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Job DescriptionDash Labs helps enterprises safely step into the AI-enabled future by unifying fragmented data and empowering employees to use LLMs with confidence. They serve data-driven businesses where collaboration is imperative and public tooling may not be an option.They are building the first desktop client designed to manage end-to-end AI workflows: from data sourcing, to collaborative analysis, to final deliverables. Our app revolutionizes how non-technical employees can benefit from common AI tools while safely using enterprise data without risk of accidental leakage. The founding team at Dash Labs has a total of 4 exits between them, and raised over $100M of venture capital for previous companies. Precursor Ventures, 8-bit Capital, and Nomo Ventures, as well as a handful of operator-angels with domain expertise are first-check investors in Dash. The Role Dash Labs is looking for a Founding Designer to transform how employees interact with AI at work. They are entering the “Netscape moment” for end-user usage of AI, and this is an opportunity to shape both the interaction model as well as the taste + style of a once-in-a-generation moment. The team highly values design and design-thinking, having worked with Stanford D.School and Alan Cooper. You will work closely with users to identify unmet needs with current AI utilization, and synthesize this research into novel insights about product features and interactions. You will help define and own the design system and visual language, creating an opinionated personality for the product’s look-and-feel and combining form and function in a seamless way. You will focus on craft and details, with a fundamental belief of imputed value and how it applies to product design.What you’ll do • Research user behaviors and synthesize them into actionable insights, • Contribute to Dash Labs’ product vision & strategy, • Understand and apply various design thinking methodologies, without being rigid or dogmatic, • Work in an iterative fashion, with an emphasis on diverge-converge cycles and brainstorming techniques, • Develop from low-fidelity sketches all the way to pixel-perfect designs, • Work alongside founders and engineers in a fast-paced, high-trust environment with frequent communicationAbout You, • You thrive in ambiguous, high-ownership environments, with a bias for action, • You enjoy reducing cognitive load and creating unexpected moments of delight, • You're comfortable in diving in to customer needs with empathy and curiosity, • You’ve previously delivered high-quality, opinionated digital products, • You can think in systems and seek consistency, • You bring both a high degree of skill and intuition to your work, • You move fast, communicate clearly, and care deeply about quality, • 5+ years of relevant experienceTechnical Expertise, • Experience with Figma, Figjam, and other modern design tools, • The ability to use AI to gain leverage and velocity to implement your design vision, while reducing repetitive manual workInterview Process, • Application: You will meet with Academy's hiring team for a 60 min interview where we will discuss your background, experience and walk through a project together., • Review: Our team will assess your ability and present you to the client if it's a good match. If they would like to move forward our team will help coordinate the next round of interviews., • Interviews with client: You will meet 1:1 with each of the founders., • Onsite: Join us in the office for a small project, idea discussions, and a chance to meet the team in person.

Job Description Data Center & Route Switch Field Service Technician Looking for a trade that will train you? This is a full time benefits eligible position that includes a company vehicle, gas card for vehicle, inventory, and training. Paid training includes two certifications CCT Data Center and CCT Route/Switch, which comes with a dollar per hour increase. If you are technical, Acuative is willing to invest in you for this role. This position requires a person willing to go to new places. Tickets can be assigned for up to four hours away to provide installation and maintenance services to voice and data networks, servers, computer systems, retail technology systems, and other network-based hardware. Acuative technicians are guaranteed forty (40) hours of pay per week even if not dispatched for forty hours. To be eligible for this role you must have a clear driver’s license (no more than 4 points), have the Covid-19 vaccination, and willing to work mostly M-F with opportunity for overtime and call out pay after hours. This position often works alone, and qualified applicants must be able to lift up to fifty pounds above head and climb a ladder. Selected candidates are given a full week of paid training and support as needed for every job they are routed to. Acuative is a drug free workplace. Overview: Acuative, the nation's leading independent provider of telecommunications field services, seeks a Field Service Technician. The successful candidate will spend the majority of their time covering the (MARKET) area providing installation and maintenance services to voice and data networks, servers, computer systems, retail technology systems, and other network based hardware. Primary Duties and Responsibilities The position involves a variety of tasks including but not limited to: · Installation and maintenance of networking hardware including routers, switches, and WAP’s · Installation and maintenance of telephony equipment and circuits · Hardware break/fix support for Cisco UCS servers and Nexus switching equipment · Installation and support of retail technology systems – POS, Digital Signage, and Video Surveillance Systems · Circuit extensions and structured cabling · Site surveys and site audits · Maintain company vehicle, inventory, and tools to departmental standards · Accurately and timely submission of all job-related documents and deliverables Preferred Qualifications Candidates should possess many of the following KSAs: · Working knowledge of networking hardware and topologies · Familiarity with Cisco networking products and interfacing through Cisco CLI · Understanding of telephony systems (VOIP, PBX, Key Systems) with an ability to provide hands-on hardware and troubleshooting support · Knowledge of computing systems hardware with the ability to provide break/fix support for desktop PC and/or servers · Physical installations of a wide variety of hardware including routers, switches, WAPs, servers, POS systems, digital signage systems, and associated peripheral equipment · Ability to provide configuration support for a variety of technology platforms through console and remote applications · Experience with LEC circuit identification and extensions · Familiarity with cabling standards and the ability to pull and terminate cabling in a variety of customer environments · Ability to operate basic power tools – drills, saws, etc. · Work on ladders and lifts where required · Working knowledge of Microsoft Office applications (Excel & Word). · Ability to follow detailed job documents · Must be willing to travel within assigned region to meet customer SLAs · On-call, after hours, and weekend work may be required · Must possess a valid drivers’ license with good driving record Education & Certifications: · Associates degree in Information Technology or equivalent experience · CompTIA, Cisco, Cabling, and PBX system certifications a plus! · Selected candidates will be required to attend a one week hardware training course at our Global Technology Center in Strongsville, OH · Selected candidates must obtain Cisco CCT Route/Switch and CCT Data Center certifications within 90 days of employment at Acuative

Job Description This is a contract position starting on January 5th 2026. You will be participating in a large hardware rollout. Desktop Support Specialist – This specialist will be responsible for visiting staff members and conducting one-on-one interactions. Their duties will include providing detailed information about the computer refresh, gathering information from users, and addressing any questions or concerns about the deployment. Candidates for the IS Support Specialist role must possess excellent communication and customer service skills and be extremely organized. Additionally, they should have the ability to interact effectively with all levels of staff and have experience with Windows OS, Microsoft Office, and Outlook.

Job Description Zone IT Solutions is looking for a dedicated End User Computing (EUC) Desktop Support professional. In this role, you will provide comprehensive technical support to our users, ensuring that their desktop environments are functioning efficiently and effectively. Requirements • At least 3 years of experience in desktop support or a related field., • Proficiency in Windows 10 and Microsoft Office products., • Experience with troubleshooting and resolving hardware and software issues., • Knowledge of network protocols and configuration (TCP/IP, DNS, etc.)., • Understanding of Active Directory and user account management., • Experience with remote support tools and techniques., • Strong problem-solving skills and attention to detail., • Excellent communication and interpersonal skills., • Ability to work well both independently and as part of a team. About Us We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at . Also follow our LinkedIn page for new job opportunities and more. Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.

Job DescriptionJob Title: Presentation SpecialistDuration: 12 month contractLocation: Hybrid - 330 Madison Ave. NY Hybrid: 2 Days on-site/3 Days work from home Job Description:Looking for a dynamic, detailed-oriented, Presentation/Desktop Operator to help support our growing team. Must have a minimum of two years’ experience in the financial industry as a Desktop Operator within Investment Banking. Candidate must be on-site for at least 2 days per week, more if necessary. Roles and Responsibilities: • Produce high-quality pitchbooks, presentations, and other client materials using PowerPoint. Must be an expert in PowerPoint and be able to work with slide master to create custom pages, • Create and edit multi-page/multi-section documents using templates and style sheets for pitchbooks, graphs, charts, presentations and other print/design projects, • Create custom design templates from scratch to match client’s branding, logo, look and feel, • Proofread completed projects to ensure quality and accuracy, • Must have solid knowledge of Photoshop, Lightroom and Illustrator, • Possess discretion to handle sensitive and/or confidential documents and informationRequirements:, • Two (2+) years’ experience in the financial industry as a Desktop Operator within Investment Banking, • Please look for candidates who are an expert in MS PowerPoint + Financial industry/Investment Banking background is a must + professional demeanor., • We are not looking for a PowerPoint designer , instead we are looking for somebody who can analyze and convert given data into bar , chart, or graphical representations for Investment Bankers.

Job Description * Fully On-Site Role in Midtown NYC * Our client, a financial firm based in midtown NYC is looking for a motivated & driven Desktop Engineer to join the team. This role is ideal for someone who is passionate about technology, eager to learn, and ready to grow into more advanced engineering responsibilities. You will assist with deploying, maintaining, and supporting desktop systems, hardware, and software across the firm in a fast-paced trading environment. Key Responsibilities • Provide day-to-day technical support for end users, including troubleshooting hardware, software, and at times white glove service., • Assist with setting up, imaging, and configuring Windows systems and mobile devices., • Support user onboarding and off-boarding, including account setup, equipment distribution, and workstation preparation., • Perform routine system updates, patching, and software installations through management tools., • Help maintain and update asset inventory, ensuring accurate tracking of all devices., • Support the Desktop Engineering team with device lifecycle management, including repair, replacement, and decommissioning., • Collaborate with IT teams to ensure security standards, policies, and configuration baselines are followed., • Document processes, solutions, and troubleshooting steps in the IT knowledge base., • Escalate complex issues as needed while continuing to learn and contribute. Required Qualifications • 2+ years of experience in IT support, help desk, or desktop., • Basic understanding of Windows operating systems and typical enterprise software., • Familiarity with Active Directory, user permissions, and account management., • Working knowledge of network fundamentals (DNS, DHCP, Wi-Fi, VPN.), • Strong working knowledge of cybersecurity best practices., • Experience with hardware troubleshooting for desktops, laptops, and peripherals., • Strong communication, customer service, and problem-solving skills. Preferred Skills (Big Plus) • Exposure to Cybersecurity platforms, Cloud services and Microsoft Administration., • Basic scripting knowledge (PowerShell, Python or similar)., • Experience supporting remote and hybrid employees., • Certifications such as Network+, and/or Microsoft certifications.Company DescriptionMid size financial firm where this role is highly visible and has growth potential.Mid size financial firm where this role is highly visible and has growth potential.

