Customer Service jobs in Chicago, Illinois - Page 14Create job alerts

Do You Want A Career And Not Just A Job?.We are an established, growth-oriented agency with a team of highly motivated individuals.We attribute our success to having a fun, energetic environment that is an enjoyable place to work.We want to work alongside those who are equally committed to excellenc

Southwest Chicago, IL Date Posted April 24, 2026 Employment Type Full Time Exempt.

Seeking a Sales Account Manager responsible for achieving sales quota in assigned territory through direct sales to enterprise customers. Works collaboratively with Sales Engineers to ensure ongoing account technical support. Skill at independently, working with large, complex accounts.

WHAT WE ARE LOOKING FOR IN A CANDIDATE Results-driven Can excel in a collaborative environment Goal Oriented Comfortable with prospecting and cold-calling WHAT’S IN IT FOR YOU Paid training Top-notch mentor-ship Competitive comp plans: Weekly Pay with Commission AND Bonus Structures Opportunities

Our company specializes in helping the largest and most valuable companies in the world to increase their book of business.We are seeking for a Customer Service Representative to join our fast-growing team! Qualifications: Minimum of 2 years of customer service experience Ability to build rapport wi

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else. If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital. Our Newest Opportunity: Are you a self-starter who enjoys rolling up your sleeves and getting things done? Do you value long-term career growth and the opportunity to build something meaningful? This role is designed for a driven professional who's ready to contribute, learn, and grow. The Account Manager is responsible for day to day management of their assigned book of business. The AM works closely and collaboratively with the internal service team, Benefits Consultants and/or Client Executives to ensure service deliverables meet and exceed client expectations. The AM serves as the clients' main point of contact for any benefit- related service needs. Essential Duties and Responsibilities (include but are not limited to): • Manages and maintains assigned book of business, • Serves in an advisory capacity for clients;, • Delegates work assignments to internal service team members, • Works closely with Benefits Consultants and/or Client Executives to manage the entire renewal process, • Manages day to day client issues, • Conducts needs analysis and strategy calls, • Conducts enrollment meetings as needed, • Conducts regular face-to-face meetings with clients, • Advises clients in reducing costs while offering competitive benefits options, • Assists clients with 5500 form filings, as applicable, • Assists in growing the book of business through cross-sale opportunities when available, • Builds relationships with clients through proactive communications, • Communicates and educates clients on latest trends, concerns and changes in the industry, • Effectively and efficiently manages complex accounts and high-level service deliverables, • Must be self-motivated and disciplined, • Possess excellent written and verbal communication skills, • Possess strong organizational skills, • Must be very detail-oriented, • Demonstrate leadership capabilities, • Ability to work with clients at a strategic level, • 3+ years' experience in account management or in a consultative role, required, • Prior experience in broker agency or benefit administration firm, required, • Current Life and Health license, required, • Thorough knowledge of health and ancillary products; required, • Working knowledge of all Microsoft Office products; required, • Familiarity and practical knowledge of quoting process and tools; preferred, • Bachelor's Degree, preferred Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company's performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts. OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals. OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, "protected characteristics"). A copy of the Federal EEO poster is linked here. Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant: City and County of San Francsico City of Los Angeles County of Los Angeles Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or 'ban the box'] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington. In short, we believe in hiring the most qualified applicant for the position, regardless of background. If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you. OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow. Thank you for your interest in joining the OneDigital team!

This full-time role offers first-year income typically between $62,000 and $88,000, with strong support and a clear opportunity to grow over time. No prior experience is required. We provide training, guidance, and a structured process that helps new team members feel comfortable early in the role. As an Appointment Coordinator, you will communicate with individuals, confirm details, coordinate schedules, and help keep the process organized for people exploring options related to health insurance services. The work is professional, consistent, and approachable. If you are looking for a role with support, structure, and real income potential, apply now. Interviews are being scheduled.

Our Carrier Account Managers focus on building relationships with our #1 customer -our carriers. A Carrier Account Manager utilizes discretion and good judgment to manage and troubleshoot all aspects of freight movement.

