Helpdesk Technician - IT
26 days ago
Grand Rapids
Job Description About UFP Technologies: UFP Technologies is a designer and custom manufacturer of comprehensive solutions for medical devices, sterile packaging, and other highly engineered custom products. UFP is an important link in the medical device supply chain and a valued outsource partner to most of the top medical device manufacturers in the world. The Company’s single-use and single-patient devices and components are used in a wide range of medical devices and packaging for minimally invasive surgery, infection prevention, wound care, wearables, orthopedic soft goods, and orthopedic implants. UFP Technologies, Inc. offers a competitive benefits package, including but not limited to: • Medical, Dental, Vision, Life, Disability Insurance, • 401K with a matching contribution Helpdesk Technician Essential Duties and Responsibilities: • Establishes and maintains a working knowledge of the system's screens, navigation, procedures, and processing requirements., • Supervises the day-to-day operations of the helpdesk system., • Fields incoming requests; acts as a dispatcher, escalating calls where appropriate and coordinating timely resolutions to users’ problems., • Assists with handling 1st tier issues, answering users' inquiries regarding computer software and hardware operation to resolve problems., • Installs and troubleshoots desktop hardware, printers, phones, etc., • Installs and troubleshoots Windows 10 / 11 Operating Systems including installing desktop applications., • Communicates clearly any technical solutions in a user-friendly, professional manner., • Performs consistent follow-up with users to ensure complete resolution and user satisfaction., • Creates and manages user security in Active Directory and business applications., • Performs all other duties as assigned or needed.Helpdesk Technician Qualification Requirements:, • High School diploma, or general education degree (GED), and, • 1 - 2 years’ experience supporting Windows 10 / 11, including software and driver installation preferred., • Working knowledge of Active Directory needed. Must have experience creating and modifying users., • Experience in a customer service environment required., • Must have a solid understanding of network protocols (i.e. DNS, DHCP, and TCPIP)., • Must have a working knowledge of network hardware such as switches, firewalls, access points, etc., • Experience/familiarity with the following desired:, • Switches and routers (preferably Cisco), • A+, Network+, or Security+ certifications UFP Technologies, Inc. is an Equal Opportunity/Affirmative Action employer Minorities/Women/Veterans/Disabled. #UFP #MI #LI-Onsite #IND3