Job Description We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001. Our expertise spans IT services, cloud computing, and security, that tailor the right technologies to specific industries and business strategies. Sourcepass aims to be different. It is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love. Sourcepass has acquired and continues to acquire companies across all avenues of technology bringing more than 40 years of expertise to all of our service areas. Today, Sourcepass comprises over six hundred employees serving more than two thousand clients across twenty unique vertical markets. And the best is yet to be. Our achievements speak for themselves: named to the Inc. 2022 Best in Business list, honored with two 2023 Stevie® Awards, listed on CRN’s 2023 Solution Provider 500, and recognized in Gartner’s 2024 Magic QuadrantTM. Most recently, we were awarded PAX8's 2024 Partner of the Year and designated as Microsoft CoPilot MVP. We take pride in these accolades and continue to push boundaries in the IT consulting industry. Join us and be part of our journey toward even greater accomplishments. POSITION SUMMARY The Hybrid Field Technician is an in-house IT professional, qualified to provide superior customer support to client needs and requests. This position requires a strong ability to troubleshoot and solve a variety of IT related issues, as well as the capability to identify challenges that may necessitate additional team support in order to best serve the client. You should have experience in a client server environment with basic conceptual network understanding. This role provides first call response and resolution to clients consistent with the customer’s SLA’s. Support on a variety of desktops, systems, applications, networks, and mobile devices is in-line with the demands of this role. The schedule for this position is M-F 8AM - 5PM EST. THIS ROLE REQUIRES CLIENT SITE VISITS IN QUEENS/ WESTERN LONG ISLAND, NEW YORK. THEREFORE, REQUIRES FLEXIBILITY FOR DISPATCH AS NEEDED. YOU MUST HAVE A VALID ID AND RELIABLE MEANS OF TRANSPORTATION. RESPONSIBILITIES • Provide Level Il technical support via phone and email to clients, • Handle first call resolution while building strong customer relationships, • Efficiently analyze, diagnose, troubleshoot, and resolve technical issues at desktop, server, and network level – or engage further resources if needed, • Ensure that IT network is being maintained to satisfy client requirements including monitoring of system performance and identification of system enhancements, • Update security programs and administer password changes to prevent unauthorized access to privileged data and information, • Administer system back-up and restoration processes, • Manage user workstation/server accounts, permissions, messaging systems (email, instant message), anti-virus and anti-spam, • Document client issues and resolutions to maintain internal knowledge base, • Maintain an awareness of customer’s SLA and support efforts to stay within the boundaries of the SLA, • Participate in general meetings, company trainings, and orientation updates, • On-call rotation required DESIRED SKILLSET/EXPERIENCE Advanced knowledge of: • Windows Desktop Operating Systems thru Windows 10., • Windows Server Operating Systems thru 2016., • Configuration and Administration of Active Directory and Group Policy Objects., • Administration of Exchange Servers thru 2019., • Office 365 Administration., • Mobile Devices and Mobile Device Management (Blackberry, Windows Mobile, Android and iOS), • Basic Configuration and Administration of HP, Dell, Cisco & Meraki Networking, • VLAN’s, Routing and Wireless, • SAN’s and Shared Storage ADDITIONAL SKILLS • 2 or more years of post-education IT work experience OR Associates Degree in Computer Science, Information Technology or similar, • Must be able to work independently and in a team environment, • Self-motivated and accountable to own client issues to resolution, • Solid time management and organizational skills, • Excellent verbal and written communication and professional interaction with diverse clients and colleagues, • SQL and Citrix experience a plus, • Microsoft InTune experience a plus, • Ability to work at client locations with respect to client’s work environment & staff, • Sensible attitude when navigating challenging situations and frustrated clients Additional Requirements • Valid ID: Candidates must provide a valid, government-issued ID to verify identity, • Reliable Transportation: Candidates should have reliable transportation to ensure punctuality to client sites Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States. Sourcepass is also proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We can’t wait to see what unique perspectives you’ll bring to our team! Company DescriptionSourcepass is a leading technology service provider and consulting company that focuses on providing expert managed services, cloud computing and cybersecurity solutions to small to medium sized business across the US. Check out our amazing rating on Glassdoor!Sourcepass is a leading technology service provider and consulting company that focuses on providing expert managed services, cloud computing and cybersecurity solutions to small to medium sized business across the US. Check out our amazing rating on Glassdoor!

Job Description Seeking a well-rounded technical professional with an experienced background in Desktop support and some Server & Network experience. Candidate must be very organized, detail-oriented, diligent and possess excellent communication skills. Must be able to troubleshoot equipment problems in a school classroom environment and travel daily to other schools within the district. In addition to a well-rounded Hardware (Desktops, Notebooks, Chromebooks and Network Printers) and Software background, candidate should have some Router/switching knowledge/experience and Google Chrome Remote Desktop/Chromebooks. MUST have a car and a valid driver's license.

Job Description Helpdesk Specialist The ideal candidate will be responsible for providing exceptional technical support to end-users, ensuring the smooth operation of IT infrastructure, and resolving software and hardware issues efficiently. This role requires strong analytical skills, a thorough understanding of operating systems, and experience with various help desk tools. Duties • Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person., • Analyze and troubleshoot software problems, ensuring timely resolution to minimize downtime., • Maintain an organized inventory of IT equipment up to and including ordering new equipment., • Assist with desktop support tasks as needed., • Collaborate with other team members both internally and externally to enhance the overall efficiency of IT operations., • Conduct regular follow-ups with users to ensure complete satisfaction with resolved issues. Requirements • 2+ years' experience in a help desk or technical support role., • Strong knowledge of operating systems (Windows) and desktop applications (Microsoft Office Suite)., • Familiarity with IT infrastructure components and troubleshooting methodologies., • Experience with SalesForce mandatory, • Proficiency in analyzing technical issues and providing effective solutions., • Ability to work independently as well as part of a team in a fast-paced environment., • Excellent communication skills, both verbal and written, with a focus on customer service.

Job DescriptionOverview Company Overview: Advance your career in security with Allied Universal® Enhanced Protection Services, the global leader in security and threat mitigation. Following the acquisition of MSA Security® in 2021, we became the world's largest non-governmental canine detection company. Specializing in canine explosives and firearm detection, we offer exciting career opportunities for those passionate about canine security. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles such as canine officers, handlers, trainers, veterinary technicians, and kennel managers. Job Description Our canine group, under Allied Universal® Enhanced Protection Services, is hiring a SmartTech Technology Specialist. The SmartTech Technology Specialist will handle technical and administrative tasks regarding SmartTech product maintenance. This individual will proactively analyze trends, upgrade software, and troubleshoot internal technical issues. This individual will also perform scheduled/unscheduled system maintenance. He/she will also resolve issues based on his/her extensive product and technology knowledge so that Enhanced Protection Services is able to continue to fulfill its contractual obligations and meet its time deadlines with clients. RESPONSIBILITIES: • Support Emergency Operation Center by screening test calls and other administrative tasks, • Handle incoming helpdesk phone calls and email, ensuring appropriate prioritization and escalation of tasks and courteous, timely, and effective resolution of support issues, • Engage in Level 1 Help Desk support for end users via account support, troubleshooting, and other technical support needs, • Utilize IT ticket system for engaging end user support, ensuring events are recorded succinctly and accurately, • Escalate technical support issues to next support tier, as written in support documentation(s), • Troubleshoot desktop and internal/production server technical issues using personal skills, knowledge base, vendor literature, and communication with other team members, • Troubleshoot/resolve network connectivity and performance issues, • Install and configure Windows client systems (including hardware, software, applications, communications, printers, and peripherals) in a networked environment, • Perform scheduled/unscheduled configuration changes, software and hardware upgrades, and other fixes to remote and/or local machines in order to maintain a safe and secure network to minimize O/S vulnerabilities and virus outbreaks, • Analyze trends and perform research, system monitoring, and test fixes to ensure effective problem resolution, • Provide constant professional and courteous email/phone communication and/or feedback to end-users to understand their requirements and setting the appropriate expectations for completion of tasks, • Perform post-resolution follow-ups to help requests to ensure end-user satisfaction, • Create and maintain documentation for systems and procedures related to primary job responsibilities, including maintaining incident, setup/configuration, and knowledge databases, • Maintain and train others in compliance with company technical standards, • Receive purchased items and RMA defective items, • Perform hardware and software asset tracking, • Lift/transport moderately heavy objects (computers, monitors, etc.), • Perform other related duties as assigned or requested, • High school diploma or equivalent, • Minimum of one (1) year of professional desktop support experience in an Information Technology environment, • Minimum of one (1) year of professional end-user computer phone support, • Strong technical aptitude Windows servers and software, • Thorough understanding of hardware and software configurations, • Exceptional customer service, organization, communication, and interpersonal skills, • Exceptional analytic and problem-solving skills with attention to detail, • Strong technical aptitude of Microsoft Office Suite and other common office applications, • Solid knowledge of various computer and networking components, • Familiarity with local and wide-area networking concepts, • Ability to work collaboratively in a team environment, • Ability to work unsupervised and to multitask, handle frequent interruptions, and prioritize work, • Ability to study existing products, new products, and technologies to advance level of knowledge, • Excellent written and documentation abilities, • Ability to absorb and retain information quickly, • CompTIA A+, SQL knowledge, • Medical, dental, vision, basic life, AD&D, and disability insurance, • 401(k) plan, subject to eligibility requirements, • Paid time off offered at an accrual rate of 4.923 hours bi-weekly, • Eight paid holidays, • Employee Assistance Program If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2025-1482204

Job Description We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Responsibilities • Address user tickets regarding hardware, software and networking, • Walk customers through installing applications and computer peripherals, • Ask targeted questions to diagnose problems, • Guide users with simple, step-by-step instructions, • Conduct remote troubleshooting, • Test alternative pathways until you resolve an issue, • Customize desktop applications to meet user needs, • Record technical issues and solutions in logs, • Direct unresolved issues to the next level of support personnel, • Follow up with clients to ensure their systems are functional, • Report customer feedback and potential product requests, • Help create technical documentation and manuals Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude

Job Description About Northside Northside Center for Child Development serves over 4,000 children annually through high-quality, outcomes-driven behavioral health, early childhood, and enrichment services. With over $30 million in annual funding, the organization provides children and their families with the support they need to overcome adversity, thrive, and pursue their dreams. Northside has been a staple of the Harlem community since its founding in 1946 and a pioneer at the intersection of education and behavioral health for Black and Latino children. Several of its programs were the first in Harlem and established the standard of care for many social service agencies. Northside’s founders, Doctors Kenneth, and Mamie Clark were psychologists whose breakthrough Black/White Doll Study was used as evidence in Brown v. Board of Education, which declared public school segregation unconstitutional. The philosophy behind this landmark decision, now on its 70th anniversary, continues to inspire Northside to create and drive innovative programs that focus on the strengths of families and the importance of children’s self-esteem. For more information on Northside Center for Child Development, please visit . About the Role We are seeking a proactive and customer-focused Helpdesk Engineer to join our IT support team. This role will focus on providing Tier 1 and Tier 2 support for desktop configurations, Office 365 platform services, and Windows environments. You’ll be the first point of contact for users needing assistance, ensuring timely resolution of issues and maintaining a high standard of service delivery. Key Responsibilities * Provide technical support to end-users via phone, email, chat, and in-person for hardware, software, and network-related issues * Configure, deploy, and troubleshoot Windows desktops and laptops (Windows 10/11). * Manage and support Office 365 applications, including Outlook, Teams, SharePoint, and OneDrive. * Install, configure, and update desktop software, operating systems, and patches as needed. * Set up and manage user accounts, permissions, and group memberships via Active Directory and Office 365 Admin Center. * Maintain inventory of IT hardware and software assets. * Assist with user onboarding/offboarding, ensuring proper equipment setup and access provisioning. * Escalate unresolved issues to appropriate technical teams and coordinate follow-ups. * Create and maintain detailed documentation for procedures, known issues, and troubleshooting steps. * Support and troubleshoot mobile device access to corporate resources (iOS/Android). * Provide network troubleshooting for end-users (Wi-Fi connectivity, VPN access, printer configuration). Qualifications Required: * 2–4 years of experience in a Helpdesk, Service Desk, or Desktop Support role. * Strong hands-on experience with Windows OS (Windows 10, Windows 11) configuration and troubleshooting. * Proficient in supporting Office 365 suite applications and services. * Basic understanding of Active Directory, Exchange Online, and cloud authentication (Azure AD is a plus). * Familiarity with common hardware platforms (laptops, desktops, mobile devices, printers). * Excellent problem-solving skills with a focus on root-cause analysis. * Strong verbal and written communication skills; ability to explain technical information to non-technical users. * Customer service mindset with an emphasis on patience, professionalism, and follow-through. * Preferred: * Experience using helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk). * Basic knowledge of ITIL processes. * Exposure to remote support tools (e.g., Remote Desktop, Microsoft Endpoint Manager). * Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or MD-102 (Endpoint Administrator Associate) are a plus. Education Associate or Bachelor’s Degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience). COMPENSATION: $52,000 - $88,000

Job Description Exciting Opportunity for Technical Staff: Join Our Team for a Major Financial Institution's New Global Headquarters! Are you a dedicated and skilled technical professional looking for an exciting long-term project? We are building a team to work on end-user hardware setup for a major financial institution's new global headquarters in New York City. This project will run from June through December 2025, with potential to extend into the first quarter of 2026. Project Details: • Location: New York City, Midtown Manhattan, • Duration: June 2025 - December 2025 (potential extension into Q1 2026), • Shifts Available (Monday thru Friday):, • Night Crew: Work overnight to stage each desk with the necessary equipment (unboxing and placing equipment at the correct desk); Tentatively 3PM-11PM, • Ability to pass background checks (contingent worker badge will be issued), • Commitment to the project duration (7 months), • Be part of a high-profile project for a major financial institution, • Work in a dynamic and collaborative environment, • Gain valuable experience in large-scale hardware setup, • Tech must have knowledge in Disconnecting/Reconnecting Desktop Setups. Monitors, docking station, K/B mouse, • Tech must be knowledgeable with laptop setup with docking stations, • Basic knowledge using MS Excel, • A+ Certification, • Training will be provided but you MUST show a desire to advance!, • Must Be On Time Daily! Uni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.Uni-Data & Communications, Inc. was formed in 1989 to service the IT \r\ninfrastructure support needs of the financial services community. \r\n\r\nUni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.