Oncology sales and/or account management to be considered for Senior Oncology Account Manager. The Oncology Account Manager builds and maintains strong professional relationships with key customers and stakeholders in private practice, medical group practices, hospitals/academic medical centers, off

A leading recruiting firm is looking for a Customer Service Representative to work remotely.The role involves calling clients, scheduling appointments, and advising on products.The ideal candidate has excellent communication skills, a strong work ethic, and the ability to work independently as part

We are working directly with a growing company with a national presence located in Chicago, IL who is looking to hire an Accounting Manager/Controller. Who: Construction/Engineering Company What: Controller Role Why: TopGrading When: looking to interview qualified candidates asap Where: Downtown, Ch

About the job Family Office Accounting Manager (Accounting firm). A mid-sized accounting firm committed to providing exceptional client accounting services is currently recruiting a talented individual to join their team as a. Family Office Accounting Manager.

The Technical Accounting Manager is responsible for providing technical accounting research on complex issues and supporting the organization in interpreting and implementing new accounting standards. Minimum of 5-7 years of accounting experience, including experience with a Big 4 accounting firm (N

Train and mentor junior accounting staff on technical accounting topics and best practices. Research and document complex accounting matters under US GAAP and IFRS, including the preparation of technical accounting memos for management and auditors. This role is central to maintaining the integrity

Customer Service / Remote] - Anywhere in U.Up to $25-hr + bonuses for booked walkthroughs and closed contracts / Flexible Schedule - As a Call Center Appointment Setter at HarrisProclean, you will: Make outbound calls to potential clients in order to schedule appointments for our cleaning services;

Get notified about new Client Services Account Manager jobs in United States. Client Success Manager (Healthcare SaaS). Senior Manager, Client Services (Business Development).

Provide extended support to clients in the way of corporate actions and dividends. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. We are proud to support our employees and their families at every po

Reception/Office Services: - Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer. Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenanc

Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. Responsible for performing general front office recepti

What could an extra $1,000-$2,000 each month do for your household? We are helping teams find qualified candidates the chance to enter financial services on a part-time basis while working fully remotely. Part-Time Financial Services Consultant. Work alongside a dynamic remote team, where collaborat

A prominent restaurant group in Chicago is seeking a General Manager for Café Bionda, a casual fine dining Italian restaurant.

O'Reilly Automotive - - Responsibilities: Develop sales relationships with installers/professional customers; Take customer orders over the phone and online, invoice orders; Pick and stage parts for delivery, and route delivery specialists; Ensure delivery vehicles are serviced and maintained, and

As a Tax Accountant Manager you'll collaborate closely with internal teams to examine the innovative activities and tax consequences associated with our diverse business channels. Help compute our tax provision, both for US GAAP and statutory accounting purposes. Determine accounting treatment under

Assist clients with varying needs including: support audits, convert from cash to accrual basis, implement GAAP including revenue recognition and lease accounting, budgeting, cash flow management, clean up accounting messes, and other challenging and fun projects,. You will manage engagements that s

Our client is looking for a progressive and experienced Construction Accounting Manager to join their growing accounting department. Construction Accounting Manager Responsibilities:. Construction Accounting Manager.

As a Manager, you will be responsible for teams that consult with Grant Thornton | Stax Transactions clients on complex accounting transactions. Assisting audit teams in evaluating accounting policies related to new, significant, or complex accounting-related matters. Bachelor's degree in accounting

Location: United States Only (Remote/Hybrid) Company: NBI Logistics Group About Us NBI Logistics is an A-Rated U. Key Responsibilities Handle customer communication via phone, email, and portals Track & trace shipments proactively Provide timely updates to customers Enter shipments accurately

Weekly payments depend on the amount of work completed and accuracy.

A leading marketing technology company is seeking a Technical Account Manager in Chicago. In this role, you will optimize campaign implementations, resolve technical issues, and work closely with clients and internal teams. Candidates should have at least 2 years of client services experience and st

Customer Success Manager II - Retail (On Demand).

