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Job Description Artisan at Mission Creek is seeking an Assistant Service Manager. GENERAL DESCRIPTION: The Assistant Service Manager assists the Lead Maintenance (“Service Manager”) in ensuring that the property complies with local, state and federal codes and regulations. In addition to performing all duties of a maintenance tech, the assistant has advanced HVAC knowledge and is able to troubleshoot and perform more extensive servicing/repairs. The assistant oversees functioning of the department in the absence of the Lead. PRIMARY DUTIES AND RESPONSIBILITIES: • Physically walks building(s) and grounds at start of workday to ensure that all areas are clean and that equipment and property are in place., • Completes preventative maintenance/cleaning as assigned, including but not limited to: pool cleaning/chemicals; replacing A/C filters; testing fire extinguishers and smoke detectors; testing/logging safe water temperatures., • Completes maintenance work orders as assigned: fixing leaking faucets; unclogging drains; replacing bulbs, ballasts, switches, knobs, etc.; recharging coolant; patching/painting walls etc., • Assists contractors (e.g. elevator, pest control, roofers, landscapers) as needed, • Performs apartment/room make-ready assignments and signs off on punch list, • Notes and reports to supervisor all of the following:, • Maintains HVAC systems. Troubleshoots problems and replaces/repairs any and all components of systems as needed., • As assigned by Lead, performs special projects or manages functions, e.g. final inspection of make-readies, • In absence of Lead, manages work schedules and daily staff assignments to meet the needs of the community, and schedules contractor/vendor services if required. Informs Lead of any problems with attendance, punctuality or overtime, • Uses own or company vehicle to pick up supplies and equipment, • Ensures that chemicals, tools and other maintenance items are kept in safe area at all times to prevent injuries to residents, employees, and visitors, • Rotates on-call responsibility for after hours, weekends, and holiday emergencies, • Reports all on-the-job injuries according to company procedure, • Knows or becomes knowledgeable of safety protocols (e.g. flammable storage), emergency response (for fire, flood, tornado, etc.) and equipment such as fire suppression systems and annunciator panels. Understands and can teach the steps for building evacuation. Participates in required safety training and fire drills., • Encourages teamwork and promotes company philosophy, • Attends required community meetings and trainings, • All employees are responsible for maintaining a safe and secure environment for all community residents, • Minimum of 3 years’ experience in multi-family housing maintenance, including general plumbing, electrical, carpentry and make-ready, • Able to read, write, speak and understand the English language. Bi-lingual in Spanish a plus., • Able to communicate effectively with all levels of management, employees, residents, family members, and outside contacts, • Strong customer service skills, including ability to manage situations involving angry and/or unhappy residents. In elder care settings, must be able to work patiently and appropriately with residents with health and/or cognitive problems., • Knowledge of Federal and State safety and fire codes, and for building codes applicable to the type of property where assigned, • ls prompt and reliable, and able to perform required duties of the position on a regular, predictable basis, • Able to prioritize work, and independently make sound professional decisions, • Able to seek out new methods and willing to incorporate them into existing practices when applicable, • High school diploma. Technical school certification or college degree a plus., • Formal training and expertise troubleshooting and repairing HVAC: must be able to replace as well as maintain and repair systems., • EPA certification, • Electrical certification, • CPO certification PHYSICAL REQUIREMENTS: The following physical demands are representative of those that must be met to successfully perform the essential functions of this position: • Walk, stand, sit, bend, life move, climb ladders and stairs up to eight (8) hours a day, • Use hands and fingers to touch, handle, feel and reach, • Occasionally push, pull or support up to 70 pounds unassisted. Must be able to lift up to 50 pounds, • Work frequently with hazardous equipment, sharp tools, and heavy, unstable loads, • Work in spaces that may be confined, dark, extremely hot or extremely cold, • Close vision, distance vision and peripheral vision, • Exposure to infectious diseases, chemical substances, odors, etc. throughout the workday

Job Description Why The Morgan Group? At The Morgan Group, we are more than our 70+ multifamily properties — we are a community built on people. We believe in treating everyone with respect and dignity, from our team members and partners to our residents, clients, subcontractors, and vendors. We strive to foster an inclusive environment where every idea, perspective, and contribution is valued, and where everyone feels heard and appreciated. Our Core Values are the foundation of our success — they guide how we hire, reward, and evaluate every member of the Morgan team. Morgan Core Values We are Self-Starters • In it to win it, • We take initiative, • We are team players, • We are inclusive, • We are reliable, • We seek excellence, • We learn from our mistakes, • We strive to improve, • Embrace challenges & be optimistic, • We are resilient, • Choose positivity, • Do the right thing, • We are honest and have high integrity, • We make good decisions, • Our future depends on it We attract and retain top talent by offering full-time team members a comprehensive range of benefits designed to support their