Job Description Durst Profile: Since 1915, The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders, building for generations. We build, own, and operate many of the world's most innovative and efficient buildings. We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live, work, and thrive. Overview: The Senior Information Technology Support Specialist is responsible for configuring, maintaining, and supporting desktops and laptops across the organization. This role requires quick thinking, adaptability, strong interpersonal skills, and the ability to work efficiently in a fast-paced environment. The Senior IT Support Specialist will handle a wide range of technologies and collaborate across departments to resolve incidents, fulfill service requests, and provide advanced technical guidance. Technical support is provided via phone, email, and our ticketing system with solutions communicated in both technical and non-technical terms. Responsibilities: Technical Support & Troubleshooting: • Install and support PCs, telephone systems, and peripheral devices (printers, scanners, mobile/smartphones)., • Configure and troubleshoot hardware and software issues across Windows, iOS, and macOS platforms., • Use Helpdesk software (Service Desk Plus) to manage IT assets and service requests., • Resolve complex hardware, software, and network issues., • Troubleshoot LAN access and connectivity issues; escalate when necessary., • Conduct onboarding and training for new users on hardware and software., • Prepare instructional documents / SOP's and videos for IT procedures and applications., • Deliver excellent customer service in person, over the phone, and electronically., • Handle conference room setups, including device connections to screens., • Maintain accurate documentation of technical issues and resolutions., • Attend technical training to stay current with industry trends and technologies., • Bachelor's degree in Computer Science, Information Technology, or related field preferred., • A+ and Network+ certifications (or equivalent experience)., • Minimum 3 - 5 years of IT helpdesk/desktop support and application experience., • Strong problem-solving, project management and prioritization skills., • Excellent communication and customer service skills., • Expertise in PC/Break Fix, Windows OS, and Microsoft 365 cloud environment and tools., • Proficiency in Active Directory, PowerShell scripting, and basic networking concepts. EEOC Equal Opportunity Employer and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities. The Durst Organization and Affiliates is an equal opportunity employer for all and an employer for qualified veterans and individuals with disabilities in accordance with the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, genetic information, disability or protected veteran status, or any other characteristic protected by law. Please click here for more information about Equal Opportunity Employment – Notice of Rights (EEO is the Law). We seek individuals who exemplify The Durst Organization's mission of providing the best service to our tenants, residents and partners. 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Job DescriptionSenior Help Desk Technician IIEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionAbout Us: OptionMetrics, headquartered in New York, NY. is a dynamic and innovative technology company, a trusted provider of financial information and research derived from the option markets. We are at the forefront of developing solutions that empower businesses. Our commitment to excellence, coupled with a collaborative, forward-thinking culture, has made us the preferred choice for top-tier talent. Our data and analytics models are utilized by over 350 investment banks, hedge funds, asset management firms, and academic institutions globally, solidifying our position as a leader in the industry.OptionMetrics is seeking an IT Support Analyst will oversee a diverse portfolio of IT systems and assets, ensuring optimal performance and reliability across the organization. The successful candidate will manage the full lifecycle of IT infrastructure—from routine upgrades and timely fixes to proactive maintenance strategies that keep our technology ahead of the curve. Armed with a deep knowledge of computer hardware, software, and network maintenance, the ideal candidate will stay current with industry trends to troubleshoot and resolve technical issues swiftly, while anticipating future needs and implementing scalable solutions. Moreover, the IT Support Analyst will serve as a trusted resource, delivering expert support and guidance to employees to swiftly resolve critical issues. Their proactive approach will help minimize downtime and enhance overall productivity. This position requires working on-site at our NYC location in a hybrid capacity. Objectives:- Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.- Handle business-critical IT tasks and system improvements.- Enable faster and smarter business processes and employee productivity.- Research and evaluate emerging technologies, hardware, and software.- Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft Office365, and Zoom. Responsibilities: 1. User Support & TroubleshootingProvide Tier 1/Tier 2 support for desktops, laptops, mobile devices, and SaaS applications. Troubleshoot hardware/software issues and escalate when necessary. 2. Identity & Access ManagementAdminister Azure Active Directory (accounts, groups, MFA, conditional access).Manage join/leave processes (onboarding, off boarding, access rights). 3. Endpoint & Device ManagementConfigure and enforce policies via Microsoft Intune (MDM/MAM).Create and maintain standard desktop images for consistent deployments. Track hardware inventory, software usage, and license compliance. 4. SecurityEnsure timely patching and update deployments across all devices. Manage endpoint security including antivirus/anti-malware tools. 5. Networking & Collaboration ToolsManage Wi-Fi access points, SSIDs, and connectivity troubleshooting. Set up and maintain conference room AV systems (displays, cameras, microphones, Zoom/Teams integration).Provide live support for meetings and video conferences to ensure smooth execution. 6. Operations & ProcessMaintain asset lifecycle documentation (procurement → assignment → retirement). Write and update IT knowledge base and self-service guides. Required Skills & Qualifications:3–5 years in IT support or desktop engineering.Strong knowledge of Azure AD and Microsoft Intune.Experience with desktop imaging, policy management, and patch compliance.Proficiency in hardware/software inventory management and license tracking.Hands-on knowledge of Wi-Fi network management (APs, controllers, SSIDs, security).Experience with conference room technology (AV setups, video conferencing platforms).Strong with Windows 10/11, macOS, and business SaaS platforms (Office 365, Slack, Zoom, Teams).Excellent troubleshooting and communication skills. Preferred skills and qualifications:- Bachelor’s degree (or equivalent) in computer science.- Certification is a plus: CompTIA, Google, CCNA, ITIL.OptionMetrics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, OptionMetrics will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination . If you need a reasonable accommodation for any part of the employment process, please contact us by email and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Job Overview We are currently seeking a full time Level I/II MAC and PC Support Engineer with a 1+ years of extensive hands on experience with the following: iMac and Macbook repairs, also all OSX operating systems. Support all MAC and Windows environments on site. Responsibilities • Provide phone support and remote remediation for workstation issues, • Troubleshooting and resolving customer system problems across a broad range of technologies, • Provide remote installations of new software and upgrades, • Provide remote installation of service Packs and security updates, • Provide onsite support and installations to clients when necessary, • Knowledge of MAC and Windows operating systems and desktop applications, • Experience with installing, configuring, and administering a broad range of technologies, • Excellent written and verbal communication skills, • Knowledge of Cisco Phone Systems a plus Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today! Benefits Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere. Powered by JazzHR djx7IB0qxP

Job Description ABOUT NORTHSIDE CENTER Northside Center for Child Development serves over 4,000 children annually through high-quality, outcomes-driven behavioral health, early childhood, and enrichment services. With over $30 million in annual funding, the organization provides children and their families with the support they need to overcome adversity, thrive, and pursue their dreams. Northside has been a staple of the Harlem community since its founding in 1946 and a pioneer at the intersection of education and behavioral health for Black and Latino children. Several of its programs were the first in Harlem and established the standard of care for many social service agencies. Northside’s founders, Doctors Kenneth, and Mamie Clark were psychologists whose breakthrough Black/White Doll Study was used as evidence in Brown v. Board of Education, which declared public school segregation unconstitutional. The philosophy behind this landmark decision, now on its 70th anniversary, continues to inspire Northside to create and drive innovative programs that focus on the strengths of families and the importance of children’s self-esteem. For more information on Northside Center for Child Development, please visit . ABOUT THE ROLE We are seeking a proactive and customer-focused Helpdesk Engineer to join our IT support team. This role will focus on providing Tier 1 and Tier 2 support for desktop configurations, Office 365 platform services, and Windows environments. You’ll be the first point of contact for users needing assistance, ensuring timely resolution of issues and maintaining a high standard of service delivery. PRINCIPLE DUTIES AND RESPONSIBILITIES • Provide technical support to end-users via phone, email, chat, and in-person for hardware, software, and network-related issues, • Configure, deploy, and troubleshoot Windows desktops and laptops (Windows 10/11)., • Manage and support Office 365 applications, including Outlook, Teams, SharePoint, and OneDrive., • Install, configure, and update desktop software, operating systems, and patches as needed., • Set up and manage user accounts, permissions, and group memberships via Active Directory and Office 365 Admin Center., • Maintain inventory of IT hardware and software assets., • Assist with user onboarding/offboarding, ensuring proper equipment setup and access provisioning., • Escalate unresolved issues to appropriate technical teams and coordinate follow-ups., • Create and maintain detailed documentation for procedures, known issues, and troubleshooting steps., • Support and troubleshoot mobile device access to corporate resources (iOS/Android)., • 2–4 years of experience in a Helpdesk, Service Desk, or Desktop Support role., • Strong hands-on experience with Windows OS (Windows 10, Windows 11) configuration and troubleshooting., • Proficient in supporting Office 365 suite applications and services., • Basic understanding of Active Directory, Exchange Online, and cloud authentication (Azure AD is a plus)., • Familiarity with common hardware platforms (laptops, desktops, mobile devices, printers)., • Excellent problem-solving skills with a focus on root-cause analysis., • Strong verbal and written communication skills; ability to explain technical information to non-technical users., • Customer service mindset with an emphasis on patience, professionalism, and follow-through., • Preferred:, • Experience using helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk)., • Basic knowledge of ITIL processes., • Exposure to remote support tools (e.g., Remote Desktop, Microsoft Endpoint Manager)., • Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or MD-102 (Endpoint Administrator Associate) are a plus.

