Director of Facilities
6 days ago
Boston
Job Description The Director of Facilities Management is a strategic and highly operational leader responsible for all aspects of facilities, maintenance, and physical asset management across Tatte’s multi-state café, bakery production, and catering portfolio. This role ensures every Tatte café operates safely, efficiently, and beautifully—supporting our brand standards and delivering best-in-class guest and team experiences. The Director will build and lead a high-performing facilities function, develop scalable preventive maintenance systems, manage vendor performance across all trades, and partner closely with Operations, Real Estate Development, Construction, Culinary, and Finance. This is a critical leadership role during a period of rapid growth and expansion. KEY RESPONSIBILITIES: Facilities Strategy & Leadership • Build, lead, and scale the facilities management function supporting 50+ cafés, bakery production facilities, and catering hubs across multiple states., • Develop long-term strategy for preventive maintenance, asset management, and capital planning., • Establish KPIs and reporting structures for uptime, work-order performance, and cost efficiency., • Create and implement preventive maintenance and inspection programs., • Ensure rapid response to service requests with a strong focus on safety, guest experience, and operational uptime., • Oversee CMMS/work-order systems (e.g., UpKeep, FMX, ServiceChannel) ensuring accuracy and timely completion., • Build and manage a high-performing vendor network across HVAC/R, electrical, plumbing, fire/life safety, grease traps, signage, exterior services, and general repairs., • Negotiate SLAs, pricing, and contract terms to ensure scalability and cost discipline., • Hold vendors accountable to Tatte’s standards of responsiveness, professionalism, and quality., • Asset Management & Capital Planning, • Maintain accurate asset inventory across all cafés and production facilities., • Develop equipment lifecycle strategies and annual capital budgets for replacements, upgrades, and major repairs., • Partner with Real Estate & Construction on new café openings, turnovers, deficiencies, and post-opening support., • Collaborate with Café Operations to identify constraints and enhance performance., • Ensure compliance with fire/life safety, ADA, health department, and building code requirements., • Oversee inspections, testing, permitting, and documentation processes., • Implement and optimize CMMS and preventive maintenance technologies., • Leverage data to drive diagnostics, root-cause analysis, performance improvement, and cost reduction. Required • 8–12+ years of facilities or operations leadership experience in a multi-unit restaurant, hospitality, or retail environment., • Strong technical knowledge of building systems (HVAC/R, electrical, plumbing, fire/life safety, kitchen equipment)., • Experience managing multi-state vendor networks and annual budgets of $5M+., • Proven ability to build scalable systems, teams, and processes in a high-growth organization., • Exceptional project management, prioritization, and communication skills., • Strong financial and analytical capability; comfortable with data and diagnostics., • Ability to work independently and collaboratively in a fast-paced operational environment., • Regular travel required to Tatte cafés and facilities across all markets (approx. 30–40%). Must be able to stay in markets for multiple days/nights based on major repairs, new café openings, inspections, or business needs., • High integrity, accountability, and ownership mindset., • Commitment to quality, detail, and hospitality., • Hands-on, proactive, and thrives in a fast-paced, scaling environment., • Experience in fast-casual, café, or restaurant environments., • Experience implementing CMMS systems or optimizing preventive maintenance workflows., • Competitive pay - ranging from $150,000-$175,000 depending on experience, with bonus potential of up to 20%, • 401(k) (with a vesting match), • Health, dental and vision insurance, • Paid vacation time and paid sick time, • Free employee assistance program services, • Free drinks and generously discounted meals