Guest Service Representative
10 days ago
Chicago
Job Description Join Our Team as a Guest Service Representative at Tricoci University! About Tricoci University: Tricoci University of Beauty Culture is a distinguished institution dedicated to providing students with a comprehensive education in beauty and wellness. We are committed to fostering an inclusive environment that prioritizes both student achievement and exceptional guest experiences. Position Overview: As a Guest Service Representative, you will be the welcoming face of Tricoci University, responsible for creating a positive first impression for all guests and students. Your excellent customer service skills will enhance the experience for everyone visiting our campus. Key Responsibilities: • Welcome and greet guests and students enthusiastically as they arrive., • Handle phone calls and inquiries, providing accurate information regarding programs and services., • Manage appointment scheduling and confirmations to ensure a smooth flow of operations., • Maintain detailed records of guest interactions and appointments., • Address guest concerns or feedback effectively and professionally., • Collaborate with team members to create an efficient and enjoyable environment., • Be part of a recognized institution committed to shaping the future of beauty professionals., • Engage in a positive and dynamic work culture focused on guest satisfaction., • Opportunities for professional growth and development within the beauty industry., • A team-oriented environment that emphasizes collaboration and mutual support. Qualifications: • High school diploma or equivalent; experience in hospitality or customer service is a plus., • Prior experience in a guest service or customer support role is preferred., • Strong verbal and written communication skills to engage effectively with guests., • Excellent organizational skills and the ability to multitask in a busy environment., • Familiarity with Microsoft Office Suite; knowledge of CRM systems is an advantage., • A positive and friendly demeanor with a commitment to providing superior customer service., • Flexible availability to work various shifts, including weekends and holidays as required., • Generous Paid Time Off, • 401K Plan, • Access to Continuing Education Units (CEU) Classes, • Complimentary Services at our Student Clinic, • Product Discounts, • Opportunities for Career Advancement Job Description may be written with the assistance AI