Lastly, the team prepares consolidated financial statement analysis in partnership with the segment accounting teams to support the review of our quarter-end financial statements and support our investor relations process. The Advisor will have interactions with our external auditors, the treasury,

Provide support to office managers, project managers, and project service coordinators. Bachelor's degree in accounting. Experience with tax accounting and reporting.

Accounting Manager Advisory Services. About the Job Accounting Manager Advisory Services. Year 3: Progress to Senior Manager or Advisory Lead, overseeing multiple teams and driving innovation in audit and advisory services.

The Accounting Manager reports directly to the SPG Director of Accounting and is responsible for providing accounting oversight and leadership for several established entities within the specialty insurance space. This role requires strong ownership mentality and the ability to manage accounting ope

In this role, your knowledge and experience will be applied to provide accounting and management support for the industry specific accounting regulatory matters, business functions, and the related accounting, tax, and cash management activities. The Accounting Manager will play a vital role in Zieg

Accounting configuration, GL integration, and reconciliation. A master's degree in accounting, finance, financial engineering, economics, information technology, information systems, engineering or another relevant discipline.

Key ResponsibilitiesRespond promptly and professionally to client inquiries via phone, email, and messaging platformsAssist with luxury and leisure travel bookings, including changes, cancellations, and special requestsProvide accurate and timely information regarding destinations, travel requiremen

Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer. Client Services Representative I - Mail, Reception. Responsibilities may include Copy/Print Production/Copy Ce

Minimum 3 years of professional experience in customer support, account support, customer success, or account management roles. Duties and ResponsibilitiesAs an EP&R Account Manager supporting contractor organizations, you will serve as a primary point of contact for contractors using Itron's EP&R p

Experience selling in an Account Manager environment and/or demonstrated success working with customers. White Cap offers excellent benefits, including Medical, Dental, Vision, 401(k) with company match, tuition reimbursement, and more! Out Account Managers have. The Account Manager will focus on al

A well-known insurance firm is seeking an Account Manager to handle a portfolio of Management Liability accounts from a remote setup.

The Account Manager will be responsible for maintaining client relationships by coordinating administration of complex fiduciary, investment management, estate settlement, guardianship, and/or custody accounts. Assists Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, an

Job Title: Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.Based) Employment Type: Full Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide.Our mission is to help our partners perform at their peak wit

Job DescriptionJob Title: Futures Client Services SpecialistReports to: Client Services Team LeadPosition type: ☒Full-time ☐ Part-timeHours/week: 40, 7:30 am to 4 pm, Monday through Friday (must be willing to cover evening and night shift occasionally)Status: ☐Exempt ☒ Non-exemptWork location: Chicago, IL The Futures Client Services Specialist will represent IRONBEAM, a CME Group Clearing Member and Futures Commission Merchant. The candidate will report directly to the firm’s Senior Management and will be responsible for the following as well as other duties as assigned: Essential Duties and Responsibilities: • Assisting customers in a variety of issues., • Risk management with futures and options trading, including executing trades., • Executing orders for clients., • Engaging with customers via phone, email, and chat., • Assisting current customers on using our technology., • Setting up customers with access to trading systems and troubleshooting trading software connection issues., • Assisting with the firm's back office operations on an as-needed basis., • Other duties as assigned.Qualifications:, • Commodities industry experience: 1 year minimum, • Knowledge of futures and options industry is a must, • Proficient in Outlook and Microsoft Office including Microsoft Excel, • Understanding of industry trading platforms and technology on the back end, • Strong communication skills and professional attitude, • Strong analytical skills, • Attention to detail, • Ability to prioritize and complete tasks in a timely manner, • Ability to multitask and remain organized during busy periods, • Willingness to learn and take direction, • Minimum of Bachelors degree in business related area, • Series 3 Registration is preferred