Job DescriptionCompany Description Job Description Job title: Desktop Support Engineer – Part time Experience: 7-10 years Work Arrangement: Remote Job summary: We are seeking a skilled Desktop Support Engineer with 7-10 years of experience to join our team. The ideal candidate will provide proactive technical support for desktop systems, with a primary focus on deploying laptops for new users and ensuring timely resolution of IT issues. Strong experience with Microsoft Azure is critical for managing and supporting cloud-integrated desktop environments. Key Responsibilities: • Deploy, configure, and set up laptops for new users, ensuring seamless onboarding., • Troubleshoot and resolve hardware, software, and network issues for desktops and laptops., • Install, configure, and maintain operating systems, software applications, and updates., • Provide 24/7 on-call support to address and resolve technical issues promptly., • Manage IT inventory, including hardware and software assets., • Collaborate with global teams to support IT infrastructure during night shift hours., • Administer and troubleshoot Azure-based desktop virtualization, Azure Virtual Desktop, and related cloud services., • Configure and support Azure AD for user authentication and device management., • Monitor and optimize Azure-based desktop environments for performance and security., • Document technical issues, resolutions, and processes for future reference., • Ensure compliance with organizational IT policies and security standards., • Perform system upgrades, patches, and preventive maintenance., • Support remote desktop tools, VPNs, Azure Virtual Desktop, and enterprise applications., • Escalate complex issues to higher-level support teams when necessary. Required Skills and Qualifications: • 7-10 years of hands-on experience in desktop support or similar IT roles., • Proven expertise in laptop deployment and user onboarding processes., • Strong experience with Microsoft Azure, including Azure Virtual Desktop, Azure AD, and cloud-based desktop management., • Proficiency in Windows and/or macOS environments, including troubleshooting and configuration., • Strong knowledge of hardware components, peripherals, and networking fundamentals., • Experience with ticketing systems (e.g., ServiceNow, Jira) and ITIL processes., • Familiarity with Active Directory, Office 365, and remote desktop tools., • Excellent problem-solving skills and ability to work under pressure., • Strong communication skills to interact with end-users and cross-functional teams. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. HomeBase provides case management and essential services to at-risk individuals and families to prevent homelessness. Individuals and families receive services that will help overcome problems with public benefits, housing, education, health care and other issues that could impede their ability to maintain stable households. Position: Case Manager Reports To: Program Supervisor Location: 2244 Church Ave, Brooklyn, NY 11226 What The Case Manager Does: • Prescreen clients for eligibility and schedule intake appointments., • Review all documentation establishing clients' eligibility, conduct initial intake or assessment of clients and clients' families, and conduct periodic reassessments., • Input client data and client progress information into automated database., • Review and complete all CAMBA intake forms with the client., • Refer clients to appropriate services based on their needs., • Answer incoming calls and check voicemails daily on both desktop and work cell phones, responding to messages within 48 hours, and ensure emails are read and replied to within 48 hours., • Report to work daily with fully charged provided cell phone for multifactor authentication., • Conduct home visits and inspections for any open HomeBase case; not limited to assigned cases only. Evaluate living conditions and/or conduct inspections as per DHS/DSS/HRA standards., • Create and maintain client files, both hard copy and electronic., • Develop service plans with the clients tailored to their needs and provide ongoing follow-up to support them in achieving their goals by monitoring clients' progress (dates achieved) via regularly scheduled telephone contact and/or face-to-face home and office visits. Document client progress via detailed progress notes., • Evaluate and recommend closing of cases in which clients: (a) have achieved stability, (b) have not demonstrated a willingness to participate (lost-to-service), or (c) have reached the allotted time of services 120 EAF/90 ESG without recertification or has become ineligible for services (e.g. exceed income guidelines)., • Meet daily, weekly, and monthly goals and tasks as assigned and in accordance with the funder guidelines., • Complete and submit subsidy applications and requests for financial assistance., • Provide all required information for weekly, monthly, quarterly, and annual reports., • Act as client liaison/client advocate with outside organizations regarding matters such as education, healthcare, housing, legal issues, etc., • Assist clients in completing applications for benefits and entitlements, and process applications on clients' behalf (e.g., Access HRA, Housing Connect, DRIE, SCRIE)., • Escort clients to appointments (e.g., social services, healthcare, etc.) as needed., • Other duties as assigned. Minimum Education/Experience Required: • Bachelor's degree (e. g., B.A., B.S.W.) and two years of relevant experience, or • Proficiency in Microsoft Office (Excel, Word, Outlook), • Excellent writing skills, with the ability to draft assessments, service plans, progress notes, weekly reports, and general client-related correspondence., • Excellent communication skills, with the ability to effectively present information and respond to questions from supervisors, clients, funders, other organizations, and the general public., • Ability to apply basic mathematical concepts, such as fractions, decimals and percentages, to practical situations., • Strong problem-solving skills, with the ability to define problems, collect data, establish facts, and draw valid conclusions., • Willingness to learn and adapt. Compensation: $48,410.00 - $52,530.00 annually When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization. Status: Full-time (35 hours per week) Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays. CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation. 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Job DescriptionDesktop/Workstation Design EngineerEmployment Type: Full-Time, ExperiencedDepartment: Information Technology CGS is seeking an experienced Desktop/Workstation Design Engineer to participate in architecture discussions, system reviews, design planning, and technology roadmap planning for current and future desktop integration efforts. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Acts as the Subject Matter Expert for the development and implementation of the Desktop Operating System (OS) Images. - The candidate engineers’ robust solutions for large-scale deployment of software using OS deployment technologies such as Microsoft Endpoint Configuration Manager (MECM) and the Microsoft Deployment Toolkit (MDT). - Develops tests and implements software distribution packages, to include updates to software applications to be applied to desktops, laptops, tablets, and servers used within the enterprise. - Provides information and recommendations to meet various user-based software requirements. - Strong familiarity with scripting languages such as Powershell and VB script. - Implements server OS deployment methodologies to include automated server build processes. - Provides support for an OS patching infrastructure such as HCL BigFix or Windows Update/MECM that applies mandatory security updates to enterprise systems. - Analyzes, evaluates, and recommends desktop, laptop, tablet, and server hardware. - Performs security related tasks which include, documentation, vulnerability scan review, assessment support, patch management, and auditing as required. Qualifications:- The ideal candidate for this position will possess experience with integrating and upgrading desktops and laptops from the Windows 7 operating system to Windows 10 operating system, upgrading Microsoft and 3rd party applications, and have experience with litigating software such as Ipro and Concordance. - The ability to work independently with only minor guidance is a must. Our team is engineering a Windows 10 image on an Intel based system which will be integrated with Microsoft Exchange 2013, Microsoft Office 2013, and various 3rd party applications. · Windows OS engineering experience· Understanding of the application of security controls on the image· Microsoft Office engineering experience· Integrating anti-virus applications in an image· VPN/Remote access (Cisco Secure Access with RSA a plus)· Windows Scripting experience· Good writing skills Ideally, you will also have:- VB and/or VBA coding experience a plus· VDI/Citrix experience· SMS/SCCM experience a plus· Understanding of PKI· VMWare experience· Litigating software such as Ipro and Concordance Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJob Overview We are currently seeking a full time Level I/II Desktop Support Engineer with 2-3 years of extensive hands-on experience with the following: PC, Mac and Printer break/fix. Responsibilities • Provide phone support and on-site remediation for workstation issues, • Troubleshooting and resolving customer system problems across a broad range of technologies, • Provide onsite installations of new software and upgrades, • Provide installation of service Packs and security updates, • Provide onsite support and installations to clients, • Provide Desktop support including analyzing and resolving end-user issues, • Provide printer troubleshooting Skills & Experience, • Knowledge of MAC and Windows operating systems and desktop applications, • Experience with installing, configuring, and administering a broad range of technologies, • Reliable, who can work with little to no supervision, • Excellent written and verbal communication skills, • Knowledge of Cisco Phone Systems a plus Powered by JazzHR OLUSueZj8n

Job Description The position of Tech Bar Technician – End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at a tech bar corporate location. This position requires a high degree of white-glove, customer interaction. The candidate works on assignments of a diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution. Essential duties for the position include, but are not limited to the following: • Provide onsite support or dispatch of support specialists as necessary to provide Authorized Users with operational and technical support and to meet specified Service Levels., • Tech Express Desk: Walk-up technical support for laptop users in key markets with high concentrations of offices / employees, • Coordinate its activities with the Service Desk and provide Level 2 Support to the Service Desk and/or Authorized Users as necessary., • Resolve Incidents and Problems associated with EUC Equipment like Desktops, Laptops & Mobile devices at the techbar, • Coordinate efforts with Third-Party service and maintenance providers as necessary to keep EUC Equipment in good working order by raising tickets with Vendors and following up., • Perform troubleshooting to effectively identify potential Incidents or Problems and attempt to eliminate them before they occur at the techbar., • Identify the scope of an Incident or a Problem and provide operational and technical assistance to remedy the Incident or Problem at the techbar., • When Authorized Users are connected (or attempting to connect) to the Client’s network, coordinate activities at the Techbar only to fulfill the following responsibilities:, • Assist with access to LAN, print, and file services., • Assist with connection to Client’s WAN. Experience: • Requires 3+ years of related work experience, • Sound knowledge of imaging tools (Ghost, MDT), • Sound knowledge of data backup and recovery tools (USMT), • Installing, upgrading, and migrating to Windows 7/10, • Deploying Windows10 in large enterprises, • Configuring hardware and applications, • Configuring network connectivity, • Configuring access to resources, • Configuring mobile computing, • Monitoring and maintaining systems that run Windows 7/10

Job DescriptionJob Title: Desktop Support Technician (Lvl 2) Location-Type: Onsite 5 days/week in Buffalo NY Start Date Is: ASAP Duration: 6-month contract Compensation Range: $34-$40/hr on W2 Job Description: We are seeking a skilled IT Desktop Support Technician to join our client's Level-2 support team. The ideal candidate will have experience in both MAC and PC environments, supporting applications such as Office365, Adobe Creative Cloud, SCCM, JAMF, and more. This role will involve providing timely hardware/software support, managing asset inventories, and supporting AI integrations. You'll work with a dynamic team to deliver excellent IT support while meeting SLAs and project targets. Day-to-Day Responsibilities: • Provide customer-focused IT support for both MAC and PC users, addressing hardware, software, and connectivity issues., • Troubleshoot and resolve issues related to Office365 applications (Outlook, Word, Excel, Teams, etc.) and Adobe Creative Cloud applications., • Support the deployment and management of software using SCCM and JAMF., • Manage and maintain hardware and software inventory using ITAM tools and ensure accuracy., • Provide support for AI tools and integrations within office products., • Assist with mobile device configuration and troubleshooting (Android/iPhone)., • Ensure timely resolution of service requests and incidents, meeting SLA targets., • Document technical procedures, troubleshooting steps, and system configurations., • Collaborate with other IT teams to ensure effective issue resolution and support., • 5 years of IT experience, preferably in desktop support., • Strong experience supporting both MAC and PC environments., • Expertise in Office365, including applications such as Outlook, Word, Excel, and Teams., • Experience with Adobe Creative Cloud applications., • Familiarity with SCCM, JAMF, and software deployment processes., • Inventory management experience using ITAM tools (e.g., PowerBI, JAMF, SCCM)., • Proven ability to troubleshoot hardware, software, and network issues., • Experience supporting AI integrations in office tools., • Strong analytical and problem-solving skills., • Bachelor's degree in a technical discipline or equivalent experience., • Experience with Azure AD and On-Prem AD administration., • Knowledge of anti-virus and malware protection solutions., • Familiarity with email client configuration (e.g., Microsoft Outlook)., • Ability to configure and deploy mobile devices., • Experience working in a large, complex organization., • Leadership or project management experience., • Willingness to travel when necessary.

Job Description Job Role – Desktop Support Technician Job Summary Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 2-3 years’ experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor’s Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA’s. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support.

Job DescriptionSalary: $40,000 - $60,000 Premier Managed IT Service Company that delivers IT products and services to small businesses in the United States is looking to add an experienced, on-site Help Desk Engineer in New York for one of our clients. This position will provide growth opportunities to other senior technical client-facing roles of our firm and requires a proactive, hard-working individual with a can-do attitude and the ability to wear multiple hats in a fast-paced environment. We are looking for the best and brightest to join our growing team. We demand people who: • Care about our clients, • Are passionate about what they do, • Are team players, and willing to help other team members, • Believe in doing things right the first time, • Are dedicated to continual improvement, • Embody positivity Everyday Duties • Respond to incoming calls and e-mails regarding information technology problems, using help desk software., • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications, • Perform basic network administration tasks, such as setting up new user accounts and granting access to network resources., • Communicate with third-party support and PC equipment vendors., • Identify and learn appropriate software and hardware used and supported by the organization., • Provide superior service and customer support, • Diagnose and perform on-site installations, repairs, maintenance, and tasks Qualifications • Previous help desk experience, • Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills, • Highly self-motivated and directed, • Ability to effectively prioritize and execute tasks, • Experience with Windows desktop and server operating systems, including Windows 2016-2022 and Windows 10 - Windows 11, • Experience with Mac OS X Configuration and troubleshooting, • Knowledge of Microsoft Active Directory, • Knowledge of computer hardware, • Good understanding of the organization's goals and objectives, • Experience working in a team-oriented, collaborative environment, • Ability to absorb and retain information quickly, • Ability to present ideas in user-friendly language, • Proven analytical and problem-solving abilities, • Customer service orientation, • Ability to conduct research into a wide range of computing issues as required Education Requirements: Bachelor's degree Preferred Certification Requirements: • A +, • Network +, • Microsoft certifications a plus Job Type: Full-time/ On-Site Salary + Benefits: • $40,000.00 - 60,000.00 /year Some of Our Benefits include • Paid Time Off (PTO), • Access to 401K with match, • Subsidized individual & family health, dental, and vision insurance plans, • Ongoing company-funded professional development & education allowances, • Much more! Must Complete the company Assessment to be considered for hire: #ZR

