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Stride Community Health Center

Director of Business Operations

hace 5 días

80010

Job DescriptionDescription: At STRIDE Community Health Center, we’re dedicated to more than just providing healthcare-we’re committed to making a lasting impact on the lives of our patients and the communities we serve. As one of Colorado’s largest Federally qualified healthcare centers (FQHC), we offer comprehensive services-including primary care, dental, pharmacy, behavioral health, health education and outreach services across 13 clinics in the Denver Metro area. With over 35 years of experience serving our community, our growing team is at the heart of our mission. We believe healthcare is about more than treating illness; it is about fostering wellness and addressing the unique needs of every patient, ensuring no one is left behind. If you’re passionate about making a meaningful difference, thrive in a collaborative environment, and are ready for a career that transforms lives-including your own, STRIDE is the place for you. General Purpose: The Director of Business Operations will provide general oversight of daily operations and associated staff to ensure high-quality patient experience within clinic(s). The Director Business Operations is the senior operations leader at the clinic(s) and manages or facilitates all aspects of the clinic’s health care delivery system, excluding direct patient care and clinical protocols. This role will consistently cultivate and support a strong team culture, and an integrated and collaborative environment centered on consistently delivering exceptional patient and staff experiences and will work in partnership with the care team. Essential Duties and Responsibilities: Clinic Site Leadership • Serves as the senior most operations leader at the clinic site(s) with triad partnership with the site(s) Medical Director and Clinic Nurse Manager., • Responsible for the performance and oversight of all Operations staff including, but not limited to, Front Desk Supervisors and front desk staff across all service lines., • Maintains compliance with governing regulations and the rules of accrediting bodies by monitoring operations and initiating changes where required; works closely with clinical team members to ensure successful completion of regulatory reviews and quality standards., • Monitors performance of clinic(s) to operating budget, staffing budget, and visit expectations., • Conducts regular audits on all aspects of the care delivery system to ensure that STRIDE goals, metrics, or standards are followed., • Provides direct supervision for Front Desk Supervisors including development, training, coaching, hiring, performance evaluation, time management, and payroll., • Assures Front Desk staff competencies and training is adequate to achieve performance expectations., • Participates and assists in managing the hiring, orientation, and training process for new employees or existing staff., • Supports managers and supervisors to ensure the clinic is always properly staffed within the established STRIDE parameters. May implement a dynamic staffing approach to maximize resources., • Actively manages direct reports to facilitate and ensure customer service expectations are exceeded., • Coaches team members to optimal performance and ensures monthly 1:1’s and performance feedback are conducted with direct reports., • Ensures the clinic completes performance reviews within deadlines using appropriate templates and feedback techniques; may guide and assist with reviews for other staff members., • Ensures Front Desk Supervisors are accountable for duties outlined in their job description or duties assigned., • Collaborates with site-based and system clinical leadership to establish, implement, and maintain quality patient care, to improve quality metric standards, and to meet the external client expectations., • Supports access to care through regular monitoring and knowledge of provider empanelment status, scheduling barriers, and utilization data., • Ensures an efficient and timely patient schedule, with appropriate use of blocks, to ensure maximization of scheduling effectiveness and efficiency and evaluates the panel for disparities in access to care., • Maintains regular knowledge of site-based metrics and performance (volume, staffing, financial performance, schedule utilization, patient throughput, patient satisfaction)., • Analyzes reports and provides detailed narrative of report findings to meet the needs of the Senior Leadership Team., • Ensures clinic(s) meet strategic goals associated with clinical quality outcomes, encounters, billing strategies, resource management, and growth projections in line with the organizational strategic initiatives, productivity goals, or budget plan., • Supports a culture which promotes interdepartmental collaboration, coordination, and integration., • Resolves clinic interdepartmental disputes., • Escalates issues to the appropriate level of leadership., • Partners with assigned Facilities Tech to address clinic environment of care needs to ensure a safe and welcoming environment for patients and staff., • Partners with Revenue Cycle leadership for optimization of front-end processes to support patients. scheduling, registration, co-pay collection, and notification of patient financial responsibility., • With support and guidance from the Compliance Department, overseas and maintains accountability for compliance for all regulatory standards, including Colorado Department of Public Health and Environment (CDPHE), Centers for Medicare and Medicaid (CMS), AAAHC PCMH, HRSA, and other CMS related compliance guidelines., • Ensures staff knowledge and participation in organizational QI activities., • Regularly reviews patient satisfaction data and addresses escalated issues and patient grievances in a timely manner in partnership with Patient Experience