Collections Floor Manager
21 days ago
Lawrenceville
Job Description Collections Floor Supervisor About the Role We are seeking a motivated and experienced Collections Floor Supervisor to lead, support, and develop our Collections team. This role is responsible for overseeing daily operations on the floor, coaching agents, engaging directly with calls, and ensuring performance and compliance standards are consistently met. The ideal candidate will be a hands-on leader who thrives in a fast-paced environment and is committed to driving team success. Key Responsibilities • Supervise daily floor operations for the Collections department., • Monitor live calls, evaluate agent performance, and provide real-time coaching and feedback., • Make collections calls alongside the team to support goals and model best practices., • Ensure strict adherence to compliance standards, call quality expectations, and company procedures., • Review and analyze performance metrics, identifying opportunities to improve productivity and quality., • Collaborate with leadership and peers to meet departmental and organizational objectives., • Assist agents with escalated or complex cases., • Conduct regular quality assurance audits and ensure corrective actions are completed., • Prepare and deliver performance reports and updates to management., • Support new hire onboarding as well as ongoing training and development for existing staff. Qualifications • 5+ years of experience in Phone Collections, Call Center operations, Quality Assurance, and leadership position., • Strong understanding of collections practices, compliance regulations, and quality control processes., • Excellent communication, coaching, and problem-solving abilities., • Ability to manage multiple priorities in a high-volume, fast-paced environment., • Proficiency with call center systems, reporting tools, and QA platforms., • Demonstrated leadership presence with the ability to motivate and guide diverse teams. Preferred Skills • Prior experience as a floor lead, supervisor, or QA coach., • Bilingual skills are a plus., • Strong analytical abilities with experience improving KPIs and operational performance. What We Offer • Competitive salary, • Employer-contributed health insurance (Available after 60 days of employment), • Dental, vision, and additional benefits (Available after 60 days of employment), • 401(k) (Available after 1 service tear of employment), • Paid time off (Available after 90 days of employment), • Paid training, • Opportunities for career growth, • Supportive, team-focused work environment Work Location: In person (THERE IS NO REMOTE, WORK FROM HOME, OR VIRTUAL OPTION) Company DescriptionAbout Global Electronic Services Established in 2000, Global Electronic Services proudly celebrates 25 years of excellence in 2025! We are the largest B2B industrial repair facility in the United States, specializing in the repair of hard-to-service and obsolete industrial units. With two state-of-the-art repair facilities—our headquarters in Buford, GA, and a second location in Euless, TX—we offer industry-leading repair solutions and fast turnaround times that keep your operations running smoothly. Explore our cutting-edge facilities with a virtual tour on our YouTube channel, or browse our company brochure and website to discover a wide range of videos showcasing our expertise in all things industrial. Company Website: E-Brochure: YouTube: Global Electronic Services\r\n\r\nEstablished in 2000, Global Electronic Services proudly celebrates 25 years of excellence in 2025! We are the largest B2B industrial repair facility in the United States, specializing in the repair of hard-to-service and obsolete industrial units.\r\n\r\nWith two state-of-the-art repair facilities—our headquarters in Buford, GA, and a second location in Euless, TX—we offer industry-leading repair solutions and fast turnaround times that keep your operations running smoothly.\r\n\r\nExplore our cutting-edge facilities with a virtual tour on our YouTube channel, or browse our company brochure and website to discover a wide range of videos showcasing our expertise in all things industrial.\r\n\r\nCompany Website: : :