Job Description Overview We are seeking a versatile Field Services Technician who combines Tier 1/2 IT support skills with strong hands-on experience in structured cabling and onsite technology installations. This role involves a mix of technical troubleshooting, physical installation work, and customer-facing service across New York City and the greater NYC metropolitan area. Key Responsibilities • Perform cable runs (Cat6, coax, snake cable) including punch-downs, keystone terminations, patch panels, toning, and labeling., • Terminate and test Cat6 cabling; fiber termination experience is a strong plus., • Install, configure, and troubleshoot network equipment including switches, routers, firewalls, and wireless access points., • Handle onsite hardware tasks such as device setup, office reconfigurations, and equipment relocations., • Mount and install office and AV equipment (TVs, cameras, speakers, etc.)., • Provide support for copier/printer installation and troubleshooting., • Deliver desktop and end-user support including hardware issues, printer/copier setup, and basic Microsoft 365 troubleshooting., • 2+ years of experience in a Managed Service Provider (MSP) or field services role., • Proven ability in structured cabling installation, termination, and troubleshooting., • Familiarity with network equipment installation and configuration., • Strong troubleshooting skills for desktop hardware, networking, and peripherals., • Basic Microsoft 365 administration ability (account setup, password resets, Outlook issues)., • Excellent communication skills with a customer-first mindset., • Ability to work independently, follow instructions, and maintain high attention to detail., • Physically capable of lifting 50+ pounds, working on ladders, and performing manual installation work., • Ability to travel throughout New York City and the greater NYC metropolitan area for onsite assignments., • Fiber termination experience., • Relevant certifications (CompTIA A+, Network+, BICSI, OSHA)., • Competitive salary and benefits package., • Opportunities for professional growth and development, including 100% training and certification reimbursement.Company DescriptionAt Aspiris, we transcend the conventional IT Managed Service Provider business model to become our customer’s trusted technology partner. As a leading IT Solutions provider, we are dedicated to simplifying IT complexity and leveraging technology innovation to transform businesses and their operations. Our expertise spans service, consulting, implementation, design, and strategy, ensuring that we deliver best-in-class solutions tailored to meet our customers’ unique enterprise needs. Aspiris was born out of a desire to redefine the customer experience in industry. While we stay at the forefront of technology advancements, our true success lies in the relationships we build—with our clients and associates being our utmost priority. We are not just here for those seeking more; we are here to exceed expectations and forge genuine partnerships that support our customers’ culture.At Aspiris, we transcend the conventional IT Managed Service Provider business model to become our customer’s trusted technology partner. As a leading IT Solutions provider, we are dedicated to simplifying IT complexity and leveraging technology innovation to transform businesses and their operations. Our expertise spans service, consulting, implementation, design, and strategy, ensuring that we deliver best-in-class solutions tailored to meet our customers’ unique enterprise needs. Aspiris was born out of a desire to redefine the customer experience in industry. While we stay at the forefront of technology advancements, our true success lies in the relationships we build—with our clients and associates being our utmost priority. We are not just here for those seeking more; we are here to exceed expectations and forge genuine partnerships that support our customers’ culture.

Job Description Are you looking for a position where you can grow technically and professionally? Do you like learning new technologies and helping people resolve computer problems? We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite support team. As part of the team, you will be exposed to a wide variety of cutting-edge technologies, in a fast-paced and fun environment. Position Role • Provide technical support for end-user desktop, • Active Directory Administration including account management, maintenance, • Microsoft 365 advanced administration including E-mail, SharePoint, and Teams, • Provide support for level 1 and 2 ticket escalations, • Provide support for client projects such as Microsoft 365 migrations, VPN rollouts, etc., • Minimum of 3 years of Active Directory, and Microsoft 365 administration, • Strong problem-solving and technical troubleshooting skills, • Superior communication and customer service skills, • Thorough knowledge of Microsoft 365, MS Office Suite, and Windows 10/11, • Mac experience is a plus, • Competitive salary, • Healthcare and dental benefits, • 401K Plan with company match, • Technical training and certification support, • Peer recognition program, • Technical Certification Training and Certification Exam Re-Imbursement, • Great team and work atmosphere

Job DescriptionONLY CONSIDERING CANDIDATES WITH 5+ YEARS OF EXPERIENCE WHO RESIDE WITHIN A COMMUTABLE DISTANCE TO BROOKLYN, NY- NOT OPEN TO RELOCATION “Join GD Resources for dynamic opportunities in business management and IT, where innovation meets excellence.” About the Company: GD Resources is a Veteran Women-Owned Business Management and Information Technology company committed to excellence. GD Resources provides dynamic opportunities for veterans and professionals alike to contribute to innovative projects and drive success in a collaborative and supportive environment. Join us to make a difference, advance your career, and grow with a company that values integrity, diversity, and continuous improvement. Job Title: Senior IT Specialist Task Order: HBITS-07-14370 Agency: State of New York – Office of Addiction Services and Supports Location: Hybrid – Brooklyn, NY Duration: 30 Months Rate: Depends on experience Position Overview This HBITS role supports the ongoing operation of personal computing devices, applications, and network resources in the OASAS location; ensuring the standardized, efficient, and reliable operation of the office’s PCs, network, file and print services, and video teleconferencing environment. This role provides hands-on and remote (as necessary) technical assistance to end-users in response to agency ITSM incidents and requests. Support may entail resolving and/or escalating general day-to-day trouble tickets, as well as providing teleconference/video conference support to agency staff. Qualifications • IT Specialist: Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures, or business applications and products that run on those platforms – beyond that of a Programmer., • Senior (5–7 years): Candidate is able to work independently, without assistance, and provides guidance to others. May have an advanced education., • 6.5 years of technical experience in end-user desktop troubleshooting and support., • 6.5 years of technical experience with office-wide PC, laptop, network, and printer/peripheral troubleshooting and support activity., • 6 years of experience with ticket management software and related procedures (e.g., ITSM ServiceNow)., • 6 years of experience supporting, troubleshooting, and operating video-teleconference equipment., • 6 years of experience with the Microsoft Suite of products as well as Desktop Operating Systems., • 4 years of experience working as a support manager in an IT environment with responsibility for self-managing and supporting all aspects of IT within a setting supporting 75+ staff., • 4 years of experience in understanding and compliance with confidentiality related to sensitive data (e.g., HIPAA/HITECH Law, Pub 1075)., • 4 years of experience in a customer service–related support position providing direct, in-person technical support to Executive-level clients/customers and administrators., • 4 years of experience managing and prioritizing support calls., • Monitor and oversee the local technical environment to ensure proper functioning (e.g., ensure network infrastructure, video conference, and other local systems are operational)., • Work with client agency to ensure timely incident reporting and service request entry through ITSM ServiceNow., • Understand the ITS organization in order to work effectively with ITS Dedicated Support Team, Workplace Services, and Enterprise Operations teams to ensure timely resolution and appropriate escalation., • Support end-user desktop environment and ensure automated updates of PCs and laptops via central operations occur., • Triage and resolve user access issues., • Provide direction to agency for submitting tickets, requesting training, and locating resources offered by ITS., • Ensure familiarity and proficiency in technical support of video conferencing equipment; reach out to ITS colleagues and/or vendor support (when available) for assistance., • Proven ability to work independently and manage multiple technical priorities in a fast-paced environment., • Strong interpersonal and communication skills, especially in supporting executive or administrative users., • Excellent troubleshooting and problem-solving abilities with a customer-focused mindset., • Knowledge of ITSM workflows, ticket escalation, and documentation best practices., • Understanding of information security and compliance standards such as HIPAA/HITECH.Work Environment, • Hybrid schedule with both on-site and remote support duties., • Collaboration with internal IT teams and external vendors for incident resolution and project coordination., • Résumé, • Copy of candidate identification (driver’s license, passport, visa if applicable), • Degree/certifications (if applicable), • Three professional references, • Completed Form 2 GDR is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to equal opportunity in all aspects of employment, including hiring, promotion, compensation, and benefits. Powered by JazzHR vPx1z4HXet

Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Duties: Responsible for delivering, setting up, configuring and troubleshooting end-user desktops & laptop computer hardware, software, printers and BYOD devices as needed. Provide day-to-day technical support to end-users via phone, remote access and desk-side support. End user helpdesk support to address all technical issues. Assists end-users with basic computing and telecommunication issues and questions. Ensure all problem tickets are closed within their established guidelines. Perform special projects and miscellaneous duties as requested and as time permits. Traveling to external sites Requirements & Minimum Qualifications: Experience using some type of Remote Desktop Support Tool. Ability to manage time effectively and complete required projects on time. Strong multi-tasking skills, attention to detail. Associates Degree in a related technical discipline, or the equivalent combination of education and technical certifications, training and/or work experience. Understanding of VPNs and Wi-Fi profiles is a plus. Experience with Telecom/VOIP and MS windows image deployment is a plus.

Job Description Job Description Incident Tech Overview “Incident Technician” is a tier 2 support role that receives escalations from the global service desk. An Incident Technician primarily troubleshoots and diagnoses software issues for internally developed, 3rd party, and market data applications, including firmware or OS drivers that enable desktop hardware functionality. They will also perform troubleshooting on desktop hardware and mobile devices. Additionally, Incident Technicians are a vital part of the Incident management workflow and proactively identify and communicate trends and significant problems cross-functionally. Incident Technicians are also responsible for contributing to the creation and maintenance of knowledge base articles that serve as a valuable resource for training the global service desk agents, enabling them to troubleshoot problems and resolve issues independently. All IT Incidents and Service Requests must be recorded and managed in the global ticketing system and executed in compliance with the PPM. Key Responsibilities • Software installation., • Troubleshoot, repair, and maintain software applications & infrastructure., • Escalation from helpdesk for application support including inhouse, 3rd party applications and market data applications., • Provide support for operating system drivers, software and firmware., • Provide support to users for home connection and work from home set up – Morgan Stanley laptop or personal laptop + virtual machine., • Ensure that Morgan Stanley policies and procedures are followed, communicated, and adhered to., • Create and maintain support documentation., • Interacting with other support groups (local and global) within the firm across multiple platforms., • Record and manage all Incidents and requests in ticket-tracking system., • Proactively inform management of trends, significant problems and expected delays., • On-call – Participate in rotating schedule providing afterhours and weekend support., • Take initiative to stay current on technology and participate in training programs., • Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Skype, Symphony, Jive, etc Coverage We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces. In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.\r\nOur management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.\r\n\r\nWe bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.\r\n\r\nIn today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.

Job Description Desktop/Networking Technician (Metro NYC and Long Island) compensation: $65K-$75K depending on experience employment type: full-time MSP serving metro-area seeks full-time Network/Server/Desktop Technicians to provide remote & onsite support from our Brooklyn office, for a wide variety of clients and systems. Candidates must have experience working effectively with clients, have excellent troubleshooting and communication skills. The position will be exposed to many different environments/systems, providing ample opportunities for growth and experience. Email resume to with salary history, references and salary requirements. Positions include generous sick/annual benefits, and salary commensurate with experience. Hiring firm is an equal opportunity employer. Typical tasks include: • Installing and maintaining Windows servers, Windows/MAC computers, and Network/Internet infrastructure, • Installing and maintaining software applications (MSOffice, QB...), Office365 Email, server/desktop security tools, • Installing and maintaining SonicWALL Firewalls, VPN connections, managed switches/routers, • Must be organized, attentive, able to communicate clearly and effectively, have excellent troubleshooting skills and experience with a broad range of systems and products., • Must have a valid drivers license and be able to bring an automobile daily to use for local travel to client sites -- expenses reimbursed., • Must have at least three years paid experience providing similar services., • Microsoft MCSA/MCSE certifications or equivalent, • Experience managing Veritas Backup Exec, Carbonite and Acronis backup applications, • Experience installing/configuring SonicWALL firewalls/routers, • Experience installing/configuring Eset NOD32 and Malwarebytes/Threatdown security products, • Experience installing/configuring HP Proliant Servers, MAC computers, • Experience installing/configuring QuickBooks multi-user desktop, • Experience installing/crimping/terminating/testing CAT 6 network cabling Company DescriptionNYC based MSP servicing metro area small business firms since 1980.NYC based MSP servicing metro area small business firms since 1980.

