Information Systems Specialist I
2 days ago
Charlotte
Job Description At Three Notch Group, we are a leading civil engineering firm with over 75 years of experience, dedicated to delivering a wide range of services, including Field and Lab Services, UST, Environmental, Utility, Transportation, Geotechnical & Construction Engineering, and Civil/Site Development. We foster a collaborative environment where driven team members can build lasting friendships, support one another, and guide our clients in shaping their futures. With offices across the Southeast, including six in Alabama, two in North Carolina, and one in Tennessee, we offer an exceptional opportunity for personal and professional growth. If you’re ready to make a difference and advance your career, join us at Three Notch Group and be part of a team that truly values your contributions! Position Summary The Information Systems Specialist I is an entry-level, front-line help desk role responsible for providing first-tier technical support to end users. This position focuses on troubleshooting hardware, software, and basic network issues, onboarding new employees, and ensuring a positive technology experience across the organization. The role operates under direct supervision and follows established procedures while building foundational IT skills. The essential functions of the Information Systems Specialist are to: Client Perspective: This perspective focuses on the individual's relationships with clients. It includes metrics such as client satisfaction with your services, personal satisfaction with your relationships, and retention rates of your relationships. Aligning with our core values of RELATIONSHIPS and ADVOCACY to guide and protect our clients. • In the context of the Balanced Scorecard, we recognize that our employees are also our customers. Their needs, satisfaction, and experience are critical to the success of our organization. Understanding and addressing their requirements, providing efficient services, and ensuring a timely response to requests from management or other departments are essential aspects of our customer-centric approach., • Serve as the first point of contact for help desk requests via ticketing system, phone, or email., • Diagnose and resolve Tier 1 issues related to desktops, laptops, mobile devices, printers, and standard applications., • Assist users with application setup, email configuration, and mobile device support., • Provide support for remote users, including VPN and remote access tools., • Onboard new employees by setting up accounts, equipment, and providing initial documentation and basic training., • Represent the organization professionally when interacting with employees, vendors, and the public., • Maintain a professional, non-distracting appearance at all times. Internal Business Process Perspective: This perspective focuses on the internal business processes that drive the practice or department performance. It includes items such as technical expertise, teamwork, engagement, and impact on group culture. Aligning with our core values of UNITY, ACCOUNTABILITY and RESPONSIBILITY to count on each other by building a network of friendships. • Test and deploy workstation and server patches., • Monitor and manage help desk tickets, ensuring timely resolution and proper escalation when needed., • Perform hardware and software installations, upgrades, and replacements following established procedures., • Assist with workstation patching, antivirus updates, and routine maintenance tasks., • Maintain accurate inventories of hardware, software, and assigned assets., • Perform basic Active Directory tasks (password resets, account provisioning, group membership changes)., • Support multifunction printers and other networked devices., • Escalate unresolved or complex issues as appropriate., • Follow policies and procedures set forth in the Employee Handbook., • Perform other duties as assigned. Financial Perspective: This perspective focuses on the individual's impact on financial goals and objectives. It includes metrics such as utilization, margin, and expenses. Aligning with our core values of GROWTH and ACCOUNTABILITY as we work together and count on each other. • Optimizing System Utilization: Use hardware, software, and licenses responsibly to minimize waste and unnecessary expense., • Cost-Effective Solutions and Maintenance: Assist with preventative maintenance to reduce downtime and replacement costs., • Monitoring and Reporting Expenses: Track assigned assets and report issues that could lead to increased costs if unaddressed. Learning and Growth Perspective: This perspective focuses on their personal development and growth. It includes metrics such as skills development, knowledge acquisition, and personal growth. Aligning with our core value of UNITY, RELATIONSHIPS, and GROWTH to grow ourselves and our company. • Successfully achieve metrics defined by your supervisor for skills development, knowledge acquisition, and personal growth (i.e., new software, conferences, certifications, licensure, etc.)., • Complete professional development as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Associate’s degree with no prior experience, or High School Diploma with 2 years’ experience., • Valid driver’s license. Skills: • Knowledge of commonly used concepts, practices and procedures in information services., • Microsoft Office 365., • Basic knowledge of Active Directory., • Basic knowledge of Windows Server., • Basic knowledge of Azure., • Knowledge of Hyper V., • Communication skills, orally and written., • Critical thinking skills., • Problem solving skills. Physical Requirements: • Seeing, hearing, talking, standing, stooping, bending, walking, reading, and writing., • Reaching with hands and arms., • Ability to lift 25 lbs. or more, • Ability to work extended hours at times. Environment: • Predominantly office environment: some travel is required., • The noise level in the office work environment is usually low to moderate. Equal Opportunity Employer Three Notch Group. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable law.