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  • Office Administrator
    Office Administrator
    14 hours ago
    $16–$20 hourly
    Part-time
    Union

    We are a growing HVAC/R company servicing commercial and residential clients throughout North Jersey, New York City, Staten Island, and surrounding areas. We are looking for a highly organized and motivated Office Administrator/Dispatcher to help manage daily operations and support our field technicians. Responsibilities • Schedule and dispatch technicians to service calls and preventative maintenance visits, • Answer phones and communicate professionally with customers, vendors, and property managers, • Create and manage work orders, invoices, and service tickets, • Follow up on estimates, approvals, and customer updates, • Coordinate with technicians regarding scheduling, materials, and job statuses, • Maintain organized records for invoices, COIs, maintenance agreements, and service reports, • Assist with accounts receivable/accounts payable tasks, • Update systems such as ServiceChannel, Corrigo, or customer portals when needed, • Previous administrative, dispatching, or office experience preferred, • HVAC, construction, or service industry experience is a plus, • Strong communication and customer service skills, • Highly organized with strong multitasking abilities, • Ability to work in a fast-paced environment, • Proficient with email, Microsoft Office/Google Workspace, • Experience with invoicing and scheduling software is a plus

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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    2 months ago
    $18–$20 hourly
    Full-time
    Manhattan, New York

    Position: Customer Service Representative Location: New York, Manhattan Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our team and take charge of the day-to-day operations of one of our e-bike stores in New York, Union Square. In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly. Your dedication will be rewarded with a competitive hourly rate of $18-$20 per hour, along with performance-based bonuses. Join Whizz today and help us make transportation solutions faster, smoother, and more innovative! Key Responsibilities: New Customers: • Help customers choose the right bike, battery, accessories, and services., • Assist with signing up for subscriptions, processing payments, and setting up accounts., • Explain bike features and make sure customers have a great first experience. Existing Customers: • Support customers with repairs, payments, and subscription questions., • Coordinate repairs with mechanics and perform minor bike adjustments when needed., • Handle invoicing, service follow-ups, and work with customer accounts., • Inspect bikes and manage fines when necessary. Operations & Store Support: • Prepare reports about sales, inventory, and store operations., • Monitor inventory levels and coordinate stock as needed., • Keep the store clean, organized, and welcoming., • Assist with opening and closing the store., • Support your team and supervisor with other tasks as needed. Requirements: • Comfortable using Microsoft Office, Google Sheets, and other common productivity tools., • Good at multitasking and staying organized in a busy environment., • Ability to connect and work well with different types of people., • Flexible to work weekdays and weekends (if necessary)., • Knowledge of additional languages (Spanish, French, or others) is a plus. Employee benefits: Training provided: We believe in empowering you to reach new heights. Paid time off: Recharge and relax with vacation, sick leave, and public holidays. 401(k) retirement plan: Invest in your future. Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance. Flexible 8-hour shifts: Balance work and life seamlessly.

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