Job Description Are you seeking a challenging position that provides for personal and professional growth? Do you want to work with mutually supportive colleagues in love with technology and solutions that help organizations succeed? Are you gratified when clients appreciate your work? Do challenges energize you. Do you want to keep learning and not sit on a help desk working remotely all day? Then you are our candidate. We are seeking an experienced field Technology Support Technician to join our team! You will implement and support a diverse range of network solutions from on premises, hybrid, and cloud-based solutions for our clients as a member of a mutually supportive team. We are a Microsoft focused shop with primary commitment to MS365, Azure, and Windows Virtual Desktop. We are especially focused on security with SSO, PIM and conditional access methodologies a must. BUT we also work with clients that use Apple Macs and work with Gsuite and need a strong centralized management partner. You will resolve issues in a methodical way using the best online tools and documentation systems. You will have the full support of a committed and diverse team of I.T. professionals. You must be experienced, knowledgable about Entra and on line SharePoint. We will provide you every opportunity to learn, grow, and move up as our organization continues to grow. We have an amazing staff retention over 8 years. We are hiring for the long term. Responsibilities: • Provide end user technical assistance with computer hardware and software, • Assist in designing new solutions for client organizations with video, streaming, and ingenuity, • Administer AD and AAD domains for organization clients with deep knowledge of Security using EPR, MDR, EPP and SIEM technology., • Experience configuring Microsoft Azure Conditional Access, Privileged Identity Management. SharePoint security/ permissions configurations, and Intune., • We do support Mac and Gsuite clients with a commitment to Addigy remote management tools., • Resolve issues for clients via phone, in person, or remote help desk., • Recommend hardware and software improvements., • Utilize cloud ticket and document systems to track and manage proactively customer issues and resolutions., • have excellent documentation skill: writing, formatting, logic., • Capable of producing detailed Scopes of Work for projects such as migration of Ad to AAD, migration of shares, et al., • Previous experience in IT, customer service, or other related fields., • Must be totally committed to the job and fulfilling customer needs, • MUST be an aggressive Self-Learner, • Must be a TEAM player with ability to receive feedback (criticism) and debriefing commitments., • Knowledge of Active Directory, Azure Active Directory and Microsoft Security, • A VERY strong ability to relate to end users on a one-to-one basis., • Hands on experience with Microsoft M365, Azure virtualization,, • Knowledge of routing valuable, especially VPN with SonicWALL Firewall routers, • Knowledge and keen interest in Cyber security, • Ability to build rapport with clients., • Strong troubleshooting and critical thinking skills. Writing documentation a must., • Strong ability to research solutions from the Internet on demand., • Positive and professional demeanor, • College Degree or equivalanet required., • Excellent written and oral (English) communication skills Powered by JazzHR OZq9jbKLuC

Job Description The Brennan Center for Justice at NYU School of Law is a nonpartisan law and policy institute that seeks to improve the systems of democracy and justice in the United States. We work to hold our political institutions and laws accountable to the twin American ideals of democracy and equal justice for all. The Brennan Center’s work ranges from voting rights to campaign finance reform, from ending mass incarceration to preserving Constitutional protections in national security policies. Part think-tank, part advocacy group, part cutting edge communications hub, we start with rigorous research. We craft innovative policies. And we fight for them – in Congress and the states, in the courts, and in the court of public opinion. The Brennan Center seeks an intern to assist our IT Director in providing help desk support to our staff in New York and DC. This is an exciting opportunity for an energetic student to launch a career in Information Technology. Note: This internship is in-person at our New York office. Responsibilities: * Provide desktop and telephone support to all Brennan Center employees. * Properly document all calls and problem resolutions. * Provide user-level software support, including but not limited to, MS Office (e.g., Word, Excel, Outlook, PowerPoint, and Access), Adobe Acrobat, Office 365, and Sage fundraising database) * Upgrade, repair and replace computers and printers as needed. Experience/Skills/Requirements: * Technician Level 1 * Strong communication skills, problem-solving ability and detail-orientation. * At least a beginner’s knowledge of hardware and software installation. * MS Office (desktop and cloud based) skills * Familiarity with standard desktop concepts, including TCP/IP settings and troubleshooting network connectivity issues. * Excellent listening and verbal skills. * Familiar with major smartphone and tablets models and OS * A basic understanding of various mobile device platforms and Macintosh. We are committed to considering a wide range of candidates, including those with diverse experiences and backgrounds. If you're uncertain about meeting 100% of our qualifications, we encourage you to apply anyway. Therefore, please consider submitting your application. In your cover letter, please share your interest in the position and what you hope to contribute to the role. This internship is only open to current undergraduate students. Hours: Monday – Friday (9:00am – 5:00pm EST) Pay: $17.95 per hour Duration: June – August 2026 (10 weeks) Application Deadline: January 2, 2026 Note: The Brennan Center will follow the rules of your school regarding internships. Therefore, if a school doesn’t allow you to do a paid internship for some reason (i.e., receiving credit, etc.), then your internship will not be paid. In addition, if you are participating in a formal school internship program that allows you to work more than our stated hours, we will make a determination based on our needs and further assessment of your school’s program. To Apply: Please visit >>LINK HERE<< and upload (preferably in pdf) your (1) resume, (2) cover letter and (3) a list of contact details for three supervisor references. In your cover letter, please specify why you are interested in the role. Applications will be reviewed on a rolling basis. We encourage interested students to apply early, as the positions will be filled once qualified candidates are found. No phone calls, please. If you have difficulty with the online system, you may send your application by e-mail to: with “IT NY Summer Internship” in the subject line, after registering in the online system. Applying through our website is strongly preferred. The Brennan Center for Justice is committed to a workplace based on equal opportunity and a strong belief in the increased effectiveness that comes from a diverse workforce. Employment decisions are made without regard to race, ethnicity, gender identity, socioeconomic identity, sexual orientation, national origin, previous incarceration, disability, military veteran/status, or any other basis prohibited by applicable law. To this end, we welcome all qualified applicants to apply. Powered by JazzHR mTRZAfY8fA

Job Description Our client is an established, privately held, growing, New York-area government contractor. Our client’s focus is in providing Information Technology (IT) Services to city, state and federal government clients. We are currently seeking a skilled IT Cloud Specialist to work in a full-time onsite role on a large scale project at a client location in Manhattan, New York City / Newark, New Jersey. Reporting to the IT Project Manager, the IT Cloud Specialist is responsible for assisting in the design, implementation, management, and support of cloud computing networks utilizing Virtual Desktop Infrastructure (VDI), Azure Virtual Desktop (AVD) and Citrix technologies to ensure a smooth end-user experience, optimal performance, and strong security across the IT infrastructure. The ideal candidate will have relevant technical education / certifications, 5+ years of IT cloud computing experience and strong technical expertise in VDI, Citrix, and AVD. Experience in Construction or Building related organizations is highly desirable. Must be solution and customer-focused with effective communication skills, and demonstrated ability to meet user needs with IT cloud solutions. PRIMARY RESPONSIBILITIES INCLUDE: • Configure, implement, manage, maintain, troubleshoot and support IT cloud solutions within Microsoft Azure and Citrix Cloud., • Configure, install and update cloud software, manage user accounts and monitor networks and system performance., • Assist in designing, deploying, and managing VDI solutions such as Citrix XenDesktop / XenApp or Microsoft AVD., • Manage documentation, contribute to improvement efforts, and automate processes using scripting., • Oversee VDI image management, troubleshoot and resolve issues related to Citrix VDI and AVD, ensuring high availability and disaster recovery, monitoring performance, and collaborating with IT security teams to enforce security policies., • Work closely with Project Management, IT, Engineering and other stakeholders. Ensure that cloud solutions and systems perform properly and that all business requirements are successfully met., • Implement and support new client requirements and customizations., • Consistently engage with clients and stakeholders to maintain relationships and ensure high levels of satisfaction. CANDIDATE REQUIREMENTS INCLUDE: • Bachelor’s Degree in Computer Science, Information Technology, or closely related field. Relevant IT cloud certifications such as Microsoft Azure, AWS Cloud, Google Cloud, CompTIA Cloud+ or Certified Cloud Security Professional (CCSP). Other VDI-related certifications such as VMware VCP-DTM, Citrix CCA-V/CCP-V, or Microsoft AZ-140 a plus., • 5+ years of experience implementing, managing and supporting large scale IT Cloud networks and platforms., • Prior experience in Construction or Building-related organizations is highly desirable., • Experience managing VDI, including Citrix and/or Microsoft AVD. Hands-on experience with Citrix Virtual Apps and Desktops, Citrix ADC, and Citrix Cloud services. Proficiency in Windows Server administration, Active Directory, and networking concepts required. Proficient knowledge of the VDI stack and experience with scripting languages like PowerShell. Familiarity with monitoring tools for Citrix environments (Citrix Director)., • Experience with other virtualization technologies (VMware, Hyper-V), and knowledge of security best practices for virtualization and remote access., • Ability to work in a fast-paced environment and manage multiple tasks simultaneously., • Experience with Project Management principles and practices such as ITIL, Scrum, LEAN, Agile, or DevOps., • Effective problem-solving and relationship-management skills. Prior experience collaborating closely with users, clients, stakeholders and technology suppliers to resolve technical issues., • Excellent verbal, written and interpersonal communication skills with users, clients, team members, technical staff, and management. Able to interface, communicate and maintain effective relationships with team members and all levels of management on an ongoing basis and work as a trusted IT professional., • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for use in communication, analysis & tracking., • Key Competencies: Collaborative Work Style, Customer Service Focused, Problem-Solver, Professional, Resourceful, Results-Focused, Solutions Focused, Self-Motivated, Team-Player., • Must be able to pass a required background check and/or security clearance to work on government projects. TEAM RESPONSIBILITY: Serve as a key member of the client's IT team. Collaborate with internal team members, users, clients and vendor partners. Mentor team members. KEY RELATIONSHIPS / STAKEHOLDERS: • IT Project Manager, • Internal Team Members, Users, Clients and SME's, • Client and Technology Partners RELOCATION ELIGIBILITY: No relocation assistance provided. Local, qualified New York City metro area candidates will be given preference and priority. Qualified candidates willing to self-relocate to the New York City metro area will also be considered. COMPENSATION & BENEFITS INFORMATION: • Base Salary Range: $120,000 - $150,000, commensurate with experience and qualifications, • Benefits Include: Health & Dental Insurance, Paid Time Off, 401-K with match, FSA, Company Paid Training, etc. POSSIBLE COMPARABLE TITLES: • IT Cloud Engineer, • IT Cloud Architect, • IT Cloud Administrator, • IT Cloud Consultant, • DevOps EngineerCompany DescriptionTalent Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries. Visit us at: Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries.\r\n\r\nVisit us at:

Job Description This role is a full-time HYBRID position. Can also be located within a reasonable distance of one of our client's offices in the Eastern or Central times zones, with the expectation to be in the office 3 days/week. AEC Design Technology Solutions Support Team has the primary responsibility to install, configure, and maintain all AEC software used throughout the company. This role will assist to budget, advise and manage licensing for all supported titles. The IT AEC Support group is also responsible for configuring all AEC software on stand-alone computers and VMware desktop environment. Position responsibilities include, but not limited to: Required experience and skills include: • Regularly communicate with employees and clients from state, municipal and consulting agencies to determine project expectations, • Ensure all AEC software and licenses are up to date, • Communication with software vendors to address software support matters, • Minimum of 5 years’ experience in a similar role is required, as well as a Bachelor's degree in Technology or similar study, • Experience with software packaging and familiarity with SCCM is preferred, • License Mgt, • License Server Mgt, • Product Support, • Working with Product Vendors, • Experience Installing AEC Software, • Primary Focus is Autodesk Suite of applications

Job Description *Applicants MUST submit a cover letter with resume to be considered. *This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy. *Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation. BASIC FUNCTION: Provide end users with all hardware and software technical support in a timely and courteous manner. Must also be able to identify, research, and resolve computer problems. Strong troubleshooting skills a must. Should be able to communicate clearly (written & verbal); work well under pressure and capable of prioritizing assignments. WORK PERFORMED: • Assisting all staff via phone, email, and Helpdesk ticketing solution in a courteous and efficient manner., • Maintain helpdesk coverage; user follow-ups; and managing daily tickets assigned., • Maintain advance knowledge of ESD's standardized software applications to assist in problem resolution and needs assessment., • Support end-users with remote access on desktops/laptops and mobile devices across platforms., • Knowledgeable in VDI (Virtual Desktop Infrastructure), • Extensive experience with desktop hardware, software applications, operating systems, and networking connectivity (See Knowledge Required)., • Assist end-users in developing working knowledge of systems running on LAN., • Prepare SOPs and user instructions as needed., • Ability to train and conduct new-user orientations on both hardware and software as requested., • Point person for all mobile and wireless devices including set-up, deployment, and user support., • User support and setup of Click Share/laptops for Zoom/WebEx webinars and conferences., • Coordinate onboarding, offboarding, moves and changes with Administrative Services as needed., • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment; and liaise with third-party support and PC equipment vendors when necessary., • Perform tasks and functions as required by supervisor., • Perform other tasks and services needed by the end-user community, such as lifting, moving, boxing, and unboxing of equipment., • Occasional travel to the various ESD offices may be required. MINIMUM REQUIREMENTS: Minimum Requirements Education level required: HS Diploma or equivalent with 5 years relevant experience. Associates in Computer Science preferred. MCSE Desktop Infrastructure & Windows 10 Certification; and CompTIA A+ & Network Certification. Relevant experience required: Minimum 4+ years customer service experience, including phone support in a fast-paced environment. Strong verbal and written communication; excellent analytical and problem-solving skills; ability to work independently remotely; a team player; professional telephone etiquette and interpersonal skills are necessary; and strong work ethic and attention to detail. Knowledge required: Helpdesk Solution; O365; MS Windows 10+; Mac iOS; MS Office 2016+; Adobe Cloud Suite; Kofax PDF Software; iOS Mobile device Applications & firmware; Web-based video conferencing tools; VDI knowledge a plus. Also, all other ESD supported applications.