Job DescriptionBenefits: • 401(k), • Employee discounts, • Health insurance The ideal candidate will be courteous and understanding, capable of handling a variety of customer situations with patience and care. Success in this role involves adhering to performance metrics such as balance resolution, call quality, response time, average handle time, schedule adherence and customer satisfaction. Comprehensive training will be provided in a classroom setting for a period of 3 weeks, equipping the individual with the tools and knowledge to become a subject matter expert and grow within the project and organization. This role will begin in an in-office setting to support onboarding and training during the initial 90+ days, with the potential to transition to an optional remote schedule dependent on employee performance and compliance approval. Post-remote setting, based on business need and employee performance, candidate may be subject to return to work in-office or removed from the designated project. Details of the remote-work arrangement to be discussed during the onboarding process. Candidates approved for remote work must meet the following additional requirements to ensure productivity, data security, and a professional work environment: Secure and private workspace free from noise, distractions, and interruptions during working hours. Reliable high-speed internet connection capable of supporting voice, video and data applications. Company-provided approved equipment must be used exclusively for work purposes. Adherence to data privacy and confidentiality standards, including safeguarding sensitive consumer information in compliance with company policy and applicable laws. Physical security of work area, including restricted access to the workspace and proper handling of digital, written, or printed materials as applicable. Availability to remain seated and engaged during production hours per shift while handling calls and updating systems. Compliance with all remote work policies, including attendance, punctuality, and performance expectations. Job Responsibilities: Understand and meet performance metrics: Demonstrate a strong understanding of call center Key Performance Indicators (KPIs), including but not limited to call volume, call quality, average handle time, response time, resolution rates, and customer satisfaction, and consistently meet or exceed daily, weekly, and monthly targets. Maintain production and focus: Work a full shift while remaining seated and engaged during production hours, maintaining consistent productivity and focus throughout the day. Demonstrate professionalism and reliability: Exhibit strong work ethics, punctuality, and time management skills to ensure consistent attendance and dependable performance. Handle customer interactions: Conduct inbound and outbound calls with professionalism, using clear and courteous communication to address customer inquiries, resolve issues, and provide accurate information. Build customer relationships: Establish and maintain a respectful and solution-oriented rapport with customers, fostering trust and cooperation throughout interaction. Process payments and resolve accounts: Accurately take and process payments, negotiate resolutions, and ensure proper handling of financial transactions in accordance with company and privacy policies. Follow up and respond promptly: Conduct timely follow-ups and respond to customer needs with urgency and empathy to ensure a positive customer experience. Document interactions accurately: Maintain detailed, accurate, and up-to-date records of customer interactions in the system of record while navigating multiple software platforms simultaneously. Complete administrative tasks: Perform required administrative duties efficiently and accurately, contributing to overall team productivity and compliance. Comply with regulations and policies: Adhere to all applicable federal, state, and local laws, as well as internal company policies and procedures, including those related to data privacy and customer confidentiality. Maintain a professional remote work environment: Ensure a quiet, secure, and distraction-free workspace that supports productivity and protects sensitive customer data. Protect physical and digital security: Implement physical security measures in the remote workspace, such as restricted access and secure storage of confidential materials, and use only company-approved equipment and secure internet connections. Adapt to additional responsibilities: Be flexible and willing to take on additional duties as assigned, contributing to team success and operational needs. REQUIREMENTS Education and Experience: High School Diploma or equivalent (Required). College Degree (Preferred) Customer Service: 1 year (Required) Call center: 1 year (Preferred) Bilingual Spanish (Preferred, but not Required) Debt Collections (Preferred, but not Required) Skills and Abilities: Customer service excellence: Demonstrate patience, empathy, and professionalism in every customer interaction, with a focus on delivering a positive experience. Exceptional communication and critical thinking: Communicate clearly and effectively with customers and team members, while using sound judgment and analytical thinking to resolve issues. Strong organizational and follow-up skills: Manage tasks efficiently, track progress, and follow up on outstanding items with attention to detail and accuracy. Technical proficiency: Be comfortable using computers, navigating multiple systems, and learning new software tools as needed for the role. Cultural sensitivity: Show respect and understanding for diverse backgrounds and perspectives, fostering an inclusive and respectful work environment. Effective time management: Prioritize tasks and manage workload efficiently to meet deadlines and performance goals. Professional demeanor under pressure: Maintain composure and professionalism when handling challenging situations or receiving feedback. Problem-solving ability: Identify issues quickly and implement effective solutions using sound judgment and available resources. Multitasking capability: Simultaneously manage phone conversations, data entry, and system navigation without compromising accuracy or customer service quality. Emotional intelligence: Handle emotionally charged or difficult customer situations with empathy and escalate appropriately when necessary. Self-motivation and accountability: Take initiative, stay focused, and consistently meet expectations without constant supervision. Sustained focus and endurance: Maintain concentration and productivity during long periods of seated work and repetitive tasks. Adaptability and flexibility: Adjust to changes in procedures, systems, and performance expectations with a positive and proactive attitude. Active listening skills: Listen attentively to customer concerns, ask clarifying questions, and respond appropriately to ensure understanding and resolution. Dependability and punctuality: Demonstrate consistent attendance and reliability, contributing to team stability and performance. Team collaboration and independence: Work effectively both independently and as part of a team in a fast-paced, goal-driven environment. Data privacy awareness: Understand and follow best practices for protecting sensitive customer information in compliance with company and legal standards. Remote work readiness: Maintain a secure, quiet, and professional home office environment that supports productivity and confidentiality. Bilingual (optional): Ability to communicate fluently in more than one language is a plus and may enhance service to a broader customer base. Work Location: 700 North Sacramento Blvd. Suite 221, Chicago, IL Looking for candidates in Chicago or nearby suburban areas. All training will be in-office for the initial 90 days; thereafter remote work approval is contingent on employee performance. Hours: Shifts will be Monday to Friday, 8:00am to 5:00pm, or 9:00am - 6:00pm, dependent on project need. Job Type: Full-time (40 hours per week), In-Office or Remote Pay rate $18 hr; plus incentive averages to $21 hr Benefits: 401k Health insurance Dental insurance Life insurance Vision insurance Accrued Paid time off Accrued Sick time off Employee Discounts Paid Training Work from Home Physical setting: Call center, In-Office, Remote Application Question(s): If Bilingual, are you comfortable servicing Spanish-speaking calls? Write "Yes", "No", or "N / A" Are you able to reliably commute to 700 N Sacramento Blvd, Ste. 221, Chicago, IL during the initial 90+ days of employment? This is a remote position.

