Senior Service Technician
hace 3 días
Rochester
Job DescriptionBenefits: • 401(k) matching, • Competitive salary, • Dental insurance, • Free uniforms, • Health insurance, • Opportunity for advancement, • Paid time off Benefits • Paid Training, • Careers Advancement Opportunities, • Flexible Scheduling, • Competitive Compensation, • Year-Round Work, • Assisting the Service Manager in the planning, organization, motivation, control and coordination of human and other resources in support of the departmental jobs, assignments, and sales., • Leading by example an ad hoc service team in the timely, efficient, and profitable accomplishment of an assigned job or task., • Performing special and complex service jobs without assistance, including performing periodic on-call duties, as required., • Training Service Department and other Hawn Heating & Air Conditioning, Inc. employees on service-related subjects, including call-back prevention, servicing tips, and equipment protocols., • Conducting quality control inspections of Hawn Heating & Air Conditioning, Inc. service jobs, monitoring the technical progress of newly assigned service employees, including start-up oversight., • Conducting point-of-work sales of Indoor Air Quality services, unit components, unit replacements, add-on units, and residential service contracts., • Developing lead referrals for Hawn Heating & Air Conditioning, Inc. sales staff., • Conducting non-service, lead-tech level work in support of the Indoor Air Quality and Installation Departments, as assigned., • Assisting the Service Manager with administration, dispatching, and on-site evaluation work., • High school graduate and graduate of a post-secondary HVACR program of instruction of two or more years in duration., • Five or more years of successful and full-time HVACR experience, either as a commercial service or commercial installation technician., • Good oral and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with residential, commercial and industrial customers, suppliers, and all Hawn Heating & Air Conditioning, Inc. employees., • Physical ability to perform all duties noted above under the conditions, circumstances and extreme weather found in (state)., • Interest and initiative in maintaining and advancing his/her HVACR skills through a combination of self-study, company training, manufacturers' workshops, and other professional development activities., • Current (state) operator's license and the ability to operate all vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by current Hawn Heating & Air Conditioning, Inc. insurance carrier, • Interest, initiative and ability to be trained in low-key point-of-service sales techniques, including developing sales leads, sales of unit replacements, add-on units, IAQ services, and service contracts., • Ability to work under pressure of time, non-standard schedule, supervision considerations, weather, customer needs, and backlog constraints.