Job DescriptionDescription: NYC Healthcare Management Organization Now Hiring IT Desktop Engineer. 5 to 10 Year extensive experience as a Desktop Systems Engineer. Location: Midtown NYC. (On-site) Salary Range: $90,000.00 To 125,000.00 + Benefits Unrestricted Work Authorization Required JOB SUMMARY: The Desktop Engineer is a critical role that focuses on ensuring the smooth deployment, management, and support of desktop systems for the entire organization. You will utilize your expertise with Intune, SCCM and other tools for application packaging, deployments, imaging, and inventory control to enhance desktop environments. You will play a key role in supporting projects such as Unified Endpoint Management to transform the way desktop images are created, managed, and deployed across the organization. You will utilize your expertise in scripting and automating processes to aid our effort in achieving zero-touch image deployments and maintenance of desktop systems. Please note this role is based out of our Queens Health Center. DUTIES AND RESPONSIBILITIES: Collaborate with clients to understand their IT needs and challenges, providing expert advice and support for desktop environment management, troubleshooting, and optimization. Design, create, and manage application packages for deployment using ManageEngine, SCCM, Microsoft Intune, and other tools ensuring proper configuration and distribution across client environments. Develop, manage, and maintain desktop images for various operating systems and configurations. Efficiently deploy these images to both new and existing systems, adhering to client requirements, security, and best practices. Develop and maintain scripts and automation workflows to streamline and automate various aspects of desktop image creation, deployment, and management, with a focus on achieving zero-touch deployments. Assist in maintaining software and hardware inventory tracking systems, regularly updating databases to ensure accurate and current information. Oversee patch management processes, including the automated deployment and verification of updates. Generate detailed reports on patch status, compliance, and any encountered issues. Create and maintain thorough documentation for processes, configurations, and deployments, ensuring all procedures are clearly documented and accessible for future reference. Diagnose and resolve complex issues related to desktop environments, including hardware, software, and network problems. Contributes to team effort. Performs other duties as assigned. Requirements: EDUCATION AND EXPERIENCE: Bachelor’s degree in Engineering, Computer Science, Information Systems, a related area, or equivalent work experience. 5-10 years of extensive experience as a Desktop Systems Engineer or in a similar role, with a proven track record of supporting desktop infrastructure projects and initiatives 5-10 years of experience using SCCM for imaging and deployments 3+ years of experience using Intune for imaging and deployments Experience using Manage Engine Endpoint Central, Script Logic and or Desktop Authority is a plus Microsoft Endpoint Administrator certification is desired. Microsoft Modern Desktop Administrator certification is desired. ITIL V4 certification is desired. KNOWLEDGE, SKILLS, AND ABILITIES: Demonstrated experience in a desktop engineering role, with a strong background in managing and deploying desktop environments using Intune and SCCM. Proficiency in Microsoft Intune and SCCM for application management and deployment. Advanced proficiency in PowerShell scripting, Windows Management Instrumentation (WMI) Microsoft Deployment Toolkit (MDT), Active Directory, and Group Policies with demonstrated experience in developing automation solutions for desktop environments. Strong problem-solving skills, excellent communication abilities, and the capacity to work independently as well as collaboratively within a team. Strong understanding of desktop imaging technologies, deployment methodologies, and best practices, with hands-on experience in image creation, customization, and deployment processes. Ability to analyze complex technical issues, troubleshoot problems, and implement effective solutions in a timely manner. Strong communication and interpersonal skills, with the ability to collaborate effectively with team members, stakeholders, and vendors to achieve common goals and objectives. Attention to detail, ability to meet deadlines and prioritize deliverables for competing high-priority projects, and excellent time management skills. PHYSICAL DEMANDS: Occasional travel to Health Centers and other locations as needed. BENEFITS AND COMPENSATION: Medical, Dental, Vision, Pharmacy, and Mental health benefits at no cost to all benefits-eligible employees and their eligible dependents Paid Time Off (Vacation, Personal, Sick days, and 12 paid Holidays) 401(k) Plan with employer contribution Life Insurance Tuition Reimbursement Short Term and Long-Term Disability Benefits Legal Services Wellness Benefits

Job DescriptionApicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations. We are seeking an IT Support Engineer to work between our Manhattan and Jackson Heights locations. Position Summary: Working under APICHA IT, focused primarily on fielding requests from users to resolve simple and complex computer software and hardware problems, as well as traveling to all current and planned APICHA facilities and remote locations as needed. Provides services including answers to inquiries on how to set up and use specific software, technical printer support, word processing, e-mail, and operating system issues. Contacts software and hardware product support vendors to correct, replace or provide technical support and information. Provides 1st and 2nd level support for PCs, Printers, Local Area Network, applications and data communication devices for Providers and support staff. Records all support tickets in the designated tracking system. Maintains and responsible for IT Inventory, creates and manages user accounts for various systems used by APICHA. Builds out Desktop and Laptop PCs and distributes.be expected to learn basic data reporting and analysis (using tools such as SQL Manager, Excel). A working knowledge in this domain is expected to be developed. Qualifications: High school diploma with substantial computer software and hardware knowledge required. Bachelor's degree in Computer Science preferred; One year of paid full-time work. Three years of hands-on experience or A+ certified preferred; Prior Healthcare IT experience preferred; Working knowledge of security and privacy concepts required; Technologically savvy with working knowledge of operating systems and office software and hardware required; Excellent written and verbal communication skills in English required; Ability to resolve complex issues in a timely fashion, assessing the impact of interrelated systems independently, relying upon self-motivated professional development of skill set required; Ability to create electronic presentations, basic statistical graphics as necessary required; Ability to work in diverse cultural healthcare environment in professional manner required; Good attention to detail required; Ability to initiate and work independently and be a good team player required; Ability to lift and move up to 25 lbs on a regular basis and 50 lbs as needed required; Willing to work nights and/or weekends as needed required At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 12 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.

Job Description Description of Work: Looking for a tech-minded Help Desk Technician to be responsible for providing IT support, troubleshooting and identifying solutions. Primary responsibility will be to respond to service requests. Position will provide assistance for technical problems. This involves communications via email, service ticket or telephone. Position will be to troubleshoot and rectify computer and/or network problems. Position involves all aspects of computer systems configuration, set up and maintenance. This involves new hardware and software, as well as existing systems. Position is on-site at customer location and will primarily support 2nd and 3rd shifts. Candidate must be flexible to support other all shifts, as needed with ample notice. Positon will require heavy lifting of equipment on occasion, commensurate with job requirements. Qualifications: Associates degree preferred or technical Degree in Information Technology, Computer Science or related field. A minimum of 2+ years of work-related experience in the field of IT Support is preferred. Candidates with a technical school or apprenticeship program in related field of electrical or electronic support. Must have a minimum of 2 to 3 years of work experience. Candidate must be familiar with Microsoft Windows Server 2008 through 2016. Must demonstrate knowledge of and experience in configuring desktop and laptop computers with Windows 7 and Windows 10. Must have working knowledge of standard network protocols and troubleshooting. Candidate must have good problem-solving, analytical, and team-working skills. An openness to learning new technologies. Candidate must have excellent written and verbal communications skills. Must be able to work well alone and with others. Must be able to successfully handle multiple priorities simultaneously, as required. #ZR

Job Description PRIMARY FUNCTION/PURPOSE: As a System Engineer, specializing in Help Desk Support, this individual will be responsible for providing technical assistance and resolving IT-related issues to ensure the smooth functioning of the organization's IT systems. Provide day-to-day on-site and out of the field service support to internal program staff and Management Team. Assist end-users with hardware and software problems, perform system maintenance tasks, and collaborate with other IT teams to deliver effective solutions. The role requires strong technical expertise, problem-solving skills, and excellent communication abilities. Provide support to staff on all agency supported applications. Troubleshoot, determine source, and advise on appropriate action. MINIMUM QUALIFICATIONS • Bachelor’s degree in computer science, Information Technology, or a related field, • 3+ years of experience implementing and maintaining Microsoft 365 solution, Exchange Online, MS Teams, and/or Azure AD preferred, • Proven experience as a system coordinator or similar role, preferably supporting projects across multiple sites or locations, • Proven experience in providing technical support and troubleshooting IT issues, • Strong knowledge of operating systems (Windows, macOS, Linux), hardware components, and software applications, • Familiarity with IT security concepts and best practices, • Excellent communication and interpersonal skills to interact with end-users and team members effectively, • Ability to prioritize and handle multiple tasks simultaneously while maintaining attention to detail, • Certification in relevant IT disciplines (e.g., CompTIA A+, Microsoft Certified Solutions Associate (MCSA), etc.) is a plus, • Ability to offer high level desktop support in an enterprise environment, • Experience working in Social Services Sector either Government or Non-profit preferred, • Possess exceptional problem solving and interpersonal skills along with excellent organization skills, • The ability to develop processes to improve workflow as well as to pay attention to details; Ability to multi-task effectively and meet deadlines in a fast-paced environment, • Ability to work independently with strong sense of focus, task oriented and nonjudgmental; Must have excellent written and oral communication skills ESSENTIAL DUTIES AND RESPONSIBILITIES • Provide first-level technical support to end-users via phone, email, or in-person and address their IT-related queries and issues promptly, • Troubleshoot and resolve hardware and software problems related to desktops, laptops, peripherals, and network connectivity, • Collaborate with other IT teams and vendors to escalate complex issues and ensure timely resolution, • Provides support of Microsoft 365/Azure AD, • Provides system administration for Windows Server OS 2012 through 2019, Microsoft Active Directory 2016 Microsoft Active Directory 2016, or greater, • Install, configure, and update software applications, operating systems, and drivers on end-user devices, • Maintain and update documentation related to help desk procedures, system configurations, and issue resolutions, • Assist in the implementation and maintenance of IT security measures, including antivirus, firewalls, and access controls and report potential threats and issues, • Conduct system performance analysis, identify areas for improvement, and implement solutions to optimize system efficiency, • Participate in user training sessions to enhance their understanding of IT systems and prevent recurring issues, • Monitor IT infrastructure and perform routine maintenance tasks to prevent system downtime, • Responsible for assisting end users by trouble shooting and resolving help desk tickets, providing user support, coordinating employee onboarding and offboarding and other projects, • Provide onsite and remote support to end users for the Desktop (PC, peripheral, Operating System and Applications, • Traveling around NYC to program sites, often with equipment, • Monitor the performance of the agency’s desktop infrastructure and make suggestions for improving efficiency, • Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades, • Must be able to lift desktops, laptops, monitors, printers, and other IT related equipment, • Attend meetings, training, and conferences regarding changes in MIS technology to stay abreast of the latest developments and remain technically competent at all levels of data processing, • Other duties as assigned OTHER REQUIREMENTS (including Physical Demands) • May be required to work long hours and a varied schedule, • Traveling throughout various locations in the New York City area, • Lifting and moving objects weighing up to 30 pounds several times a week, • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