well-being and success: • Advancement opportunities, • Training, • Low-cost Medical, Dental, Vision, • Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care), • Health Savings Account, • Voluntary Life Insurance, • Long-Term Disability Insurance, • Company Paid Life Insurance, • Company Paid Short-Term Disability Insurance, • 401K (Traditional & Roth) with Company Match, • Employee Assistance Program, • Paid Time Off plans including:, • Vacation, • Sick, • Floating Holiday, • Bereavement Leave, • Holiday Schedule, • Referral Bonus Program, • Annual Bonus Program How does Morgan Group benefit you? Joining Morgan Group means more than just a job — it’s a chance to learn, grow, and build a career you’re proud of. From property management and maintenance to construction and development, we provide the tools, training, and team support to help you reach your full potential. What You'll Do Essential Job Functions: • Manage the day to day operations of the community to achieve the highest level of professionalism by all Team Members in the office and on the community. These duties include but are not limited to the following:, • Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook., • Adhere to all Fair Housing laws., • Operate the office in a professional, clean, uncluttered and well-staffed manner., • Maintain office and resident files (paper and online) in a confidential and secure manner using the MORGAN standard., • Supervise the Office Team Members., • Supervise, with the assistance of the Lead Maintenance, the Service Team Members., • Create, maintain and encourage excellent resident relations. This includes but is not limited to the following:, • Promptly attend to, and resolve when necessary, resident comments, concerns and/or complaints., • Require all Team Members to be professional and friendly to the residents while adhering to MORGAN’s standards of non-fraternization., • Maintain and/or create a resident renewal program., • Create a sense of community with the residents and the community., • Supervise, with the assistance of Lead Maintenance, the service team of the community. These duties include but are not limited to the following:, • Meet daily with Lead Maintenance., • Monitor the timely completion of all service requests., • Identify and direct the Lead Maintenance to schedule projects; such as filter change, power washing etc., • Monitor and perform annual inspections that are required by the City, County or State., • Keep all required permits for operating the community such as; pool, spa, elevator, sign etc. current., • Maintain and manage the financial responsibilities on the community. These include but are not limited to the following:, • Adhere to the Community budget and report variances., • Prepare monthly financials as directed by the Regional Property Manager., • Provide additional financial information to owners and/or MORGAN senior management team., • Assess the move out condition of apartments to prepare the final account statement., • Prepare and submit annual budget data to the Regional Property Manager., • Manage accounts payable processing in a timely and prudent manner., • Manage and monitor all rental collection on the community. These include but are not limited to the following:, • Collect rent in a timely basis per the lease contract., • Deposit checks (and/or scan checks) and post entries to resident ledgers in OneSite., • Ensure compliance with Community Policies and lease agreements., • Ensure the proper legal notices are given and deadlines are met concerning late notices/fees, eviction, and court hearings, etc., • Responsible for all personnel issues on the community by following the MORGAN standard. This includes but is not limited to the following:, • Responsible to recruit, interview, hire, and counsel, promote and terminate Team Members with the assistance of the Regional Property Manager, Human Resources and the Senior Vice President., • Monitor daily work and professional growth of all Team Members., • Schedule and monitor vacation, holidays and sick time for Team Members on the community., • Ensure all team members comply with MORGAN’s dress code., • Complete meaningful annual performance reviews with all team members., • Ensure required training is completed by all team members., • Comply with all training requirements set forth for this position., • Manage, create and monitor the marketing of the community. This includes but is not limited to the following:, • Drive qualified traffic to the community., • Know the community’s market which includes nearby businesses and retail, hiring trends, new construction and any other aspects of the sub-market and overall market that could impact occupancy and/or income., • Provide marketing ideas and a fresh approach to achieve the goals set by the budget, Regional Property Manager, marketing team and/or owner. Other tasks as assigned by your supervisor, not listed as essential job functions. Physical Requirements: • Will need to be on feet (33% to 100%). Vision Requirements: • Constant need (100%) to read and review reports, view computer screen and wide variety of correspondence., • Frequent need to see small detail., • Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc., • Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and prospects., • Frequent need (33%-50%) to utilize personal transportation to deliver reports/payables to the corporate office, make deposits, view/inspect other apartment communities., • Occasional need (1%-33%) to respond to after hour emergencies., • Constant need to be indoors (100%)., • Frequently outdoors (33% to 50%) during all weather conditions., • Occasional exposure to paint fumes, solvents adhesives, etc. (1% to 33%). Example – apartment immediately during or after turnover. Team Member must wear Personal Protective Equipment (N-95 Mask), rubber gloves and eye protection, when necessary.