Case Manager Lead
hace 6 días
Eugene
Job DescriptionSalary: $28-$31/hour The Case Manager Lead provides consultation, technical guidance, and quality oversight to direct service staff delivering Health-Related Social Needs (HRSN) services. This role supports case planning, workflow coordination, case review, and program compliance efforts to ensure high-quality, trauma-informed service delivery. The Case Manager Lead collaborates closely with supervisors and multidisciplinary teams to strengthen staff performance, promote adherence to agency standards, and support effective client outcomes. Essential Duties • Provides coaching, consultation, and technical assistance to HRSN case management staff., • Reviews case documentation and service delivery practices to ensure quality, compliance, and adherence to agency standards., • Supports operational coordination, workflow monitoring, and program audit activities. Job Functions • Serves as a subject matter resource to HRSN staff regarding policies, procedures, statutes, and regulatory requirements., • Interprets and communicates updates to program rules, eligibility requirements, and agency standards., • Provides training and ongoing coaching related to case planning, safety planning (including domestic violence considerations), and client engagement strategies., • Observes staff performance and provides constructive feedback to supervisors to support professional development., • Conducts case reviews to assess the quality of case plans, safety plans, assessments, and engagement strategies., • Audits case files and documentation to ensure completeness, accuracy, and compliance with federal, state, and agency standards., • Identifies workflow gaps or implementation concerns and recommends corrective actions., • Facilitates and participates in case staffing and multidisciplinary team meetings., • Advises staff on caseload management, service coordination, and appropriate use of rent and utility assistance., • Tracks workflow and monitors deadlines to ensure compliance with program requirements., • Provides modeling and coaching by meeting with clients alongside caseworkers when appropriate., • Liaises with community partners, service providers, landlords, courts, and Coordinated Care Organizations (CCOs) to support coordinated service delivery., • Supports court-related processes and provides guidance to staff accompanying clients to hearings., • Maintains professional communication with law enforcement, attorneys, and community agencies as needed., • Ensures confidentiality and adherence to agency policies, trauma-informed care principles, and harm reduction practices., • Performs additional duties as assigned in support of program operations. Supervisory Responsibilities • This position does not have formal hiring or termination authority., • Provides coaching, technical guidance, case review, and performance feedback to HRSN case management staff in coordination with the Program Supervisor or Program Manager. Qualifications • High school diploma or equivalent required., • Minimum of 13 years of experience in social services, housing navigation, or case management., • Demonstrated ability to interpret and apply federal, state, and local program requirements., • Strong organizational, communication, and problem-solving skills., • Experience maintaining confidential client records and using data management systems., • Basic computer proficiency (Google Suite, case management software)., • Ability to collaborate with multidisciplinary teams and community partners., • Valid drivers license and reliable transportation required. Preferred Qualifications • Four (4) or more years of experience in case management, HRSN, or care coordination., • Prior leadership or mentoring experience supporting case management staff., • Familiarity with Oregon Health Plan, CCOs, and OHA 1115 Waiver HRSN programs., • Knowledge of trauma-informed care, motivational interviewing, and person-centered planning., • Experience working with diverse, marginalized, or rural populations., • Bilingual proficiency preferred., • Experience using systems such as Unite Us, Epic, or Salesforce Health Cloud. Why Just Compassion: Benefits & Total Rewards Just Compassion is committed to supporting the health, well-being, and professional growth of our team members. Benefits for eligible employees may include: • Medical, dental, and vision insurance plans, • Employee Assistance Program (EAP), providing confidential counseling, financial, and legal support at no cost to team members, • Individual Retirement Account (IRA) retirement savings option, • Paid time off (PTO) for eligible employees, • Paid sick time in accordance with Oregon law, • Paid leave benefits in compliance with Oregon Paid Leave Oregon (PLO), Oregon Family Leave Act (OFLA), and the federal Family and Medical Leave Act (FMLA), as applicable, • Wellness time to support overall employee well-being, • Eleven (11) paid holidays annually