Materials Planner / Account Manager
2 days ago
Portage
MSI Express is a single-source contract manufacturing and packaging company, delivering innovative engineering solutions from our strategically located network of manufacturing facilities. ROLE PURPOSE/ POSITION SUMMARY The Account Manager is responsible for managing and maintaining strong relationships with customers, ensuring timely and accurate processing of orders, and overseeing the efficient flow of materials to meet customer demand. This role involves collaboration with internal teams, such as production, logistics, and quality control, to ensure efficient plant operations and exceptional customer satisfaction. KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES Customer Relationship Management • Build and nurture strong, long-lasting relationships with customers, • Understand customer needs, preferences, and expectations to provide personalized service, • Ensure customer reports and information are accurate and communicated to customer in a timely fashion, • Interface into customer reporting systems (i.e., SAP, Oracle for scheduling, production, -most times by lot control), shipping, receiving, and managing procurement of customer owned raw materials for specific customer assigned, • Assist in new product launches, collaborate with commercialization team, and site team to meet with timelines and other targets, • Receive and process customer orders accurately and efficiently, • Verify order details, including quantities, specifications, and delivery schedules, • Prepare job files and project specifications for internal processing and manufacturing for specific customer assigned, • Participate in material planning process, • Drive change in managing inventory levels and inventory turns and minimizing obsolescence, scrap, aged inventories, and inventory reserves, • Analyze production yield, material usage, and material loss data to understand customer/material impacts, • Collaborate with internal supply chain teams to ensure timely procurement of raw materials and ingredients, • Oversee the supply of raw and packaging materials (whether customer or organization owned) for the facility to include new production to meet production schedules, • Identify and address customer-related supply chain issues promptly and effectively, • Maintain clear and open communication with customers regarding order status, changes, and potential issues, • Negotiate terms, pricing, and delivery schedules with customers, • Utilize data and analytics to track order performance, customer buying patterns, and inventory levels, • Ensure that materials and products meet quality control standards before delivery to customers, • Identify opportunities for process optimization and efficiency improvements within customer material account management, • Stay informed about industry trends and best practices, • Participate and assist in development of new, effective programs/policies for customer, supplier, transportation, and logistics management in conjunction with Supply Chain and plant leadership, • Perform other duties as assigned QUALIFICATIONS/ CAPABILITY PROFILE Minimum Education • High school diploma or GED, • Four plus (4+) years of experience in purchasing or material planning, purchasing, materials management, • Food manufacturing experience, • Demonstrated track record in improving inventory accuracy, driving inventory reduction strategies and reducing premium freight, • Strong Math and Typing Skills, • Working knowledge of manufacturing, material flow and improvement strategies and the ability to integrate those into the operation, • Excellent organizational and people skills, project management skills, with an ability to openly convey information to team members in a timely, concise manner, • Understanding of applicable computer systems, such as Microsoft Office, Nulogy, Tableau, etc., • Leadership, • Budget Management, • Vendor/Contractor Management, • Metric Development, • Ability to identify and propose potential solutions to production, • Demonstrated Understanding of Materials Management, • Inc. 5000 #124 fastest growing company in the Midwest. (2025), • Inc. 5000 #10 fastest growing company in the Midwest. (2022), • Inc. 5000 #165 fastest growing company in the Midwest. (2021), • Inc. 5000 #1,085 fastest growing company in the USA. (2023), • Inc. 5000 #622 fastest growing company in the USA. (2022), • Inc. 5000 #479 fastest growing company in the USA. (2021)