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Job Description Job Title: Housing Navigator Location: SAMMinistries (location will vary) Reports to: Street Outreach Program Manager FLSA Status: Non - Exempt Approved By: Vice President of Programs Approved Date: January 2024 SUMMARY The Housing Navigator (HN) works closely with individuals who are homeless and seeking guidance about accessing relevant services in the community. The HN will help individuals experiencing homelessness understand housing options and processes, assist with completion of Coordinated Entry assessments, help keep individuals active in HomeLink, and other relevant services sought out by the unsheltered population. The HN will engage individuals who walk into SAMMinistries' locations seeking assistance and will also connect with individuals who have been contacted by community street outreach workers or other providers but may have lost contact or may need ongoing contact and services unavailable through other organizations. The HN will be required to complete SSI/SSDI Outreach, Access, and Recovery (SOAR) certification within 30 days of their start date. The position calls for strong communication skills, a professional yet engaging demeanor with the ability to effectively manage multiple tasks simultaneously. Engagement with clients can be in an office setting or in encampments and places otherwise frequented by individuals experiencing homelessness. ESSENTIAL DUTIES AND RESPONSIBILITIES The following reflects SAMMinistries’ definition of essential functions for this job but does not restrict the tasks that may be assigned. SAMMinistries may assign or reassign duties and responsibilities to this job at any time. • Answer telephone inquiries and provide information to callers seeking assistance with services offered by the homeless response system., • Connect with and engage clients and conduct assessments needed to enroll families or individuals into the Coordinated Entry System for homeless services., • Connect clients to mental health, medical care, substance abuse treatment and crisis intervention as needed., • Communicate assessments, interventions, and ongoing client contact through timely, thorough record keeping, contact forms, and verbal communication., • Actively engage with clients on active caseload to ensure they are connected to resources that address problems underlying the current/recent experience of homelessness., • Complete interviews with individuals to gather information needed to complete SSI/SSDI applications., • Gather medical records and other information to complete SSI/SSDI applications., • Write SOAR Medical Summary Reports for individual applications., • Accompany individuals to appointments at the Social Security Administration., • Coordinate visits to medical doctors, psychiatrists, and other specialists to obtain evidence for the application., • Coordinate case management services with partners and help with providing case management services to individuals when needed., • Provide transportation assistance for participants to access needed services. This can be in personal vehicle., • Accurate, complete, and timely data entry for all contact with clients into the Homeless Management Information System (HMIS)., • Attend all mandatory departmental meetings and/or training as assigned by supervisor, clinical team and SAMMinistries’ leadership., • Facilitate cohesive working relationships with other homeless service provider organizations., • Acquire knowledge and develop expertise in the area of homelessness and the community resources to assist this population., • Demonstrate proficiency in using the HMIS database., • Demonstrate and engage in practices that are culturally competent and demonstrate the ability to work with diverse populations and backgrounds., • Must be able to prioritize multiple job responsibilities to produce a high volume of work in a short period of time., • Must possess excellent interpersonal skills and be able to work with project participants, agency staff, and community partners productively., • Understand and maintain client confidentiality and record-keeping, in accordance with HUD, SAMMinistries’, and HIPAA privacy practices., • Perform other duties as assigned. SUPERVISORY RESPONSIBILITIES • None EDUCATION and/or EXPERIENCE • Bachelor's degree in social work or related field., • Minimum two years of experience working with individuals experiencing homelessness preferred, or a minimum of two years’ experience working with vulnerable populations in a closely related field., • Must understand and use approaches and models that are aligned with SAMMinistries’ existing programmatic offerings including, but not limited to, Housing First, Client Centered Care and Trauma Informed Care., • Experience with principles and approaches of Harm Reduction, Motivational Interviewing, and de-escalation techniques. LANGUAGE SKILLS Bilingual (English/Spanish) is preferred. Ability to read and interpret documents including safety rules, operating and procedural guides, and professional training material. Ability to write routine reports and correspondence. Ability to communicate effectively and professionally, both in writing and verbally. COMPUTER SKILLS Ability to operate and work effectively in Microsoft Office programs and to complete required data entry in electronic database systems daily. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram form. Must be sensitive to the dynamics associated with homelessness and at-risk populations. CERTIFICATES, LICENSES, REGISTRATIONS A valid Texas Driver’s License, a reliable motor vehicle and liability insurance. Successful completion of SOAR certification within the first thirty (30) days of hire. Successful completion of Trauma Informed Care, Harm Reduction, Motivational Interviewing and Housing First training within sixty (60) days of hire. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. Working outdoors is required during system wide inclement weather response. The employee may be required on occasion to lift and or carry up to 20 lbs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health, and safety practices. The employee may experience unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment varies given the different settings client engagement occurs. May be required to work flexible hours to include evenings and weekends. EEO SAMMinistries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, ethnicity, age, or disability. In addition to federal law requirements, SAMMinistries complies with applicable state and local laws governing nondiscrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Description To assess the needs of walk-in clients and phone callers and ensure their referral to the service or resource to best address those needs and delivering quality general/psychiatric nursing care to patients who are hospitalized for treatment of psychiatric or emotional disorders; to support the hospital and program philosophy of care; to ensure the safety and well-being of each patient. The Psychiatric RN will provide professional nursing care to patients according to hospital policy and procedure; will assess patients, their care needs, plan and implement nursing care procedures, evaluate patient progress and modify care plans as necessary; will provide teaching to patients and their families; will direct the work of nursing support staff through the use of appropriate delegation and supervision skills. Essential Duties: • In house assessments are completed with treatment referral recommendations made and documented; use the approved admission criteria and make decisions concerning the level of care for treatment using the least restrictive level appropriate. The plan for episode of care is initiated at admission to all levels of care., • Assists clinicians, administration and physician in the assessment of pending admits, • Plans, coordinates, and evaluates direct and indirect facility assessments and client admissions, • Ensures admission paperwork is completed in accordance with hospital policy, • Ensures the care and treatment of the patients are rendered in a competent manner and are based on current developmental theory and psychiatric nursing knowledge and standards; care is evaluated against the goals and plan of care and is revised periodically, as appropriate., • Plans and provides nursing care for patients through a systematic process of interaction with patients, the patient's significant others, and the appropriate health care providers, collects and analyzes data regarding the patient's physical, psychosocial, environmental, self-care, educational, spiritual, cultural, and anticipated discharge needs., • Ensures each patient's unique needs are identified and incorporated into a comprehensive, individualized care plan including the severity of the disease, condition, impairment/disability as important elements of the plan., • Provides direct care to patients, which includes facilitating social and emotional needs, supervising medication schedules, evaluating patient progress and patient's access to the appropriate level of care and setting., • Collaborate with interdisciplinary professionals to determine and provide the best possible care for patients., • Provides social support for patients by creating and encouraging patients to take advantage of opportunities such as support groups, social activities and other therapeutic measures., • Conducts intake assessments through interviews with patients and relatives to gather case history., • Makes nursing diagnosis of the medical and emotional status of patients and recommends treatment options., • Consults with psychiatrists and other behavioral health staff in designing appropriate treatment plans for clients., • Maintains accurate records and documentation of patient treatments, immunizations, laboratory results, notes reactions to psychotropic drugs and other medications, written charts, patient activities and progress according to standard medical record keeping and hospital policy and procedures., • Assists the client in understanding the nature of emotional disturbances and accepting the need for treatment., • Complies with laws, rules, regulations, protocols, and procedures., • Uses professional judgment to ascertain and to apply appropriate intervention techniques with patients in crisis, • Assists in maintaining a safe and secure environment for staff and patients., • Tests for vital signs of pain and ensures treatments of pain and arranges further medical attention when necessary., • Performs administrative tasks such as filing, answering phones and computer entry of progress notes., • Organizes the activities and schedules for medical and/or non-medical tasks of the Child, Adolescent and Adult and support staff for a given shift., • Maintains patient confidentiality. Job Requirements Must be 21 years old or older Education - RN, ADN or BSN from an accredited college or university. Experience – Minimum of 2 years clinical experience, preferably in a behavioral healthcare setting, phone triage, tele-health or case management or combination of education and experience. Basic teaching and training skills a plus. Required Licenses - Valid Texas RN license in good standing required. CPR (must be obtained within 30 days upon hire) BLS, ACLS, CPI certifications a plus. Additional Requirements: Must pass a medication administration exam before administering medications. Must obtain and maintain approved CPR certification as well as successful completion of Management of Assaultive Behavior training including restraint and seclusion policies prior to assuming patient care responsibility. Knowledge Skills and Abilities • Knowledgeable of patient rights and laws pertaining to mental health and regulations pertaining to psychiatric nursing and the treatment of the mentally and emotionally disturbed patients. Theories, principles, and techniques of group and individual psychotherapy. Symptoms and behavior patterns of emotionally disturbed mentally ill patients., • Advanced knowledge and clinical skills in diagnosis and treatment of mental health, professional nursing principles, procedures, and techniques used in the care and treatment of psychiatric patients, social, psychological, and physical factors of mental and emotional disorders., • Knowledgeable of medical and psychological terminology, medications, including psychotropic drugs, and effects on psychiatric patients as well as control, preparation and administration of medications., • Displays basic knowledge of treatment procedures; interventions common to acute psychotic as well as non-violent crises intervention practice, medical and psychiatric emergency procedures., • Basic knowledge of abnormal psychology as typically found in the child or adolescent psychiatric population, application of this knowledge to child, adolescent or adult knowledge of medical terminology, especially those terms associated with child, adolescent or adult psychiatric care; thorough familiarity of psychopharmacy and the use of psychotropic medications with child, adolescent or adult psychiatric population, basic teaching and training skills helpful; problem-solving; organizational and time management; crisis intervention skills, • Ability to apply professional nursing care principles and procedures in the evaluation and treatment of psychiatric patients. Develop interpersonal therapeutic relationships with psychiatric patients., • Communicate effectively with a variety of individuals and function calmly in situations, which require a high degree of sensitivity, tact, and diplomacy., • Ability to exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations., • Ability to handle confidential information with great sensitivity., • Well-developed verbal and written communication skills in English. Skill to communicate effectively in order to exchange and/or provide information, build and/or maintain cooperative relationships., • Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organization., • Displays basic knowledge of treatment procedures; interventions common to acute psychotic as well as non-violent crises intervention practice., • Basic knowledge of abnormal psychology as typically found in the child or adolescent psychiatric population, application of this knowledge to child, adolescent or adult knowledge of medical terminology, especially those terms associated with child, adolescent or adult psychiatric care., • Skilled in facilitating and/or co-facilitating process-oriented and didactic groups., • Skilled in problem solving, prioritizing and time management Perform the following with or without reasonable accommodations: • Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and be able to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin, particularly that of the fingertips., • Ability to express and exchange ideas via spoken word during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly., • Hearing to perceive the nature of sound with no less than 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information orally and make fine discriminations in sound., • Perform repetitive motions with wrists, hands, and fingers. Individual must be able to exert up to 100 pounds of force occasionally and to be able to lift, carry, push, pull, or otherwise move objects., • Work requires a minimum standard of visual acuity with or without correction that will enable people in the role to complete administrative and clerical tasks, as well as inspect and analyze., • Must be able to work and concentrate amidst distractions such as noise, conversation and foot traffic; ability to handle interruptions often and be able to move from one task to another Health Insurance • Vision Insurance, • Dental Insurance, • 401K Retirement Plan, • Healthcare Spending Account, • Dependent Care Spending Account, • PTO Plan with Holiday Premium Pay, • Life Insurance (Supplemental Life, Term, and Universal plans are also available.), • Short and Long-Term Disability (with additional buy-in opportunities)

