Overnight Parking Ambassador/ Clerk - Brickell City Centre
3 days ago
Miami
Job DescriptionDescriptionLocation: Brickell City Centre Position: | Ambassador/ Office Clerk Address: 98 SE 7th Street, Suite #403, Miami, FL 33130 Schedule: Tuesday – Saturday | 3:30 PM – 11:30 PM (Schedule may vary based on operational demands) Pay Rate: $16.00 – $18.00 per hour The Overnight Parking Ambassador/Clerk plays a key role in ensuring a seamless and professional parking experience for all customers, residents, and tenants at Brickell City Centre. This hybrid position combines on-site guest assistance with administrative and operational support in the Parking Office. The ideal candidate will be customer-focused, detail-oriented, and capable of supporting both front-line and back-office functions while working closely with the Parking Manager, Operations team, and Security staff. Duties as Garage Ambassador • Greet and assist customers, residents, and visitors in a friendly and professional manner., • Create a welcoming atmosphere while providing accurate information on parking procedures and directions., • Assist customers with entry and exit transactions, validations, and payment issues., • Monitor and maintain parking equipment, ensuring receipt paper is stocked and machines are free of jams or malfunctions., • Troubleshoot parking equipment issues and promptly report any technical or operational concerns., • Support the Operations Manager and Shift Supervisor to maintain safety and cleanliness standards within the facility., • Conduct routine inspections of the garage and report maintenance or safety hazards immediately., • Assist with enforcement activities and ensure compliance with parking policies.Duties as Office Clerk, • Provide administrative and operational support for daily parking office functions., • Answer phone calls and emails regarding parking rates, validations, hours of operation, and access inquiries., • Deliver courteous and efficient assistance to customers, residents, and retail tenants., • Maintain accurate records for validations, transponders, and related documentation., • Support enforcement tracking, equipment troubleshooting, and incident reporting as directed by the Parking Manager., • Prepare and organize daily reports, schedules, and internal communications., • Collaborate closely with Security and Property Management to resolve access or safety concerns., • Ensure the Parking Office remains organized, professional, and responsive to all operational needs.General Expectations, • Demonstrate excellent customer service and communication skills., • Maintain a professional appearance and demeanor at all times., • Work efficiently under minimal supervision during overnight hours., • Provide excellent customer service to parkers, residents, and tenants by phone, email, or in person., • Support garage operations by assisting staff, covering shifts, and coordinating with management., • Handle validations, transponder requests, and maintain accurate office records., • Assist with enforcement, traffic direction, and guest inquiries at entrances and exits., • Conduct vehicle counts, patrols, and report policy violations or safety issues., • Support the Parking Manager with reports, schedules, and daily communication., • Collaborate with Security and Property Management to resolve access or safety concerns., • Monitor the garage for maintenance needs (lights, debris, hazards) and report promptly., • Troubleshoot parking equipment and provide general operational support as directed., • Maintain an organized and professional office environment., • Flexible to work nights, weekends, holidays, and special events. Skills, Knowledge and Expertise • At least 18 years of age., • Excellent customer service and communication skills., • Ability to verbally communicate clearly with guests., • Previous customer service experience preferred., • English/Spanish bilingual speaker preferred., • Basic computer and parking system knowledge (TIBA, Flash, etc.)., • Ability to troubleshoot equipment and resolve customer issues., • Detail-oriented with strong organizational and time management skills., • Team player with a professional and reliable attitude., • Flexible to work nights, weekends, holidays, and special events., • Medical, • Dental, • Vision, • Life and Disability, • 401K Plan with Generous Employer Match and Immediate Vesting, • Generous Paid Time Off (PTO)