Ambulance Medical Dispatcher *NIGHTS*
23 days ago
Riverside
Job DescriptionBenefits: • 401(k), • Company parties, • Competitive salary, • Dental insurance, • Flexible schedule, • Free food & snacks, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development, • Vision insurance WHAT MAKES ADVANTAGE A GREAT PLACE FOR DISPATCHERS TO WORK: • State of the art dispatching center, • Coveted 12-hour shifts with more days off, • Dynamic department with experienced and supportive leadership, • Amenitiesour CEO has been quoted saying I want this place to be supportive, fun, inviting, comfortable, and stocked with snacks and refreshmentsa place that everyone wants to come to each day. REQUIRED/PREFERRED QUALIFICATIONS FOR EMS DISPATCHERS: • Possession of an EMT, EMD, or ETC certification or the ability to attain one (Required), • Availability to work 12-hour rotating shifts (Required), • One (1) year of direct customer service experience (Preferred), • Previous work experience in a communications center or as an EMS dispatcher (Preferred), • Previous work experience as an EMT, Paramedic, CNA, or LVN (Preferred), • Demonstrate exceptional customer service skills with both internal and external customers, • Ability to strategically review, plan, and deploy resources, • Maintain a calm and professional demeanor, • Take direction, work independently, and as part of a group, • Promptly answer, evaluate, and prioritize incoming requests for service while communicating effectively with callers, • Familiarity with company service areas and medical facilities, • Working knowledge of service area geography, roadways, and traffic patterns, • Ensure compliance with all company and customer policies and procedures as they pertain to the coordination of patient transport, • Professionally control difficult interactions and effectively direct the flow of the conversation, • Proficiency with computer operations, word processing, email, and spreadsheet software programs, • Operate a multi-line phone system, • Document all phone and radio transactions using a computer-aided dispatch (CAD) program, • Attend all mandatory meetings and trainings, • Must be able to sit for an extended period of time, • Requires frequent, repetitive hand movements, standing, walking, reaching, and grasping, • Must be able to hear and communicate clearly to perform job duties in-person and over the telephone, • 401(k), • Health insurance, • Employee assistance program, • Health insurance, • Paid time off Apply to this job with your resume to be considered for this position. *Applicants must meet the minimum requirements above to apply. Advantage Ambulance offers of employment are contingent upon the successful outcome of a pre-employment background check, drug screen, and qualification requirements.