Job Description To assess the needs of walk-in clients and phone callers and ensure their referral to the service or resource to best address those needs and delivering quality general/psychiatric nursing care to patients who are hospitalized for treatment of psychiatric or emotional disorders; to support the hospital and program philosophy of care; to ensure the safety and well-being of each patient. The Psychiatric RN will provide professional nursing care to patients according to hospital policy and procedure; will assess patients, their care needs, plan and implement nursing care procedures, evaluate patient progress and modify care plans as necessary; will provide teaching to patients and their families; will direct the work of nursing support staff through the use of appropriate delegation and supervision skills. Essential Duties: • In house assessments are completed with treatment referral recommendations made and documented; use the approved admission criteria and make decisions concerning the level of care for treatment using the least restrictive level appropriate. The plan for episode of care is initiated at admission to all levels of care., • Assists clinicians, administration and physician in the assessment of pending admits, • Plans, coordinates, and evaluates direct and indirect facility assessments and client admissions, • Ensures admission paperwork is completed in accordance with hospital policy, • Ensures the care and treatment of the patients are rendered in a competent manner and are based on current developmental theory and psychiatric nursing knowledge and standards; care is evaluated against the goals and plan of care and is revised periodically, as appropriate., • Plans and provides nursing care for patients through a systematic process of interaction with patients, the patient's significant others, and the appropriate health care providers, collects and analyzes data regarding the patient's physical, psychosocial, environmental, self-care, educational, spiritual, cultural, and anticipated discharge needs., • Ensures each patient's unique needs are identified and incorporated into a comprehensive, individualized care plan including the severity of the disease, condition, impairment/disability as important elements of the plan., • Provides direct care to patients, which includes facilitating social and emotional needs, supervising medication schedules, evaluating patient progress and patient's access to the appropriate level of care and setting., • Collaborate with interdisciplinary professionals to determine and provide the best possible care for patients., • Provides social support for patients by creating and encouraging patients to take advantage of opportunities such as support groups, social activities and other therapeutic measures., • Conducts intake assessments through interviews with patients and relatives to gather case history., • Makes nursing diagnosis of the medical and emotional status of patients and recommends treatment options., • Consults with psychiatrists and other behavioral health staff in designing appropriate treatment plans for clients., • Maintains accurate records and documentation of patient treatments, immunizations, laboratory results, notes reactions to psychotropic drugs and other medications, written charts, patient activities and progress according to standard medical record keeping and hospital policy and procedures., • Assists the client in understanding the nature of emotional disturbances and accepting the need for treatment., • Complies with laws, rules, regulations, protocols, and procedures., • Uses professional judgment to ascertain and to apply appropriate intervention techniques with patients in crisis, • Assists in maintaining a safe and secure environment for staff and patients., • Tests for vital signs of pain and ensures treatments of pain and arranges further medical attention when necessary., • Performs administrative tasks such as filing, answering phones and computer entry of progress notes., • Organizes the activities and schedules for medical and/or non-medical tasks of the Child, Adolescent and Adult and support staff for a given shift., • Maintains patient confidentiality. Job Requirements Must be 21 years old or older Education - RN, ADN or BSN from an accredited college or university. Experience – Minimum of 2 years clinical experience, preferably in a behavioral healthcare setting, phone triage, tele-health or case management or combination of education and experience. Basic teaching and training skills a plus. Required Licenses - Valid Texas RN license in good standing required. CPR (must be obtained within 30 days upon hire) BLS, ACLS, CPI certifications a plus. Additional Requirements: Must pass a medication administration exam before administering medications. Must obtain and maintain approved CPR certification as well as successful completion of Management of Assaultive Behavior training including restraint and seclusion policies prior to assuming patient care responsibility. Knowledge Skills and Abilities • Knowledgeable of patient rights and laws pertaining to mental health and regulations pertaining to psychiatric nursing and the treatment of the mentally and emotionally disturbed patients. Theories, principles, and techniques of group and individual psychotherapy. Symptoms and behavior patterns of emotionally disturbed mentally ill patients., • Advanced knowledge and clinical skills in diagnosis and treatment of mental health, professional nursing principles, procedures, and techniques used in the care and treatment of psychiatric patients, social, psychological, and physical factors of mental and emotional disorders., • Knowledgeable of medical and psychological terminology, medications, including psychotropic drugs, and effects on psychiatric patients as well as control, preparation and administration of medications., • Displays basic knowledge of treatment procedures; interventions common to acute psychotic as well as non-violent crises intervention practice, medical and psychiatric emergency procedures., • Basic knowledge of abnormal psychology as typically found in the child or adolescent psychiatric population, application of this knowledge to child, adolescent or adult knowledge of medical terminology, especially those terms associated with child, adolescent or adult psychiatric care; thorough familiarity of psychopharmacy and the use of psychotropic medications with child, adolescent or adult psychiatric population, basic teaching and training skills helpful; problem-solving; organizational and time management; crisis intervention skills, • Ability to apply professional nursing care principles and procedures in the evaluation and treatment of psychiatric patients. Develop interpersonal therapeutic relationships with psychiatric patients., • Communicate effectively with a variety of individuals and function calmly in situations, which require a high degree of sensitivity, tact, and diplomacy., • Ability to exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations., • Ability to handle confidential information with great sensitivity., • Well-developed verbal and written communication skills in English. Skill to communicate effectively in order to exchange and/or provide information, build and/or maintain cooperative relationships., • Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organization., • Displays basic knowledge of treatment procedures; interventions common to acute psychotic as well as non-violent crises intervention practice., • Basic knowledge of abnormal psychology as typically found in the child or adolescent psychiatric population, application of this knowledge to child, adolescent or adult knowledge of medical terminology, especially those terms associated with child, adolescent or adult psychiatric care., • Skilled in facilitating and/or co-facilitating process-oriented and didactic groups., • Skilled in problem solving, prioritizing and time management Perform the following with or without reasonable accommodations: • Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and be able to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin, particularly that of the fingertips., • Ability to express and exchange ideas via spoken word during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly., • Hearing to perceive the nature of sound with no less than 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information orally and make fine discriminations in sound., • Perform repetitive motions with wrists, hands, and fingers. Individual must be able to exert up to 100 pounds of force occasionally and to be able to lift, carry, push, pull, or otherwise move objects., • Work requires a minimum standard of visual acuity with or without correction that will enable people in the role to complete administrative and clerical tasks, as well as inspect and analyze., • Must be able to work and concentrate amidst distractions such as noise, conversation and foot traffic; ability to handle interruptions often and be able to move from one task to another, • Health Insurance, • Vision Insurance, • Dental Insurance, • 401K Retirement Plan, • Healthcare Spending Account, • Dependent Care Spending Account, • PTO Plan with Holiday Premium Pay, • Life Insurance (Supplemental Life, Term, and Universal plans are also available.), • Short and Long-Term Disability (with additional buy-in opportunities)

