Motorcycle Sales Associate - California Harley-Davidson
27 days ago
Los Angeles
Job Description About Us Welcome to California Harley-Davidson, a small family operated dealership that has been in business in the South Bay for more than 47 years. Since its inception, California Harley-Davidson has been a recognizable landmark on the southern stretch of Pacific Coast Highway and a popular destination for both locals and tourists alike. The employees at California Harley-Davidson are genuine Harley-Davidson people who create a fun, friendly, and inviting atmosphere for all veteran, novice, and non-riders who walk through the door. The world of motorcycling is a relatively small one. Our club is elite and our commitment to one another is unquestioned. This is what we mean when we say, “Welcome to the family.” Hence our motto: People, Passion & Pistons. Join our family and kick start your career in high gear today! Department……………... Sales Department Supervisor………………. Sales Manager Summary Description Provide prompt, dependable, and high-quality vehicle sales to customers by using current proactive feature benefit sales techniques. Key Result Areas • Motorcycle Sales Sales Associate • Attain new and used sales quotas as agreed upon with the sales manager., • Use floor time effectively to meet customer needs and solicit sales of all products., • Present the features of all products to customers along with their benefits., • Show each customer advantages of products over competing brands., • Maintain the computerized inventory control system along with net profit objectives which eliminate the possibility of “lower than anticipated” profits., • Cross sell additional parts, accessories, HOG memberships, F&I products, warranties, service contracts, etc. with all new and used vehicles., • Maintain profit margin objective for all vehicle sales., • Follow procedures to ensure timely and proper completion of all paperwork., • Consistent and complete update of leads in CRM is mandatory., • Follow procedures for quick and efficient handling of warranty items, including tagging and proper storage of these items., • Follow the C.U.S.T.O.M. sales process., • Greet customers immediately, in a courteous and friendly manner., • Handle telephone transactions quickly and courteously., • Ensure customers are properly qualified for needs, wants, and ability to buy., • Practice a feature/benefit selling methodology so that all customers receive consistent treatment when doing business., • Use a common and consistent quotation methodology for vehicle sales, trade-ins and purchases., • Conduct a road test and pre-delivery inspection prior to delivery to customer., • Ensure the delivery to customer is an “EVENT” which endears the customer to the dealership., • Contact customers using mailing lists, tickler files, and personal follow-up to encourage additional sales and ensure customer satisfaction., • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right.”, • Attend training sessions to keep current with sales techniques and sales department issues., • Treat all employees and customers fairly, courteously, and with dignity., • Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees, GM, and owner(s)., • Remain current with all Sales Department training available by reviewing ProSell and P.A.C.E. tapes and attending seminars, workshops, and other related training programs assigned by the Sales Manager., • Be prompt and available for flexible scheduling., • Be honest and fair in all business dealings., • Meet or exceed sales quotas on a regular basis., • Must have the ability to get along with a broad customer base., • High energy level., • Excellence communication skills and demonstrated “closing skills.”, • Knowledge and experience with sales of Harley-Davidson/Buell motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them., • The noise level in the work environment is occasionally loud., • Occasionally requires the ability to balance and push an 750 lbs. motorcycle., • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department., • Occasionally exposed to exhaust fumes or other airborne particles., • Majority of work is conducted indoors, however, some outdoor booth sales are conducted periodically during open houses or other events., • Health benefits, • Insurance plans, • Paid vacation/ time off, • Vehicle purchase discounts, • Discounts on merchandise, parts, gear & service, • Riding Academy Courses - learn to ride, • Fun work atmosphere – we work hard and play harder!, • Min/max pay rate hourly depending on experience plus commission! Women encouraged to apply | Powersports salespeople encouraged to apply | Vehicle salespeople encouraged to apply.