Intake Specialist (Lane County)
20 days ago
Eugene
Job DescriptionIntake Specialist (Lane County) Just Compassion | Lane CountyFull-Time / Part-Time | $23-25 per hour (DOE) | Benefits Included About Just Compassion Just Compassion is a community-centered organization dedicated to providing essential services, shelter, and pathways to housing stability for individuals experiencing houselessness. We are committed to a low-barrier, housing-first approach, ensuring equitable access to services and fostering long-term housing solutions. Position Summary The Intake Specialist for the HRSN (Housing-Related Social Needs) Program plays a vital role in helping individuals secure stable housing by conducting intake screenings, facilitating initial rent payments, and ensuring a seamless transition into case management. This position requires strong attention to detail, financial coordination skills, and a compassionate, trauma-informed approach to client engagement. Key Responsibilities 1. Client Screening & Intake Process • Conduct initial screenings to determine eligibility for the HRSN Program based on funding and program criteria., • Collect and review required documentation, including identification, proof of income, and other necessary paperwork., • Clearly explain program guidelines, expectations, and next steps to potential clients., • Ensure all client information is securely recorded in the client database, maintaining strict confidentiality. 2. Financial Coordination & Initial Payment Processing • Pay rental assistance, ensuring accuracy and compliance with program policies., • Process utility payments on behalf of program participants., • Maintain detailed financial records of payments made and received., • Provide receipts and payment confirmations to clients and landlords as needed. 3. Client Transition to Case Management • Facilitate a smooth handoff to the assigned case manager once rent payment is completed., • Ensure accurate transfer of client records, financial details, and intake notes to the case management team., • Communicate any immediate client concerns to case managers for early intervention. 4. Data Entry & Reporting • Maintain accurate and up-to-date records of client intake, payments, and status updates., • Generate reports as needed to track program participation, financial transactions, and client transitions., • Ensure compliance with Medicaid, county, and grant reporting requirements. 5. Client Support & Relationship Building • Provide compassionate, trauma-informed support to individuals entering the program., • Serve as the first point of contact, answering questions and addressing initial concerns., • Experience in intake coordination, social services, housing programs, or a related field (preferred)., • Strong organizational skills and attention to detail., • Experience handling financial transactions and maintaining accurate records., • Ability to work with diverse populations, including individuals experiencing houselessness or housing instability., • Proficiency in client databases, Microsoft Office (Excel, Word, Outlook), and data management tools., • Strong verbal and written communication skills., • Understanding of Medicaid guidelines and housing-first principles (preferred but not required)., • Complete client intake screenings within designated timelines., • Accurately process and track client payments with zero discrepancies., • Effectively transition clients to case management within the expected timeframe., • Maintain 100% compliance with confidentiality and data security policies., • Primarily office-based work, with potential for remote administrative tasks., • Occasional site visits to partner agencies or housing locations may be required., • Be part of a mission-driven team dedicated to breaking the cycle of houselessness., • Competitive pay and benefits, including health, dental, and paid time off., • Opportunities for professional development and training in trauma-informed care, de-escalation, and housing-first approaches.