Job Description To assess the needs of walk-in clients and phone callers and ensure their referral to the service or resource to best address those needs and delivering quality general/psychiatric nursing care to patients who are hospitalized for treatment of psychiatric or emotional disorders; to support the hospital and program philosophy of care; to ensure the safety and well-being of each patient. The Psychiatric RN will provide professional nursing care to patients according to hospital policy and procedure; will assess patients, their care needs, plan and implement nursing care procedures, evaluate patient progress and modify care plans as necessary; will provide teaching to patients and their families; will direct the work of nursing support staff through the use of appropriate delegation and supervision skills. Essential Duties: • In house assessments are completed with treatment referral recommendations made and documented; use the approved admission criteria and make decisions concerning the level of care for treatment using the least restrictive level appropriate. The plan for episode of care is initiated at admission to all levels of care., • Assists clinicians, administration and physician in the assessment of pending admits, • Plans, coordinates, and evaluates direct and indirect facility assessments and client admissions, • Ensures admission paperwork is completed in accordance with hospital policy, • Ensures the care and treatment of the patients are rendered in a competent manner and are based on current developmental theory and psychiatric nursing knowledge and standards; care is evaluated against the goals and plan of care and is revised periodically, as appropriate., • Plans and provides nursing care for patients through a systematic process of interaction with patients, the patient's significant others, and the appropriate health care providers, collects and analyzes data regarding the patient's physical, psychosocial, environmental, self-care, educational, spiritual, cultural, and anticipated discharge needs., • Ensures each patient's unique needs are identified and incorporated into a comprehensive, individualized care plan including the severity of the disease, condition, impairment/disability as important elements of the plan., • Provides direct care to patients, which includes facilitating social and emotional needs, supervising medication schedules, evaluating patient progress and patient's access to the appropriate level of care and setting., • Collaborate with interdisciplinary professionals to determine and provide the best possible care for patients., • Provides social support for patients by creating and encouraging patients to take advantage of opportunities such as support groups, social activities and other therapeutic measures., • Conducts intake assessments through interviews with patients and relatives to gather case history., • Makes nursing diagnosis of the medical and emotional status of patients and recommends treatment options., • Consults with psychiatrists and other behavioral health staff in designing appropriate treatment plans for clients., • Maintains accurate records and documentation of patient treatments, immunizations, laboratory results, notes reactions to psychotropic drugs and other medications, written charts, patient activities and progress according to standard medical record keeping and hospital policy and procedures., • Assists the client in understanding the nature of emotional disturbances and accepting the need for treatment., • Complies with laws, rules, regulations, protocols, and procedures., • Uses professional judgment to ascertain and to apply appropriate intervention techniques with patients in crisis, • Assists in maintaining a safe and secure environment for staff and patients., • Tests for vital signs of pain and ensures treatments of pain and arranges further medical attention when necessary., • Performs administrative tasks such as filing, answering phones and computer entry of progress notes., • Organizes the activities and schedules for medical and/or non-medical tasks of the Child, Adolescent and Adult and support staff for a given shift., • Maintains patient confidentiality. Job Requirements Must be 21 years old or older Education - RN, ADN or BSN from an accredited college or university. Experience – Minimum of 2 years clinical experience, preferably in a behavioral healthcare setting, phone triage, tele-health or case management or combination of education and experience. Basic teaching and training skills a plus. Required Licenses - Valid Texas RN license in good standing required. CPR (must be obtained within 30 days upon hire) BLS, ACLS, CPI certifications a plus. Additional Requirements: Must pass a medication administration exam before administering medications. Must obtain and maintain approved CPR certification as well as successful completion of Management of Assaultive Behavior training including restraint and seclusion policies prior to assuming patient care responsibility. Knowledge Skills and Abilities • Knowledgeable of patient rights and laws pertaining to mental health and regulations pertaining to psychiatric nursing and the treatment of the mentally and emotionally disturbed patients. Theories, principles, and techniques of group and individual psychotherapy. Symptoms and behavior patterns of emotionally disturbed mentally ill patients., • Advanced knowledge and clinical skills in diagnosis and treatment of mental health, professional nursing principles, procedures, and techniques used in the care and treatment of psychiatric patients, social, psychological, and physical factors of mental and emotional disorders., • Knowledgeable of medical and psychological terminology, medications, including psychotropic drugs, and effects on psychiatric patients as well as control, preparation and administration of medications., • Displays basic knowledge of treatment procedures; interventions common to acute psychotic as well as non-violent crises intervention practice, medical and psychiatric emergency procedures., • Basic knowledge of abnormal psychology as typically found in the child or adolescent psychiatric population, application of this knowledge to child, adolescent or adult knowledge of medical terminology, especially those terms associated with child, adolescent or adult psychiatric care; thorough familiarity of psychopharmacy and the use of psychotropic medications with child, adolescent or adult psychiatric population, basic teaching and training skills helpful; problem-solving; organizational and time management; crisis intervention skills, • Ability to apply professional nursing care principles and procedures in the evaluation and treatment of psychiatric patients. Develop interpersonal therapeutic relationships with psychiatric patients., • Communicate effectively with a variety of individuals and function calmly in situations, which require a high degree of sensitivity, tact, and diplomacy., • Ability to exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations., • Ability to handle confidential information with great sensitivity., • Well-developed verbal and written communication skills in English. Skill to communicate effectively in order to exchange and/or provide information, build and/or maintain cooperative relationships., • Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organization., • Displays basic knowledge of treatment procedures; interventions common to acute psychotic as well as non-violent crises intervention practice., • Basic knowledge of abnormal psychology as typically found in the child or adolescent psychiatric population, application of this knowledge to child, adolescent or adult knowledge of medical terminology, especially those terms associated with child, adolescent or adult psychiatric care., • Skilled in facilitating and/or co-facilitating process-oriented and didactic groups., • Skilled in problem solving, prioritizing and time management Perform the following with or without reasonable accommodations: • Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and be able to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin, particularly that of the fingertips., • Ability to express and exchange ideas via spoken word during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly., • Hearing to perceive the nature of sound with no less than 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information orally and make fine discriminations in sound., • Perform repetitive motions with wrists, hands, and fingers. Individual must be able to exert up to 100 pounds of force occasionally and to be able to lift, carry, push, pull, or otherwise move objects., • Work requires a minimum standard of visual acuity with or without correction that will enable people in the role to complete administrative and clerical tasks, as well as inspect and analyze., • Must be able to work and concentrate amidst distractions such as noise, conversation and foot traffic; ability to handle interruptions often and be able to move from one task to another, • Health Insurance, • Vision Insurance, • Dental Insurance, • 401K Retirement Plan, • Healthcare Spending Account, • Dependent Care Spending Account, • PTO Plan with Holiday Premium Pay, • Life Insurance (Supplemental Life, Term, and Universal plans are also available.), • Short and Long-Term Disability (with additional buy-in opportunities)