Job Description Title of Position: IT Service Desk Analyst [HYBRID] FLSA Status: Exempt Department: Information Technology Reports to: IT Service Desk Manager Salary: $60,000 - $70,000 About Win Win is a leading provider of shelter, supportive housing, and innovative programs for families with children experiencing homelessness, in New York City. Our equity-driven Way to Win model takes a multifaceted approach to overcoming barriers to stable housing by offering essential services, including childcare, employment support, legal aid, high-impact youth programs, and housing assistance. We are seeking dedicated individuals who share our mission to end homelessness and provide families with the innovative support they need to secure permanent housing. Purpose of the Position We are looking for an enthusiastic IT Service Desk Analyst who enjoys fieldwork and engaging directly with customers. This role requires flexibility to work weekends and holidays, with the benefit of a hybrid schedule. The candidate will provide technical assistance and support to Win staff and clients, ensuring the effective use of IT equipment and applications. Responsibilities include remote and in-person service desk support, setup, installation, and troubleshooting of IT equipment and software, and resolving hardware, software, and network connectivity issues efficiently. Key Responsibilities • Respond to user inquiries and technical assistance requests via phone, email, or work order., • Assess and resolve problems with IT equipment and applications for users., • Serve as the first-level point of contact for Win clients, facilitating the effective use of student iPads, laptops, and PC lab equipment., • Diagnose and troubleshoot hardware, software, and network connectivity issues., • Escalate IT service issues to appropriate technical staff as needed., • Document all user support activities in the designated IT work order system., • Maintain communication with end-users and supervisors regarding support activities., • Install, upgrade, maintain, and troubleshoot IT assets, including desktop computers, peripherals, software applications, laptops, printers, tablets, smartphones, and IP phones., • Provide individual and group end-user instruction on the use of deployed technology resources., • Maintain updated IT inventory information and document it in the IT Asset Tracking system., • Prepare and maintain IT service documentation and reports., • Shift: Monday - Friday, 9:00 a.m. to 5:00 p.m.; occasional assignments on evenings and weekends., • Regular travel to Win sites across all five boroughs of New York City., • Occasional inspection of equipment and cables in floors, ceilings, closets, and IT rooms., • Bachelor’s degree in computer science or information systems from an accredited college or university, or graduation from a certified technical training program in computer maintenance/repair., • At least two years of work experience in IT support or a related technical support capacity., • Leadership: Set an example by following Win policies and procedures. Act with professionalism and a strong work ethic., • Facilitating Change: Consistently deliver high-quality results., • Managing Performance: Interact respectfully with clients and co-workers., • Applying and Developing Expertise: Work with the manager to develop and achieve challenging but attainable goals. Understand the consequences of actions. Our most effective service to our community comes from a diverse mix of minds, backgrounds, and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law. Company DescriptionWomen In Need provides safe, clean shelter and critical services and programs to over 10% of the homeless families in New York City. As the City’s homelessness crisis continues to escalate at an unprecedented rate, Win continues to increase in size, staff, and scope. With 14 shelters, and hundreds of supportive housing units, Win will serves more than 10,000 homeless families annually – always with a trauma informed focus on providing programs and services they need to confidently regain their independence and succeed on their own. For more than 39 years, Win’s mission has been to break the cycle of homelessness for families in New York City.Women In Need provides safe, clean shelter and critical services and programs to over 10% of the homeless families in New York City. As the City’s homelessness crisis continues to escalate at an unprecedented rate, Win continues to increase in size, staff, and scope. With 14 shelters, and hundreds of supportive housing units, Win will serves more than 10,000 homeless families annually – always with a trauma informed focus on providing programs and services they need to confidently regain their independence and succeed on their own. For more than 39 years, Win’s mission has been to break the cycle of homelessness for families in New York City.

Job Description Job Summary We are seeking a highly motivated and technically skilled Field Service Support Technician (IT) to provide onsite IT support to our clients across New York City and the tri-state area. This role involves supporting all client-side technology including workstations, servers, networking equipment, printers, ISP hardware, and third-party applications. The technician will also participate in project-based implementations such as workstation and server deployments, network equipment installations, ISP setups, application upgrades, and disaster recovery testing. Drivers License required where necessary Key Responsibilities • Provide IT support for Microsoft core business applications and environments., • Deliver technical support for Microsoft technologies, including:, • Basic troubleshooting of Office 365 and other Exchange platforms., • Active Directory user management (adds/moves/changes)., • Assist with PC builds and network equipment deployments as part of project initiatives., • Troubleshoot and resolve desktop, laptop, and peripheral connectivity issues., • Troubleshoot and support networking components including:, • ISP circuits, firewalls, switches, wireless devices, and phone systems., • Install Microsoft and third-party software applications., • Implement and support remote access solutions (e.g., VPN)., • Document and maintain detailed records of client environments., • Escalate complex service issues as needed to higher-level support., • Communicate proactively with clients regarding issue status, planned changes, and service outages., • Monitor network performance (availability, latency, utilization) and address issues or escalate when appropriate., • Maintain clean and organized IT/server rooms., • Manage asset tracking and inventory updates., • Associate degree in Computer & Information Science, Computer Information Systems, or a related field preferred., • Minimum 3 years of experience as an onsite or field service technician., • A+ certification required., • Strong interpersonal and customer service skills with the ability to tailor communication to various technical skill levels., • Proven ability to work independently while managing multiple high-priority tasks under pressure., • Hands-on experience building desktops and laptops., • Experience with racking, stacking, and patching network equipment., • Proficiency with ConnectWise (or similar ticketing system), including entering and updating service tickets., • Willingness to complete ConnectWise University training and blueprints., • Strong understanding of network administration principles and IT support processes., • Self-motivated to stay current with IT trends via publications and online resources., • Familiarity with standard office IT practices and terminology., • Consistent ability to adapt to shifting priorities and respond effectively to ambiguity., • Strong analytical and decision-making skills with a proactive, team-oriented attitude.

Job Description About the Role We’re seeking a dependable and skilled Help-Desk Technician to lead internal IT support operations for our NYC office and broader business units. You’ll provide direct on-site support to users based in Midtown Manhattan, while also maintaining connectivity and coordination with our Great Neck headquarters and field operations. This role combines hands-on computer hardware and application support along with infrastructure support. You’ll also act as a local advocate, ensuring that corporate policies are implemented effectively and appropriately for our teams on the ground. Key Responsibilities * Provide on-site technical support at our Midtown Manhattan office for desktops, laptops, applications, printers, and network services. * Administer Microsoft 365 environment (Teams, SharePoint, Exchange, OneDrive, Intune) and manage user accounts, devices, and licensing. * Maintain and support infrastructure across Great Neck HQ and remote offices as needed. * Collaborate with corporate IT to implement corporate-wide tools, security standards, and global policies—while advocating for local business needs. * Handle hardware provisioning, software deployment, onboarding/offboarding, and asset tracking. * Troubleshoot and support specialized applications (e.g., Autodesk, financial, and HR systems). * Document IT processes, configurations, and troubleshooting procedures; contribute to internal knowledge sharing. * Assist with training users on technology best practices. * Ensure business continuity by proactively maintaining system stability and responding to critical issues. * Travel to Great Neck Backoffice and local job sites in NY and New Jersey as needed to support users and coordinate infrastructure needs. Qualifications Required: * 5+ years of experience in internal IT support, systems administration, or desktop/infrastructure management within a mid-sized or enterprise organization. * Advanced proficiency with Microsoft 365 ecosystem, including administration of Exchange Online, SharePoint, OneDrive, Teams, and device management through Intune/Endpoint Manager. * Strong working knowledge of Windows operating systems (Windows 10/11) and basic user and group management. Understanding AD, DNS, DHCP, Group Policy concepts. * Basic knowledge of networking fundamentals, including cabling standards, WAN circuits, routing and switching, firewalls, DMZs, VLANs, and IP addressing and subnetting * Experience supporting business productivity and line-of-business applications, including installation, configuration, troubleshooting, and updates (e.g., MS Office, Adobe products, finance or HR tools, Autodesk applications). * Hands-on experience with IT asset management, including imaging, deployment, hardware inventory, and lifecycle replacement. * Ability to troubleshoot complex hardware and software issues, independently or with vendor support, and follow through to resolution. * Excellent communication skills, both written and verbal — able to clearly explain technical concepts to non-technical users and document procedures and solutions. * Ability to prioritize, manage, and execute multiple concurrent tasks in a dynamic environment with shifting priorities. * Strong sense of ownership and follow-through — demonstrates initiative and holds themselves accountable for deliverables. * Demonstrated ability to work independently with minimal supervision, while also being a collaborative team player who can work cross-functionally. * Customer service mindset — friendly, professional demeanor and a commitment to user satisfaction and technical excellence. * Willingness and ability to travel between Midtown Manhattan, Great Neck HQ, and local job sites as needed, sometimes on short notice. Preferred: * Experience in hybrid desktop/server environments or enterprise settings * Exposure to Power Automate, Power Apps, or SharePoint customization * Familiarity with Autodesk licensing and support and other construction related applications * IT certifications such as CompTIA A+/Network+, Google IT Support Professional Certificate, Microsoft Fundamentals. What You’ll Bring * A proactive, solutions-focused mindset * The confidence to represent end users and advocate for practical solutions * The discipline to self-manage while staying aligned with team goals * A calm, supportive attitude under pressure * A strong sense of ownership and pride in the technology experience you deliver Company DescriptionUni-Data & Communications, Inc. was formed in 1989 to service the IT infrastructure support needs of the financial services community. Uni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.Uni-Data & Communications, Inc. was formed in 1989 to service the IT \r\ninfrastructure support needs of the financial services community. \r\n\r\nUni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.

Job DescriptionCompany Description Job Description Job title: Desktop Support Engineer – Part time Experience: 7-10 years Work Arrangement: Remote Job summary: We are seeking a skilled Desktop Support Engineer with 7-10 years of experience to join our team. The ideal candidate will provide proactive technical support for desktop systems, with a primary focus on deploying laptops for new users and ensuring timely resolution of IT issues. Strong experience with Microsoft Azure is critical for managing and supporting cloud-integrated desktop environments. Key Responsibilities: • Deploy, configure, and set up laptops for new users, ensuring seamless onboarding., • Troubleshoot and resolve hardware, software, and network issues for desktops and laptops., • Install, configure, and maintain operating systems, software applications, and updates., • Provide 24/7 on-call support to address and resolve technical issues promptly., • Manage IT inventory, including hardware and software assets., • Collaborate with global teams to support IT infrastructure during night shift hours., • Administer and troubleshoot Azure-based desktop virtualization, Azure Virtual Desktop, and related cloud services., • Configure and support Azure AD for user authentication and device management., • Monitor and optimize Azure-based desktop environments for performance and security., • Document technical issues, resolutions, and processes for future reference., • Ensure compliance with organizational IT policies and security standards., • Perform system upgrades, patches, and preventive maintenance., • Support remote desktop tools, VPNs, Azure Virtual Desktop, and enterprise applications., • Escalate complex issues to higher-level support teams when necessary. Required Skills and Qualifications: • 7-10 years of hands-on experience in desktop support or similar IT roles., • Proven expertise in laptop deployment and user onboarding processes., • Strong experience with Microsoft Azure, including Azure Virtual Desktop, Azure AD, and cloud-based desktop management., • Proficiency in Windows and/or macOS environments, including troubleshooting and configuration., • Strong knowledge of hardware components, peripherals, and networking fundamentals., • Experience with ticketing systems (e.g., ServiceNow, Jira) and ITIL processes., • Familiarity with Active Directory, Office 365, and remote desktop tools., • Excellent problem-solving skills and ability to work under pressure., • Strong communication skills to interact with end-users and cross-functional teams. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Job Overview We are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with IT support and troubleshooting. Responsibilities • Provide phone support and remote remediation for workstation issues, • Troubleshooting and resolving customer system problems across a broad range of technologies, • Provide installations of new software and upgrades, • Provide installation of service Packs and security updates, • Provide onsite support and installations to clients when necessary, • Knowledge of Microsoft operating systems and desktop applications, • Experience with installing, configuring, and administering a broad range of technologies, • Excellent written and verbal communication skills, • Certifications a plus Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today! Benefits Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere. Powered by JazzHR J1kS4NsHyt

Job Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities • The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment, • This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance, • The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required, • Monitoring queues for incidents or requests that require resolution, • Escalate to L3 team /Vendors in case assistance is required to resolve any issue, • Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors, • Prioritizing work based on the impact and urgency of the ticket, • Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss), • For open tickets requiring spares and accessories and work closely with asset management team in coordinating them, • Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution, • Fulfilment of Service Requests where necessary, • Track and report status of IMAC requests, • Verify completion of IMACs, • Enable end user / equipment Installs, Moves, and changes (IMAC) Requests, • Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations), • User Data Transfer on need basis, • Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners, • Hardware imaging, deployment, and repair management services, • When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal, • Steady State Asset Refresh (Does not include project activity of bulk device replacement), • Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities, • Replacement of consumables for network printers and reporting issues to the appropriate vendor, • VIP Support (white glove service), • Inventory management and labelling of devices within Client office environment, • Handling shipping and receiving requests for movement of end devices within Client office Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude, • No minimum qualification as long as you have experience