Donor Relations Coordinator
1 month ago
Memphis
Job Description Supervisor: Director of Development Status: Full-Time Location: Kappa Delta National Headquarters, Memphis, Tennessee (flexible) Position Summary The Donor Relations Coordinator advances the Kappa Delta Foundation’s fundraising and stewardship efforts by ensuring every donor experiences timely, personalized and meaningful engagement. Working collaboratively with the Advancement and Marketing Communications (MarCom) teams, this role implements stewardship strategies that strengthen donor relationships, increase retention and demonstrate the transformative impact of philanthropy within Kappa Delta. The coordinator manages acknowledgments, tracks engagement data and assists in developing donor communications and experiences that reflect gratitude, connection and mission alignment. Key Responsibilities Stewardship & Donor Experience • Execute the Foundation’s annual stewardship plan, ensuring consistent donor recognition across all giving levels., • Maintain a stewardship calendar and assist in aligning donor touchpoints with appeals and events., • Support the development and execution of donor journeys for first-time,recurring and major donors., • Develop and personalize thank-you letters, impact stories and stewardship content for newsletters, reports and donor updates., • Collaborate with MarCom to provide donor stories, impact data and key messages for digital and print communications, while MarCom manages design, layout and distribution., • Record and track stewardship activities and acknowledgments in Salesforce., • Monitor key metrics including donor retention, acknowledgment timeliness and engagement frequency;prepare quarterly stewardship reports summarizing trends and insights., • Support donor recognition and stewardship before, during and after key Foundation events such as Founders Day of Giving, White Rose Garden and Convention., • Model appreciation and positivity in all communications to cultivate a Foundation-wide culture of gratitude., • Coordination –Manages timelines, calendars and follow-through with clarity, • Systems Thinking – Uses data and donor journeys to guide prioritization, • Quality & Timeliness – Delivers polished, mission-aligned work within deadlines, • Partnership & Communication – Works smoothly with Advancement & MarCom, • Discretion & Donor Sensitivity – Understands confidentiality and relationship nuance, • Bachelor’s degree required;preferred fields include communications, marketing or nonprofit preferred., • 2–4 years of experience in donor relations, fundraising, or nonprofit communications., • Proficiency with Salesforce or comparable CRM systems; ability to manage and analyze donor data., • Exceptional writing and interpersonal communication skills., • Highly organized, detail-oriented, and adept at meeting deadlines. Collaborative,adaptable and team oriented. Through consistent follow-up, data-driven insight and heartfelt communication, the Donor Relations Coordinator ensures every donor feels valued and connected to Kappa Delta’s mission. This role directly elevates donor retention, enhances the giving experience and strengthens the culture of philanthropy that sustains our sisterhood. Physical and Environmental • Must be able to operate a computer and navigate applications with a smart phone, computer or tablet, • Position may require prolonged periods of sitting, • Position may require walking up stairs and moving objects, • Ability to lift at least 10 lbs, • Must be ablte to use hand and arms for repititive movements such as movements of wrist, hands and fingers while typing., • Must be able to converse with colleagues via phone and computer programs., • Vision required to see devices.