Your Opportunity: Customer Service Representative Titlemax Balcones Heights, TX As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on! What We Offer: Compensation The hourly wage for the position is $14.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package. Benefits & Perks* • Paid on-the-job training and a comprehensive new hire program., • Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development., • Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country., • Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion., • Performance-based career advancement., • Educational Reimbursement Program., • Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA/Dependent Care FSA)., • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program., • Company-Sponsored Life and AD&D Insurance., • Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance., • Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program., • Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace., • Paid time off that grows with you, starting with 12 days in your first year. *Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. What We’re Looking For – Qualifications and Skills: • A high school diploma or equivalent., • Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues., • Meticulous attention to detail and ability to accurately enter data., • Proficiency in using phones, POS system, Microsoft Office, and other computer systems., • Must be at least 18 years of age (19 in Alabama)., • Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)., • Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law., • Experience in check cashing, document verification, and/or money order processing., • Prior cash handling, cash drawer/vault management experience., • Bilingual (English/Spanish) is a plus and may be required for certain locations. What You’ll Do - Essential Duties and Responsibilities:, • Connect with customers to cultivate lasting relationships that drive repeat business., • Review, validate, and process customer transactions with accuracy., • Maximize customer success by offering personalized financial services that fit their lifestyle., • Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system., • Build new business by completing daily call campaigns., • Assist in customer account management and collections by accepting payments and managing customer appointments., • Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events., • Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience., • Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed., • Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations., • Engage in ongoing training and stay current on product and process changes., • Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards., • Conduct additional tasks as directed by leadership., • Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.** **Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements. Workplace Awards & Recognition: We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose: The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most. Think you’ll thrive here? Learn more at ___ Think you’ll thrive here? Learn more at The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only. The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