Job Description We are seeking a dependable and detail-oriented Insurance Customer Service Representative to join our team. In this role, you will serve as a key point of contact for clients, assisting with policy inquiries, coverage explanations, billing questions, and claims support. The ideal candidate is customer-focused, organized, and able to communicate clearly while delivering a high level of service. Benefits Hourly Base Salary Based on Experience Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Disability Insurance Mon-Fri Schedule Career Growth Opportunities Retirement Plan Potential Bonus Opportunities Responsibilities • Provide prompt, courteous, and accurate responses to customer inquiries via phone, email, and in person, • Explain policy coverage, benefits, and exclusions in a clear and understandable manner, • Assist customers with billing questions, payments, and policy updates, • Process policy changes, endorsements, renewals, and cancellations, • Support clients through the claims process by providing guidance and follow-up, • Maintain accurate and up-to-date customer records in internal systems, • Collaborate with agents, underwriters, and other team members to resolve customer concerns, • High school diploma or equivalent required (Associates or Bachelors degree preferred), • Previous customer service experience required; insurance or financial services experience preferred, • Strong verbal and written communication skills Spanish and English, • Excellent problem-solving abilities and attention to detail, • Ability to multitask and manage time effectively in a fast-paced environment, • Basic computer proficiency and familiarity with CRM or agency management systems, • Insurance license (or willingness to obtain within a specified timeframe)