Program Manager., • Partners with Compliance and HR teams develop and support internal controls to ensure policies and operating procedures are followed, necessary controls are effective and efficient, and compliance with current laws and regulations is achieved., • Ensure patient satisfaction surveys are completed within established benchmarks., • Meets patient and patient family needs by taking responsibility for patients’ satisfaction and safety by using appropriate interpersonal techniques to resolve difficult patient situations and instill patient confidence., • Regular travel to STRIDE clinical sites, administrative office, and other locations to support Senior Leadership. Requirements: STRIDE Values: Integrity: Doing the right thing even when no one is watching Compassion: Meeting patients where they are with empathy Accountability: Following through on our commitments. Respect: Valuing human dignity Excellence: Embracing a growth mindset and striving for continuous improvement. Education and Experience: • A successful candidate will possess the following education or formal training., • Bachelor’s degree preferred OR combined minimum of 6 years of education and field experience may also be considered., • Minimum of three years of clinical operations and healthcare administration experience required; 4-7 years preferred., • Strong strategic management, data analysis, & communication skills; both written and verbal preferred., • Prior experience with revenue cycle and patient access operations, • Prior experience leading performance excellence and process improvement initiatives desired, • Previous background working with clinical providers and care teams, • Strong administrative, organizational, time management, and communication skills, • Project management and innovative thinking skills, • Strong customer service orientation, • Prior experience with behavioral health, medical, and/or dental operations, • Prior experience with community health centers and medically underserved populations, • Previous background working with clinical providers and care teams, • Epic ambulatory EHR experience preferred Skills and Expertise • Ability to work independently and in a self-directed manner., • Ability to thrive within a dynamic work schedule, growing program, and multiple roles., • The ability to set priorities, motivate and help top performers achieve goals., • Ability to think critically, by approaching problem solving logically, research options and focus on meaningful data to draw the right conclusions, even under pressure., • Ability to manage time and meet deadlines., • Ability to accept and learn from constructive criticism., • Ability to manage and mediate conflict., • Ability to value and celebrate differences, build rapport, and form positive relationships., • Ability to communicate effectively with all levels of employees in person and in writing., • Ability to practice a high level of confidentiality by maintaining employee and patient confidentiality., • Outstanding interpersonal relationship building Required Tools of the Job • Cell phones and multi-link phone system, • Computer, printer, calculator, fax, copy machine and scanner, • Microsoft suite and various audio/video platforms, • Internal and external IT ticketing systems Working Environment and Physical Activities Office environment within a clinical setting. Enters data into computer programs via computer, mouse, and keyboard. Moves about the office environment and occasionally to other locations. Moves/transports objects up to 25 lbs. occasionally. Communicate information to others. Discerns/analyzes information from others to assist in decision making At STRIDE Community Health Center, we value a strong and collaborative work environment. To ensure a successful integration into our team, we implement a 90-day probationary period for all new employees. This timeframe is designed to evaluate performance and assess cultural alignment within our organization. It offers both the employee and the employer the opportunity to determine if the role is a mutual fit, promoting long-term success and satisfaction in your career with us. Join our dedicated team and contribute to our mission of providing quality health care to our community! Work Schedule Monday - Friday, 8:00am - 5:00pm STRIDE offers a competitive salary range of $95,000 - $128,000, depending on experience. The salary range reflects STRIDE’s good faith estimate of potential compensation at the time of posting. The final offer for the selected candidate will be determined based on several factors, including experience, education, budget, internal equity, specialty and training. Why STRIDE? Join us for a fulfilling career with a comprehensive full-time benefits package that promotes professional growth, well-being, and financial security, including: • Medical, dental, and vision coverage, • Paid time off (PTO) and holidays, • Health Savings Account (HSA) and Flexible Spending Account (FSA), including dependent care options, • 401(k) with matching, • Work-life balance, • NHSC Loan Repayment, • Tuition reimbursement and/or Continuing Medical Education (CME), • No nights, weekends, or major holidays, • Employee Assistance Program (EAP), • Employee Discounts on top attractions, hotels, more STRIDE conducts background checks, including criminal history, education, license and certification. STRIDE is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to any characteristic protected by law. STRIDE complies with the Americans with Disabilities Act, providing reasonable accommodations as needed. Health and Safety Commitment: To ensure the safety of our patients, staff, and communities, all new hires at STRIDE must receive an annual flu shot or provide an exemption, as well as undergo tuberculosis screening and testing. Applicants will be considered until the position is filled

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