Since 1987, Laurel Ridge Treatment Center has been the premier provider of specialized behavioral health and addictive disease services in San Antonio and South Texas. Our 330-bed facility is one of the largest freestanding psychiatric hospitals in the United States. Set on a therapeutic 29-acre campus in north central San Antonio, Laurel Ridges serves as the setting for the treatment for children, adolescents, young adults, adults, veterans and military personnel. Laurel Ridge’s comprehensive programs treat disorders such as bipolar disorder, psychological trauma, PTSD, depression and anxiety, mental illnesses and addictive disease disorders such as alcoholism, drug addiction and substance abuse. Laurel Ridge Treatment Center is part of one of the nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS). UHS has been recognized as one of the World’s Most Admired Companies by Fortune for 10 years in a row. Universal Health Services (UHS) One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, our annual revenues were $10.77 billion in 2018. In 2020, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2019, ranked #293 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies. Headquartered in King of Prussia, PA, UHS has more than 87,000 employees and through its subsidiaries operates 26 acute care hospitals, 327 behavioral health facilities, 40 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 37 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. The Director of Performance Improvement directs the process of establishing a comprehensive and integrated performance improvement program which meets regulatory standards for the hospital, partial hospitalization, and outpatient programs. The Director of Performance Improvement strives to emphasize an organization-wide approach in regards to continually meeting and/or exceeding licensing and accreditation standards, in order to deliver quality care and cost – effective treatment. The Director leads and assists with responses to potential quality of care issues; evaluates the effectiveness of measurements and analysis of data throughout the facility; oversees regulatory compliance and provides corrective action plans to licensing agencies, regulatory and accreditation bodies and to external reviewers with contracts for services; coordinates with the CEO and Executive Medical Director to insure a proactive approach to quality care and improving performance throughout the facility. QUALIFICATIONS Education: Bachelor's Degree required, Masters Degree preferred. Related work experience: 5 to 8 years Licensure/Certification/Registration: RN, LPC or LMSW preferred Quality Professional Certificate preferred Essential Job Duties/Responsibilities 1. Strategic Planning: Provide a broad vision in the strategic development and direction of the performance improvement program for the hospital. Develop and implement a comprehensive performance improvement strategy that aligns with the organization’s goals and objectives. Develop a facility-wide performance improvement plan which meets regulatory standards., 2. Data Analysis & Reporting: Establish a system for collecting and analyzing data related to performance improvement measures for both the inpatient hospital program and the outpatient behavioral health program. Consult with senior staff and directors in the development and analysis of department performance improvement quality measures. Maintain a list of hospital-wide performance improvement indicators which includes monthly and quarterly data, and prepare graphs of performance trends to drill down on issues needing action., 3. Process Improvement & Change Management: Identify opportunities for process optimization and operational efficiencies across the organization. Lead initiatives to streamline workflows, reduce waste, and improve service delivery. Analyze performance metrics and key performance indicators (KPIs) to identify trends, issues, and opportunities for improvement. Prepare and present reports on performance improvement progress to senior management and stakeholders. Develop and implement change management strategies to ensure smooth adoption of performance improvement initiatives. Address resistance to change and build consensus around new processes and practices., 4. Compliance & Standards: Ensure the hospital is continuously survey ready with systems in place for monitoring. Assists the Senior Management Team of the Facility in making critical decisions by providing guidance on licensing, regulatory and accreditation requirements. Lead compliance efforts and route licensing and accreditation standards to leaders and managers as indicated. Responds to potential quality of care issues and prepares Management Team for announced and unannounced surveys and reviews. 5. Collaboration and Communication: Provide training to staff members on the concepts of performance improvement and the application to patient care via orientation of all new hires, and staff training and participation in PI initiatives. Provide compliance consultation to managers through scheduled Performance Improvement Committee meetings, Senior Staff meetings, and Compliance meetings. Work closely with department heads and teams to understand their needs and provide support. 6. Patient Satisfaction: Tabulate staff, patient, referral source, and / or physician satisfaction surveys. Lead improvement efforts of satisfaction survey outcomes., 7. Project Management: Participate in the facility Environmental Safety tour/walk-through inspections. Compile reports of actual/potential improvement opportunities identified inthe environment of care. Oversee the planning, execution, and evaluation of proactive performance improvement and continuous quality improvement (CQI) projects to proactively improve quality of care. Manage project timelines, resources, and budgets to ensure successful project outcomes. Conduct proactive risk assessment of a high risk process completed to address safety concerns., 8. Team Leadership: Chair PI Committee Meetings 10 to 12 times yearly. Develop and maintain a record on performance improvement activities and keep PI Committee minutes in an accessible binder. Oversight of HBIPS core measure collection, entry, and performance. Foster a culture of continuous improvement and professional development within the team., 9. Reporting: Ensure timely reporting of all Peer Review reports, assigns classification level and communicates those reports with a severe classification through the appropriate channels. Facilitate the OPPE/FPPE process 10 Innovation: Stay updated on industry trends and best practices in performance improvement. Introduce innovative approaches and technologies to drive organizational growth EEO Statement: All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Notice: At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates with matching skillset and experience with the best possible career at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at: or 1-800-852-3449.

Job Description THE WAY WE LIVE We strive for excellence in everything we do in life. Our crafted drinks are a way we show respect for our customers and ourselves. They are the beginning of a relationship built on trust and care that through time grows to see our stories unfold in our city. As part of local communities, each Black Rock Coffee Bar team finds ways to serve their neighborhoods. And by doing so we help raise the bar for relationship and compassion. As relationship grows, so does accountability. We hold each other to higher standards for the good of all. Whether it be care for nature, care for those in need, or just a sincere desire to see others do well, we learn to expect a lot from each other and a lot for our customers. Our priority at Black Rock is not for others to know who we are and what we do... but for others to allow us to know them, to add fuel to their story, and to share in the journey. COMPENSATION $10.00 per hour + up to $7.00 per hour in tips Hourly/Nonexempt JOB SUMMARY Join Black Rock Coffee Bar as a Barista, where your primary focus will be delivering exceptional customer service, crafting high-quality beverages, and fostering positive coworker relationships. Your genuine passion for coffee, meticulous attention to detail, and commitment to forging authentic connections will guarantee memorable experiences for each customer, contributing to a strong sense of community and leaving a positive impact on the neighborhood. ESSENTIAL DUTIES & KEY RESPONSIBILITIES • Immediately and warmly welcomes customers and team members, ensuring a positive, welcoming, and engaging environment., • Abides by service speed requirements without compromising beverage quality or customer service, including third-party orders., • Prepares and serves coffee and coffee-less beverages and food items using retail equipment, such as espresso machines and convection ovens., • Maintains clean and organized work and customer areas, following health and safety guidelines., • Promotes new coffee offerings and seasonal specials to enhance brand awareness and sales., • Handles accurate cash and credit transactions, including daily cash deposits when required., • Supports training initiatives and mentors new team members during their onboarding process., • Manages daily, weekly, and monthly tasks assigned by the leadership team., • Handles customer complaints and resolve issues professionally and promptly., • Assists in inventory management and restocks supplies as needed, including product displays., • Conducts line busting during peak periods to expedite customer orders, which may require exposure to various elements., • Proficient at working independently during shifts with self-directed initiative and minimal supervision., • Always follows Black Rock Coffee Bar’s policies and procedures diligently., • Performs other duties as assigned. PROFESSIONAL DEVELOPMENT At Black Rock Coffee Bar, all team members, including entry-level Baristas, have leadership opportunities and room for growth. We seek proactive and positive individuals who provide exceptional customer service and contribute to a supportive work environment. As a Barista, you can develop leadership skills through initiative, cross-functional projects, and training new team members. Demonstrating dedication and adaptability fosters advancement within our coffee community, creating a rewarding experience for both team and customers, and nurturing leaders who embody our values and drive our success. REQUIRED SKILLS & COMPETENCIES • Strong communication and interpersonal skills for effective customer and team interactions., • Ability to thrive in a fast-paced environment, handling multiple tasks with attention to detail., • Excellent customer service skills with a friendly, outgoing personality., • Capable of building positive relationships with customers and team members., • Flexibility to work weekends, holidays, and varying shifts., • Self-motivated and capable of independent work during down times. PHYSICAL REQUIREMENTS • Constant standing and walking for up to 8 hours to perform job duties., • Occasional stooping, kneeling, or crawling may be required., • Occasional lifting, carrying, pushing, or pulling of objects up to 50 lbs., • Occasional use of ladders and ramps to access elevated areas., • Frequent wrist and spine movement during beverage preparation and tasks., • Constantly receives and exchanges detailed information through oral communication., • Maintains clear vision for reading orders and interacting with customers., • Demonstrates precise mental math skills for both following recipes and conducting accurate cash transactions. BENEFITS • Paid time off (full-time team members can expect to accrue 40-56 hours per year), • 401(K) Plan options for eligible* team members, • Health insurance (medical, vision, dental) for eligible** team members, • Pet insurance and discount options for eligible** team members, • LTD, Life, and AD&D coverage for eligible** team members, • Holiday pay, • Team member Assistance Program (EAP), • Professional development opportunities **Full-time team members who average 30+ hours per week over a 12-month measurement period are considered benefits eligible. ADDITIONAL INFORMATION By submitting your application and/or resume, you are indicating that all information is true and correct. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. Black Rock Coffee Bar is an at-will employer. If you are hired, this means your employment is for an indefinite period of time and it is subject to termination by you or Black Rock Coffee Bar, with or without cause, with or without notice, and at any time. Nothing in this policy or any other policy of Black Rock Coffee Bar shall be interpreted to be in conflict with or to eliminate or modify in any way, the at-will employment status of Black Rock Coffee Bar team members. Black Rock Coffee Bar values diversity in its workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. All team members undergo a 90-day introductory period upon hire or promotion, or any other employment change, during which performance, adherence to policies, and teamwork are closely evaluated. This period allows assessment of long-term suitability, with guidance, training, and support provided. Those meeting or exceeding expectations will continue employment opportunities within Black Rock Coffee Bar.