Job DescriptionDo you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Jet Brite located at 7150 W. 54th St, Chicago, IL, is the perfect position for you! You will bring joy to people’s journeys by creating a positive and light-hearted atmosphere where people love to clean their cars. In this customer-focused setting, you will have the opportunity to make a significant impact while earning rewards for outstanding performance! Pay: $17.50 / hour, with the potential to make $20 / hour with commission and incentives! Rewards for YOU: • Competitive Hourly Pay, • Incentive/Commission Pay, • DailyPay. Get paid daily!, • Flexible Scheduling; Morning & Evening Shifts Available, • Tuition Reimbursement, • Free Car Washes Explore your career path, gain valuable experience, and take control of your earning potential by joining an energetic and positive team dedicated to excellence and lifting each other up to be their best. Warm or cold, rain or shine, you will have fun in a team environment where competitions and friendships keep you motivated! Bring JOY to YOUR Journey and apply today for our part-time Customer Service Associate position! Responsibilities • Welcome and engage with customers in a warm, friendly manner, • Engage customers while selling and promoting our Unlimited Wash Club, • Safely and efficiently load every vehicle with clear hand signals and a smile, • Strive for customer satisfaction by ensuring a thorough and enjoyable wash for all guests, • Maintain all aspects of the site to ensure it runs beautifully Required Skills, • 16 years of age or older, • Must live within a 25-minute commute of Jet Brite location., • Positive attitude

Job DescriptionBenefits: • Competitive salary, • Opportunity for advancement Location: 6126 Lincoln Avenue, Morton Grove, IL 60053 just east of the Morton Grove Library on Lincoln Ave About the Agency: Mae Trongkamsatayas team prides itself on being more than just an insurance office; they're committed community partners serving Chicago, Morton Grove, Niles, Glenview, Skokie, and beyond across Illinois, Wisconsin, and Indiana This multilingual agency excels at personalized serviceoffering policies in English, Spanish, Burmese, Thai, and Vietnamese. Their office is known for thoughtful service, strong local presence, and genuine care, supported by glowing customer feedback and high ratings. Position Overview: We're seeking an Office Manager to lead day-to-day operations and support Maes mission: helping customers manage lifes uncertainties through personalized insurance and lifelong relationships. Key Responsibilities: • Lead and coordinate daily agency operations, including staff supervision, workflow organization, and coverage across product lines such as Auto, Home, Business, Life, Pet, and Health Insurance, • Maintain office hours alignment: MonWed 9 AM6 PM, Thu 9 AM6 PM, Fri 9 AM5 PM, Closed weekends (with after-hours by appointment), • Serve as a liaison between clients and the agentensuring exceptional customer service, scheduling appointments (in-person and virtual), handling billing and claims inquirie, • Train, mentor, and motivate staff (like Aide Hernandez and team) to maintain high standards in licensing, client interaction, and product knowledge, • Oversee licensing compliance within the officeensuring all team members hold valid P&C licenses and meet continuing education requirements., • Assist with localized community outreach efforts, including virtual appointments and educational events, • Manage administrative tasksoffice correspondence, vendor relations, insurance carrier communications, and maintaining confidentiality and professionalism in all client interactions. Who You Are: • Licensed in Property & Casualty Insurance Essential for the role., • Experienced in Insurance Agency Operations You understand workflow, compliance, and customer service within a multi-line agency environment., • Strong Leader & Organizer You thrive guiding teams, optimizing processes, and maintaining a professional office environment., • Excellent Communicator Youre customer-focused and adept at briefing clients and staff about complex insurance products in clear, empathetic terms., • Tech-Savvy & Adaptable Comfortable with scheduling tools, billing and claims systems, and supporting both in-person and virtual client interactions., • Community-Oriented You value building trust and long-term relationships with clients and community partners., • Be part of a highly-rated, community-focused agency with a reputation for excellent, multilingual service, • Enjoy a stable and structured work schedule with flexibility for virtual or after-hours appointments, • Opportunity to grow within the agency, with a supportive environment that values advancement, professional development, and team success, • Be an integral part of Maes mission to protect local families and small businesses through meaningful relationships and tailored insurance solutions Compensation & Benefits: • Salary commensurate with experience., • Competitive benefit package (e.g. paid time off, training, commission incentives) reflective of agency offerings, • Indirect employment via an independent contractor agent; not directly employed by State Farm