ECM Case Manager (Tulare County)
1 month ago
Visalia
Job Description JOB DESCRIPTION Position: ECM Case Manager Pay Range: $24.00-$30.00 PER HR Reporting To: CalAIM Program Manager Work Type: Field/remote POSITION SUMMARY: The ECM Case Manager is responsible for the care coordination of ECM Program clients. Care coordination includes identifying, organizing, coordinating, and monitoring services needed by a recipient. The ECM Case Manager assists ECM Program recipients in gaining access to services and other community resources. QUALIFICATIONS: • Minimum of two years’ experience working with homeless and/or low and mixed-income populations, as well as substance abuse, and severe mental health issues., • Bachelor’s Degree in Health Care or related field preferred., • Knowledge of community and housing resources and government benefits/welfare system., • The individual in this position must have good verbal and written communication skills as well as the ability to make sound clinical judgments regarding client care., • Must be a licensed driver with an automobile that is insured and is in good working order, in accordance with state and/or organizational requirements., • Possesses current CPR certification., • Current and satisfactory report on pre-employment physical examination including TB Screening Test or chest X-ray as required by Agency policies and procedures. Must be free from signs of infection and illness. ESSENTIAL DUTIES AND RESPONSIBILITIES: The following is a representation of the major duties and responsibilities of this position. The agency will make reasonable accommodations to allow otherwise qualified applicants with disabilities to perform essential functions. • Responsible for coordinating with those individuals and/or entities to ensure a seamless experience for the Member and non-duplication of services., • Serves as the primary contact to members enrolled in the ECM Program and advocates for members to help them navigate the healthcare while managing their healthcare., • Conducts comprehensive risk assessments and care planning in collaboration with the members to develop a Patient-Centered Care Plan., • Complete a bio-psycho-social assessment and a Care Plan for each member on their caseload., • Oversees the implementation of the client’s Care Plan., • Develop effective and professional relationships with property owners/managers, housing providers, service providers, care providers, or any relevant providers/partners in the clients continued care., • Develop effective, trusting relationships with clients with a focus on facilitating their independence and long-term housing stability., • Facilitate linkage to community resources, mental health, substance abuse and medical services and provide transportation when needed., • Communicate with mental health, substance abuse and medical providers to ensure continuity of care for the client/member., • Connect members to other social services and support the member with other needs they may have, including transportation., • Advocate on behalf of Members with health care professionals, including accompaniment to doctor visits., • Use motivational interviewing, trauma- informed care, and harm-reduction approaches., • Coordinate with hospital staff on discharge plan., • Accompany member to office visits, as needed and according to Managed Care Plan (MCP) guidelines., • Help clients maintain compliance with treatment plans given to them by medical professionals, this may include medication reminders, service linkages, ordering daily living essentials, and connecting client with DME providers., • Monitors service delivery, adhering to the prescribed schedule of client contact., • Conducts face to face visit with Members twice a month or as requested/needed., • Maintains proper charting, progress notes and case records for each enrolled member in the company EMR system., • Track interventions and outcomes., • Handles complaints from clients, families or friends., • Driving may be required to geographical areas that are covered by the company., • Reports all signs of abuse or neglect., • Participates in Education, Training and Quality Improvement Activities., • Assists the Agency in maintaining compliance with Federal, State, Local and HIPAA Regulations or Joint Commission Standards., • Establishes and maintains good relationships with all Health Plans and other vendors., • Performs other duties as assigned. PHYSICAL REQUIREMENTS: • Stand, sit, talk, hear, and use of hands and fingers to operate computer, telephone, and keyboard on a frequent basis up to 20% of the time., • Reach, stoop, kneel and bend up to 15% of the time, • Moderate amount of walking up to 15% of the time., • Moderate amount of driving up to 50%of the time., • Close vision requirements due to computer work on a frequent basis, • Light to moderate lifting may be required up to 25lbs on a frequent basis., • Pushing and pulling up to 25lbs.