Job Description THE WAY WE LIVE We strive for excellence in everything we do in life. Our crafted drinks are a way we show respect for our customers and ourselves. They are the beginning of a relationship built on trust and care that through time grows to see our stories unfold in our city. As part of local communities, each Black Rock Coffee Bar team finds ways to serve their neighborhoods. And by doing so we help raise the bar for relationship and compassion. As relationship grows, so does accountability. We hold each other to higher standards for the good of all. Whether it be care for nature, care for those in need, or just a sincere desire to see others do well, we learn to expect a lot from each other and a lot for our customers. Our priority at Black Rock is not for others to know who we are and what we do... but for others to allow us to know them, to add fuel to their story, and to share in the journey. COMPENSATION $10.00 per hour + up to $7.00 per hour in tips Hourly/Nonexempt JOB SUMMARY Join Black Rock Coffee Bar as a Barista, where your primary focus will be delivering exceptional customer service, crafting high-quality beverages, and fostering positive coworker relationships. Your genuine passion for coffee, meticulous attention to detail, and commitment to forging authentic connections will guarantee memorable experiences for each customer, contributing to a strong sense of community and leaving a positive impact on the neighborhood. ESSENTIAL DUTIES & KEY RESPONSIBILITIES • Immediately and warmly welcomes customers and team members, ensuring a positive, welcoming, and engaging environment., • Abides by service speed requirements without compromising beverage quality or customer service, including third-party orders., • Prepares and serves coffee and coffee-less beverages and food items using retail equipment, such as espresso machines and convection ovens., • Maintains clean and organized work and customer areas, following health and safety guidelines., • Promotes new coffee offerings and seasonal specials to enhance brand awareness and sales., • Handles accurate cash and credit transactions, including daily cash deposits when required., • Supports training initiatives and mentors new team members during their onboarding process., • Manages daily, weekly, and monthly tasks assigned by the leadership team., • Handles customer complaints and resolve issues professionally and promptly., • Assists in inventory management and restocks supplies as needed, including product displays., • Conducts line busting during peak periods to expedite customer orders, which may require exposure to various elements., • Proficient at working independently during shifts with self-directed initiative and minimal supervision., • Always follows Black Rock Coffee Bar’s policies and procedures diligently., • Performs other duties as assigned. PROFESSIONAL DEVELOPMENT At Black Rock Coffee Bar, all team members, including entry-level Baristas, have leadership opportunities and room for growth. We seek proactive and positive individuals who provide exceptional customer service and contribute to a supportive work environment. As a Barista, you can develop leadership skills through initiative, cross-functional projects, and training new team members. Demonstrating dedication and adaptability fosters advancement within our coffee community, creating a rewarding experience for both team and customers, and nurturing leaders who embody our values and drive our success. REQUIRED SKILLS & COMPETENCIES • Strong communication and interpersonal skills for effective customer and team interactions., • Ability to thrive in a fast-paced environment, handling multiple tasks with attention to detail., • Excellent customer service skills with a friendly, outgoing personality., • Capable of building positive relationships with customers and team members., • Flexibility to work weekends, holidays, and varying shifts., • Self-motivated and capable of independent work during down times. PHYSICAL REQUIREMENTS • Constant standing and walking for up to 8 hours to perform job duties., • Occasional stooping, kneeling, or crawling may be required., • Occasional lifting, carrying, pushing, or pulling of objects up to 50 lbs., • Occasional use of ladders and ramps to access elevated areas., • Frequent wrist and spine movement during beverage preparation and tasks., • Constantly receives and exchanges detailed information through oral communication., • Maintains clear vision for reading orders and interacting with customers., • Demonstrates precise mental math skills for both following recipes and conducting accurate cash transactions. BENEFITS • Paid time off (full-time team members can expect to accrue 40-56 hours per year), • 401(K) Plan options for eligible* team members, • Health insurance (medical, vision, dental) for eligible** team members, • Pet insurance and discount options for eligible** team members, • LTD, Life, and AD&D coverage for eligible** team members, • Holiday pay, • Team member Assistance Program (EAP), • Professional development opportunities **Full-time team members who average 30+ hours per week over a 12-month measurement period are considered benefits eligible. ADDITIONAL INFORMATION By submitting your application and/or resume, you are indicating that all information is true and correct. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. Black Rock Coffee Bar is an at-will employer. If you are hired, this means your employment is for an indefinite period of time and it is subject to termination by you or Black Rock Coffee Bar, with or without cause, with or without notice, and at any time. Nothing in this policy or any other policy of Black Rock Coffee Bar shall be interpreted to be in conflict with or to eliminate or modify in any way, the at-will employment status of Black Rock Coffee Bar team members. Black Rock Coffee Bar values diversity in its workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. All team members undergo a 90-day introductory period upon hire or promotion, or any other employment change, during which performance, adherence to policies, and teamwork are closely evaluated. This period allows assessment of long-term suitability, with guidance, training, and support provided. Those meeting or exceeding expectations will continue employment opportunities within Black Rock Coffee Bar.

