CSR / Dispatcher
24 days ago
Cerritos
Job DescriptionCSR / Dispatcher (Dispatcher-Heavy) – Full Time “Service with a smile, the Hippo style!” Are you an experienced, organized, and energetic dispatcher who knows how to keep a plumbing team moving efficiently and customers feeling taken care of? If you thrive in a fast-paced environment, love multitasking, and bring friendly hippo energy to every conversation — we want you on our team! We are a family-oriented plumbing company that believes in teamwork, excellence, and outstanding customer experiences. If you're looking for a place to grow, feel valued, and be part of a supportive crew… welcome to Soo Hipp Plumbing. Position Details • Role: CSR / Dispatcher (majority dispatching), • Schedule: Full-Time, 30–40 hours/week, • Hours: 9:00 AM – 5:00 PM, • Location: In-office (not remote) What You’ll Do • Answer inbound customer calls with friendliness and professionalism, • Book jobs accurately using ServiceTitan or Housecall Pro, • Dispatch technicians based on skillset, schedule, location, and urgency, • Manage the tech capacity board daily, • Send appointment confirmations and follow-up messages, • Take payments and assist with invoicing, • Make outbound calls for memberships & maintenance reminders, • Follow up on open estimates and pending approvals, • Assist with customer recovery calls and review management, • Contribute to a smooth, organized office workflow Requirements • 2+ years of experience in dispatching or CSR within the trades (plumbing or HVAC required), • Experience using ServiceTitan or Housecall Pro, • Strong multitasking and time-management skills, • Comfortable working in a fast-paced environment, • Excellent phone voice with a friendly, warm presence, • Strong computer skills and the ability to learn quickly, • Must be detail-oriented, a strong communicator, patient, coachable, and a natural problem solver, • Family-oriented values and a desire to support a positive team culture Benefits • Paid Time Off (PTO), • Paid Holidays, • Medical & Dental Benefits, • Bonuses, • Supportive, family-oriented team environment, • Growth opportunities as our company continues expanding Why Join Soo Hipp Plumbing? We don’t just fix plumbing — we deliver Hippo-style service: kind, reliable, upbeat, and committed to excellence. You’ll join a team that celebrates wins, supports each other, and takes pride in serving the community. If you want to be part of a company where your skills matter and your energy makes a difference, apply today!