with clients to tailor-make a suitable search model based on the type of assignment and client service level requirements, adopting a bespoke combination of solutions to ensure optimum reach into the active and passive market places. From our offices around the world, we recruit beyond international boundaries, pro-actively sourcing the best talent in the industry. Across contingent, retained, and project solutions, our service is unrivaled; speaking to our level of service provision, search accuracy, and flexibility.Operating as part of Phaidon International, Selby Jennings is a multi-award winning global recruitment organization focused on servicing the financial industry.\r\n\r\nBy breaking down financial markets into individual niches and micro-specialisms, Selby Jennings powers a knowledge-led model, delivering global solutions into local markets. Every consultant is an expert in their field. Structuring our teams to mirror the demands of our clients and candidates, we identify, qualify and present the highest caliber candidates, as well as identifying the best market opportunities for leading finance professionals.\r\n\r\nWe work in partnership with clients to tailor-make a suitable search model based on the type of assignment and client service level requirements, adopting a bespoke combination of solutions to ensure optimum reach into the active and passive market places.\r\n\r\nFrom our offices around the world, we recruit beyond international boundaries, pro-actively sourcing the best talent in the industry. Across contingent, retained, and project solutions, our service is unrivaled; speaking to our level of service provision, search accuracy, and flexibility.

Job Description MUST BE FULLY BUILINGUAL-ENGLISH & SPANISH - please do not apply if you do not fully understand, speak and write Spanish. Enora Insurance Agency in Chicago, IL is seeking a passionate, self-driven Customer Service Rep with a desire to grow and make a difference in peoples lives. As a customer Service Representative you will directly assist every newly signed client by ensuring that they have a comprehensive understanding of our products, facilitating a seamless onboarding experience. Additionally, they are accountable for delivering excellent customer service to both existing clients and potential new customers. They manage policy change requests, stay updated on product information, and address any inquiries from clients. If you are interested in becoming a part of a thriving, positive, uplifting and award winning workplace, this career opportunity could be the perfect fit for you! Our Agency Values & Culture: At our agency, we prioritize and value the satisfaction of both our team and our insureds. We recognize that happy and satisfied employees will support and contribute to the creation of a loyal community of clients by meeting their insurance expectations. Career Growth Plan: We are constantly searching for new leaders within our company. All of our team members have a duty to better themselves, and everyone has an opportunity to advance within our organization. Here are some of frequently asked questions and answers that we get about our career opportunity: What kind of training will I receive? We invest in our team members to help them succeed and achieve their personal, professional, and financial goals. You will receive the award-winning product training that is exclusively offered in our agency. What is it like working with your company? At Enora Insurance we like to have fun, since our work places tend to be were we spend a great amount of our time. We strive to have an uplifting & competitive culture where our goal is to better ourselves and each other; to accomplish so, we hold each other accountable, we celebrate each other's wins. There is nothing better than creating a work environment that you actually look forward to going to. Compensation: We believe in rewarding exceptional performance and offer an unparalleled compensation plan in the market, allowing our team members to earn an impressive income. Is the position Commission-Only? No! We believe our compensation plan is very competitive in the marketplace. We offer a solid base pay with the potential of uncapped commission and very attractive bonuses. If you are looking to be a part of something remarkable, and if this career opportunity sounds like something you would like to be a part of, then apply today! Salary $15.00 to $20.00 per hour (Negotiable) Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Flexible Schedule Health Insurance Life Insurance Hands on Training Tuition Reimbursement Mon-Fri Schedule Career Growth Opportunities Responsibilities • Answer incoming phone calls., • Process customer policy change requests., • Have and meet goals and objectives as established., • Cross-sell products such as Life Insurance., • Ask each customer for referrals and explain our referral program., • Ask each customer for google reviews. Requirements MUST BE BILINGUAL-ENGLISH AND SPANISH • A Property & Casualty license is preferred but will train a qualified individual., • Must obtain license within first 30days if unlicensed., • Work with a sense of urgency., • Proven track record of being a problem solver., • Must be resourceful & coachable., • Excellent communication skills: written, verbal, and listening., • Must have strong interpersonal communication skills., • Possess an upbeat, positive and enthusiastic attitude., • Be a great self-starter with a sense of urgency., • Proficiency to multi-task, follow-thru and follow-up.

Job Description We are seeking a qualified professional to join our winning team. We are looking for an energetic professional interested in helping us grow our business through value-based conversations and by providing remarkable customer experience at every interaction. If you are a motivated individual who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income potential. We provide the ideal setting for ambitious people to further their careers, find their voices, and make the kind of money they want for themselves and their families. Our staff is committed and collaborative, and we give you all the tools you'll need to be successful. We'll educate and train you so that you can have a prosperous future. Joining our team and taking part in our world-class training will completely transform your professional path. Job requirements: Work for a company that is friendly, enjoyable, and welcoming. This is a FULL-TIME job opportunity. What you get in return: • Advancement into a leadership position through advanced training, • Training that is both enjoyable and comprehensive, • Career advancement, • Weekly Direct Deposit, • Residual Income, • Company Generated Leads What am I going to do? • Work is simple, and money is simple., • Set up meetings., • Enjoy yourself without being micromanaged.