Job Description Position Title: Shelter Residential Advisor Reports To: Shelter Lead Physical Location: Thrive Youth Center, San Antonio, TX 78207 (On-site) Organization Description: Thrive Youth Center is a 501(c)(3) non-profit in San Antonio, TX serving young adults, 18-24 years old, experiencing homelessness. Thrive provides emergency shelter and short-term housing for clients in apartments around San Antonio. The mission of Thrive Youth Center is to provide LGBTQ+ homeless young adults with a safe and supportive environment to facilitate their empowerment toward transforming their lives, while the vision is to create an equitable community where all LGBTQ+ young adults flourish. Thrive Youth Center thrives on the values of: Teamwork, Honesty, Responsibility, Integrity, Visionary, Empathy Position Summary: Thrive Youth Center is seeking a young adult Residential Advisor to serve the needs of clients experiencing homelessness in a homeless shelter setting. The primary purpose of a Residential Advisor (RA) is to focus on client safety and shelter living life skills with an emphasis on preparing the client for self-sufficiency. The RA is to perform daily, consistent, and effective crisis intervention, providing information to appropriate staff and Haven partners regarding a client’s mental health and physical well-being to ensure appropriate services are being provided. This full-time position will provide support for clients at the Thrive Youth Center Emergency Shelter on the Haven for Hope campus. Essential Duties and Responsibilities: Role Responsibilities • Client Residential Support 45-55%, • Provide first-class care and residential support for all sheltered clients in the Thrive Emergency Shelter., • Monitor all areas of the Thrive Emergency Shelter to ensure compliance with the rules, policies, procedures, and protocols., • Respond to clients’ requests, complaints, and inquiries. Issue hygiene products and personal supplies to new clients entering shelter services., • Conduct regular inspections, chore checks, documenting opportunities and celebrating the clients’ successes., • Identify and respond to any client who is experiencing a problem or crisis to ensure they are safe and that other on-campus service providers are aware of the situation and able to respond with appropriate services., • Conduct initial assessments for client needs at program entry., • Utilize the case management system, HMIS for all relevant data and documents., • Ensure the timely completion of required documentation and ensure required information is entered as required., • Submit referral forms to partner agencies (on-site and off-site), for benefits, education, and employment assistance., • Assist potential and prospective clients in resource navigation for the following needs: LGBTQ+ specific resources, housing, rent-assistance, benefits, employment, education, other shelter opportunities., • Participate in required monthly training as assigned., • Ensure office cleanliness in general office spaces., • Noise level is moderate, as the majority of job duties are present in the Thrive Emergency Shelter. Flexibility in regard to employment responsibilities, duties, activities, and hours scheduled., • Proficiency in computer technology and systems for organization programming (Microsoft and Google systems)., • Daily use of a cell phone for client interactions and conversations (reimbursement opportunities available)., • Work environment requirement to perform regular duties both indoors and outdoors., • Standard physical activity such as periodic standing, walking, sitting, and basic motor skills to access computer files for information and data entry., • Completion of High School Diploma/GED Commensurate experience in residential support within community programs serving youth, at-risk young adults, homeless individuals, and/or diverse communities., • Demonstrated commitment of LGBTQ+ affirming care and experience working with marginalized youth populations., • Strong interpersonal skills, emotional intelligence, and ability to hold compassionate boundaries., • Ability to work in a collaborative, community-based setting with a diverse team and client base., • CPR & BLS certification or willingness to obtain, • Trauma informed care certification or willingness to obtain, • Training in trauma-informed care, crisis intervention, harm reduction, substance abuse, and mental illness disorders.

Job DescriptionSalary: About Us At Alonso & Alonso, we provide personalized attention and services that are tailored to meet the specific needs of each of our clients. We achieve this through client education, consistent updates, thorough assessment of each case, and customized legal strategies based on each client's circumstances. Job Summary The Legal Aide Stateside provides entry-level support to attorneys and paralegals in a U.S.-based immigration law practice. This role focuses on administrative assistance, document handling, client intake, and general case support. The Legal Aide is a key member of the legal team, ensuring that cases are organized and that attorneys and paralegals have the support they need to operate efficiently. Essential Responsibilities and Duties • Assist in assembling and organizing case files and supporting documentation., • Input and update client information in case management systems (e.g., Docketwise, LawLogix, INSZoom)., • Scan, file, and maintain physical and electronic documents., • Support attorneys, paralegals, and legal assistants with routine administrative tasks., • Help clients complete intake forms and gather necessary information for case preparation., • Track deadlines and case progress for attorney and paralegal review., • Draft basic correspondence and client communication under supervision., • Perform other duties as assigned to support the legal team. Required Qualifications • High school diploma or equivalent (some college coursework preferred)., • Prior office, administrative, or customer service experience., • Strong attention to detail and organizational skills., • Ability to follow instructions accurately and handle confidential information professionally., • Basic computer skills, including Microsoft Office Suite., • Bilingual (Spanish/English) preferred. Preferred Qualifications • Interest in pursuing a career in law, legal services, or immigration law., • Experience in a law office environment. Key Competencies • Reliability and punctuality., • Ability to follow instructions and work under supervision., • Strong organizational and multitasking skills., • Client-focused mindset and professionalism., • Team-oriented and collaborative. Key Performance Indicators • Administrative Accuracy Number of errors in data entry, document filing, or client intake forms (target: 5% error rate)., • Task Completion Percentage of assigned tasks completed on time (target: 95%+)., • Support Efficiency Response time to requests from paralegals or attorneys., • File Organization Percentage of case files maintained accurately and up to date., • Client Interaction Timely collection of required client documentation and accurate client intake., • Hybrid Role based in San Antonio, TX., • Combination of in-person meetings and remote work. Occasional travel is required for stakeholder engagement, community events, and conferences., • Collaborative, mission-driven culture with a fast-paced startup dynamic. Benefits * • 401(k), • Dental insurance, • Health insurance, • Paid time off, • Vision insurance, • Mental health support, • Continuing education allowance, • Home office allowance Application Process You may apply to our career page: Physical Demands The employee is regularly required to stand, walk, and use their hands to perform tasks. Some lifting of files (up to 10 pounds) may be necessary. Equal Opportunity Employment Statement Alonso & Alonso attorneys at law is an equal opportunity employer and is committed to building a diverse and inclusive organization. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, or any other protected characteristic.

