Service Desk Escalation Engineer
6 days ago
Spokane
Job DescriptionWho We’re Looking For: Are you the go-to person when tech goes rogue? The one colleagues ping when Wi-Fi acts up or software throws a tantrum? Join us as a Service Desk Escalation Engineer and be the hero who transforms tech chaos into calm. No capes required—just your sharp skills and a passion for problem-solving!Your Mission (should you choose to accept it): • Rescue & Resolve: Tackle escalated tech issues from Level 1—hardware gremlins, software glitches, and network hiccups don’t stand a chance., • Build & Conquer: Install, configure, and optimize systems, apps, and devices like a pro (bonus points for creativity)., • Secure the Fort: Manage user accounts and security settings to keep our digital kingdom safe., • Document Like a Legend: Track solutions in the ticketing system so your expertise lights the way for others., • Update & Protect: Deploy patches and updates to keep systems running smoothly and securely., • Collaborate: Partner with team members and other IT teams to crush complex challenges., • Be the On-Site Hero: Provide remote and in-person support, sometimes saving the day means showing up IRL., • Mentor Newbies: Share your knowledge to help Level 1 techs grow into IT rockstars.Your Superpowers (a.k.a. Qualifications):, • Education: Degree in IT, Computer Science, or related field (or equivalent hands-on wizardry)., • Experience: 2-4 years in IT support (you’ve seen it all, from password resets to network meltdowns)., • Tech Mastery: Windows, macOS, Active Directory, Office 365, and networking are your bread and butter., • Tools of the Trade: Familiar with ITSM tools and ticketing systems (you keep things organized, even when chaos reigns)., • Soft Skills: Clear communicator, problem-solver extraordinaire, and a customer service mindset that turns frowns upside down., • Certifications: CompTIA A+, Network+, or Microsoft certs are a plus, but not a must.Why You’ll Love It Here:, • Team Vibes: Work with a crew of tech-obsessed, snack-fueled, meme-sharing colleagues who’ve got your back., • Grow Fast: Level up your skills with real-world challenges that keep you sharp., • Perks: Competitive salary, health/dental/retirement benefits, and company-issued gear (because heroes need tools)., • Fun Stuff: Team outings, nerf gun battles, and a culture that celebrates wins both big and small.The Nitty-Gritty:, • Location: Primarily office-based, with occasional travel to client sites (adventure included)., • Flexibility: Occasional on-call or shift work (for those who thrive under pressure or live on coffee). Let’s build a smoother digital future—one ticket at a time. Powered by JazzHR 9wlzXGGPHs