Job DescriptionJob Description Customer Service Representative The following general description applies to all Customer Service Representatives. Please read the detailed information listed below. Job Duties • Deal directly with customers either by telephone, electronically or face to face., • Have a memorized knowledge of our menu., • Handle and resolve customer inquiries and complaints., • Smile both over the phone and when face to face with all customers., • Help in preparing of food products. Communication Skills - Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person on our touch screen computer system. Must have a clear and upbeat speaking voice when communicating with customers. Essential Functions/Skills - Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. REMEMBER WE ARE LOOKING FOR PEOPLE WHO ARE: Clean Cut & Personable Outgoing & Energetic Dependable, Reliable & Punctual Prompt & Responsible Quick Learner & Self Motivated Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionJob Description Customer Service Representative The following general description applies to all Customer Service Representatives. Please read the detailed information listed below. Job Duties • Deal directly with customers either by telephone, electronically or face to face., • Have a memorized knowledge of our menu., • Handle and resolve customer inquiries and complaints., • Smile both over the phone and when face to face with all customers., • Help in preparing of food products. Communication Skills - Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person on our touch screen computer system. Must have a clear and upbeat speaking voice when communicating with customers. Essential Functions/Skills - Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. REMEMBER WE ARE LOOKING FOR PEOPLE WHO ARE: Clean Cut & Personable Outgoing & Energetic Dependable, Reliable & Punctual Prompt & Responsible Quick Learner & Self Motivated Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Job Title: Healthcare Self-Pay & Customer Service Representative (bilingual is preferred) Reports To: Director of Single Business Office (SBO) Position Summary: The Healthcare Self-Pay & Customer Service Representative plays a critical role in supporting the Single Billing Office (SBO) by providing excellent customer service to patients and conducting self-pay collections. This dual-function role involves managing both inbound and outbound patient calls, responding to billing inquiries, negotiating payment plans, and ensuring compliance with all regulatory guidelines including HIPAA, FDCPA, and internal policies. The ideal candidate is a self-starter with strong communication skills, high emotional intelligence, and a solid background in healthcare billing and collections. This position requires an understanding of insurance billing, payment posting, and patient advocacy with a goal-oriented and empathetic approach. Essential Duties and Responsibilities: Customer Service: • Respond to inbound calls, emails, and written inquiries from patients regarding billing questions, statement explanations, and payment options., • Clarify insurance coverage, update patient demographics, and explain outstanding balances or payment obligations., • Resolve patient disputes with professionalism and empathy; conduct service recovery where necessary., • Make outbound calls to patients to follow up on self-pay balances, aged accounts, and defaulted payment plans., • Set up and manage payment plans in Epic, including converting legacy account balances from McKesson or other systems., • Negotiate prompt-pay discounts and settlements within department guidelines., • Research and process returned mail by updating addresses and contact information., • Resubmit insurance claims and follow up on unpaid balances as needed., • Review accounts for billing accuracy, insurance coverage, and contract compliance., • Use multiple systems such as Epic, McKesson (HealthQuest), Cerner (PAM), Availity, Ecare, HealthPay24, and Medicare Connex for account management and research., • Process bankruptcy notices, charity applications, and other account exceptions appropriately., • Working knowledge of Epic and other electronic billing systems (McKesson, Cerner, etc.), • Understanding of billing procedures, UB04 and HCFA 1500 forms, CPT/ICD/HCPCS/DRG codes., • Strong understanding of self-pay workflows, insurance processes, and charity or discount policies., • Familiarity with FDCPA, HIPAA, 501r, and Fair Patient Billing Act regulations., • Ability to read and interpret Explanation of Benefits (EOBs) and patient account histories., • Exceptional verbal and written communication skills with a patient-focused attitude., • Critical thinking, time management, and organizational skills., • Strong customer service skills with the ability to handle sensitive or difficult conversations., • Bilingual Spanish-speaking is a plus., • High School Diploma or GED required., • 2–4 years of experience in a medical billing, collections, or healthcare customer service role., • Prior call center or hospital/professional billing environment experience strongly preferred., • Full-time, Monday to Friday, 8-hour shifts., • Occasional overtime may be required depending on department needs. We are a mission-driven healthcare organization committed to supporting our patients through clear communication, compassionate service, and fair billing practices. You'll be part of a dynamic team with opportunities for professional development and meaningful impact in patient financial care.

Job DescriptionJob Description Customer Service Representative The following general description applies to all Customer Service Representatives. Please read the detailed information listed below. Job Duties • Deal directly with customers either by telephone, electronically or face to face., • Have a memorized knowledge of our menu., • Handle and resolve customer inquiries and complaints., • Smile both over the phone and when face to face with all customers., • Help in preparing of food products. Communication Skills - Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person on our touch screen computer system. Must have a clear and upbeat speaking voice when communicating with customers. Essential Functions/Skills - Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. REMEMBER WE ARE LOOKING FOR PEOPLE WHO ARE: Clean Cut & Personable Outgoing & Energetic Dependable, Reliable & Punctual Prompt & Responsible Quick Learner & Self Motivated Additional Information All your information will be kept confidential according to EEO guidelines.