Job Description About Us At Alonso & Alonso, we provide personalized attention and services that are tailored to meet the specific needs of each of our clients. We achieve this through client education, consistent updates, thorough assessment of each case, and customized legal strategies based on each client's circumstances. Job Summary The Legal Aide Stateside provides entry-level support to attorneys and paralegals in a U.S.-based immigration law practice. This role focuses on administrative assistance, document handling, client intake, and general case support. The Legal Aide is a key member of the legal team, ensuring that cases are organized and that attorneys and paralegals have the support they need to operate efficiently. Essential Responsibilities and Duties • Assist in assembling and organizing case files and supporting documentation., • Input and update client information in case management systems (e.g., Docketwise, LawLogix, INSZoom)., • Scan, file, and maintain physical and electronic documents., • Support attorneys, paralegals, and legal assistants with routine administrative tasks., • Help clients complete intake forms and gather necessary information for case preparation., • Track deadlines and case progress for attorney and paralegal review., • Draft basic correspondence and client communication under supervision., • Perform other duties as assigned to support the legal team. Required Qualifications • High school diploma or equivalent (some college coursework preferred)., • Prior office, administrative, or customer service experience., • Strong attention to detail and organizational skills., • Ability to follow instructions accurately and handle confidential information professionally., • Basic computer skills, including Microsoft Office Suite., • Bilingual (Spanish/English) preferred. Preferred Qualifications • Interest in pursuing a career in law, legal services, or immigration law., • Experience in a law office environment. Key Competencies • Reliability and punctuality., • Ability to follow instructions and work under supervision., • Strong organizational and multitasking skills., • Client-focused mindset and professionalism., • Team-oriented and collaborative. Key Performance Indicators • Administrative Accuracy Number of errors in data entry, document filing, or client intake forms (target: 5% error rate)., • Task Completion Percentage of assigned tasks completed on time (target: 95%+)., • Support Efficiency Response time to requests from paralegals or attorneys., • File Organization Percentage of case files maintained accurately and up to date., • Client Interaction Timely collection of required client documentation and accurate client intake., • Hybrid Role based in San Antonio, TX., • Combination of in-person meetings and remote work. Occasional travel is required for stakeholder engagement, community events, and conferences., • Collaborative, mission-driven culture with a fast-paced startup dynamic. Benefits * • 401(k), • Dental insurance, • Health insurance, • Paid time off, • Vision insurance, • Mental health support, • Continuing education allowance, • Home office allowance Application Process You may apply to our career page: Physical Demands The employee is regularly required to stand, walk, and use their hands to perform tasks. Some lifting of files (up to 10 pounds) may be necessary. Equal Opportunity Employment Statement Alonso & Alonso attorneys at law is an equal opportunity employer and is committed to building a diverse and inclusive organization. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, or any other protected characteristic.

Bachelor’s, Master’s, or entry level Doctorate of Physical Therapy degree from an accredited college or university in the area of Physical Therapy is required. Must also successfully complete the pre-employment/post job offer health screening examination and the annual screening, each year there

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

It is our effort to drive quality access and customize mental health treatment plans and service delivery for our clients. You will treat adult clients with stress, depression, anxiety, or other mental health concerns via video, using short-term, evidence-based therapies. Passionate about expanding

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

It is our effort to drive quality access and customize mental health treatment plans and service delivery for our clients. You will treat adult clients with stress, depression, anxiety, or other mental health concerns via video, using short-term, evidence-based therapies. Passionate about expanding

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

It is our effort to drive quality access and customize mental health treatment plans and service delivery for our clients. You will treat adult clients with stress, depression, anxiety, or other mental health concerns via video, using short-term, evidence-based therapies. Passionate about expanding

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

You will treat adult clients with stress, depression, anxiety, or other mental health concerns via video, using short-term, evidence-based therapies. Passionate about expanding access to high-quality mental health care. It is our effort to drive quality access and customize mental health treatment p

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

Baptist Health System - San Antonio TX is seeking a Registered Nurse (RN) Case Manager, Clinical Support Specialist Level II for a nursing job in San Antonio, Texas. Summary: Responsible to facilitate care along a continuum through effective resource coordination to help patient achieve optimal heal

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

Coordinates the interdisciplinary treatment plan of care for patients across the healthcare continuum within the maternal patient population. Facilitates the delivery of services, evaluates effectiveness, tracks outcomes and functions as the patient advocate to identify and communicate health care n

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

Assists Community First Health Plan (CFHP) members regain optimum health or improved functional capacity by ensuring that members have access to all the healthcare services they need in the most efficient and effective manner possible. Responsibilities include, but are not limited to, overseeing the

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

He/she proactively facilitates interventions to assure timely delivery of services, evaluates the effectiveness of interventions, tracks variances and/or barriers in the plan of care, and functions as the patient advocate to identify and communicate health care needs. Current American Heart Associat

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

Extensive experience within Mental Health and Substance Use Disorder industry. We are compassionate and have the highest level of integrity.

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

He/she proactively facilitates interventions to assure timely delivery of services, evaluates the effectiveness of interventions, tracks variances and/or barriers in the plan of care, and functions as the patient advocate to identify and communicate health care needs. Current American Heart Associat

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

He/she proactively facilitates interventions to assure timely delivery of services, evaluates the effectiveness of interventions, tracks variances and/or barriers in the plan of care, and functions as the patient advocate to identify and communicate health care needs. Current American Heart Associat

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

POSITION SUMMARY/RESPONSIBILITIES Coordinates the interdisciplinary treatment plan of care for patients across the healthcare continuum within the maternal patient population. Facilitates the delivery of services, evaluates effectiveness, tracks outcomes and functions as the patient advocate to id

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

Responsibilities include, but are not limited to, overseeing the allocation of resources, cost and quality of healthcare for members; coordinating care between the primary care physician, community resources, family and member; coordinating care across the health care continuum while monitoring and

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

UVA Health is an integrated health system with a world-class academic medical center that includes a level 1 trauma center, a level IV NICU, the first NCI-designated Comprehensive Cancer Center in Virginia, and UVA Health Children's, the #1 pediatric hospital in Virginia. UVA Health consists of UVA

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

Our diverse project experience spans industrial, commercial, large mixed-use developments, hospitality, healthcare, education, municipal infrastructure, and both multifamily and single-family residential projects. The Company strictly prohibits all discrimination on the basis of race, ancestry, colo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

Assists Community First Health Plan (CFHP) members regain optimum health or improved functional capacity by ensuring that members have access to all the healthcare services they need in the most efficient and effective manner possible. Responsibilities include, but are not limited to, overseeing the

Baptist Health System - San Antonio TX is seeking a Registered Nurse (RN) Case Manager, Clinical Support Specialist Level I for a nursing job in San Antonio, Texas. Responsible to facilitate care along a continuum through effective resource coordination to help patient achieve optimal health, access

He/she proactively facilitates interventions to assure timely delivery of services, evaluates the effectiveness of interventions, tracks variances and/or barriers in the plan of care, and functions as the patient advocate to identify and communicate health care needs. Current American Heart Associat

Baptist Health System - San Antonio TX is seeking a Registered Nurse (RN) Case Manager, Clinical Support Specialist Level I for a nursing job in San Antonio, Texas. Posted job title: *RN Case Manager I Full Time Days NCB Benefits Health Care FSA Dependent Care FSA Life insurance. Job Description & R

Coordinates the interdisciplinary treatment plan of care for patients across the healthcare continuum within the maternal patient population. Facilitates the delivery of services, evaluates effectiveness, tracks outcomes and functions as the patient advocate to identify and communicate health care n